Menu
CVS Customer Service Phone, Email, Contacts

CVS
reviews & complaints

cvs.com
cvs.com

Learn how the rating is calculated

1.4 3342 Reviews

CVS Complaints Summary

283 Resolved
3043 Unresolved
Our verdict: If considering services from CVS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for CVS has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of CVS. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

CVS reviews & complaints 3342

Filter reviews by rating
5
1 review
4
0 review
3
0 review
2
0 review
1
15 reviews
Sort by:

Newest CVS reviews & complaints

ComplaintsBoard
S
12:46 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CVS service

My RX provider Caremark requires us to use CVS to fill prescriptions. My doctors office is located just a couple of miles from this store. Two times I have gone to the doctors office and needed by prescription filled asap to begin getting better. I go to the drop off counter and the senior pharmacy tech never smiles, takes the prescription and then automatically says when do you want to come back to pick it up. When I say I need to wait for it then its an automatic reply "It will be at least 30 mins." The first time I waited it only took 15 mins, but last week when I went I finally figured out after 15 mins by prescription was probably sitting back in the bin finished, but this tech never checked until after 30 mins and then called my name. I should have inquired sooner because my time is valuable. They should train their techs that if someone is waiting to capture their name and check for their orders more timely but more importantly, do not just ask people when they want to pick up the prescription - that feels like a blow off.

Read full review of CVS and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
R
R
rowsdowah
Stupidtown, US
May 28, 2010 9:27 pm EDT

Are you dying? Because most times when I told to fill it asap it's for Vicodin and Xanax.. maybe once has a RX been an emergency for blood pressure medicine

S
S
Sparda29
Franklin Square, US
Apr 28, 2010 5:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Your time is not more valuable. You might not see other customers there, but there are usually like 7-10 people ahead of you in the pharmacy queue when you bring your prescription in, on top of that there are other tasks that have got to be done at the pharmacy other than filling prescriptions.

ComplaintsBoard
S
12:33 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CVS deceptive employee

Today, on March 30, 2010, Amy, a cashier at the front of the store was rude when I asked her a question concerning my return. She attempted to have me come back to the store later that day based on her statement that no one was available to process my return. I replied is anyone available to take my return, she brought up the assistant store manager to process my return. Another female in the front of the store, with dark hair up on her head, wearing eyeglasses, stood in front of me while I was asking Amy for help and repeatedly interrupted by saying excuse me, excuse me, sir, louder and louder. I will not return to CVS.

Read full review of CVS
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
W
8:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS prescriptions

Many Complaints: First, they offer automatic monthly refills for regularly used prescriptions - however, you go on the scheduled date and they look for your prescriptions and "can't find them." Not once or twice but every time! Next, I finally cancelled their "automatic refill" (joke). When my prescription expired, they assured me that in 24 hours they would get a refill from my doctor. I gave them 48 hours. Well, they said my doctor never responded to their fax...guess what! They faxed a request to my doctors phone service with no fax attached. Talk about incompetent. I have a lot of patience...I am a teacher and work with children every day but this is beyond patience, it's incompetence. On top of all of this, they are discourteous and rude! UNBELIEVABLE.

Read full review of CVS
Hide full review
ComplaintsBoard
B
11:59 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CVS RETURN

MY DOCTOR CHANGED MY EYE DROP PRESCRIPTION AND I ATTEMPTED TO RETURN, UNOPENED, SEALED. I WAS TOLD VERY RUDELY THAT I CANNOT RETURN. THIS COST ME $25, I DO NOT WORK AND CANNOT AFFORD TO LOSE THIS AMOUNT OF MONEY.
IF NOT COMPENSATED, I WILL CHANGE PHARMACIES. THANK YOU
PHARMACY INFO: RX [protected]

Read full review of CVS and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
ConnorsMommy
, US
Apr 08, 2010 12:11 pm EDT

actually, it's not legal for pharmacies to take your medication back and re-sell it. (it's the law.)
The pharmacy *COULD* have refunded your copay of $25 (but still charged your insurance) since this eyedrop is pretty expensive, but that would be under the manager's discretion. If you're just an occasional patient, it's not likely that the manager will refund you the copay. They would still have to throw away the eyedrops since they can't re-sell them.

I would contact your doctor-- they're the ones who effed up.

ComplaintsBoard
C
7:23 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CVS employees beware

My son had been an employee at CVS in Cherry Hill, NJ since Sept '09. He was fired almost three weeks ago because he was accused of stealing. The Loss Prevention Manager in the Philadelphia region came into the store to "convince" my 16 year old son that he's been stealing approx. $20 worth of stuff and that they have been investigating him for awhile now.

She made him sign a confession sheet. He couldn't deny these accusations because she said they have evidence that proves he did it. They made me come in and sign this too...I suppose because he's a minor. I did, fully believingmy son was guilty at the time considering the "evidence" they said they have. When I asked to see it however, she said she wasn't allowed to show me.

After talking to my son and giving him every opportunity to "come clean" on this, he still asserts his innocence.

After talking to numerous people at all different levels of the company from Loss Prevention to Human Resources, I finally got the LP Director to admit there is in fact no "evidence". They also couldn't come up with an accounting of what made up the $20 they said he stole. Another strange thing...the day this firing took place, the regular store manager left early and there was only a mgr trainee there which I believe is against their policy.My son got along well with the store mgr which might explain why he wasn't in the building when this took place. I've been trying to get real answers for weeks now as to why this happened, and why tomy son, a 16yr old part-time employee. When he's tried to talk to other people who work there about this, they've said they can't talk about or they'll be fired.

I'm pretty sure I'm not ever going to get any answers from them and I'm also not sure if I can take any legal action against them. I know they don't have to have a reason to fire but are they allowed to blatantly lie tomy son and me to get us to sign a document of theirs? My wife and I feel we have no real recourse. Any suggestions?

Read full review of CVS and 7 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
7 comments
Add a comment
J
J
Just another fool employee
Daly City, US
Mar 22, 2011 1:14 am EDT

I work for a CVS Pharmacy # 9805 that was once Longs Drugs and I can tell you that it is a sad situation with regards to how the employees are treated as our hours are cut to the bone to cover the 75 million $$$$ fine for the few stores that over sold items that contributed to making legal drugs ~ now after working there for over 2 years, my hours have been cut from 40 hours a week to only 11 hours per week and I am forced to file for food stamps and unemployment ! Check out Target, WalMart and Food Max as their price are much better than the advertised prices at CVS where it is Profits over People. Sad that CVS is the evil empire from the East Coast that has sucked up the Longs customers to profit over the people that shopped there for years ! DO NOT SHOP AT CVS !

D
D
deedle11
Dahlonega, US
Feb 28, 2011 2:34 am EST
Verified customer This comment was posted by a verified customer. Learn more

OH, and they also did this to 10 other employee's...Maybe we should all get together and file a class action law suit...

D
D
deedle11
Dahlonega, US
Feb 28, 2011 2:32 am EST
Verified customer This comment was posted by a verified customer. Learn more

Call a lawyer that give's free consultations and tell them about this and see if you have a case against them...That's what i'm going to have to do too, as they did the same thing to my son...They had no proof to back this lie up, and my son is not a theif...I am so upset over this, and it's so unfair that they do business like this if all they want to do is fire the child...I'll tell them one thing for sure, it will be a cold day in hell before my son give's them any money...He didn't steal anything...So give the lawyer a call, and Good Luck...Let me know what happens...Thanks...

W
W
Working away
Chattanooga, US
Dec 03, 2010 1:16 am EST

Your lucky, in other states, you only get 190 hours.

S
S
sogeellag
Fresno, US
Aug 06, 2010 1:55 pm EDT

in california cvs is unfair to there employees NO lunch coverage NO break coverage and they still CUT hours from are store. The work load keep getting bigger and the treats of getting fair if not done has made the store a hosstle work enviroment. store manager isn't able to help. We all need our jobs BUT can they really expect us to run a store on 280 hour a week when we open at 7am and close at 10:30pm, register 1 take 105 of the hours by its self and managers take 45hrs a week not much left to do load of 6 to 10 pallets, price changes, amm, mandorty end caps, OUT OF DATES, damages, new planograms, CUSTUMER SERVICE, all the office work and don't forget workload manager, and all those EMAILS, face the entire store, push back stock, boh, push, and opps there was suppost to be a break in there some were DONT GET THEM, and vaccumm the entire store, empty trash, imprest, close register, and KEEP A SMILE ON YOUR FACE help us in california PLEASE

J
J
Juliagenevieve
Aptos, US
Mar 27, 2010 4:39 pm EDT

A recent situation like this happened to me. They "investigated me" and the process in which they fired me was OUTRAGEOUS! My "boss" notified me via text that i needed to come in..didnt call or anything, and when i told her my phone was dead and i would have to reschedule, she said that some paperwork would be sent via certified mail..the gave no reason as to why they fired me. i am trying to get contact info for corporate...i live in california, and i worked in a different department, but there is definitely some legal action we can take. i am metting with an attorney on tuesday. if you would like you can email me
juliagenevieve@gmail.com ...it seems like im not the only one who cvs messes with...in my opinion, they just look for people to pin when they are overstaffed.

talk to you soon..hope i can help!

C
C
cvs employee
, US
Mar 25, 2010 12:36 am EDT

I don't think they can lie to you for the reason of termination. They could have just said they could let him go. And that would have been the end of it. Since they decided to "make up" a story, then maybe there could have been some legal action to take place. If there was theft, why werent the police notified?

ComplaintsBoard
T
5:38 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CVS rudest cashier i've ever encountered

Asked for refund on a bottle of shampoo, explaining that I had spoken to someone on the phone who told me it was okay because the shampoo didn't even soap up on my head.

After staring at my hair for quite a few seconds, as if to come to some sort of conclusion about the situation, she agreed to do the credit.

asked if I could have that on a store credit because I shop there all the time

cashier said, "sure"

She then looked at my receipt and told me I couldn't (after telling me I could) because it would have to go on my DISCOVER card

I asked, "really?"

She said, "unless I do it as a 'without a receipt'"

I told her that would be good because I would spend it right now as I have some things to pick up.

She was then searching the receipt to find which of the two items belonged to the item I returned.

In an effort to help her I pointed out which one it was (one of the products on the receipt was called "organic". The other was called "organix", which I pointed out).

The cashier seemed offended and argued for a minute that it could be either one, then figured it out and gave me the proper credit.

I was "okay" at this time and went to search for the items I wanted to get.

When I got back, I asked her in an excited fashion if she could do a price check on the item I was purchasing (because I was happy that it was such a good buy) and she cut me off and curtly said, "THERE'S A PRICE CHECKER OVER THERE". The way she treated me was not professional and made me feel stupid. I was flabbergasted, looked at her and said, "thanks" and then asked her to go ahead and ring them up that it was probably right (I was thinking whatever price would be okay and didn't want to lose my place in line). Then she asked if I had my CVS card, which I didn't think of because my husband was driving today and was browsing in the store. I quickly pushed my items to the side and offered the lady behind me to go ahead.

I had taken about 5 steps away when I heard her tell the next customer, "I hate Sundays...church people are the worst".

I was dumbfounded. As I went toward my husband for the key fob, I debated about leaving altogether but then chose instead to ask the pharmacist if there was a manager in the store. He told me there was an assistant manager. I didn't feel like the issue would be resolved with an assistant so I decided to wait to talk to the store mananger at another time.

At that point I was nervous and didn't really want to go and face her in order to purchase my items. I had made a special trip to do the refund and pick up these items and went forward anyway. I decided to bring the situation to her attention so that she would be aware of the fact that other people had heard what she said.

I said, "thank you for your compliment". At that point she went on and on, practically in a verbal attack on me until I was on the verge of tears. She talked to me so abusively that my husband tried to calmly reason with her. It didn't work with her. She called me mean and nasty, to which I was floored. My husband let her know that all the time he's known me he's never heard anyone call me that. I run a restaurant and am very diplomatic with customers. I have never been called rude or nasty even by the most disgruntled of customers. This woman was practically proud of the statement she made about "church people". She even said, for everyone to hear "I hate Sundays for this very reason". She found absolutely no wrong in what she did but chose instead to throw insults and abusive talk toward my husband and myself, justifying her comments.

Read full review of CVS and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
P
P
Phllis D
Bradford, US
May 12, 2010 11:37 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello I am a Store Manager and if one of my employees treated one of my customers that way that employee would find them-self in the unemployment line I would fire them immediately. You don't treat a customer that way. If the store MGR was not there that day what you should have done was to go home
pick up your phone and call CVS Corp headquarters they should have some kind of Customer care line and let them know what happen at your visit to CVS be shore to always get the RUDE Employees name
what city state and address and if possible hold on to your receipt because there are a few sets of numbers on the top or bottom of the receipt identifying the time/transacting/date/and very important the employee that waited on you. You can do this with any retail establishment. Don't ever let anyone treat you that way believe me corp headquarters does want to know when any of there employees treats
there customers in a bad or disrespectful way. Remember the customer means everything to them because they would not survive without the CUSTOMER. GOODLUCK. Phyllis Massachusetts

ComplaintsBoard
E
6:23 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CVS dishonest/incompetent pricing

I call this company to obtain a refill for a prescription and to find out how to purchase it most cheaply. I was told to purchase a 3 months supply. I went back to my doctor for this special script. Then I ordered the forms called to check the price and filled in what they told me. A week later they called to tell me that the price was exactly the same as I had been paying- no discount for purchasing by mail in bulk. The price was more that 2 times what they had quoted me on the phone twice. Currently they tell me I can save money by purchasing a 1 month supply by mail. If this is true- and I doubt it- it will be the first time I have ever got the best price by purchasing the least quantity. Through all this hassle I have been without my medication for several months. I deeply regret that my insurance company does not offer alternatives to this incompetent/dishonest money hungry company that puts profits well above the next 10 factors. I will start to look for health insurance that gives me options to CVS.

Read full review of CVS
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
9:34 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CVS cashier

I went to CVS today to purchase a few things using coupons. "Leslie" waited on me and was the ruddest cashier I have ever had at CVS. She refused to honor my 2 coupons for the 2 products I was purchasing . I told her that I would call corpoate office because of her arrogant attitude and she said " go ahead and call corporate and even if they tell me to do something I still won't do it" Many costumers were standing near.

Read full review of CVS and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
N
N
Nan871
, US
Sep 25, 2010 10:00 pm EDT

YA BECAUSE THE EMPLOYEES SHOULD MEMORIZE EVERY ITEM THAT GOES ON SALE EVERY SINGLE WEEK IN THAT STORE... EVEN THOUGH THERE ARE THOUSANDS OF ITEMS ON SALE IN ANY GIVEN WEEK ... THAT CASHIER WAS STUPID TO NOT HAVE KNOWN WHAT THE SALE ON NAIL POLISH WAS... MAYBE IF YOU WOULD READ YOU WOULD HAVE SEEN THE BOGO THAT WAS ALSO ON THE TAG NOT JUST THE FIFTY PERCENT OFF ... HELLLOOOOOOOO oh and in response to the original post, were your coupons expired? were they SPECIFICALLY FOR WHAT YOU PURCHASED or were you trying to get a bottle of olay cleanser for free by using one of the ten dollar off of Olay Pro X products?

R
R
renel
Carson, US
Jun 21, 2010 11:28 pm EDT

I have similar experience in store #5012..the cashier named Joanna is so unfriendly, rude and impatient who and the like of her should not be a frontliner to customers. She scanned all the items i got and the last item, a nail polish that ringed at regular price.. i told her that i saw it at 50% off, she told me that its not and commanded me twice to go back and get an item with the green dot, i went back to the shelf and could not find a green tag on any nail polish items rather all with a bold yellow tag @ 50%. She doesnt want to come out from her post to check it out (knowing that there are not much customers in this place) until i told her to check it out for me because i could not find any one item with a green dot. She went out mumbling and looks very angry she did not find any item with green dot but got the yellow tag and later told me that its buy one get one 50 % off in a very nasty manner(she should know it in the 1st place). She is so argumentative when i told her im going to return all the items because im very disatisfied with her. Later made a mistake with discrepancy in the amount of my purchase and returned items. i talked to the supervisor, Doric and just told me it will be taken cared of. It was a bad experience spending almost an hour in a not so busy store . I will never go back in that place.

ComplaintsBoard
A
9:08 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CVS two (2) perscription mishaps

In December 2009 the pharmacy indicated on a call in order that I was to visit my doctor before filling my blood pressure medication. After confirmation of my visit the pharmacy filled a perscription and because I was ill my husband picked it up, I took this medication for three (3) weeks before the pharmacy called my home and my job to advise me that they gave me someone else's medication. I took the bottle of medicine to them and they advised me that the other medicine was not going to hurt me and gave me a $25 gift card. . . .At the top if this month (February), I had to go through the same procedure and was given the wrong hypertension medicine - which I took for about a month before learning from my physician that it too was the wrong medicine. My doctor advised me that the pharmacy faxed a document that was issued in 2008, I told the doctor that I assumed he was lowering my medication as I had no idea what was going on assuming that the pharmacy had to be 100% CORRECT when dealing with the customer life. I shall question every order in the future and hope that these mistakes have no adverse affect on my health. In advising the pharmacy technicians of this new mistake they told me that it was my responsibility to call in the correct order. . . I told them that this was a mechanical call in order, I did not speak to any one, just gave the number indicated on the bottle. The technicians then told me that the doctors office OK'ed the order. I told them that the order originated from the pharmacy and that they forwarded a 2008 missive to the office. I then asked why they would hold on to 2008 information as it's outdated and should be removed from their files. My hypertension is OFF THE CHARTS now and I have your pharmacy to thank for this. . .I hope someone from your company communicate that they have received this communication and what you propose to do about this. Thank you -

Read full review of CVS and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
S
S
Sparda29
Franklin Square, US
Apr 28, 2010 5:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I work in a pharmacy. I don't know why so many people hold on to their old prescription bottles. When you go in for a refill, throw out the old bottle.

C
C
cvs employee
, US
Mar 25, 2010 12:39 am EDT

Thats a miserable situation.

ComplaintsBoard
M
4:41 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CVS put take 1 capsule twice daily on bottle instead of 1 daily

For almost 3 weeks, I took 2 capsules of KAPIDEX 60 mg. daily as directed on the bottle Rx238219. I ran out and called my doctor, Dr. Eric Steinberg, and asked him for some more samples until I could get my prescription filled as when I had tried to get it refilled, CIGNA said that they would only pay for 1 a day. Dr. Steinberg said that I should ONLY be taking 1 a day! I went back to the pharmacy and asked the pharmacist on duty to check my prescription. After looking it up, she consulted a pharmacist, Rekha Harie, and she came up to me saying that she was sorry that she had made a mistake on my prescription and that she would call my doctor which she did. When she spoke with him, I feel as though she had made it sound like I had CHOSEN to take 2 capsules a day, as she said that I could continue taking 2 a day if I felt better, and the Dr. seemed surprised! I am very upset that I overdosed on this drug and worry if any liver or kidney damage has occurred or any long term effects on my health. If any health problems occur because of this, I consider CVS liable.

Elizabeth Waddell

Read full review of CVS and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
BeenThereBefore
Los Angles, US
Oct 09, 2011 12:43 pm EDT

I believe that I would contact an attorney as soon as possible rather than wait to see if it may have caused physical damages. After all it could happen to anyone and not just you. Think of an elderly or child this same mistake could happen to possibly leading to death. Speak up now and don't wait, , , , , , , , , , , , , , hire an attorney to investigate.

ComplaintsBoard
S
12:45 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CVS they are extremely slow, and the technicians make mistakes there all the time

I was in cvs in huntingburg indian Technician Slanders Shoppera when a women i knew that was a cvs pharmacy helper started slandering me when I was picking some tylenol for my 3 year old son. Lets say I wasn't a happy camper, i controlled myself so there wasn't a seen with my son. I will not be returning business and will making recommendations to all Dubois County residents to avoid Huntingburg Cvs because thats not the first time I had problems there, they are extremely slow, and the technicians make mistakes there all the time.

Read full review of CVS
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
7:47 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CVS nasty pharmacist

I have been a loyal customer with CVS for many years. My wife and I have all our prescriptions filled in Store #6049, located in Staten Island NY. I have been filling a lot of medication in this store.

Recently I have had a problem with a pharmacist. The problem started a month ago, me and my wife went on vacation to Pocono, PA. My wife forgot to fill her January prescription for her birth control which she had 5 refills, so we went to the closest CVS to fill it. The pharmacist told us that she can’t use her insurance with this refill, because it is outside of NYC and she had Medicare. So we paid out of pocket with no disagreement. This month when I called the CVS pharmacy to order my wife’s refill the pharmacist told me that her medication has been transferred to another store. I told them we’ve done no such thing. I explain to the pharmacist what happened last month and she told me that I transferred. I explained to her we needed one refill last month from the Pocono CVS. She didn’t want to listen to me and started to be rude to me. So, I asked her to please transfer the prescription back to this store, which I hadn’t done in the first place. She told me we can’t, because it can’t be done. I asked her why, but she kept being very nasty with me. I asked for her name so I can call the doctor, and have them call her, so we can call in the script. SHE REFUSED TO GIVE ME HER NAME and told me the doctor can call in to talk to “some other pharmacist” for that information but clearly “she” did not want to help us. I have been very angry and upset in this matter. I have never had a customer service representative be unwilling to give me his or her name, especially when asked.

Later today my wife and I decided to close out our accounts with CVS and we will transfer all our medication to Walgreens. We decided that we do not want to do anymore business with store until we get an apology from the pharmacist or the store.

Read full review of CVS and 6 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
6 comments
Add a comment
L
L
318Lady
Bossier City, US
Aug 27, 2010 5:44 pm EDT

mj22204 I have to disagree. The most disrespectful, rude, inconsiderate pharmacists I have ever incountered in all my 28 years of living have been the ones here in Bossier City, Louisiana store 5396. I am an African American woman and this store consists of about 90% African American pharmacists. The ladies that work in their have rolling eye syndrome. They act like they dont want to be at work and they should be thankful its customers like us spending our money cause without us they wouldnt be getting paid. I went their to get my prescriptions filled and the lady asked me for my name with a little to much bass in her voice. Then I had to wait 45 minutes just to get my prescription. They tried to overcharge me for one of them. It took another 20 minutes to verify what i was telling them. I gave the lady a discount card from the website and she throws it in the trash. When I asked her for it she smirks then says well they didnt tell me you wanted it back. No one shoudl have to tell her anything that was common sense to give it back. Then i asked for 2 additional receipts for my stuff so that i can get reimbursed and the manager tells me that cant print any out she has to go to the back and print out a invoice. I cant get reimbursed with an invoice i need real receipts. The invoice she gave me doesnt even have CVS Pharmacy any where on it. All it has is the price, invoice info on top. I was very upset.

dueloutoftucson
dueloutoftucson
Oro Valley, US
May 14, 2010 1:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I too did just that went to another pharmacy, where everyone is treated equally.There are far too many nasty pharmacists out there, & that they are NOT happy in their postions, while filling out your Rx.Unhappiness gets you, no where, but more aggravation.

U
U
usecommonsensepeople
doesnt matter, US
May 09, 2010 5:15 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

In order to get a prescription filled at another pharmacy, the prescription HAS to be transferred to that pharmacy. They can not fill a prescription that they do not have. And you can't have that one prescription in two different places. Either it is at one pharmacy or the other - not both. I know the laws in New York are such that only one fill for a prescription can be transferred out. All other refills are lost. That is the NEW YORK law. The pharmacists there have to follow the law.

The rudeness is inexcusable! They could have explained that to you instead of just telling you to have your doctor call in a new prescription. And I do not know about New York law as far as pharmacists having to post their license in the pharmacy they practice in. But I know in other states, their licenses MUST be displayed, which have their name on it. Also, in other states, the pharmacist MUST wear a name tag. It is the state board rules. But every state has their own set of rules determined by the state board of pharmacy in that state.

Taking your prescriptions elsewhere is obviously your choice. In this case, I do not blame you at all for doing that. But no matter what retail pharmacy you use, there are wonderful pharmacists and there are not-so-wonderful pharmacists. The goal is to find a location, no matter the company, that has pharmacists on staff that you like. Get ALL of your medications filled there. Do not pharmacy hop. It is dangerous for your own health. If you get everything filled at one place, the computers can keep up with all that you take and can catch potential drug interactions. The people that hop from one pharmacy to another in order to take advantage of coupons, etc. are only hurting themselves. In the long run, it is not worth it.

One more thing - I am glad you are taking your business elsewhere instead of going back to the same pharmacy. It never ceases to amaze me that people will return to a pharmacy time after time after time; and every time they go there, they say, "Every time I come here, something is always messed up." If that is truly the case, then that person is an idiot for going back to the same pharmacy that messes up EVERY time. And to be quite honest, the pharmacist doesn't care if you come back to their pharmacy or not if you complain about every little thing every time you come in. People that complain and are mean and threaten that they will take their business elsewhere are the exact people that the pharmacist wants to go elsewhere so they do not have to hear them complain all the time. So good for you for doing what is best for yourself!

dueloutoftucson
dueloutoftucson
Oro Valley, US
May 08, 2010 6:40 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Maybe they don't have thier legal papers, & they maybe deported.

M
M
mj22204
, US
May 08, 2010 11:09 am EDT

The most nasty CVS Pharmacists are found in Arlington, VA Store # 2142. I've been going to this store for over 11 years since and tried to brush off every indecent but the "see something, say something" policy makes me say something.

His name is Nader Bassar. He is a minority himself and treats other minorities with disrespect. He gives an intimidating look whenever minorities approach the counter to ask for info. He treats people based on their ethnicity. He gives his best customer service to Caucasians. Next in line could be you who is not a Caucasian and you immediately see his attitude change. You wait at the consultation area of the counter and he could be on the other side but doesn't come to talk to you - he shouts at you from wherever he is and that's very humiliating. Or he uses his forefinger to summon you to his side of the counter which not the consultation area. If he is checking your info, he asks for your ID or Insurance card and he goes to check to the other side of the counter then puts your cards on his side of the counter and he ignores you - you don't know whether he's returning your card back or if he is still working on it. Then he goes on with his business. When you ask if he's finished - Wow then you are in trouble. He pauses and gives you a dirty look. And his staff follow his suit in treating minorities with disrespect.

Joeing Kim is an incompetent pharmacist. I was prescribed three different types of medicines - two of them being nasal sprays and they gave me a mouth inhaler with description that said "use the nasal spray...", and two of the medicines were generic ones. I called to have them changed to brand name and asked why I was not told that they were generic. She said they do not give that option. But I was standing there when they gave that option to other people - Caucasians.

I went back the next day and I found another pharmacist and this one is a liar who was trying to cover up for her buddy. I took back the mouth inhaler with the nasal spray directions and I was told it was the doctor's fault because that type of medicine doesn't come as a nose spray. How was I to know? No explanation was given to me - they just packed everything and sent me home. And if that was the case, why would they put the nasal spray directions on a mouth inhaler? And when I asked why I was not given the option if I wanted generic or brand name medicine like the other customers, I was told "we don't do that". I went to another CVS Store # 1407, and the first thing I was asked was "how would you prefer your medicines, Generic or Brand Name?" very pleasant people. I don't know why I had to go to Store # 2142 all these years and be treated and see others treated like a piece of ###.

S
S
saradam
Westport, US
Mar 03, 2010 11:16 pm EST

NY has some pretty strict laws regarding transfer of rxs back and forth, but not an excuse for her rudeness. Or did you want her name just so you could try to get her in trouble for following the law hmmmmmmm

ComplaintsBoard
A
12:04 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CVS store manager of 7765

The new store manager over at the store on Amarillo Blvd has not been a good choice as a manager. He is not treating the employees there with respect. I love CVS and the work they do but he is not made for the management spot. He makes the employees there do so much work and just threaten them with their jobs or with writing them up. The district manager needs to either change the manager up or figure out something because no employee should be scared of losing their jobs or upset everyday. Plus he should not be speaking about religion in the work place to the employees either. I would not want him as my manager ever. He needs not to let the stress of personal life and work life effect the way he treats his employees unless the employees are not conducting as a person should in a work place.

Read full review of CVS and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
crymeariverman
Kankakee, US
Aug 28, 2012 9:16 pm EDT

call them asap ! Confidential Toll-Free Ethics Line: 1-877-CVS-2040. posting on this website will get you no where.

ComplaintsBoard
E
8:37 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CVS the customer is always wrong

Ever heard the saying "the customer is always right"? Well, not if you are a customer at a CVS drugstore. I wanted to purchase some makeup there. A tinted moisturizer that would normally be upwards of $11 was marked as 75% off. The product had an actual sticker on it that said it was 75% off. It was among other products that were exactly the same, also with 75% off stickers. However, at the cash register it rang up at full price. I pointed out that it was supposed to be 75% off. The cashier, bless her heart, did me no wrong and was very polite. She may have been new so she sent for the manager. The manager came to deal with me and proceeded to tell me that I took the makeup from the wrong spot, that there were other items from the same brand that were 75% off but not the particular item I was trying to purchase. I explained that it was in the right spot and other products around it that were the same were also 75% off. I also referred to the sticker. Now, I don't own or manage a store, but from my experience shopping, when something is marked as on sale and it doesn't ring up at that discounted price, they will manually change the price and give it to you at the discount (within reason, I'm sure). Anyway, she should have gone to verify what I was saying, rather than make me feel like an idiot or that I was an unscrupulous individual and had taken a sticker off of something else. By that point I was so annoyed I didn't want to get the item, even at 75% off. I just bought the other thing I was going to get (a little bottle of milk, so they only got about $1 from me). I have not set foot in a CVS since.

Read full review of CVS and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
N
N
Nan871
, US
Sep 25, 2010 11:30 am EDT

We are always to go and check to see if product a customer got is in fact tagged with a sale sticker..if it is tagged wether correctly or incorrectly we gladly fix the price. I don't know what store you were at but the comment above brings another good point..we have a few peopl that will take sale tags or product n put it in wrong spot so that they always get stuff on sale . Its unfortunate but you may have had that happen..someone put 75 percent off stickers on something that we weren't to have marked down. Either way you should have gotten it for 75 percent off

AirlineCustomerCareManager
AirlineCustomerCareManager
New York, US
Feb 15, 2010 10:03 am EST

That's odd... Unless he personally knew every single item that was 75% off, he should have gone over to the area to see if this particular item was on sale too. However, sometimes people take stickers off other products and place them on items they WISH were discounted and then you can't really blame the store for something another customer did...

ComplaintsBoard
M
3:40 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CVS rip off drug prices

I have two questions for you. The first- I currently purchase 2 prescriptions each month. Before I meet my deductible I pay $4.04 for one and $4.83 for the other. As soon as I meet my deductible it goes up to $10.00 per prescription. I have called both my local CVS pharmacy and Blue Cross. I was told by CVS that they had gone to the 90 day refills and that is why I was charged the $10.00 since I was not getting 90 days worth which makes no sense because in January it went back down to the four dollar amounts. Blue Cross says that it is paying the amount that CVS submits. My question to you is why are the amounts changing. It has nothing to do with what prescription plan I am under. It seems that you are billing Blue Cross extra once I reach my deductible which is not right. I should be paying the same amount as before I reach my deductible as after.

The second issue is for a prescription for Clebetasol Prop .05% foam. As you can see from my records I paid $195.17. When I returned home I called 3 other pharmacies one of them another CVS to see what they would charge for this. Imagine my surprise when I found out that (and these are retail prices) all were lower than the CVS that I use. One almost half. I also learned from the other CVS that the price quoted of $175.99 would be less once she determined what type of insurance that I had. I cannot understand why there would be a $25.00 difference in 2 stores in the same area. Walgreens was $134.99 and Midtown Pharmacy was $89.93. Quite a difference. I wrote this letter to CVS in RI over a month ago with a request that they respond in a timely manner. As of this date I have heard nothing from them. I had this problem about 10 years ago with their pharmacy and quit using them. I tried again and this is what happens. I can unequivocally state that I will never ever use them again.

Read full review of CVS and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
R
R
RaceWorld88
McKeesport, US
Feb 16, 2010 5:34 pm EST

I personally know of this issue about the copay prices. My aunt had the same issue on her medications. And from working in the pharmacy I called them about it. Basically what it comes done to is a software issue. The pharmacy does not "send a bill price" to the insurance. The prices that the pharmacy gets paid by the insurance company based on the contract they sign.
[It is something like AWP - ? % + a dispensing fee]. So the cash price has nothing to do with the billing issue. The pharmacy submits the information to your insurance carrier [Drug NDC, quantity of meds, days supply, doctor's ID...]. And the insurance company sends back if the prescription is covered and your price that you pay. This is where the problem is. If you have not met your deductible, your insurance sends back the price based on the contract price [awp - ?% + fee]. Once you meet your deductible, the insurance is set up to send back copay amounts.

Your insurance is not paying anything so they just send back the copay amount. [The $4 you where paying is the most they are willing to pay for the med] I seen this happen a lot with blue cross [Mainly with Medco that handles the pharmacy benefits.] Without knowing the meds that are in question. I have seen sometimes it is better to pay cash for them then use the insurance on some. The pharmacy has no way to override a copay amount that the insurance sends us back.

As for the second issue We have had prices cost more then $20 for the same medication in the same store. The manufacture has a set AWP price for their drug and they do vary by the manufacture. When ordering drugs for our pharmacy I see our costs and I have seen the same medications with $40 price differences. So the price can have a difference. The one with a $100 difference, I would make sure that they looked up the correct form. And with the Clobetasol foam, I make sure that the pharmacy for a lot less gave you the price for the correct form. That has a cream ointment, gel, solution.. forms.

I worked as a tech in a chain pharmacy for about 10 years, before I left and opened a pharmacy that I own.

G
G
Ghost8531
,
Jun 10, 2023 11:37 pm EDT

Gender tax.

ComplaintsBoard
M
12:33 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CVS rude customer service

Called in for a refilled and the pharmacist was very rude. He identified himself as Andrew. I must admit that the conversation started off rough because Andrew took it personally and every time I asked him a question about my prescriptions to determine which one I needed a refill on, his responses were very sarcastic. He really acted like he did not enjoy his job at all or did not want to be there. When asking to speak with his manager he advised me that he was the manager. I understand that in his type of business it can get rough at times dealing with customers; however the attitude that Andrew displayed was very inappropriate, especially coming from management. I find that it is my duty as a customer to let you know about my unsatisfactory experience.

Read full review of CVS and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
Blaze018
New Britain, US
May 25, 2010 9:02 am EDT

Though it is in no way acceptable for the pharmacist to be rude, there is something that you must understand. Patients should know when they are running low on their medications. Out computer systems do NOT tell us when your next refill is to be due - it is a guess and check game for us. Therefore, when a customer comes in and says to us, "I need you to fill any of my medications that are due, " it is frustrating because we now have to go through your entire profile, see when it was filled, see how many days since it has been filled, submit it to the insurance and hope it's not too soon for them, and assume which meds you take steadily. This takes 3 times as long as you calling in the numbers on the bottles that you are low/out of. You must understand that we help hundreds of customers a day and are busy (no, we dont just sit around and twiddle our thumbs), so taking 15-20 minutes that could have easily been avoided does get a bit annoying.

ComplaintsBoard
K
12:18 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CVS incorrect dosage

On 2/9/10 I picked up a prescription for Pataday eye drops from CVS Pharmacy in Haverhill. When I arrived home I found a .5 ml bottle of Pataday in the package, and this being the first experience with this product I thought everything was fine, albeit very small and expensive. On 2/11 I was online with my health care provider when I noticed the prescription was for a 2.5 ml bottle and that is what CVS charged them and myself for. I immediately called CVS to alert them that they had sold me the wrong dosage. They adamantly denied that they had done so and claimed they do not sell the .5 ml bottle and I was mistaken even though I have the bottle to prove it. They told me I would have to go back to the store with the box the bottle was in so they could look into it. The bottle was already disposed of on the 10th. CVS refuses to do anything about correcting their mistake even though I have the bottle they sold me.
This cost me a $40 copay out of my FSA and $58.33 charged to my insurance.

Read full review of CVS and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
C
C
ConnorsMommy
, US
Feb 23, 2010 2:03 am EST

hahahah, if you did a basic search on patanol you would see that it only comes in 2.5ml bottles.
it's called google.

and i have NO obligation to share ANY Personal info with you all.

E
E
EducatedConsumer
, US
Feb 22, 2010 7:31 pm EST

ConnorsMommy,

What makes you such a drug authority... I see in your comment history, you tend to hit the Walgreens and CVS complaints with regularity.

You should really reveal such information if you wish to be taken seriously.

C
C
ConnorsMommy
, US
Feb 12, 2010 3:12 am EST

you are being silly. the medicine does not come in 0.5ml bottles, and since you threw it away, there's no evidence as such that they would have given you a smaller bottle.

IT IS ONLY available in a 2.5ml bottle, commercially. seriously.

ComplaintsBoard
A
11:56 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CVS made me hate my job

I currently work for a CVS company. I used to love my job. However, what I have discovered is that employees are forced to tear off the 1-800 numbers that print out on customers receipts and call them in in order to achieve a great Triple SSS score at the end of each month. Our photo lab sucks. The machine is 25 years old and breaksdown weekly. On top of that whenever you have a problem with the store manager, in our district, there isn't anyone to turn to for help because they are all men and cover up for one another. Including faxing confidential emails to each other that were meant for their eyes only. I hate my job now, but I love the customers. I have even applied at a local Wal-Mart due to the stress from working at CVS. I do agree with the pharmacy tech. I have seen them yelled out and more than that over various issues to which the tech has no control over.

Read full review of CVS and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
I
I
Insanity10
Groton, US
Apr 17, 2011 6:51 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Five years ago, CVS was a great company to work for. The hours exsisted, and the productive work enviornment also had an element of fun. Now I work for a company who somehow manages to survive on coupons. If you have never looked at the facebook page for CVS, it is essentially a catalyst of coupon hell. Why have a price checker like every other profitable retailer, when you can make it print coupons too? It's another money maker that we are forced to entertain. Cvs has to show that not only do people use that stupid thing, but they also redeem the coupons. Decrease the available hours by around 1/2 over the last 5 years, and increase the transaction time 3 fold due to coupons. The reason every cvs employee hates the coupon binders is because the whole store has to stop working to become cashiers when you see these people. As if the hemorage from coupons wasn't enough, I should discuss signs. Price cuts, Threshold, Weekly, Monthly, Compare & Save, White Recall signs... SERIOUSLY?! I can't tell you any other place that I have seen such an inornate structure of pricing. This whole Pricing/Signing seems to be to combat the rampid coupon abuse that cvs suffers. It also has left every item in the store on some kind of sale, leaving me (the employee) without a discount. When you work 5 hours cashiering & cleaning, and stocking, and all that other cvs stuff, a discount is something that you really feel owed. When you find out that discount is not happening because you have to buy 3 of the item @ 2.99 each to save a whoping .11 cents per, it makes you resinate with a stress that just shouldn't exsist. Finally I have to touch on the dreaded word, "Corprate". This word is essentially a viable threat, used by unapproving customers, when they find that the employee, in an effort to do his/her job will not allow the refund/coupon/raincheck. What should be an asset to the employee, has become sort of a demonic plague against stores instead. I actually don't fear the corprate phone calls. That said, the customers who call and are awarded $20-$50.00 Gift cards, rewarding fraudulent, unruly, or childish behavior, usually makes the hemorages that I get from the other issues explode. At the end of the day, the underpaid, under appreciated cvs employee is beat down, written up, and still needs a drink they will pay full price for. The customer who had a coupon for something they didn't buy, and wanted a raincheck for something in stock, and needed a refund for something they wrote a check for yesterday, will win. The 4% raise I no longer get appears to fund the hell that i show up to work for. I will be much happier when I leave CVS/pharmacy. I also would never recomend it to anyone as a place to work.
-Ajp-

A
A
At Odds
Kansas City, US
Apr 13, 2010 11:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I also work for CVS and was there when it was still owned by OSCO. Like you, I used to like my job. But now, they have cut back our hours so much that our store looks horrible all the time and we don't have enough time to get all of our work done. Our store isn't a 24 hr. store and after 8:00 there are only two people in the front end - a supervisor and a cashier. There are just so many things you can do at once. Also, like you, I love my customers. I've been at my store for almost 5 years and enjoy seeing the faces that I've come to know. Customer service isn't a problem with me. We can't keep good help because CVS won't pay a decent wage. What has gotten me on my soapbox is this statement I read yesterday in the finance section of Yahoo -

NEW YORK (AP) -- In a story March 18 about CVS Caremark Corp. The Associated Press erroneously reported the compensation received by CEO Tom Ryan. He received compensation valued at $16.2 million, not $14.4 million, and the value of his stock and options awards on the dates they were granted was $11.1 million, not $9.3 million.

This man alone, makes millions of dollars a year. We are overworked, underpaid and for what? To line these people's pockets? And on top of that, they make so much money off of their own employees. Remember I said that I worked for OSCO? Well, our employee discount in OSCO days for store brands was either 13% over cost if you paid cash and 18% if you put it on a credit card so I have a very good idea what the store brand OTC drugs cost. What discount do we get now - 20% on name brands and 30% on store brands. That is a major difference, it might not sound like it, but it is.

I really like my job, I don't like working for CVS though. But what do you do? There is nothing to do, either find a job elsewhere or find a complaint board like this one! Sorry for the tirade - but I feel better now :)

C
C
cvs emplyee
, US
Mar 20, 2010 8:01 pm EDT

All managers call the SSS number themselves. It should be counted as some sort of fraud since they are technically contest entry forms. If an employee calls the number instead of the intended customer doesn't change the odds?

T
T
t-bone smitty
Oakland, US
Feb 10, 2010 12:54 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Men, with their secret societies and e-mail clubs. They're as bad as women, with their gossip circles and hen-pecking sessions, bring down all those that don't adhere to their idea of a perfect world. And animals, don't get me started with the animals

ComplaintsBoard
S
9:31 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CVS company, that do not care

I am an AT&T retiree and I carry my mother as a class II dependent on my insurance and Caremark is the pharmarcy AT&T has chosen for drug coverage. Recently (1/1/09)Medicare signed my mother up for AARP Medicare RX plan, without our knowledge. When we tried to get medication for her, Caremark denied her medications, because they said Caremark had to be the primary insurance company. My mother is an 80 year old, insulin dependent diabetic, who takes narcotics for permenant nerve damage due to shingles. Caremark did not bother to inform us that they were rejecting the prescriptions and I would not have known that my mother's prescriptions were being rejected by Caremark if I had not tried to get the cost of her next 90 days of medications online. I could not get the cost and could not order medications online and I was getting a message that she was no longer covered. My mother had also mailed in 2 new prescriptions on 2/8/09. On 2/11/09 I received a voice mail from Caremark that they were mailing my mother's prescriptions that they received in the mail, back to her because one prescription was eligible (I would have thought they would have called the doctor instead) and they were returning the other because she was enrolled in the AARP Medicare RX plan and Caremark had to be primary. I contacted United Healthcare, Medicare, AARP Medicare and AT&T and found out what happened to cause Caremark to become a secondary insurance and everything was expedited by AT&T, Medicare and AARP and my mother was disenrolled from The AARP Medicare RX plan and the information was sent to Caremark by 2/14/09. I called and emailed Caremark daily and sometimes several times a day to find out when I could order medications for my mother. Caremark did not respond. I asked daily when could I order medications for my mother and when could she expect to receive the prescriptions that Caremark returned by mail. I finally called and got an AT&T United Healthcare representative and Caremark on the phone and it was then that Caremark agreed to contact my mother's doctor so she could get her pain medications processed. Caremark said they would make 2 attempts to reach the doctor and call me back in 5 days with a status. I am livid! My mother has been without pain medication since 2/7/09 and I received an email from Caremark last night(first time they have responded to any of my inquiries)that said my mother should receive her prescriptions that they sent back to her via mail in 30 days.

Something needs to be done about the processes and when prescriptions are denied, an immediate notification should be sent. ALso the online system should be updated at least within 24 hours to refelct the current status. Also, when a customer requests to be contacted by phone, a PHONE call should be made and not an email form letter sent.

Also I question the motives and integrity of Caremark. Caremark denied that they rejected my mother's prescriptions due to the AARP Medicare RX plan being in place. They accused me of having cancelled the prescriptions. They proceeded to try to process all my mother's prescriptions to cover their tracks.

Read full review of CVS and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
Shaun.A
Brooksville, US
Nov 18, 2010 6:50 pm EST

You really think someone's going to take the time to read all your garbage?

ComplaintsBoard
A
8:41 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CVS rude customer

I was shopping at CVS during the afternoon on a weekday.

I was viewing some items when an older caucasian woman, approximately 60-65 years old, chemically dyed dark blonde/red toned hair, dressed in casual business attire came into the same aisle as I.

I am assuming that she said Excuse Me more than once.

How do I know?

I sensed that someone was near so I then looked behind me. There she stood with a look on her face that she was not happy. Of course, I then moved closer to the items I was looking at.

I happened to look at her as she turned the corner to her right. I could see the side of her right face, her lips were pursed and she was shaking her head back and forth from left to right/right to left.

I wanted to go walk towards her and advise her that I was not purposely being rude to her but, in fact, am profounded hearing impaired so I was not able to hear her. I only sensed her and that made me turn around.

Because I am not a senior citizen (as I am assuming she is or very close to it) and well under 65 years of age, most people generally assume that I am being rude, an airhead or dingy, etc. It never occurs to them that there may be other reasons why people like me don't immediately respond to their verbal statements.

To the woman in the store: I'm sure when you become disabled, you will fare worse.

Read full review of CVS and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
matlock1981
Tulare, US
Nov 16, 2011 11:57 pm EST
Verified customer This comment was posted by a verified customer. Learn more

You should of followed her and yelled at her "what the hell is your problem!" If she is rude to you to begin with...in my opinion you have no choice but to be rude right back! Fight fire with fire!

CVS Customer Reviews Overview

CVS is a popular online pharmacy that offers a wide range of products and services to its customers. The website has received numerous positive reviews from customers who have used its services. One of the most notable positive points of CVS is its user-friendly website, which makes it easy for customers to navigate and find what they are looking for. The website also offers a variety of products at competitive prices, which has been praised by many customers.

Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.

CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.

Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.

CVS In-depth Review

Product Range and Availability:

CVS offers a wide variety of products, ranging from everyday essentials to specialty items. Whether you need household supplies, personal care products, or over-the-counter medications, CVS has you covered. They also carry a diverse range of brands and options, ensuring that customers can find their preferred products.

Store Layout and Organization:

Navigating a CVS store is a breeze, thanks to its well-organized layout. The shelves are clean and neatly arranged, making it easy to find what you're looking for. Clear signage and labeling further enhance the shopping experience, ensuring that customers can quickly locate the products they need.

Customer Service:

CVS prides itself on its friendly and helpful staff. The employees are always ready to assist customers with any inquiries or concerns they may have. Response times are prompt, ensuring that customers receive the assistance they need in a timely manner. The staff is also knowledgeable about the products they offer, providing valuable insights and recommendations.

Pricing and Discounts:

CVS offers competitive pricing compared to other retailers, making it a cost-effective choice for customers. Additionally, they frequently provide discounts and promotions on various products, allowing customers to save even more. CVS also offers loyalty programs and rewards for customers, further enhancing the value for money.

Online Shopping Experience:

CVS's website is user-friendly, making online shopping a breeze. Customers can easily navigate through the website, browse products, and place orders with ease. The availability of online ordering and delivery options adds convenience to the shopping experience. CVS ensures the accuracy and efficiency of order fulfillment, ensuring that customers receive their products in a timely manner.

Pharmacy Services:

CVS's pharmacy services are top-notch. They offer a wide range of prescription medications, ensuring that customers can conveniently fill their prescriptions. The pharmacy staff works efficiently to fill prescriptions accurately and promptly. The pharmacists are knowledgeable and professional, providing valuable guidance and information to customers.

Health and Wellness Services:

CVS goes beyond just offering products by providing a range of health and wellness services. They offer a diverse selection of health and wellness products, catering to various needs. Customers can also seek consultations or advice from healthcare professionals, ensuring that they receive personalized guidance. In-store clinics or services further enhance the accessibility of healthcare services.

Return and Refund Policy:

CVS has a clear and fair return policy, making it easy for customers to return products if needed. The process is hassle-free, ensuring a seamless experience for customers. Refunds or exchanges are processed in a timely manner, ensuring customer satisfaction.

Community Involvement:

CVS actively engages in local community initiatives and charities. They support healthcare-related causes, contributing to public health and wellness. Their involvement in the community showcases their commitment to making a positive impact beyond their business operations.

Overall Customer Satisfaction:

Based on customer feedback and experiences, CVS receives high ratings for its overall customer satisfaction. It stands out among similar businesses in the industry due to its extensive product range, competitive pricing, excellent customer service, and convenient services. While there is always room for improvement, CVS's strengths far outweigh any areas that may need enhancement.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

CVS contacts

Phone numbers

+1 (800) 746-7287 +1 (888) 607-4287 More phone numbers

Website

cvs.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with CVS?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with CVS Customer Service. Initial CVS complaints should be directed to their team directly. You can find contact details for CVS above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about CVS. Discuss the issues you have had with CVS and work with their customer service team to find a resolution.