CVS
reviews and complaints

Its their parking lot, of course you can't just leave your car there while you go do other stuff. What happens when the lot is full of non-customers and no new customers can park anymore? In big cities (like this one, chicago) parking is a big deal..there isn't a lot to go around.

Absolutelly agree. I have same bad expirience as yours with them in Broolkyn NY. Hope they will get out of the business sooner or later

that's a very unfortunate event that you had. But, this does not in any way, shape, or form qualify as fraud. The meds not getting shipped to that location has nothing to do with the company. They may have ordered it, they may have been told that it would be their thursday but if it did not arrive then, than it's not CVS' fault. It has to do with the company that shipped the meds out, or even the middle man company that was supposed to deliver it.

Sometimes our supplies do not include things that we have ordered in our shipment and we at the Pharmacy will not know this until we receive and put away the order. While we do everything possible to get the medication, it is out of our hands if the supplies makes a mistake.

Found some rude pharmacy employees at a CVS in Indianapolis, and to no surprise ... the wait area had a book shelf chocked full of anti-gay books and guides. I plan on going out of my way to avoid CVS.

You are not alone. You are a prime example of how horrible CVS employees are to customers. I was a CVS customer for over 10 years until recently my partner & I were victims of a hate crime initiate by the manager of our local CVS. The only reason we filled our prescriptions at CVS was the location was right beside our home. Over the past 10 years we have had repeated, negative comments and attitudes directed at us. Our local KC CVS has had at least 10 pharmacists, only 1 of them have been somewhat kind to us ~ that took over 1 year to gain his kindness. The pharmacists repeatedly mess up our medications and repeatedly neglect to order prescription (on auto fill) that we need monthly. When we call for help the pharmacists & pharmacist assistants are rude and are ALWAYS too busy to help. If they are out of our medications (the ones we order each month, same time), they refuse to call around to find the medication at other pharmacies.

The store manager has made direct hate comments against us, calling us '[censor]' and 'queers'. The same manager has gone out of his way to harass us and attack us. I will file a formal complaint online soon, after we file our law suite against the manager, assistant manager and CVS Caremark Corporation.

Over the past 10 years my partner has filled over $1.4 Million dollars (retail costs) of prescriptions via this CVS pharmacy. I have filled around $800K with my prescriptions. Additionally we spend about $300-$400 per month on miscellaneous items at this CVS store. I promise you that I will not ever spend 1 penny of our money at CVS again. Additionally, I believe others need to know of CVS's negative anti-gay sentiment. I plan to communicate our horror story on every potential Internet site/blog possible. Gay & Lesbian (GBLT) spend a LOT of money on medications... I would love to see all GLBT persons transition their prescriptions to other pharmacies that are kind to GLBT customers & support our iniatives. I plan to do my part to make this happen!

Are customers important? If you work retail and think that your customers don't deserve the best service possible, then you need to quit. You represent CVS, but you should be kind and helpful to customers just because it is the right thing to do. Sam Walton always said "Rule #1 - Our customers are always right, and when in doubt, refer back to rule #1!"

Customers are your business, they generate your revenue. You have lost our prescriptions, our other purchases, and ALL of our business (Revenue). In my opinion, CVS represents the worst customer care associates in business today. It is my hope that any CVS customer who is mistreated or discriminated against will take their business elsewhere.

The best way to impact organizations like CVS Caremark is to QUIT doing business with them. If you are gay/lesbian (GLBT) and still doing business with CVS, I encourage you to take your business elsewhere.

CVS touts Corporate Diversity training, and brags about hiring GLBT employees, but at the end of the day some CVS associates have no problem neglecting and hating customers. We have to stop the hate.

To any CVS associate who finds it hard to help other or finds it amusing to make fun of customers….. some people require more attention than others! Some customers have problems walking, reading, or just finding items in your CVS. It is indeed your job to help each customers to the fullest extent of your capability! Would it hurt you to walk an elderly lady through your store and assist them with their shopping? For you, I assume that would be beneath you. You are the example of horrible world of 'retail' we live in today.

IMO, CVS is the [censor] of the retail pharmacy earth. Why? Well, from what I've seen many CVS associates are underpaid, under trained in customer care, lacking in diversity training, and finally lack the motivation to find their job at CVS to be rewarding.

We all want kindness... just remember, if you seek kindness you must first start by helping others and being kind to others!

I'm sorry to hear of your situation and I'm sorry the previous commenter thinks nothing of your being teased about being diabetic : (
I am a 21 year type 1 Diabetic and was refused my diabetic supplies by a gentleman at a CVS Pharmacy after 1/2 hour of conversation with him where he tried repeatedly to "bait" me to say something offensive, which I finally did. He then told me to leave the store... I called 911 and the police escorted me into the Pharmacy where the "foul" gentleman ( I use the word gentleman loosely here ) ended up selling me the supplies I'd run out of. I called some attorneys and discussed suing but as had happened many, many times before, the attorneys all tried to talk me out of suing based on the assumption that I wouldn't be able to prove a "loss". I'm now taking steps against yet another pharmacy where the Pharmacist told me, "I can't sell you the supplies you need because corporate said I can't"... so, I called the corporate office and the confirmed that they'd never told the Pharmacist he couldn't sell me my supplies, but said they had to back his decision to not sell them to me. I ended up going to another location of the same franchise and after answering several questions, the kind hearted Pharmacist and his assistant politely and courteously sold me my supplies. I wrote them both positive feedback on the store survey and will take steps to right this wrong... yes, ( to the previous commenter ) I will be suing.. so I guess now you'd believe me?!?!

Yeah right if you were really innocent you would be suing them.

Okay... You have to understand that when a person drops of a prescription at the pharmacy, the technicians will do pretty much ANYTHING to avoid problems with the customers. I am a tech at another CVS and this seems to be the problem I deal with every single day. The process includes, taking your prescription, typing it in, filling it for you, and then selling it to you. We bill the insurance and the INSURANCE tells us what the copay is or that a medication is not covered. I hope you dont honestly believe the tech was telling you that your insurance didnt cover your medicine just because they wanted to make your life difficult? We want to fill your crap, and get you out of our faces, that is the plan. The computer screen will say: NCD/PRODUCT/SERVICE IS NOT COVERED. which is your insurance letting us know, Sorry, we're not paying for this. So instead of being a ### to the pharmacy team, call your INSURANCE and ### at them if you think the information is wrong. We don't choose whether or not YOUR INSURANCE covers a medication, they do. CALL THEM and be responsible enough to deal with your own crap. Its not the CVS Employee's job to call and argue with YOUR insurance compnay about the plan YOU are on. If you think it should be covered, go ahead and make yourself useful and call your insurance company. Its seriosuly people like you that make me HATE my job. Its a shame I never get to speak my mind to people like you... My blood pressure would probably be spared. Dumb ###.

If we dont have your prescription and the doctor claims it was called in, it was probably called in elsewhere. You should be asking your doctor where it was phoned into.

When I went into CVS and asked for a water cup the sales clerk said do you want a cup like the two that you have on your chest? I tried to see a manger who wasn't at work and the assistant manager wasn't there either. I plan to hire an attorney

The employees in CVS follow me around from aisle to aisle, one in particular leaves the cash register to follow me around until I check out then he goes back to the cash register; How would they feel if they were treated this way?

CVS corporate doesn't care. Why bother, they have so much going on under their noses that they aren NOT going to "get It" untill all of us stand up together. Loss Prevention for CVS is a joke. The don't know [censor] from shirlock. SOme stores have the employees with what it takes to carry the name, but theres other stores that DONT. Yet no one cares to listen or invest the TIME to investigate CORRECTLY so what do we do but write it off as one HORRIBLE EXPERIENCE WE'D RATHER FORGET?

Why does everyone think that the pharmacies come up with the prices? Unless your are paying with NO insurance, then that price is coming straight from your insurance company. They dont give a reason why they're charging the price, they just send that price back and thats what the store will need to collect for the co-pay. If you want a reason as to why you have to pay so much, then you need to contact Your insurance company. That is Your responsibility. If you don't like it, have your doctor switch it to something that's prefered.

You must be confused, CVS does not put your insurance companies name and phone number on your prescription bottle. LMFAO. You either (a) went to another pharmacy and you think its CVS (b) are seeing things (c) making up the whole thing

These are the same people that wear foil on their heads because they are afraid that someone can scan their brain and know everything they think.

We do NOT set your co-pay. This is the one thing that really gets on my nerves sometimes. A claim is billed to your insurance company, and they send us a co-pay back. There is no way for us to change your co-pay, nor is there a way for us to know if there is a cheaper alternative (i.e. mail0order) without calling the insurance company. Most insurance companies will charge more for retail pharmacies versus mail order. Please be sure to understand this and check with your insurance company prior to accusing employees of scamming you out of money.

If you have insurance, the pharmacy does not set the copay. The pharmacy bills your insurance, and your insurance decides how much of the charge they want to pick up and how much you have to pay. Insurance companies do have lower copays for generic medications and for using mail order pharmacies.

Also @Jack416, all those medicines you listed are brand name and have no generics, your insurance is going to set a higher copay for those unless you switch to generic medicines.

As a matter of routine my local CVC pharmacy in Harrisburg PA adds as much as 20% to any prescription order I place with them. i.e Actos, Avandia, Vytorin, Benicar Moreover CVS does that AFTER I had asked them for the price. Since my prescriptions are very expensive I ask why it is done. Every single time I get one of two answers: either the price is changed or the portion of deductible is applied on this very day. And yet, the stress of dealing with the pharmacy and insurance causes to aggravate the dieabetic conditions from which the medicines are prescribed.

CVS doesn't set your co-pay. Yes it might be cheaper to use mail order with your insurance, but when we bill a claim to your insurance in the pharmacy, we bill directly online. What that means is we send the info to your insurance and they automatically accept or reject the claim. If they accept the claim then they give us your copay. Whenever you see the name of your insurance (i.e. Aetna) that means we billed your insurance. We as pharmacist do not have any way of knowing that it would be cheaper for you to use mail order, unless you specifically ask us to call your insurance to see why the co-pay is so high.

The worst customer service experience.First of all, I dropped off my prescription CVS pharmacy store # 1501 in the morning on 10am.Then after work I went to pick up my Rx.After half an hour waiting drive through tech Jonathan told me that was not ready with rude attitude.I couldn't really believe it almost over 12 hours to fill one Rx.When I talked to the pharmacist, her responds wild and unprofessional.Her name is Bahar Hakami. She has bad temper.She is not fit 21st Century customer service.In short, she has to stay away from that store.

WOW! Some people are just I guess downright rude. That totally sucks for you to have a bad experience at a CVS like that, but the person that you came across was having a bad day and I dont think that it got any better from there.
I hope that you took your experience, and turned it around to hopefully brighten someone's day. That is what I try to do. If I encounter someone in the rude to downright mean category, I try to let them know how I feel and then turn the feelings around and try to compliment someone on something they are wearing or something of that nature.
I do and am a total advocate of boycotting. If I have a bad experience at an establishment, I will indeed contact corporate and I wil never go to that store ever again. I am always boycotting something or some store because of employees actions or poor quality of product.
I wish you the best and I hope that you get those pictures you were trying to get copied.
Take Care,
S. Raynovich

I wish my cvs had a security guard. We could pay them with all the money we save on shrink!

First of all, , , People complain when there is a security guard at cvs/pharmacy..But at the same time they complain when there isn't.No matter what, there always a need to complain about security guards.

It would be insurance fraud if the pharmacy charged 1 pill/day instead of 1/2 pill per day. If anything, have the doctor report the wrong days supply so your mom can get more pills and pay the same copay. Oh wait, that too is insurance fraud. Food for thought...

Thanks for making us "lowlies" feel so good that you are so wealthy beyond compare. It really helps your case.

"AS A VERY WEALTHY AND FASHIONABLE WOMAN I WEAR BIG PURSES."

Who are you trying to convince with this statement?

"I MAKE AT LEAST 5 TIMES MORE THAN SHE WOULD EVER MAKE YEARLY AT THAT JOB."

How do you know how much she makes? How do you even know her last name?

Sounds to me like you personally know this "Ari" and have a vendetta with her. Let it go, move on.
With all your "wealth" take a week off and see a psychologist. There's medication for these types of behaviors.

MER

DO ITTTTTT

I was a Manager for 11 years with CVS and 10 of my years were wonderful. In my last year, I began to get harrassed about everything I did. I was wrote up for things that really did not pertain to the store but more to what the Distict Manager wanted and could not possibly have been done. Over a four year span, CVS cut budget hours by 60 hours and gave a bigger workload than ever. I had received many awards at CVS, best looking store, best profitable store, best inventories year end and year out. But in August of 2009 I was called into the office by my District Manager and let go for the most unreasonable problems that she thought were enough to fire me. Things that I had no control over but because I was the manager I was the one who should be fired. I was loyal to my customers, my employees and CVS. They brought someone in and paid them a much cheaper salary. With the economy the way it is, they saved money by firing me and bring someone in and paying them 10, 000 less a year. Funny, I am still in contact with the store and they just went through a inventory, it had been 7 months since I was let go, the inventory came up 60, 000 short. To save money with me they lost much more with there decision to let me go. What comes around goes around I guess. But my story is just one, there are many other managers who were treated this way. Some were even worse. CVS has no loyalty to there people who work for them. I had a assistant manager transferred into my store who was fixing to retire in a year.The district manager came to me and told me to write him up for everything in the world so that he would be fired and could not retire while working for CVS. I refused, he was transferred to another store where he ended up quitting because of the same harrassments that I had endured. This happened just prior to my last year on the job. Heck, this may be why I was really fired. I could tell you stories like this on and on. I think the Chief CEO, Tom Ryan, is a great person to work for, but he needs to take a look at what is going on in his stores. This is going to keep on and people will realize that CVS is not that great of place to work for and all that is left to work for them is the exact people they didn't want in there stores to begin with, thieves and dishonest people or people who could care less about the job and the people who shop there. I miss my customers, my employes but I am happy I am gone and hopefully I will find something else that I can be loyal to and for them to be loyal to me. God bless!

JLMC needs to shut up because they have no idea what they are talking about.

Unfortunately the longer an employee is there the more trust they gain from their managers, some people abuse this trust and they learn how to steal from the company without getting caught, they then pass this knowledge onto others who steal as well. These people need to be let go immediately, even if they have been there 20+ years. They also need to be replaced immediately and there is not always much time to find a solid good employee to take their place. This may not be the reason that these long term employees that you know are being let go but it is a big problem and many CVS' are paying more attention to them and letting them go at the first sign of trouble. In the end just remember it is for the best.

Actually cvs treats there long term employees way better then they should. And im glad to actually hear of old employees actually getting in trouble for there actions, just because someone is older does not make them better. i have been working for cvs for over a year and i have moved up farther n ther company n that time then at least 4 of my own employees who are at least 20 years oler then i am. They do not get treated the way someone of my age would and it is discriminating and wrong.

need to speak to someone bout my prescrictions not given right dose ...located in dallas tx on 2323 w illinoise ave .75224...i have got pescriction for my children kayla ortiz n pedro ortiz..i picked it up trusting them to give me the right amont!later after 3 days of giving my kids the medicine i relized that it wasnt enough medicine left ..the amont of medice was for five days 2 times a day!and in the three days i gave them there was only alittle left..just by looking at it u cud tell it wasnt enough for the next two days..i conserned about this becuase what if i had to give it to them exactly the right amount n of course it wasnt enough...did they mess up on the amount it was supose too be r how do they mix the medicine n know the right measurement..so i called them and i let them know what happend n they said just give them( my kids).just till its finished .so i told them but it say for five days n its not enough for five days they said it sud had been i was like well its not im so conserned cause it was for the flu .. the medicine was tamiflu..what if something goes wrong to my kids because i didnt give them the right amount.what if the virus wasnt killed cause what was missing!they told me to go back tommorow to talk to the maneger!i dont know what he r she is going to say but hopefuly they give me the amount of medicine that was missing r explain to me what went wrong r if thats wat they give, even if its not enough for five days why does it say five day n its not enough for five days...please give me a call to [protected] Mrs.Ortiz