Complaint Rating:

Company information:
CVS
6360 W. 3rd St
Los Angeles, California
United States

I ordered my prescription medication for pick-up over the phone. They said it would be ready in one hour. I waited longer than the time they told me to pick it up in case they needed a few more minutes. When I got there, the pharmacy had me wait 30 minuts longer! I patiently waited. When I finally went up to the counter to pay for my prescription, I explained to them that I didn't have insurance but I had a coupon from their website that stated I can pay $9.99 for my prescription for 90 days. The pharmicist wasn't familiar with the coupon but tried to help me anyway. As she was helping me, from a different location than where she'd been originally, the line that she was cashiering (the prescription pick up) was growing longer and longer. She briefly asked another pharmacist behind her to help process my transaction while she tended to her growing line. She tried to give her my medication in the midst of asking her to help me, I briefly saw my medication exchange from one person's hand to the other, then disappear.Well, that pharmicist was extremely busy but didn't feel the need to tell me this and proceeded to help another customer instead. All the while I'm standing there for 15 minutes wondering when someone was going to come back to me and help me. Finally another pharmicist who'd just came in on her shift asked me if I'd been helped as she saw me standing there looking confused, I explained to her what I needed and she told me to stand in yet another line, which was the prescription drop off line, as that pharmacist would be able to better assist me there. She mildly scolded the original pharmicist to give me better customer service to actually tell me what to do. When I got to the front of the drop off line, that pharmicist told me to go back to the original pharmicist who'd helped me in the beginning because she couldn't find my prescription. When I got back to the front of the customer pick up line, she'd forgotten that I wanted to use my coupon and at this point, being exhausted from being bounced from place to place, so did I; I had to pay full price and left, confused, exhausted and frustrated. That had to be the worst customer service I'd ever experienced. I will never to back to that CVS again. I am in the process of transferring my prescription to another CVS.