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1.4 3352 Reviews

CVS Complaints Summary

283 Resolved
3043 Unresolved
Our verdict: If considering services from CVS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CVS reviews & complaints 3352

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12:08 pm EDT

CVS manager told one of the workers to keep an eye on me

My daughter & I spend a fortune at cvs I also get all my there, I don't know if thy changed hands in this store cvs, at 68-02 myrtle ave glendale ny. My problem started when I went there 1 time without my receipt about a mascara I had purchased by mistake I didn't have my reading glasses & it was water prove, I don't use water prove, that day the new manager was so rude to me, I also heard her tell one of the workers to keep an eye on me,,, I was soo humiliated! I did confront her when I went to pay for my other purchases, & she kept saying with a bad attitude no problem, since i've been going there every body use to be so pleasant & wonderful,,, but now every time I go there I feel like every one is watching me & thy mack me feel like a thief! Well sheme on them not to know the difference between a thief & a good citizen!& a great costumer that thy will lose, I wont go back to a place that I cant shope comfortably! Shame shame!

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Frankie6300
, US
Jun 19, 2011 9:01 pm EDT

Good Lord, woman, get a dictionary.

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1:10 pm EDT
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CVS priscription shortages

This store is known for not giving customers the full amount of medication prescribed by their doctor. I was given only ten (10) of the fifteen (15) pills required by my prescription. Each time my sister and I take a prescription to this drug store we have to count them before leaving the store to ensure all of the medication was provided. I don't know if this is a CVS practice or if it is just this one store but I'm going to change my pharmacy.

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donttakenoforananswer
Needham, US
Jul 14, 2010 4:01 pm EDT
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Pill shortage happened to a customer in front of me (recieved 25 instead of 30). I picked up my 2 prescriptions and went home. Opened both and one of them appeared short. Lo and behold, one of the prescriptions contained 25 instead of 30 pills. I immediately went back to the CVS store and went to the pharmacist and said they appear to have a problem. They should have whomever fills the prescription initial the label (as required for narcotic prescriptions). Twice I asked the pharmacist if she would give me a corporate number. Her response was that she would address the problem and it would be taken care of. Two instances within 5 minutes - one I might understand, but two- I'd bet the same thing has happened more than anyone knows. What REALLY ticked me off was the fact she would handle"internally". I've witnessed other instances at this location where the wrong meds have been dispensed. I refused to let this get swept under the rug and will escalate to corporate, media, etc until I am provided answers as to 1. how this happened and 2. what is being done to prevent this from happening.

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Blaze018
New Britain, US
May 25, 2010 8:55 am EDT

Often times insurance companies will limit the amount of a prescription to be filled at a time. I would check with either the pharmacy or the insurance company and make sure this is not the case. There is no other way that we would change the quantity other than being asked to by the patient or doctor.

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2:53 pm EDT
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CVS mixed prescription

I had a prescription filled out and to my shock it was a mixture of two different types of medications.
1) what My script was called for was 10MG IC Loratadine.

2)What I received was Loratadine & Lorazapan.

When I went to the Pharmacy and showed them they were the ones who told me it was Lorazapan. They also did apologies and refilled the script for me but I had already taken some over the weekend (Vacation) and got very sick from it. This was very careless and dangerous I was told. I am very upset on this matter and feel that more precautions should be taken when filling out these prescriptions.

Bill Brisk
P.O. Bx 4291
Fall River, Ma. 02723
Tel: [protected] No Telemarketers please.

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rowsdowah
Stupidtown, US
May 30, 2010 11:39 am EDT

I agree, the pharmacist obviously didn't do his/her job in properly checking the medication! IF they did, they would have caught that and the technician or whoever was responsible for mixing them could have been counseled and been made aware of their error

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9:59 am EDT
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CVS employee misconduct

I was in the store on 5-1-10 at 7:15pm(approx). I had purchased 3 food items, 9 pack paper towels and 2 hair dyes. When It was my turn to cash out, I asked the cashier if I should separate the food stamp things from the cash because I also had a CVS dollar off on my entire transaction. He assured me that I could ring it all together and the computer would direct the money and foodstamps to where they should be taken off. He rang the items, He told me to do EBT first, did it, then I handed him the CVS dollar coupon, he scanned and said "Mam you are going to have to use this another day because I did it wrong." I said wait a minute why cant we just void it and start all over because the coupon expires today. All of a sudden he says"you know what Im not taking this ### today, he'll take you over there". Meaning that the cashier beside him would ring me up because he was irritated. I said wait you have already began taking the money You charged the EBT card for the food stamp purchase. If I go to him(other cashier) I will have been charged twice. How can we find out whether or not its been cancelled. He looked at me and said "I dont know what to tell you that's not my job" I then asked for manager he told me he wasnt there. I said you have to help me if I leave here and I am charged twice that's not fair. He said You mean to tell me you're fighting for foodstamps and a dollar coupon? Here Ill give you a ###ing dollar and ### the stamps there free food anyway." I then told him why was he talking to me like that and that I didnt deserve it. Also i asked why he was risking his job to be so rude? He told me at least he had a job because of his job I was able to get foodstamps. There is a ton more rude dialogue. I think you get the idea. First of all. I go into CVS on Centre street at least 3 times a week. Never had a problem. Second of all I am a licensed medical assistant, as well as Phlebotomist and EKG technician. I dont think I need to explain that or explain why I have foodstamps. They happen to be for my patient and I have her permission to act on her behalf. I have never been so badly treated. Then when I went to the other cashier it was clear he was his friend. He told me I made it worse by talking to the young man. I asked if he could give me a customer complaint number he told me it was on my receipt. When I got outside, It wasnt on there. Just the store number. I called on Sunday 5-2-10 and spoke to a shift leader that was going to have manager call me. TO this date 5-8-10 NOONE has even called me to apologize or try to offer me a coupon or gift certificate or nothing. I dont think this young man should be able to work there. I was torn apart at CVS because of a cashier's lack of interest in customer service.

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rowsdowah
Stupidtown, US
May 28, 2010 9:20 pm EDT

you had me at foodstamps, sorry

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1:02 pm EDT
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CVS misleading pricing on shelves

Special offer - label on the shelf was out of date - leading one to think the item was on sale - but was effectively not on sale

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Steven Grier
Charlotte, US
May 22, 2013 1:50 pm EDT

Dear CVS,
I’m writing you today based on an incident that happened at a local CVS pharmacy here in Charlotte N.C. less than one month ago. It unfortunately involves a phone that I purchased that was miss labeled on the self of the store unknown to me at the time of purchase. The label read Trac phone, but the receipt after closer inspection, when I noticed that I could not activate it properly, read Net 10. I immediately returned it to the store on Prosperity Church Road and I was told by the manager that they couldn’t return the product even though store policy dictates that it is possible. After our brief conversation, I noticed that she was grossly under informed when it came to their own store policy. My language was slow precise and to the point, but yet somehow, she was combative with her answers. I was applauded and felt somewhat insulted by my treatment in front of all the other customers. I was then told that the issue was too complex based on a bar code visible by both of us that came from the store itself. Is CVS not like McDonalds? Does each location follow a different set of rules and policies? To test this theory, I followed the manager’s misguided advice and proceeded to the store where the phone was purchased even though it shouldn’t matter. Surprisingly, I was greeted with the same resistance as before, but this time it was by a store associate by the name of Everett at the Village Parkway store here in Charlotte N.C. Our conversation became over complicated when he began to point out outdated store policy visible by the naked eye posted for the entire world to see. The policy expired in 2011 and this of course is 2013! It plainly read that only phone cards could not be returned, and that’s exactly when I pointed out that this is an actual phone that was mislabeled from the start. He also stated that they couldn’t grant a refund based on the words if I remember them correctly “Because I said so!”. Frustrated by the fact that I missed a job assignment based on my phone not working at the time, I had no choice but to take pictures of the store policy posted above the faulty products. I also took a picture of the miss labeled sign where I bought it. Even thing that I pointed out was 100 percent correct, but my ability to read must be hindered by my skin color inside CVS stores. Everett, the store associate, read it word for word with me, but for some reason, the words registered different in his mind. I lost a $30, 000.00 time sensitive job offer based on the simple fact that they would not even return the Trac phone in question. . Your management is blatantly combative. My treatment, my disgust, and my loss of opportunity, all point to the same fact unprofessionalism. Unfortunately, I feel alone in my ability to read and wonder if the English language has changed overnight, based on my treatment. I have the whole incident voice reordered simply because I anticipated their response due to a growing sentiment in this area and past treatment by your store associates. I do not know what’s going on in Charlotte N.C. but this seems to be the norm lately. . I also have pictures of the mislabeled product stand and hope you can help in this situation. Sadly enough, it is too late for a return, but not for justice.

Unfortunately a civil rights lawsuit is the only logical solution to this apparent problem. Your management is blatantly combative and racist. My treatment, my disgust, and my loss of opportunity, all point to the same fact, Racism. The word racism should be a juvenile term based on the bitterness of the seventies, but somehow it’s not. I was verbally hosed and need some kind of answer to this dilemma. Unfortunately I feel alone in my ability to read and wonder if the English language has changed overnight, based on my treatment. I have the whole incident voice reordered simply because I anticipated their response due to a growing sentiment in this area and past treatment by your store associates. I don’t know what’s going on in Charlotte N.C. but this seems to be the norm lately. I also have pictures of the mislabeled product stand and hope you can help in this situation. Sadly enough, it’s too late for a return, but not for justice. Please help!

Armand Edwards
13727 William Stowe Dr.
Charlotte, N.C. 28262
[protected]

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7:51 am EDT

CVS treats employees like dirt

I am not sure how well CVS is qualified to handle all of the manage drug benefit programs, for employees of the City of Chicago, the county, the Chicago Board of Education, the City Colleges of Chicago, the transit agency and the agency’s retirees. Their have been so many CVS employees that have been injured in the city of Chicago and they have a horrendous time trying to get their working compensations claims approved. They are expected to work insane hours and yet only get paid 45 hours, while not taking any breaks or lunch's. I know multiple store managers who have been injured and are currently out of work with severe injuries and all the required medical documentation, yet they get the run around from everyone in the company regarding their pay and benefits. If they are not able to take care of their own employees who bust their but for the company, how can we expect them to take care of the all of these employees for thecity of Chicago ? These store managers are in fear of losing their jobs when they return to work, yet while they were working, upper management didn't seem to care that these managers were working 60-70 hours a week while only getting paid 45 hours, Their are some very serious safety issues at a lot of locations that directly lead to employee injuries, and when reported employees are pressured to return to work while still injured for fear of losing their employment.

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ForSuchATimeAsThis
, US
Apr 27, 2011 12:59 am EDT

you've got that right, nadia13. I filed a discrimination charge against CVS back in June 2010... after trying to seek protection from the PIC, later the District Pharmacy Supervisor and finally HR.. but got no where. Time was running out for me to file for protection of retaliation, so I went the EEOC route and CVS has sent harrassed me in every way possible.. even sending some one from corporate on 2 different occassions to talk with me, to barter. I proceeded that it was not a matter of settlement, but principle.. and I wanted the retaliation to stop. It later led to this same corporate guy whose name I can't mention... asking me to sign a form that he subjected was just a form stating that matters discussed in the room that day would be kept confidential.. and that it was a standard form. I'd previously obtained legal counsel and was told to beware of GAG orders in disguise and DO NOT sign them. They would forfeit my rights from future protection. So I refused, he got on his plane and left. The EEOC is now in the process of an investigation on my behalf. I hope they see things as they are and not as they appear.. otherwise, when the case is closed... I will no longer be protected from retaliation. So I've just purchased a domain and will be promoting CVS Employees abroad to anonymously share their stories. So please be looking for the site to come up LIVE in the next few weeks. It's cvsworkersspeakout.com

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nadia13
La Habra, US
Mar 21, 2011 7:00 am EDT

hey, you are not the only one they treat like that there is whole bunch of people like that at the west coast dc in fear of loosing theyre job, almost like slaves, getting fair pay but, working like animals and dont ever think about complainting or you be a target of retaliation from your boss.labor det should do something about it, someone please heeeelp!

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ForSuchATimeAsThis
, US
Jan 20, 2011 7:41 pm EST

I'm just another CVS Tech in Southeast-
Just wanted to say how outstanding of you it is to go beyond what is asked of you by the company to look after those who can't look after themselves! I know CVS underpays you cause it's about the lowest paying drug store chain in North America and yet it is the largest! But still you are going beyond your job description to help others.
The company may not know what you're worth, but that's ok..as long as you do! With the same measure you give it will be given back to you!

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5:31 am EDT

CVS worst pharmacy ever

CVS is the worst pharmacy ever. I had been going there for about three years and found out that they had been riping me off the entire time. When I first walk in there the pharmacist out right ignores me then finally looks up and says I am busy. When she finally got around to waiting on me. I asked her if she had used my discount card that I got from the drug maker, she threw it back at me and said we have it on file. The cashier cancelled the sale and re-rung and it was $30.00 less. After some research we found that they had only used it 4 times in a period of a year. I finally got a refund from them for $240.00 but they refuse to refund the over charges for other meds I have taken. I guess they think that we are just going to forget about it but the over charges for the other meds are over $500.00. I have already transfered my prescription and wrote them a letter saying I will not be going back to that store while that rude pharmacist is still working there. They should know that it is cheaper to keep your old customers than to try to generate new ones.

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rowsdowah
Stupidtown, US
May 28, 2010 9:22 pm EDT

actually, it's cheaper to get new ones.. it's all about script volume

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2:18 pm EDT
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CVS - customer service, wrong medicine

Be aware of cvs store #6238. It has been atleast two they have gave me the wrong medicine. The first time the name matched my father inlaw but when I took a second look at home the address was different. I was given someone else medicine. I took it back the reps didnt think it wsas no big deal no apology given. Wow? My husband the second time picked up my...

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6:27 pm EDT
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CVS people are rude, hang up, do not notify when a particular product will be in

Your pharmacy people are rude, hang up, do not notify when a particular product will be in and tell you to call your doctor for something else, for something you have been taking for 60 years. There is NO notification that they do not have the product, although it is to be filled automatically a week before due. They hang up on customers and tell them to go elsewhere - which I will do as soon as I used up all my CVS$$$ for everyday items. I WILL go "somewhere else" as suggest by two pharmacists...you don't want my business. You don't give me co-pay credit and you short the number of pills. Shirley R. Rose [protected] [protected]@aol.com...and don't tell ME to contact someone...they should have contacted ME atthe last 4 complaints. If I were not 83 and handicapped, I would have found a REAL pharmacy when you took over Longs.

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mommytorres
Largo, US
Apr 19, 2010 10:44 pm EDT
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If you think they are shorting your pills, ask for a tech to count them in front of you before you leave. It is a reasonable request as I did this for the patients at my pharmacy whenever I was asked. However...if you walk away and out of their site for even a second...they will not do a count, and if they did, they would not credit you for any missing pills. This is because of crooks going around the corner and spilling some pills into their hands to then go back and get some more after blaming the staff for shorting them.

Also, I won't tell you to contact someone as you stated (please note that I do NOT work for this CVS location, nor have I worked at all since 2002 due to my own disability so do NOT complain to me!). That being said, I want you to realize that you have only put your complaint on a 'complaint website' not the CVS website so if you are expecting a response from the company regarding your complaint...you aren't going to get one!

It does sound like there seems to be a problem at your store, but honey, if you don't keep calling...the problem will never...ever go away! I wish you luck in your search for another pharmacy. I hear Walgreen's is pretty good. :)

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9:55 am EDT
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CVS dirty store

I have never been to a CVS Store that was this dirty. This store is usually clean, but it has gone to crap! There is stuff all over the floors, the carpet is dirty, stuff scattered everywhere, and the bathroom is dirty. On top of all this the help there is no longer friendly or willing to help. I love CVS more than Wal Mart and I am so disappointed!

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Have_a_little_respect
?, US
Aug 19, 2010 11:29 am EDT

Have you taken a look at how CVS treats their employees? They dont have enought help. They expect two people to run a store per shift. that is 4 people per day... I suggest that you see through their eyes before you put something stupid like this on a site! Avoyelles parish people/customers are just LAZY! They MUST ALL have their homes looking like [censor]! have you seen what they do? They grab an item off the shelf and put it somewhere else. Do yourself a favor, stop acting like you are better than everyone else. CVS does not have a JANITOR like WAL*MART! The Managers at CVS do the following:
Manage, Stock, Cashier, Unload truck, Clean Parking lot, take out the trash, 100 different things each day, take phone calls from customers whom are spoiled rotten and impatient, hang price changes, no time for lunch, try to fill holes, clean the bathroom, planograms, straighten shelves, have customers come and ask for an item because they cant READ the AISLE signs, get carts, etc... This is all done per shift and by one person. Now... you still feel like its due to the EMPLOYEES ONLY!?!?

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rowsdowah
Stupidtown, US
May 28, 2010 9:25 pm EDT

I wouldn't entirely blame the employees, they probably have a$$hole lazy customers who don't know how to wipe their own butts or show respect for other people

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12:46 pm EDT
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CVS service

My RX provider Caremark requires us to use CVS to fill prescriptions. My doctors office is located just a couple of miles from this store. Two times I have gone to the doctors office and needed by prescription filled asap to begin getting better. I go to the drop off counter and the senior pharmacy tech never smiles, takes the prescription and then automatically says when do you want to come back to pick it up. When I say I need to wait for it then its an automatic reply "It will be at least 30 mins." The first time I waited it only took 15 mins, but last week when I went I finally figured out after 15 mins by prescription was probably sitting back in the bin finished, but this tech never checked until after 30 mins and then called my name. I should have inquired sooner because my time is valuable. They should train their techs that if someone is waiting to capture their name and check for their orders more timely but more importantly, do not just ask people when they want to pick up the prescription - that feels like a blow off.

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rowsdowah
Stupidtown, US
May 28, 2010 9:27 pm EDT

Are you dying? Because most times when I told to fill it asap it's for Vicodin and Xanax.. maybe once has a RX been an emergency for blood pressure medicine

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Sparda29
Franklin Square, US
Apr 28, 2010 5:44 pm EDT
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Your time is not more valuable. You might not see other customers there, but there are usually like 7-10 people ahead of you in the pharmacy queue when you bring your prescription in, on top of that there are other tasks that have got to be done at the pharmacy other than filling prescriptions.

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12:33 pm EDT
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CVS deceptive employee

Today, on March 30, 2010, Amy, a cashier at the front of the store was rude when I asked her a question concerning my return. She attempted to have me come back to the store later that day based on her statement that no one was available to process my return. I replied is anyone available to take my return, she brought up the assistant store manager to process my return. Another female in the front of the store, with dark hair up on her head, wearing eyeglasses, stood in front of me while I was asking Amy for help and repeatedly interrupted by saying excuse me, excuse me, sir, louder and louder. I will not return to CVS.

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8:04 pm EDT
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CVS prescriptions

Many Complaints: First, they offer automatic monthly refills for regularly used prescriptions - however, you go on the scheduled date and they look for your prescriptions and "can't find them." Not once or twice but every time! Next, I finally cancelled their "automatic refill" (joke). When my prescription expired, they assured me that in 24 hours they would get a refill from my doctor. I gave them 48 hours. Well, they said my doctor never responded to their fax...guess what! They faxed a request to my doctors phone service with no fax attached. Talk about incompetent. I have a lot of patience...I am a teacher and work with children every day but this is beyond patience, it's incompetence. On top of all of this, they are discourteous and rude! UNBELIEVABLE.

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11:59 am EDT
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CVS RETURN

MY DOCTOR CHANGED MY EYE DROP PRESCRIPTION AND I ATTEMPTED TO RETURN, UNOPENED, SEALED. I WAS TOLD VERY RUDELY THAT I CANNOT RETURN. THIS COST ME $25, I DO NOT WORK AND CANNOT AFFORD TO LOSE THIS AMOUNT OF MONEY.
IF NOT COMPENSATED, I WILL CHANGE PHARMACIES. THANK YOU
PHARMACY INFO: RX [protected]

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ConnorsMommy
, US
Apr 08, 2010 12:11 pm EDT

actually, it's not legal for pharmacies to take your medication back and re-sell it. (it's the law.)
The pharmacy *COULD* have refunded your copay of $25 (but still charged your insurance) since this eyedrop is pretty expensive, but that would be under the manager's discretion. If you're just an occasional patient, it's not likely that the manager will refund you the copay. They would still have to throw away the eyedrops since they can't re-sell them.

I would contact your doctor-- they're the ones who effed up.

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7:23 am EDT
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CVS employees beware

My son had been an employee at CVS in Cherry Hill, NJ since Sept '09. He was fired almost three weeks ago because he was accused of stealing. The Loss Prevention Manager in the Philadelphia region came into the store to "convince" my 16 year old son that he's been stealing approx. $20 worth of stuff and that they have been investigating him for awhile now.

She made him sign a confession sheet. He couldn't deny these accusations because she said they have evidence that proves he did it. They made me come in and sign this too...I suppose because he's a minor. I did, fully believingmy son was guilty at the time considering the "evidence" they said they have. When I asked to see it however, she said she wasn't allowed to show me.

After talking to my son and giving him every opportunity to "come clean" on this, he still asserts his innocence.

After talking to numerous people at all different levels of the company from Loss Prevention to Human Resources, I finally got the LP Director to admit there is in fact no "evidence". They also couldn't come up with an accounting of what made up the $20 they said he stole. Another strange thing...the day this firing took place, the regular store manager left early and there was only a mgr trainee there which I believe is against their policy.My son got along well with the store mgr which might explain why he wasn't in the building when this took place. I've been trying to get real answers for weeks now as to why this happened, and why tomy son, a 16yr old part-time employee. When he's tried to talk to other people who work there about this, they've said they can't talk about or they'll be fired.

I'm pretty sure I'm not ever going to get any answers from them and I'm also not sure if I can take any legal action against them. I know they don't have to have a reason to fire but are they allowed to blatantly lie tomy son and me to get us to sign a document of theirs? My wife and I feel we have no real recourse. Any suggestions?

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Just another fool employee
Daly City, US
Mar 22, 2011 1:14 am EDT

I work for a CVS Pharmacy # 9805 that was once Longs Drugs and I can tell you that it is a sad situation with regards to how the employees are treated as our hours are cut to the bone to cover the 75 million $$$$ fine for the few stores that over sold items that contributed to making legal drugs ~ now after working there for over 2 years, my hours have been cut from 40 hours a week to only 11 hours per week and I am forced to file for food stamps and unemployment ! Check out Target, WalMart and Food Max as their price are much better than the advertised prices at CVS where it is Profits over People. Sad that CVS is the evil empire from the East Coast that has sucked up the Longs customers to profit over the people that shopped there for years ! DO NOT SHOP AT CVS !

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deedle11
Dahlonega, US
Feb 28, 2011 2:34 am EST
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OH, and they also did this to 10 other employee's...Maybe we should all get together and file a class action law suit...

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deedle11
Dahlonega, US
Feb 28, 2011 2:32 am EST
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Call a lawyer that give's free consultations and tell them about this and see if you have a case against them...That's what i'm going to have to do too, as they did the same thing to my son...They had no proof to back this lie up, and my son is not a theif...I am so upset over this, and it's so unfair that they do business like this if all they want to do is fire the child...I'll tell them one thing for sure, it will be a cold day in hell before my son give's them any money...He didn't steal anything...So give the lawyer a call, and Good Luck...Let me know what happens...Thanks...

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Working away
Chattanooga, US
Dec 03, 2010 1:16 am EST

Your lucky, in other states, you only get 190 hours.

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sogeellag
Fresno, US
Aug 06, 2010 1:55 pm EDT

in california cvs is unfair to there employees NO lunch coverage NO break coverage and they still CUT hours from are store. The work load keep getting bigger and the treats of getting fair if not done has made the store a hosstle work enviroment. store manager isn't able to help. We all need our jobs BUT can they really expect us to run a store on 280 hour a week when we open at 7am and close at 10:30pm, register 1 take 105 of the hours by its self and managers take 45hrs a week not much left to do load of 6 to 10 pallets, price changes, amm, mandorty end caps, OUT OF DATES, damages, new planograms, CUSTUMER SERVICE, all the office work and don't forget workload manager, and all those EMAILS, face the entire store, push back stock, boh, push, and opps there was suppost to be a break in there some were DONT GET THEM, and vaccumm the entire store, empty trash, imprest, close register, and KEEP A SMILE ON YOUR FACE help us in california PLEASE

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Juliagenevieve
Aptos, US
Mar 27, 2010 4:39 pm EDT

A recent situation like this happened to me. They "investigated me" and the process in which they fired me was OUTRAGEOUS! My "boss" notified me via text that i needed to come in..didnt call or anything, and when i told her my phone was dead and i would have to reschedule, she said that some paperwork would be sent via certified mail..the gave no reason as to why they fired me. i am trying to get contact info for corporate...i live in california, and i worked in a different department, but there is definitely some legal action we can take. i am metting with an attorney on tuesday. if you would like you can email me
juliagenevieve@gmail.com ...it seems like im not the only one who cvs messes with...in my opinion, they just look for people to pin when they are overstaffed.

talk to you soon..hope i can help!

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cvs employee
, US
Mar 25, 2010 12:36 am EDT

I don't think they can lie to you for the reason of termination. They could have just said they could let him go. And that would have been the end of it. Since they decided to "make up" a story, then maybe there could have been some legal action to take place. If there was theft, why werent the police notified?

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CVS rudest cashier i've ever encountered

Asked for refund on a bottle of shampoo, explaining that I had spoken to someone on the phone who told me it was okay because the shampoo didn't even soap up on my head.

After staring at my hair for quite a few seconds, as if to come to some sort of conclusion about the situation, she agreed to do the credit.

asked if I could have that on a store credit because I shop there all the time

cashier said, "sure"

She then looked at my receipt and told me I couldn't (after telling me I could) because it would have to go on my DISCOVER card

I asked, "really?"

She said, "unless I do it as a 'without a receipt'"

I told her that would be good because I would spend it right now as I have some things to pick up.

She was then searching the receipt to find which of the two items belonged to the item I returned.

In an effort to help her I pointed out which one it was (one of the products on the receipt was called "organic". The other was called "organix", which I pointed out).

The cashier seemed offended and argued for a minute that it could be either one, then figured it out and gave me the proper credit.

I was "okay" at this time and went to search for the items I wanted to get.

When I got back, I asked her in an excited fashion if she could do a price check on the item I was purchasing (because I was happy that it was such a good buy) and she cut me off and curtly said, "THERE'S A PRICE CHECKER OVER THERE". The way she treated me was not professional and made me feel stupid. I was flabbergasted, looked at her and said, "thanks" and then asked her to go ahead and ring them up that it was probably right (I was thinking whatever price would be okay and didn't want to lose my place in line). Then she asked if I had my CVS card, which I didn't think of because my husband was driving today and was browsing in the store. I quickly pushed my items to the side and offered the lady behind me to go ahead.

I had taken about 5 steps away when I heard her tell the next customer, "I hate Sundays...church people are the worst".

I was dumbfounded. As I went toward my husband for the key fob, I debated about leaving altogether but then chose instead to ask the pharmacist if there was a manager in the store. He told me there was an assistant manager. I didn't feel like the issue would be resolved with an assistant so I decided to wait to talk to the store mananger at another time.

At that point I was nervous and didn't really want to go and face her in order to purchase my items. I had made a special trip to do the refund and pick up these items and went forward anyway. I decided to bring the situation to her attention so that she would be aware of the fact that other people had heard what she said.

I said, "thank you for your compliment". At that point she went on and on, practically in a verbal attack on me until I was on the verge of tears. She talked to me so abusively that my husband tried to calmly reason with her. It didn't work with her. She called me mean and nasty, to which I was floored. My husband let her know that all the time he's known me he's never heard anyone call me that. I run a restaurant and am very diplomatic with customers. I have never been called rude or nasty even by the most disgruntled of customers. This woman was practically proud of the statement she made about "church people". She even said, for everyone to hear "I hate Sundays for this very reason". She found absolutely no wrong in what she did but chose instead to throw insults and abusive talk toward my husband and myself, justifying her comments.

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Phllis D
Bradford, US
May 12, 2010 11:37 am EDT
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Hello I am a Store Manager and if one of my employees treated one of my customers that way that employee would find them-self in the unemployment line I would fire them immediately. You don't treat a customer that way. If the store MGR was not there that day what you should have done was to go home
pick up your phone and call CVS Corp headquarters they should have some kind of Customer care line and let them know what happen at your visit to CVS be shore to always get the RUDE Employees name
what city state and address and if possible hold on to your receipt because there are a few sets of numbers on the top or bottom of the receipt identifying the time/transacting/date/and very important the employee that waited on you. You can do this with any retail establishment. Don't ever let anyone treat you that way believe me corp headquarters does want to know when any of there employees treats
there customers in a bad or disrespectful way. Remember the customer means everything to them because they would not survive without the CUSTOMER. GOODLUCK. Phyllis Massachusetts

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CVS dishonest/incompetent pricing

I call this company to obtain a refill for a prescription and to find out how to purchase it most cheaply. I was told to purchase a 3 months supply. I went back to my doctor for this special script. Then I ordered the forms called to check the price and filled in what they told me. A week later they called to tell me that the price was exactly the same as I had been paying- no discount for purchasing by mail in bulk. The price was more that 2 times what they had quoted me on the phone twice. Currently they tell me I can save money by purchasing a 1 month supply by mail. If this is true- and I doubt it- it will be the first time I have ever got the best price by purchasing the least quantity. Through all this hassle I have been without my medication for several months. I deeply regret that my insurance company does not offer alternatives to this incompetent/dishonest money hungry company that puts profits well above the next 10 factors. I will start to look for health insurance that gives me options to CVS.

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CVS cashier

I went to CVS today to purchase a few things using coupons. "Leslie" waited on me and was the ruddest cashier I have ever had at CVS. She refused to honor my 2 coupons for the 2 products I was purchasing . I told her that I would call corpoate office because of her arrogant attitude and she said " go ahead and call corporate and even if they tell me to do something I still won't do it" Many costumers were standing near.

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Nan871
, US
Sep 25, 2010 10:00 pm EDT

YA BECAUSE THE EMPLOYEES SHOULD MEMORIZE EVERY ITEM THAT GOES ON SALE EVERY SINGLE WEEK IN THAT STORE... EVEN THOUGH THERE ARE THOUSANDS OF ITEMS ON SALE IN ANY GIVEN WEEK ... THAT CASHIER WAS STUPID TO NOT HAVE KNOWN WHAT THE SALE ON NAIL POLISH WAS... MAYBE IF YOU WOULD READ YOU WOULD HAVE SEEN THE BOGO THAT WAS ALSO ON THE TAG NOT JUST THE FIFTY PERCENT OFF ... HELLLOOOOOOOO oh and in response to the original post, were your coupons expired? were they SPECIFICALLY FOR WHAT YOU PURCHASED or were you trying to get a bottle of olay cleanser for free by using one of the ten dollar off of Olay Pro X products?

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renel
Carson, US
Jun 21, 2010 11:28 pm EDT

I have similar experience in store #5012..the cashier named Joanna is so unfriendly, rude and impatient who and the like of her should not be a frontliner to customers. She scanned all the items i got and the last item, a nail polish that ringed at regular price.. i told her that i saw it at 50% off, she told me that its not and commanded me twice to go back and get an item with the green dot, i went back to the shelf and could not find a green tag on any nail polish items rather all with a bold yellow tag @ 50%. She doesnt want to come out from her post to check it out (knowing that there are not much customers in this place) until i told her to check it out for me because i could not find any one item with a green dot. She went out mumbling and looks very angry she did not find any item with green dot but got the yellow tag and later told me that its buy one get one 50 % off in a very nasty manner(she should know it in the 1st place). She is so argumentative when i told her im going to return all the items because im very disatisfied with her. Later made a mistake with discrepancy in the amount of my purchase and returned items. i talked to the supervisor, Doric and just told me it will be taken cared of. It was a bad experience spending almost an hour in a not so busy store . I will never go back in that place.

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CVS two (2) perscription mishaps

In December 2009 the pharmacy indicated on a call in order that I was to visit my doctor before filling my blood pressure medication. After confirmation of my visit the pharmacy filled a perscription and because I was ill my husband picked it up, I took this medication for three (3) weeks before the pharmacy called my home and my job to advise me that they gave me someone else's medication. I took the bottle of medicine to them and they advised me that the other medicine was not going to hurt me and gave me a $25 gift card. . . .At the top if this month (February), I had to go through the same procedure and was given the wrong hypertension medicine - which I took for about a month before learning from my physician that it too was the wrong medicine. My doctor advised me that the pharmacy faxed a document that was issued in 2008, I told the doctor that I assumed he was lowering my medication as I had no idea what was going on assuming that the pharmacy had to be 100% CORRECT when dealing with the customer life. I shall question every order in the future and hope that these mistakes have no adverse affect on my health. In advising the pharmacy technicians of this new mistake they told me that it was my responsibility to call in the correct order. . . I told them that this was a mechanical call in order, I did not speak to any one, just gave the number indicated on the bottle. The technicians then told me that the doctors office OK'ed the order. I told them that the order originated from the pharmacy and that they forwarded a 2008 missive to the office. I then asked why they would hold on to 2008 information as it's outdated and should be removed from their files. My hypertension is OFF THE CHARTS now and I have your pharmacy to thank for this. . .I hope someone from your company communicate that they have received this communication and what you propose to do about this. Thank you -

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Sparda29
Franklin Square, US
Apr 28, 2010 5:47 pm EDT
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I work in a pharmacy. I don't know why so many people hold on to their old prescription bottles. When you go in for a refill, throw out the old bottle.

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cvs employee
, US
Mar 25, 2010 12:39 am EDT

Thats a miserable situation.

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CVS put take 1 capsule twice daily on bottle instead of 1 daily

For almost 3 weeks, I took 2 capsules of KAPIDEX 60 mg. daily as directed on the bottle Rx238219. I ran out and called my doctor, Dr. Eric Steinberg, and asked him for some more samples until I could get my prescription filled as when I had tried to get it refilled, CIGNA said that they would only pay for 1 a day. Dr. Steinberg said that I should ONLY be taking 1 a day! I went back to the pharmacy and asked the pharmacist on duty to check my prescription. After looking it up, she consulted a pharmacist, Rekha Harie, and she came up to me saying that she was sorry that she had made a mistake on my prescription and that she would call my doctor which she did. When she spoke with him, I feel as though she had made it sound like I had CHOSEN to take 2 capsules a day, as she said that I could continue taking 2 a day if I felt better, and the Dr. seemed surprised! I am very upset that I overdosed on this drug and worry if any liver or kidney damage has occurred or any long term effects on my health. If any health problems occur because of this, I consider CVS liable.

Elizabeth Waddell

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BeenThereBefore
Los Angles, US
Oct 09, 2011 12:43 pm EDT

I believe that I would contact an attorney as soon as possible rather than wait to see if it may have caused physical damages. After all it could happen to anyone and not just you. Think of an elderly or child this same mistake could happen to possibly leading to death. Speak up now and don't wait, , , , , , , , , , , , , , hire an attorney to investigate.

CVS Customer Reviews Overview

CVS is a popular online pharmacy that offers a wide range of products and services to its customers. The website has received numerous positive reviews from customers who have used its services. One of the most notable positive points of CVS is its user-friendly website, which makes it easy for customers to navigate and find what they are looking for. The website also offers a variety of products at competitive prices, which has been praised by many customers.

Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.

CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.

Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.

CVS In-depth Review

Product Range and Availability:

CVS offers a wide variety of products, ranging from everyday essentials to specialty items. Whether you need household supplies, personal care products, or over-the-counter medications, CVS has you covered. They also carry a diverse range of brands and options, ensuring that customers can find their preferred products.

Store Layout and Organization:

Navigating a CVS store is a breeze, thanks to its well-organized layout. The shelves are clean and neatly arranged, making it easy to find what you're looking for. Clear signage and labeling further enhance the shopping experience, ensuring that customers can quickly locate the products they need.

Customer Service:

CVS prides itself on its friendly and helpful staff. The employees are always ready to assist customers with any inquiries or concerns they may have. Response times are prompt, ensuring that customers receive the assistance they need in a timely manner. The staff is also knowledgeable about the products they offer, providing valuable insights and recommendations.

Pricing and Discounts:

CVS offers competitive pricing compared to other retailers, making it a cost-effective choice for customers. Additionally, they frequently provide discounts and promotions on various products, allowing customers to save even more. CVS also offers loyalty programs and rewards for customers, further enhancing the value for money.

Online Shopping Experience:

CVS's website is user-friendly, making online shopping a breeze. Customers can easily navigate through the website, browse products, and place orders with ease. The availability of online ordering and delivery options adds convenience to the shopping experience. CVS ensures the accuracy and efficiency of order fulfillment, ensuring that customers receive their products in a timely manner.

Pharmacy Services:

CVS's pharmacy services are top-notch. They offer a wide range of prescription medications, ensuring that customers can conveniently fill their prescriptions. The pharmacy staff works efficiently to fill prescriptions accurately and promptly. The pharmacists are knowledgeable and professional, providing valuable guidance and information to customers.

Health and Wellness Services:

CVS goes beyond just offering products by providing a range of health and wellness services. They offer a diverse selection of health and wellness products, catering to various needs. Customers can also seek consultations or advice from healthcare professionals, ensuring that they receive personalized guidance. In-store clinics or services further enhance the accessibility of healthcare services.

Return and Refund Policy:

CVS has a clear and fair return policy, making it easy for customers to return products if needed. The process is hassle-free, ensuring a seamless experience for customers. Refunds or exchanges are processed in a timely manner, ensuring customer satisfaction.

Community Involvement:

CVS actively engages in local community initiatives and charities. They support healthcare-related causes, contributing to public health and wellness. Their involvement in the community showcases their commitment to making a positive impact beyond their business operations.

Overall Customer Satisfaction:

Based on customer feedback and experiences, CVS receives high ratings for its overall customer satisfaction. It stands out among similar businesses in the industry due to its extensive product range, competitive pricing, excellent customer service, and convenient services. While there is always room for improvement, CVS's strengths far outweigh any areas that may need enhancement.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

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