CVS
reviews and complaints

On 17 Aug 2010 I had a perscription to pick up at drive thru. I called and asked if they could put three packets of Glueshot with order so it could be picked up at the same time. I can not walk to the back of the store as neither can my wife. I was informed by the pharmacy theycould not do thie as they were to busy. They have done this for us before. The pharmacy only does not consider the customers needs. As soon as I can get things arranged I'm changeing to WalGreens. Can you solve this problem, If not you will lose a customer.

I went to CVS on 4890 Barksdale Blvd B.C, La store #5396 & I am very upset. I went to get my meds because I am deploying through my military affiliated job & i needed all of my refills. They told me that i had to get my meds set up through my doc. Why couldnt they call the number to my doc on file put in a authorization & have it faxed saying its ok and did it? When I went to pay for my meds one of them came out to $79 & I asked why. They told me that my discount card had expired. Why couldnt they call the 1800 number on the back and get an override? I waited 45 mins when they could have told me this up front. I told them to hold it for me. I went to the website made a printout of a new discount card. I took it back up their & they gave it to me for discount price. I had to wait another 30 mins. I paid & asked for my paper back w/ the discount card on it & the lady smirked & pulled it out of the trash & said they didnt tell me you needed it back. I've never been treated so rudely. First off it wasnt hers to throw away. Anything given to them should be given back. The lady saw I was upset the first time I went their and she didnt explain to me why she couldnt give me my meds she just gave me attiude and then to have her throw my stuff away. So when I go back to get my third refill I am suppose to pay full price because she threw away my paperwork? The people back their have no sense of professionalism or respect at all and If they werent the only pharmacy in my insurance network I would take my money and service elsewhere.

On Aug 22, 2010 at 10:45 pm, I went to CVS store 4737 and asked for Plan B One Step which the pharmacist (Mekie Gebreyessys) refused to dispense because she wanted to see my female partner ID who was not with me due to religious reasons which I duly explained to her.

I offered to show her my ID and reminded her politely FDA allows sale of this pill to both male and females over 18 but she refused to listen and said "Go get the drug from FDA then.."

She was the most rude, unprofessional, UNINFORMED pharmacist I ever encountered. She refused to call Plan B One step helpline (which you can also call to verify that the drug can be dispensed to male or female over [protected])

I not only need a written and verbal apology from her but I want CVS to take disciplinary action against her. If CVS fails to provide appropriate apology and the result of the disciplinary action against her in 5 business days, I will file a lawsuit.

This incident did not only cause emotional distress but also an unwanted pregnancy!

I go into the pharmacy on Aug. 17 with a prescription before flying out of town on vacation. I am told my insurance won't pay until the next week, Aug.25. I ask if I can pay cash since I am going to be away for two weeks I do not want to run out. The person assisting me said let me ask the pharmacist, Stella. Stella looked at the prescription and said, "No, he has to wait until next week." I said okay and left the store.

On Aug. 18 I go to my doctor to explain. He tells me this is unheard of. He said go visit another pharmacy. I call two other local pharmacists and they both tell me to come in and they can do it for me. One tells me he can even call my insurance to get approval for them to pay a week earlier.

I call CVS and I speak to another pharmacist since Stella was out. He tells me, "She probably just made a mistake." He said to come in and he can fill it for me.

I call corporate office to complain. They explain Matesh is in charge and he'll call me. I get this strange call on behalf of Matesh. The young female explains she spoke to Stella and Stella did not recall. Stella also said it was just a misunderstanding.

I call Stella myself and she tells me why did you say ok and leave the store. You should have asked to speak to me. I said I saw you tell him NO. She said because it is against the law to give you the medicine a week early. I explain that every pharmacist in the state would have given this to me. I explain she could have just looked up my record in the system.

As a customer of CVS I am in shock my own pharmacist would not give me the prescription I need but other pharmacists who do not know me will give me the prescription.

I am amazed Matesh her supervisor does not have the decency to call me after corporate tells me he'll call me. I am amazed Matesh and Stella were co-workers together. Maybe this is why she thinks she won't have any accountability.

This past Sunday, there was a 3.5 inch digital TV advertised for sale in the CVS circular. That afternoon, I went to my nearby CVS store and was told they did NOT have that item in stock, and most likely would NOT receive the item advertised.

The following day, Monday, I went two miles to a newer and larger CVS store and inquired about the same TV set. Again, I was told that it was NOT in stock, but should be in stock by today, Wednesday. Today, I returned to that store, and was again told the 3.5 inch digital TV was NOT in stock and there was NO indication that the store would ever receive one in during the sale period.

This was very frustrating for me. Especially with the storm season here in full swing. I have had and purchased small TVs before from CVS and I don't understand why something was advertised when there apparently were NO plans to have that item available, at least at the two stores closest to me. To me, this is false advertising and is very misleading, or what is called a bait and switch, because a larger unit costing about $30 more was IN STOCK, while the other one was NOT in stock.

I would appreciate it if you would at least be truthful in your ads from now on and make sure an item will be available if it is featured in your weekly circular. Otherwise, I may switch my loyalty from CVS to Walgreens, something I don't want to do, but I will if that is what it takes to get your company to be more honest and truthful in its advertising.

I sincerely doubt that sending this message or filing this complaint will do any good, as it hasn't in the past.

Cvs pharmacy in my area is okay. It's the product listed above that i'm complaining about.

I have arthritis in my hands and it is very difficult to use the product. The cvs non-drowsy allergy relief tablets are packaged — each pill — 12 in a bubble sheet with a paper backing on top of the foil backing. After one struggles with the paper backing to get down to the foil, one pushes the pill through the foil backing, only to have the pill split and crumble. This is very difficult for the customer. I know there are jerks out there who use these types of meds to make illicit drugs, but please, give law-abiding citizens a break! Please give us back packaging that we can get into without so much pain and frustration!

My doctor's office called in a script for me yesterday at 12 noon. I went to pick it up @5:00pm and the girl told me it would be ready in 10-15mins. I told her I would come back, had some grocery shopping to do. I came back 1hr later and she told me that is wasn't ready yet the pharacist was working on it and it would be a few minutes. I told her what happened to 10-15 mins an hour ago and no response. This is the second time that this has happened to me and I am not happy about this problem. Also I have called the system to tell them not to call and remind me about prescriptions that are ready for refill and I still get this annoying phone calls.

August 6, 2010 at 8:27 pm a cashier # 94, Her name begins with an S, a middle age woman by appearance and accent and limited English to be from India, grabbed my Master Card. I had just slid it through, it wasn’t read due to the scratch on the magnetic card. She grabbed it form my hand and said "I do it. " I asked her to enter the numbers due to the scratch on the magnetic card and she just kept swiping it and yelling "It no take. It no good." She swiped it, again and again. It took at one point as it showed on the reader that I had swiped it through originally and I asked the other cashier ( a man who appeared to be in his twenty’s and also from India) if there was a manger. You only have to charge it once. This was crazy. He said there was no manger and he yelled at me and said she didn't need to take my crap. My crap was me trying to get my credit card back and get my receipt and get the bag of items I just bought that the cashier who had not paid for them, I paid for them, stole from me. I told him this was theft and I'd call the police. At the mention of police and only at the mention of the police the cashier gave me my MC back and my receipt but not the bag. She laid it on the counter near her. I grabbed the bag and the other cashier actually grabbed it from me- this is no different than a purse snatching. I grabbed it back and left the store with my items I’d paid for. I know of no store other then CVS that allows cashiers to steel from customers. It is absurd and I'm sure anyone reading this agrees both employees need to be immediately terminated. The idea that CVS is hiring criminals to work as cashiers and openly allowing them to steal from customers is terifying.

There is a Employee at this certain store whom never smiles, always seems annoyed to have to wait on you and, I have no idea why I hand him my CVS card or Coupons that I have earned from shopping because he never discounts them or swipes my card. I go there once a month for my Mother's medication and I dread it. I am trying to convince her loving soul to change stores. I ask other people thinking it could just be me but hands down, there is a problem with this person. I would love to be reimbersed for all the coupons, cash back rewards that were not credited to me that I didn't realize until i was home and looked at my receipt.

I was told twice (Once by phone and then when I got there and gave my card) that they accepted my insurance. I had two prescriptions, one needed to be ordered (Which is surprising as this is a common med and the area dictates it would be popular). It would take 5 days... Ok... And the second script would be ready later that afternoon. Tech took all my information including phone number. Went to pick up one order the next day, they couldn't find it. After about 15 minutes they called the pharmacist at home (I heard his voice on the phone), he told them every place to look for the script and give it back. It was finally found on a counter with other paperwork. The reason they wouldn't fill it? Because even though I was told twice... The info given to me was incorrect, they do not accept my insurance.
No phone call to let me know they couldn't fill it, no offer to fill it and have me pay the full amount, no apologies for misplacing the first script, no apologies for the inconvenience, nothing. Needless to say i'm happy they don't accept my insurance because with what i've experienced, i'd be too afraid to take anything they fill as it may be the wrong medication.

CVS Caremark? You may wish to consider another pharmacy for your long term meds. If you have a condition like cancer, MS etc your meds should not be questioned it the doctor gives a script for a specific med it is to help condition or illness. CVS feels they have a rite to deny a med if its not on their list for treatment. Causing the patient who is relapsed or dealing with an attack to be delayed in the treatment referred by doctor. Patients with MS who have a congnitive brain attack some get relief from low dose ritilin or the generic brand. If the pharmacy has approved it for over 2-3 years in the past when patient needed it. The should not make the person who is ill jump through hoops to get it when they need it again. However, CVS is doing this to MS patients who have relapsed from MS or brain lesion. First they say no at pharmacy until patient gets authorization from doctor. Doctor jumps through hoops gets it in. Patient is still waiting no follow up they call to find out CVS refuses the authorization they asked for. Is not on their treatment list for patients who take the med only children and certain patients. I suggested the find out more about MS attacks the brain as well. If patient been on med for several years. Had previous pescriptions filled over several years with CVS no red tape fill it. Patients are being denied if doctor did not prescribe med previous year. Patient may not have needed it then. Now their is a need and they are making the relapse worse and forcing the patient to take old med from 2008 or older to help. The should be held accountable if condition gets worse.

I've worked for this company for about 4 years and realized its not what you know but who you know.This company laid me off over some [censored].I've read article after article online and noticed that I wasn't the only one.I've noticed managers got fired for not having the proper title in the system for there employees, my title hasn't been right for 2 years.Then I noticed how if you fail 2 audits your fired my ex-manager lost 3 and was missing a good amount of money that he couldn't even explain.I've seen how people got away with stealing items of the floor, cigarettes and even go as far to try to get with minors on the job.They try to keep all of that information on a tight rope but its time to come out for people to see.I've written letter after letter while I was still employed with this company about certain people breaing CVs policy but nothing happened I guess because they have DM and training positions your policy should be for evryone not just certain employees and that how I feel.PROOF I have a lot of it and am very determined to hand this over to the right person so all of this can STOP.

RPH George Franko refused service to me because computers were down. Doctor faxed over prescription. RHP George Franko required me to drive all the way home to get old bottle of medication and bring back. I used profantity and "fliped him off". I returned to the store after driving all the way home with the family in the car because we were on our way out to dinner, and drove back to the pharmacy to pick up my medication. RPH George Franko threw the empty bottle back at me and said I am no longer a customer at CVS because CVS does not accept customers who use profantiy and I must take my business elsewhere. I asked for my faxed copy of my prescription back. RHP George Franko refused to give it to me saying it was HIS property now.

I asked for the police. He said go ahead. I asked for my prescription once again and he refused and told me to go take my business to another pharmacy. I am now using SAVON on El Camino Real and La Costa Ave in Carlsbad CA. No problems there.

Yesterday my mom wento to buy allergy medicine for muy brother, and we know that u have to present and id for those kin of medicine well the lady ask my mom in order to make the sell, and because my mom just came from mexico she just had what is her residence card that was all she had in her wallet, well the lady said that that wasnt a valid id so i told her if that id wasnt valid why the us would give those id's the i call my sister in law so she could speak with the lady and explain why she couldnt take my mom's resident card she said that her computer couldnt take that id, then she came out with an stupid comment " that id will work for her if she gets stopped in arizona jajaja" i think people like that arent capable enough to work in places like cvs.