CVS
reviews and complaints

Recently while waiting for prescription at cvs in naugatuck, ct - an arguement insude the girl doing the register at the prescription fill in line, got really rude and started talking about a co worker negatively, she didn't know that co worker was actually there, the girl said i'm right here, the first girl with dyed jet black hair, said in a loud and arguementable voice if you are not happy you can leave now, the poor young lady just walked away from the pharmacy I assume she did leave, while 3 customers waited for our prescriptions all the girls three of them which was all of them that were left stopped what they were doing and all started gousaping talking bad about the girl that had left.. Waa laa 20 minutes later I had what I was waiting for.
I find that very unprofessional! If someone has a problem with a co worker they should do it away from the customers, 2 if the girl that left wants to presue a lawsuit I will back her up and 3 when the girl left one of the other girls looked at us and rolled her eyes instead of saying i'm sorry about that they all were talking about it,, rude unprofessional, and a customer who now uses walmart

I have already filed a complaint with this company's corporate office regarding this matter; I have never received more disrespectful, rude and bizarre service/treatment as I received frtom this specific store's so-called assistant manager, Walter, on 3, February 2011. Because I have already went into detail with corporate, I will simply say that my own opinion about this individual is that his behavior toward me was inches short of physical assault, and I am pulling 16 monthly prescriptions from this store's pharmacy (a shame, because the pharmacy has always been very helpful and gracious), and will not let this matter drop. Corporate is supposed to get back to me tomorrow regarding this, but, for anyone in the Fremont area, a head's up. One of the strangest things I have ever experienced, and corporate is in fact looking into it.

I frequently shop at the CVS drug store on 85th street and Lexington Avenue on Manhattans Upper East Side. I have a docile friendly Golden Retriever that I frequently bring into the store with me if I am passing by while walking her. The manager Amir Poloes store 3295 has approached me on two occasions and said no dogs allowed. Then he ignores what he says and lets me shop in the store with my dog. Today February 2, 2011 I went into the store with my dog to purchase a few items and once again he said no dogs allowed. It's a regulation set fourth by the Board of Health. I said how come you have allowed me into the store with her before ? He has even rung me up with my dog in hand and did not say a word.
I asked if I could pick up a few items he said okay. I then asked him for the paper that he has from the Board of Health. He left me waiting while he found the paper. Meanwhile I purchased twenty-five dollars worth of items. He brought me the paper I read it. I told him that he is inconsistent with enforcing this rule. Most of the time he allows me to shop in the store with my dog. He then said oh yeah are you calling me a liar? I said yes I am. I told him to stop bullying me and and remain consistent with the rules. Why am I allowed to shop here with my dog on some occasions and not others I proceeded to ask him? He became hostile towards me and tried to start a fight. I asked him for his Id name and store number to make a complaint. As I was leaving the store I ran into a neighbor that has a dog and asked him if they allowed him in with the dog. He said all of the time and they are so nice about it. He said probably because my dog is small. I then explained the situation to my neighbor. He said then they should not let him in with his dog either. The notice says no dogs doesn't state only small dogs and not big ones can come into the store. This situation needs to be straightened out because it appears that the manager for whatever reason was only giving me a hard time and enforcing this rule only with my dog. As I said he has allowed me in there with my dog and has not said a word. He is inappropriate, inconsistent and a bully. He needs to learn customer service skills and should not be allowed to enforce the rule when he feels like it. He has to enforce the rule with everyone that has a dog. Please do something about him as he is a bully and does not appear to know how to deal with the general public. This is a major part of his job as a store manager. I told him that he cannot speak to me that way ever again. I will not shop there anymore unless I get an apology from him for the way he spoke to me and for being inconsistent when enforcing the rule of no dogs in the store. I know many people that shop there that have dogs and I will make them aware of the situation. I asked him to give me a copy of the notice form the Board of Health and he refused.

W hen I go in to pick up a prescription there will be 3 techs standing around & one poor little tech running her butt of f because the others are yelling at her to get the drive thru or get pick up. She is a really sweet little girl and tries very hard to help but it amazes me that the rest of the staff will be stand there doing nothing except gum flapping and laughing and I had to wait for 1 hour to get my prescription filled. I've had enough of this place and am going to start going to Walgreens-- at least they all act like they are being productive. Very poorly run pharmacy!

My wife and I, just had our 3 years anniversary until january 27, 2011 around 3-4 pm. She went to cvs pharmacy at mary esther fl. A cashier by the name amber that works there told my wife a lot of information about me. That I was with another girl one night and that I also was flirting with this girl amber. Now i'm very upset of this cashier. My wife has pack all of her clothes and left me with a letter telling me that she wants a divorce. Now, I would like for this person amber to be terminated for destroying my marriage.

I had a prescription and I went to CVS pharmacy thinking they can't give me wrong or less medicine.I paid and left.The pharmacist had an attitute even when she called for the next person when I was in line.But it never crossed me she would do such a thing.Later on that night when I opened my 2 boxes of medicine which was supposed to be 6 in each box had only 2 on one of the boxes.I couldn't believe my eye and was really mad, b/c I never expected it.I got calm and called them and they told me I can pick it up in the morning.I went in the morning and they said come back tomorow morning b/c we dont have it now.So I went again the next morning.And they said the same thing, and told me to come again tomorow and that they gonna write a note.Still I didn't get mad I said fine.And I saw the lady and said 'thats her'so she turned around and sked her.Her responce was 'can't be and walked away...That's when I really got pissed and decided to write this!I just need those medicines for migraines, but what if I needed them for something more serious.A pharmacist acting and doing like this in a big place where lots of sick and old people buy drugs at?Very sad...Please open and check before you leave!I will get what they owe me tomorow.Just wanted to share n let my frustrations out, thx

For Christmas I bought an AMC dinner & movie giftcard ($50) for a coworker and his wife. When he received it and called to find a theater it turns out there aren't any in our area. The closest one is in another state! I understand the no refund policy but CVS has not be willing to help me at all. I called AMC numbers I found and could not find a live person on the phone. I finally filed an incident with CVS and was told its up the district manager, if he chooses not to help me - I'm out $50.00. I find it rediculous that CVS and AMC filled their pockets at my expense and I'm left hanging as a consumer.

The pharmacist assistant took my daughters medical card to verify information, then as I watched the Pharmacist (Mark) took the 2 prescriptions and the medical card to complete the transaction. Although I waited in the store for the prescription, upon taking the closed (stapled) bag ...I have learned not to assume they have placed your card in the bag. In this case, my daughter did not open the bag until the following morning...finding the medical card missing. After calling the CVS, the staff insisted they never take county issued cards for verification...which is a total lie! The pharmacist sis not accept nor acknowledge the fact of losing our card or maybe even just tossing it. A card just won't disappear. I recognize Mark's actions as being incompetent and careless. The staff was very non-nonchalant with poor customer service. I will never go to another CVS again! Thanks Mark, the Pharmacist that tossed or lost our medical card!

SOMEONE ELSE used MY info. off of MY I.D. when they got caught for shoplifting at the above address and I'M the one being charged. I sent a colored copy of my I.D. after speaking to whom ever it was that answered after calling the number on the letter informing me of this incident. I don't know if it's corporate or what but I was suppossed to give a call back two weeks from the day I sent the colored copy and this was well over 3wks ago. Since then I've clearly misplaced this letter that has the number, got picked up on a warrant for this crap and nobody at any of the local cvs's down to even the one (above) that's accusing me of this can seem to help me. All I want, is to speak to somebody who knows the process after sombodys been caught shoplifting from their store. The letter informed me of the amount of merchandise that was taken and was requesting me to pay in full if not, in payments.

On Jan.14 I called about refilling meds...then i had 4 new perscritions that i turned in about a 30 min.time .I was told to come back in a hour or two and my medicine would be ready ...on ariving back they had my meds with my sons meds all messed up ..I recieved 4 of the ones I called in and 4 new in my name ...but i couldnt get them because they wasnt ready ..I said thats ok but I only had two that were mine and my son had two that was hes...NOTE MY SON IS ONLY 14...well they filled them all in my name, so I finally got that straight I thought on arriving at home CVS calls me and ask would i check my Rx no. on my meds bc i might have someone eles meds ...well by this time I am all upset and didnt understand that a phar. would or do something like this I had one meds that looked diffrent than my meds look...WELL SHE ASKED ME WOULD I BRING THEM BACK ...I was like yes and then she told me never mind they changed the color thats yours...I am scared to even take my own meds.and even more scared to pick up the 4 remaining there bc I dont know if its going to be mine or my sons or someones eleses...I dont usally complain but this could have killed me and my son thats my concern in all this, I will be transforing all my meds to another place bc I am very worried and concerned in this matter...thank you to whom ever this concerns...Mrs.Carol Arnold

I called cvs pharmacy in regards to my 4 year old daughter who was vomiting and not keeping down fluids I wanted to know what else I could give her after trying the doctors suggestions (coca cola and ematrol) she yelled at me and said your calling the pharmacy about this ! you need to take her to the emergency room.Of course that was the next step but I wanted to try all options before dranging her to the ER and sitting for 3 hours waiting to be seen to be told to give her another over the counter medication.Even if this was the only advice she had for me she could have been more nice about it.Ihave delt with her before I thought pharmacist were supposed to be helpful but act like your bothering them.Your better off calling your doctor at 2:00 am.

The pharmacists think they are smarter than my doctors. They insist they know what is better for me than my own doctor. I have waited in line and noticed every customer has a complaint and prescriptions are lost daily. I feel very sorry for the other clerks that have to work with incompetent and controlling pharacists. All I want to know is why are the CVS pharmacists control freaks. I have had the same doctor for over 12 years and a new pharmacist then she knows more or what meds I should and shouldn't take. CVS pharmacy is the worst place to fill your prescriptions! I left them for our small down pharmacy where customers are treated like real patients, not drug addicts.

Ever since CVS bought out Eckerds, the company has been doing so much stuff to their employees. Benefits, pay, anything that you can think off. But the most serious thing, is payroll. CVS does have some good workers. but not enough hours. Try running a fast pase store with only 200 hours per week. But yet, the district managers want everything done with in the week. And there is no way, an they wonder why, CVS is losing so many good Managers and Assitant Managers. An to top it off, if the work is not done, they get written up. WTH! Thats why, when you go see a CVS an it looks liked crap, now you know. So, if you want to work at CVS, be prepared to work only 15- 20 hours

If you're looking for outstanding customer service and friendly smiles, then CVS in Baxley Ga is DEFINITELY NOT the place to go. Mattie is the pharmacy manager and she is sooooo rude and will treat you like dog ### . And beware of all the other female black employees at the pharmacy because they seem to be the same way too. Even to go to the extent to deny your much needed medications, not have them ready on time, lie about you to other employees and much, much more. How can they get away with this you ask? Because they reside in a town of under 5 thousand people in the south and are not part of a franchise. So if you want some good civilized service, then go to Walmart where the pharmacists know how to treat you white.

For the past couple of months I have run out of my prescription for phentermine a few days too soon. This month, I counted the pills when I got home and found they shorted me one pill of the phentermine and the diovan. When I called in to complain, I was left on hold, the phone disconnected, and when I called back, then the pharmacist insisted that he counted the pills twice and had someone else count behind him. Rather than do the right thing and tell me I could pick up my missing pills, I was told to bring the entire prescription back. I don't have time for all that. Count your pills people. If they short everyone one pill guess how much they can save over the long haul. Better yet, since the phentermine is a controlled substance, maybe someone there has a little drug problem. What are your thoughts? I ready to have my prescription transferred to walgreens. Im pissed off!

I visited store # 7991 on 12/25/2010, at approximately 7:54pm.
While I was there, I experience a manager (or supervisor) being very rude to other potential customers. I understand that it was Christmas; however, his manner of speech and his choice of words were completely inappropriate and out of line.
The store was scheduled to close at 8pm due to the holiday and as the time grew closer to 8pm, there was an announcement made over the intercom system via the telephone. The first announcement was, “Attention CVS customers, the store will be closing in 15 minutes, ” and the phone was abruptly slammed down. A few minutes later we heard, “Attention CVS customers, the store will be closing in 10 minutes, ” and again the phone was abruptly slammed down. By the time of the second announcement, I’d began to make my way to the front of the store so I could check out. I witnessed the manager (or supervisor, ) Vee-jay (not sure if the name is spelled correctly, ) walks to the front door and stand by it. As potential customers drove up and exited their vehicles and asked if the store was still opened, his response was, “We’re closing at 8pm, the store is open but I am locking the door at 8pm.” Some people came in and some did not. As more people walked up to the store and asked the same question, his answers became shorter and ruder. He said to someone (and I quote, ) “Can you be done in three minutes? If you can then come in.” Wow… really? As a professional individual, I know that was not the correct thing to say or do, especially to a potential customer. Walgreens was across the street and was open 24 hours, so his conduct could have very easily discouraged others to shop at CVS and go over to Walgreens. As I stated before, I can understand it was Christmas day, however, there was no excuse for his conduct. He even went as far as to run across the store and get his cell phone and walk to the door, hold it up to his face, with his hand on the lock of the door. I don’t shop at CVS very often and it seems that on the rare occasion that I do, I run into individuals who are ruder than the last person I dealt with.
On the other hand, the young lady that checked me out was quite pleasant and wished everyone a Merry Christmas and Happy Holidays as she checked them out, Vee-jay did not. It is very scary to think that someone as young and as rude as him is a part of your management staff as he does not set a good example for his employees to follow and I am sure his behavior was against policy.
It honestly took all I had not to confront him in front of the other guests in the store. Needless to say, I will not be shopping there again.

Purchasing #312 CVS brand batteries for my fathers hearing aid. They only lasted 4 days. Duracell Batteries last 8 to 10 days. We will be sure to go back to Duracell. Who does the testing for CVS Brands?

I recently had the unfortunate experience of trying to renew a prescription at CVS. I pointed out to the girl that took the Dr slip from me that the Dr had written it for one year, 180 pills and 3 renewals at 180. I told her that I only wanted one months supply and asked if that was a problem the way the prescription was written. She said No Problem!

Ha! I went to pick up the prescription today and asked what the renewals showed. It showed 3 refills at 30 each. I told the clerk that it was supposed to read 11 at 30 each, not 3. She goes to the computer and shows me that the computer says I have three refills at 180 each. I said that was not right, since the order I was picking up was only for 30 pills and not 180, therefore the computer should either show 11 at 30 or 1 at 60 and 3 at 180.

She insisted that the computer was right, that I had 3 refills left at 180. Nothing I said could sway her feeble mind, the computer was right as far as she was concerned because she didn't know how to calculate the correct number. Mind boggling stupidity!