CVS
reviews and complaints

After reading all of the other complaints (700+) and seeing that none have been replied to or resolved, i feel like writing this is point less. But I have to speak my peace... The pharmacy staff, on numerous occasions, are RUDE! Why is that? And why do many of the complaints say the same thing? Corporate, you need to do something about this frequent problem! Its unnecessary and should be addressed!

I am purposely listing a town that is near a couple CVS pharmacy stores out of fear of retribution. I am a nurse who does pharmaceutical research. Do I know my drugs. I am treated poorly by the pharmacy staff. They are nasty and unhelpful. They act like the customer is a constant annoyance. They don't listen to he customer especially the pharmacy techs Sk they get things wrong. I am short changed pills and made to believe I have the correct number but am out of meds before I can refill even though I am taking the correct dose. This is dangerous and could result in a malpractice suit.

They are nasty and don't listen to their patients. You are so busy ending smoking you might want to fix your pharmacy staff. I am leaving CVS for another pharmacy.

The CVS my mom USED to use couldn't get normally prescribed drugs in under 1 week. Great track record. I will be talking to my family attorney because this has been an ongoing problem. Your temp/ fi in pharmacists by the way are nastier than your regular pharmacists.

My wife had an operation on both of her feet our doctor gave us a oxycodone percription .after i got her home she started vomiting the next day out doctor said i was the pain percription (oxycodone) and she was calling in to the CVS pharmcy .i drove to the pharmcy ( this was sunday) to get a different pain medcine and peomethizine for her nausea. When i got there the pharmist said the doctor doesnt have the athority to call in narcotoic for her paitent. This was unnessassary pain and suffering for my wife they were very smug and rude at CVS and so proud that they could deny a doctors request

sale starts on sunday i arrived at 730 am as soon as store opened the 3rd person to enter store. in this weeks circular there was licensed flipeez hats disney elsa for the price of $19.00 the store clerk could not find them she called the manager on the phone to inquire about them he told her to tell me they were sold out. instead of him coming out to talk to me personally. also how could they be sold out if the sale just started today and i was the 3rd person in the store.and the only one inquiring about the hats. some thing is wrong with this picture. could it be that when something is on sale that employees and management take the items instead of them being available for sale on the date the sale is suppose to take place.this is not the first time this has happen at this store.

I had tried in October for the entire month to get the Flu shot that was supposed to be available. Always some excuse as to why I could not at that time get the shot. I got the flu on November 8, 2014. I was doing a neighbor a favor by taking her to pick a Rx. It was not ready, then she was handed the wrong RX and finally after 45 minutes she was able to procure her Rx and walk out the door. 45 minutes to pickup 1 Rx. This is unacceptable and this is not the only time the wait is up to 20 minutes or more. Maybe CVS Corporation should hire more competent customer service people. In January I will be transferring all of my Rx's to another Pharmacy. I know I am only one person, but I am not the only customer upset by the slowness, inept service.

This company CVS Card Savings tried to steal from me, but the rep from the bank called me and informed that they stopped the thief. Also I haven’t money on the account, so they couldn’t charge me. I wanted only to warn other people not to use this horrible company and post comments about your things with them. It might be very helpful info. Thanks.

Manager inappropriately told a child not to try a color of a crayon in a space full of colors (like a trying space, or testing space)
Did not apologized and was rude when I pointed out that the colors in that space were misleading (looked like the space was there for that purpose)
The manager named: montie continued talking without listening to my explanation as a customer. raising his voice at me (the customer)
I had over 200 in merchandise ready to pay. of course I left and didn't buy anything.
I can only imagine how he treats the employees if he treats a client with such a disrespect.

CVS Caremark mail order pharmacy is not a pharmacy you want to use if you value your life and want to keep your sanity! I have dealt with them for several years and the service keeps getting worse on a daily bases. A few years ago my doctor changed one of my prescriptions and CVS specialty called me to renew the old prescription and I told them I didn’t need it and why. Five minutes later, they called the person listed as power of attorney and told them I had refused to refill a prescription and wanted their permission to refill it. The nerve of these folks but there is a lot more!
On their website they claim “At CVS Caremark we work hard to make sure your prescription benefits work for you. We want you to stay healthy.” I generally take generics except for one and the generic does not work for me. They claim they are exactly the same but they are not. Generics are allowed a 10% variance in the active ingredient. The doctor in this case wrote the prescription and wrote “dispense name brand only.” Those lying ### called the doctor behind my back after I wrote on the mail-order form that I would not accept generic and told the doctor that my insurance would not pay for name brand. That took me three weeks for me to get that straighten out and it was not because of the insurance company or the doctor.

Now the wonderful care that CVS Caremark goes on. I mailed in a prescription for an important medication that you are not supposed to skip taking. They claim there was a billing issue so they CANCELED the prescription. Yes I said “CANCELLED”. Not a phone call or anything. I went to their website to check on the status to find out this information. So, I called them yesterday 7/30/2014, got the billing issue /mistake straightened out and they said they would process the new prescription and send it out ASAP. After looking at their website today nothing had changed. So I called again and they said they had mailed the prescription back to me so there is no prescription to process. I have not received it and I am out of the medication.

Does these actions look like they want you to stay healthy? I have to go here due to my Blue Cross insurance requires me to go through them. I will be looking to change insurance. Meanwhile I have to take off of work, go back to the doctor and get a new prescription and wait three weeks before I can start taking it again. That is how long it take to get a prescription processed through them. It is no wonder that CVS Caremark is not BBB Accredited.

Shortage of phenobarbital required to stop life threatening seizures. of course this is a controlled substance, so early refills are not allowed. my last pick-up was june 22, 2014 for a 30 day supply. I called in the next refill on july 18, 2014 for pick-up on july 19th. I was told that I could not pick-up the refill until july 22nd (30 days from previous). guess what, I do not have enough pills left to make it to july 22nd. was I shorted? I believe that I was. also, the pharmacy tech was rude about this when I complained about it. needless to say, I have fired cvs forever and moved all of my prescriptions, not just this one, to walgreens. I will also be counting all of my meds before I leave the store from now on. this will never happen to me again. amazing how you cannot trust anyone anymore. if cvs would enforce some random drug tests on these people, they could probably find out who the culprit is.

I had a refill on my pain medicine, when they refilled it I noticed that the bottle was a lot smaller than usual, a couple of days later I decided to count it. There was only 28 pills in it, and the prescription was for 150 so I knew that I hadn't taken 122 pills in a few days. So my husband went there and they said there was no way the 150 pills had been in that bottle because they would not have fit. And finally admitted that they only had given me 50 pills instead of 150. They did give me the other 100 but sounds like someone had made a terrible mistake or someone is shorting people on purpose, I don't know. I would never accuse anyone of any wrong doing but I think everyone should count their pills after they pick them up. I know I will from now on.

cvs had a sell, buy $30 worth of food and get a $10 gas card, here's the thing, it was a shell gas card.the failed to tell me that greensburg doesnt have one, i saw the shell logo right before i left and i said stop, but she said that once she scaned it there was nothing she could do.so i complanied about it and i said that they need a sign for that and that they would put one up, well that don't help me.thats not right, why sale a shell gas card when greensburg doent have one?

Yes I just wanted to make a complaint against the pharmacist James this is not the first time he has given me a hard time to fill a script! He accused me of messing with it in front of other employee and customers! not only have I gone to court and cleared myself of this problem I follow the guide lines of filling my scripts in one place and I still see the same doctor so don't you think if I had been found in the wrong I wouldn't be sitting here writing this ! So if the problem keeps on I will file a complaint in the courts! I'm tired of thinking these people are God ! and there is no reason he should be able to speak to someone as such!

I have been a loyal a customer of cvs since the 1990's . Same location. I filled hundreds
Of costly medications at this location. When needed the help that would be good customer service for a loyal customer. I was refused and yell at . I was release from the hospital on Feburary 28, 2014. When went pick up vital medication that I needed immediately I was told I needed a override from the doctor . The hospital sent it right away. Cvs associates claimed they didn't get it and didn't care. I ask for 2-3 pills until the matter was clear up because it was Friday afternoon and the pills could be subtracted once meds we're fill. Associate said "No"! We do not give free medication." Did not care and gave me a nasty look that said go away. And turned her back on me. I continued to call for med. for three days and final on the 3rd day. My ins. Made a call with me and stated to fill my meds I was in cvs . I have plans to do any business again with this company . Good luck to other patients reach out for help with your company.

I have been dealing with the CVS Caremark Pharmacy for too long now. They have never delivered my Prescriptions timely; they hold prescriptions that you need to keep yourself a live, because you have a slight outstanding balance, Ummmm. I have never not paid them for their lack of Service. CVS CareMark think they are doing themselves a great business by holding prescriptions from being delivered. The problem is they have too many geniuses working there that have no idea about any medical situation. I have never seen a pharmacy that tries to bully you for their lack of performance. This is uncalled for. They act like I have never paid them. So they make your medical condition worse, because they can't step up and do their job. I pay CVS every time for the prescriptions I have had filled. I never had issues like this until I started having to deal with CVS Caremark. I would advise anyone looking to do business with CVS CareMark to look to real professional Pharmacy, and not a drug dealer who stands on the corner to get your prescriptions. Then you have to deal with ###ic customer service reps that can't even get a simple delivery in order. So If I don't get the prescriptions then I can't function to pay them the what I owe them. CVS are like Terrorests.