CVS
reviews and complaints

I was in one of your cvs pharmacy stores this past week and saw a customer using more than one xtra care card. My understanding is that one card per household? How did this customer end up with more than one. The cashier was trying to refuse to allow this customer the use of all four of his cards, he was purchasing coca cola 12 packs he had fifteen 12 packs of drinks the limit is 5 per card his reasoning was he was purchasing 5 per card! And then to find out he was purchasing the drinks to take to his store to sell @regular price…I was asking the cashier after the cusomer left the store how could he get away with such an act?

Her response was that they have been reporting this problem to the district office with no response so they could not do anything until they got a heads up from the district manager.. Not only does the customer buy the drinks this way but he has his wife come to the store to purchase other products the same way, to take to thier store to resale. I think something should be done about this situation. And with futher conversation with the employee other regular customers come in to buy these products such as the coca cola products and they have had to reorder more from the coca cola company @cvs’s exspense, when… seems to me like the man is furnishing his store @ cvs’s exspense and he’s making money paying sale price and turning around doubling his money?

This is a problem that needs addressing and to make matters worse the man ended up paying $10.69 by using xtra bucks off of all the cards he had 15- 12 packs @ the price of 5 or less maybe cvs doesn’t mind losing money, all customers aren’t like these but the one’s that are could hurt this company.

While picking up my prescriptions at the 2323 Illinois Ave store in Dallas, TX, I encountered very unproffesional behavior resulting in my transfer of $2600 worth anual prescription bussines to a non CVS store. I am disabled and need to carry a blue Walmart shopping bag with which contains personable items so my disabled arms don’t drop, loose, and or break things while traveling on public transportation. I have filled RX at the same store since 2005 and have never encountered a problem having a Walmart bag and personal items with me. However, during the last visit I was told that I had to leave the bag at the front of the store.

I received a weekly sales circular in my local Sunday paer for CVS pharmacy. Inside the circular I noticed a great price for a particular brand of beer, $12.99 for 12 pack bottles.
The Tuesday after the sale started I stopped by CVS on my way home from work to pick up a 12-pack. When I got to the register I was told by the cashier that they would not honor that sale price and explained to me that the ad was a mistake and was not supposed to have been for my area. She said "that is a national ad"...WTF?
Last I checked, Missouri was still in the United States making it part of the nation right? The store would not honor their own ad! I will never again shop at CVS. This proves to me that they are not practicing good business!

When the cashier handed me my change, she quickly turn the other way to talk to her coworker. I look at the receipt and my change (thank god!) and realized she had shorted me.. more than a dollar! I know everyone makes a mistake sometimes so I told the lady that she had shorted me and she grabs my receipt and look at it and handed me my correct change and walks away again! No sorries, no nothing! I think I just caught a CVS employee stealing! I'm so upset b/c I shop at CVS all the time.

For the last month all I had was wrong info, lack of info and mess up on my Rx's. I was told my Rx's would be ready and then when going there to pick up I'm told it was schedule for 5 PM hours later. I tried to see if I had refills for important medication for blood pressure and seizure meds ...was told I had no refills left. Call doctor and was told I did still have them after 4 times calling CVS found out I had 2 files! Why is this my fault. I am constantly inconvenient by CVS because of having to drive l hour RT all the time. No one knows what they are doing. I called today after finally picking the Rx's I needed for a month, got home and one Rx's was not there! PISSED. Called to complain and the clerk couldn't care less about me taking my business elsewhere. I was never rude just brought this to their attention and I am now going to use Walgreens which I believe if they hire from the same unintelligent pool of people, I most likely will have the same kind of problems...

They just don't realize how important their job is and how it can effect the health of the customer. I had to go through terrible withdraws due to their mistakes!

In the state of la there is no state tax on prescription drugs, but local municiplaties can charge a tax. The local tax in pineville, la is 5%. Cvs adds the tax to your insurance co-pay where it does not show up on the receipt. When you ask why your co-pay is more than it should be, you are told that your insurance company tells them what to charge. Nothing is mentioned about tax being added to the co-pay. I feel this is an underhanded way of charging the tax without the consumer knowing they are being charged. I asked my insurance company why the co-pay was more than it should have been and they researched it and told me about the tax. When I called the pineville cvs, the pharmacy manager first denied that the tax was being charged, then said she knew it was being charged and the computer program was supposed to be corrected where it was not charged, told me she would refund the tax charged; when I came tot he pharmacy requesting the refund, she called her district manager, and said I would have to go through him. Also, cvs charges tax on the total cost of the drug, not just the co-pay amount. This resulted in my paying $12 in tax on a $30 prescription co-pay. Cvs says the insurance company should pay tax on their portion, but if they don't they just charge the consumer. I finally after a month was able to get a phone number for cvs corporate. They said the district manager would arrange to refund the tax. He refused. When I reported this to cvs corporate, he was forced to give me a cvs gift card in the amount of the refund. Other pharmacies in our area do not tax the drug if you have an insurance co-pay. I can only speculate that the pharmacists get a bonus based on the amount of drugs they sell, since the pharmacy manager kept saying "but that will come out of our money" if they had to give me a refund. Maybe if the companies would quit creating incentive programs that encourage their employees to short-change or rip off the consumer, maybe stuff like this would stop.

On July6th i believe i went to cvs to use the money gram services as it was an emergency that i send my brother some money because he was stuck and had to be to work! I arrived ten minutes early (6:50am) so i was sure to have the money sent by 7:00am. There was a store manager i believe who was there before i even got there. It Was 7:00am At this time and i asked him what time they are going to open the store.He then said they opened at 7am and that the girl forgot her keys.More customers began to show also eager to get into the store on there way to work. Even The Pepsi guy was waiting to drop his delivery! Its Now &:45am and she still isnt there! My Brother is to be to work at 7:30am so now "HE"S" late for work. I watched as customers came and gone because they to had to be to work. "very unhappy people i must add" I myself wasnt scheduled to work until 9:00am so i figured i had plenty of time. still waiting and its now 8:00am now im getting Really upset and eager to get into the store... so was the manager that was waiting. i guess the head manager was on vacation. And the mananger told me i could call or go online to make my complaint.He was VERY nice and aplogized numerous times! now it pushing 8:45am and this is something that had to be done "send money using moneyGram" and there wasnt any other place in walking distance. so i asked the manager what time cvs opened on Farmington ave. he replied. so i told him id be back that i aslo have to pick up a RX. WITH a BROKEN toe i walked to farmington ave and did the moneygram, by this time its already past 9:30. So i Returned to Cvs On Blv. st. and they STILL were not open! this is NOT the 1st Time i have went to this store and they were late opening... "I am VERY UPSET with this matter! combinded with the hours my brother lost and the hours i lost we lost OVER $72.00... That is money that we could have used ya know? plus we had to explain why we were late for work! I wanted to send in a complaint because if i didnt you wouldnt know whats going on! I am a VERY loyal customer i must go to your BLVD. street store Atleast 5 days per week! and i usually get there at 6:55am so im sure to be there when they open. I now wonder will the store be open when i arrive or sould i go out of my way and way 15-20 minutes out of my way.. please respond to [protected]@yahoo if something is to be said! thank you, a VERY unsatisfied customer" "for the very 1st time" [protected] i also wanted to state i arrived at Blvd. street and she was actually still working there which i was taken back by.

On three different occassions I was told that the pharmacy did not have my prescription in stock. May 25 and June 25 CVS did not have my prescripton for Ovocon 50 (birth control pills) in stock, even through this prescription is on ready fill and has been at this pharmacy for over 1 year. Now today, July 1, I am told that they would have to order my prescription for Vyvanse which once again is a prescription that I get there every month for over a year. When complaining, the pharmacy manager said she could call other stores and of course I would have to go over and pick it up. Why should I be inconvened when its NOT my fault they screwed up. I don't want to hear excuses well I am new or I was on vacation. NO EXCUSE, do your job! If I don't do my job, I'll get fired. I have decided to bring my prescriptions back to Walgreens and do business there. I knew I should have stayed away from CVS when they gave me the wrong prescription many years ago after I was discharged from the hospital ER with a head injury.

Today I had the unfortunate experience of trying to shop at CVS in Newbury Park. I wanted some passport photos taken, but was curtly told "can't do that size". This, in spite of CVS advertising that they can do such sizes. Next I tried to find some light bulbs, but out of stock. I bought a couple of shampoos and paper items and then tried to use the 25% off coupon that I had been sent this week and was told "All sale items, can't accept the coupon". In sum, a total fiasco and waste of time and total lack of any in-store competence or assistance. I then went to Walgreens for the passport photos and was treated efficiently and kindly and obtained the passport photographs in the size specified with no problems whatsoever. Further I was treated as a valued customer and am grateful to the Walgreens on Ventu Park.
Guess what, no CVS in future and Walgreens will have all my business. I tried registering complaint at cvs.com, but no section to contact them, no surprise there. I am disgusted with the low and unacceptable behavior and attitude of CVS and its employees.

CVS upper fronts street binghamton new york...i am making a formal complaint regarding the new "law" that is in effect.regarding swiping insurance cards at pick up...i have 3 in my family..staff is now telling me that alll three of us need new cards.they will not swipe..i called my insurance company and they will not issue new card.because cvs is the only one who is giving customers hard times.i was told to switch pharmacies..how can it be that cvs is the only one who cannot swipe these cards.noone else has a problem.i took card to my ins co it swiped...soemthing needs to be done..they are tellin everyone they need new cards or u will not get scripts.this is rediculous and not right...it is either the stafff or the machine ...the staff is very rude.i have also asked for a 600.oo plus script to be ordered for every month...not been done..the colored..indian pharmicist is very rude and judges people by the script.he told me they cannot have scripts ordered for every month...i am going to go to rite aide.i will make sure all my friends and family know about this too.i will have them alllll go to rite aid.this problem is going to get bigger if u do not change this.

I have been shopping at the Connecticut Avenue Washington DC CVS (#1354) for twenty years and have been served by the cashier Al for at least five years. Last night I purchased a pair of reading glasses, went across the street for dinner and realized the side piece was sprung and one of the nose pads was missing. I returned to exchange this pair for an undamaged pair. When I presented my receipt and the identical pair for exchange Al took out a magnifying glass and declared I was trying, in his words, to do a "switcheroo". He then accused me of being a theif and asked for my identification. I called for the manager who declared they would not have a damaged pair of glasses on the rack. I took him to the discheveled mess of a rack and pulled a series of broken glasses off the shelf at which point he made the swap. In 62 years, I have never been accused of being a theif for returning clearly damaged merchandise. All-in-all, a humiliating and disgraceful experience for a regular or any customer to be put through.

I have used CVS store # 4285 Timberlake Rd, Lynchburg VA [protected] for many many years and have rarely used another pharmacy. I placed a call today to make sure my rx had been received by e-scribe and also it was hand faxed. The person I spoke with was very rude as usual, Mostly all of the pharmacist in this store are RUDE especially Cindy McIneer she is an awful pharmacist! very rude and a smart *ss and arogant, I cant wait until someone treats her or someone in her family the way she treats people. Cassie Mason is also rude, unhelpful, impatient, and has a very rude and nasty tone with her voice. Also I had an incident where I had insurance through Coventry then switched insurance carriers to Peidmont Community Health plan.My new insurance information was given to the pharmacy staff to load into the computer and to let them know I no longer was covered under Coventry anymore. One of the workers there continued to bill the Coventry insurance and before I knew it, I was sent to collections by Coventry for $180.00 because who ever was putting the prescription in was using the incorrect information with billing and DUH the wrong insurance carrier.I called the store immediatly to find out what was going on and of course I spoke with rude ole' Cassie Mason she was rude acting as if it was not her/their fault which it clearly was a CVS mistake. She continued to tell me she would get back to me, and she would contact the cooperate office and they would get back with me, which never happened. Never did anything to find out why your store continued to bill Coventry. I called CVS and no-one could figure it out meanwhile I'm in collections for CVS's incorrect billing and not paying attention. I also called my new insurance which was PCHP- they explained they were never billed for the scripts that were in question. I placed another call to cvs spoke with rude ole Cassie again and she stated there was nothing she could do and everything on their end was correct. I faxed all my information to cvs and to PCHP because I noticed that the codes were different on some of the rx's, So I spoke with Coventry and they also confirmed that cvs was still billing them for prescriptions and they were paying for them but I was no longer covered by them. I had to pay $180 to get out of collections and waitied 3 months for PCHP to re-inburse me for someone else's carelessness. I never have a good experience when visiting cvs, I never shop at your store I shop at Walgreens I will probably have all of my prescriptions moved to Walgreens where I get treated wonderfully. I would like to say that Larry Kaus was very helpful when I called to ask him if I could take a medication along with another one that I wasnt sure of. Thanks Larry.. also Walk Chong was very helpful when I had another question with my prescription he was great but did have a deep accent and hard to understand but we managed and He gave me very helpful information regarding my prescriptions. Again your pharmacy staff and pharmacist are inconsiderate, rude, and incompetent in the billing area! If you continue to let these staff members speak to your customers the way they do your store will not have many more customers, word of mouth with complaints sure get out a hell of alot quicker than a good compliment, I would never recommend your store # 4285 to anyone. However there is one chinese or maybe Asian little guy that works the drive threw window he is so wonderful, helpful, and has a remarkable personality, and also its a very pleasant black lady kind of short that walks with a small limp, she is also amazing I love when either of them come to the window.