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1.4 3352 Reviews

CVS Complaints Summary

283 Resolved
3043 Unresolved
Our verdict: If considering services from CVS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CVS reviews & complaints 3352

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12:07 pm EST
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CVS lost prescription slip

On Thursday, Feb. 7, I drove through the drive-thru pharmacy service window. After waiting 15 minutes, I was allowed to put my prescription slips into their tube that delivers the prescriptions to the pharmacy tech. I told them to fill the prescription from the slip from my orthopaedist and only one of the prescriptions from another slip that had 3 medications on it. Last night, I picked up my medication. The medication that was on the prescription slip from my orthopaedist was not filled. Today, Feb. 9, I called the CVS Pharmacy to report that the medication was missing. The Pharmacy tech could not find the prescription slip. The best she could do was to contact my orthopaedist on Monday.
Losing a prescription slip is unacceptable. When a customer submits their prescriptions to the pharmacy, she trusts that the pharmacy tech is not going to lose the prescription.
The time and money I spent at my orthopaedist's office is pretty much wasted. I do not have the ability to remain calm and patient, as I am a mental health patient. This is causing me to have even MORE stress than I do normally.

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Why The Long Faces
Why The Long Faces
, US
Mar 06, 2013 6:50 pm EST

Errors happen when humans work. Even you. It is easy to have the doctor fax in a new script. Unless it was a narcotic, which them has to be on tamper proof paper.

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Super Mad at CVS
Miami, US
Feb 22, 2013 3:24 pm EST

I am located in Miami, Fl and the something is happening to me. I cant believe the service that I received after something so sirius has happen. The pharmacy's told me you need to go back to your doctor and get a new one there is nothing I can do. I called corporate and they stated that the supervisor will be calling me back, I stated the same one I have been calling for over a week and have not received a call back? All I want is for CVS to reimburse me for my additional expenses due to there negligence. I am filing a compliant with the state board of pharmacy and in addition the DEA must be aware of this malpractice specially with controlled substances. At the end of the day this is a drug and someone could have it...

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11:58 am EST
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CVS clorox bleach leak damaged leather jacket

I was in CVS store located at 15521 W 7 mile on 1/11/13 one of the items I was purchasing was Clorox bleach when I discovered the bleach was leaking from the bottom. The cashier has also noticed a strong odor I felt the bottom of bleach bottle and it was leaking I immediately gave the bottle to a young man who works in the store and he took the bottle to the back room. After returning home I noticed my London Fog leather jacket left sleeve had been damaged and discolored by the bleach. I called CVS store manager gave him my name and telephone number he has not called me back. Please help. Thanks

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SKOR
SKOR
Toronto, CA
Jan 15, 2013 12:05 pm EST
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Accident/damage reports almost always need to be completed in-store at the time of the incident.
Good luck.

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8:01 pm EST
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CVS pharmacy

Why does CVS Pharmacy never go into the computer and look to see if there are refills or scripts on file for patients. They always send a request to Doctor and the Docs always tell them " look you knuckleheads they have refills!" Is their computer system that bad that they can't see refills! I will never go back to CVS because they like to waste the time of the consumer and the Docs!

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Update by Dmpiet
Jan 11, 2013 2:15 pm EST

Just got the scoop who you really are Ms. Tasha. Interesting...my last response to you. Love you! Mean it!

Update by Dmpiet
Jan 10, 2013 1:45 pm EST

Ouch ! That hurt Tasha. I was going to ignore that mean girl comment however just to let you know I am a Health care Professional who deals daily with CVS. I take no meds myself and I know your come back will be maybe you should. Also looking at your many comments to other people complaining you sound very angry and perhaps lonely. It would be nice if we could vent without your angry comments.

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tight46901
Kokomo, US
Jan 12, 2010 6:31 pm EST

i went into cvs to pick up script.a girl came up(pharmacy tech)and said im not stupid.i was floored and said no one called you stupid.she says well, i want you to know im not stupid and we are having problems with our printer today.oh my, i think she was acting very stupid.what kind of people do they hire?drug addicts, drunks?she defiantly has a problem working with the public.

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james gold
Stanhope, US
Feb 14, 2010 6:34 pm EST

I am currently perscribed a perscription that requires a daily timed dosage. Due to the incompitance of CVS pharmacy in Buddlake, NJ today I was unable to fill my script. Apparently this pharmacy has a limit as to the number of times I am allowed to refill a very expensive script. Therefore i was forced to go to another CVS pharmacy where I was told that there was NO reason I should have not gotten my perscription. This is total and utter discrimination to a patient being perscribed a narcotic med.I was told that Buddlake pharmacy deleted my perscription completely with 12 pills still left to be filled. I am very responsible and I take ONLY my perscribed dose, I pay out of pocket so I can only fill on payday...I should not be descriminated against because of this. I am embarassed and very angry that I had to deal with this major issue today and the way that this pharmacy treated me. No one should have to go through this mess just to be given what is rightfully theirs. I will never return to this pharmacy again and I plan to take further action on a later date.

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abraham09
, US
Mar 03, 2010 2:11 pm EST

my dr's office faxed a RX at 800 pm on fridy night when i showed up and 900 i had to wait for half an hour in line just so i could be told they did not have it, when i asked them to check the fax was told there was no fax and then they realized the fax machine was not even on. when they turned it on my RX printed out and after there negligence they told me i had to wait for an additional 30 mins, , and hour went by before they called my name leaving the pharmacy nearly an hour and a half later. this is not the 1st time i have experienced this, but because its a 24 hour pharmacy i keep using them, when i need an RX filled at odd hours.

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seeya
Clearfield, US
Apr 18, 2010 4:32 pm EDT

Our CVS Pharmacy appears to be overwhelmed with business. Prescriptions are not filled according to automatic refill. You must wait. Wait times vary at this particular location. I have waited anywhere from 10 minutes to one hour, only to be told that my script still wasn't ready. One of the pharmacists is rude to customers and blames corporate for any difficulty the customer might be experiencing. I am taking my business to Clearfield Pharmacy, where the service is excellent.

The overall appearance of the Clearfield Pharmacy is that a tornado just blew through. Some pharmacy clerks are so slow at peak times it is ridiculous. Customer service is number one on my list when choosing where to buy, and sad to say, I must say goodbye to CVS.

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Santa Rosa, CA
Santa Rosa, US
Nov 07, 2010 1:15 am EDT

Went to CVS to pick up a prescription for my elderly mother that had been called in several days before. Was told that there were no refills remaining, the doctor would have to okay a refill, they needed 72 hours. However, the bottle CLEARLY says that there is one refill remaining and when I checked the records online the record shows one refill remaining.

When I explained that the bottle showed one refill remaining I was told that I must have an old bottle and once again was told that the doctor had been contacted and that their computer showed no refills remaining. The Pharmacy Clerk kept calling me "sweetie" which I found to be rude and condescending. When I tried to explain the simple math to the clerk, she told me she had patient to help.

They refused to check the information on the label or explain why there was a discrepancy. It makes one wonder if they are scamming customers.

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JoeU
, US
Mar 04, 2011 6:31 pm EST

Idiots, Left on hold for twenty minutes. Called back, they asnswered and said hold on, waited 5 more minutes. I asked them to transfer a perscription from another pharmacy to them. he said i cant find your insurance information. I told him, I had been there 4 times and last time was two months ago. he found my name and what had been filled but could not find my insurance he asked me to hold on again. waited 10 more minutes and finally i hung up. what a garbage pharmacy.

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caboose
Chipley, US
Mar 04, 2011 7:41 pm EST

On Fri. March 4, 2011, my mother, Mrs. BP went to have a prescription filled for a certain diabetic med and the staff in this store was very rude. My mom was treated rudely and I didn't like it. The staff involved was Pharmacy Techs Latosha Rhodes, Sharonda Pittman, and Joshua Herndon. What kind of people is CVS employing? Needless to say, my mom is not getting anything refilled there anymore, what a disappointment. I think that when you are dealing with the public, you should know how to conduct yourself approriately. I never used CVS and now I know why. CVS IS HORRIBLE!

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cjmartin
Westerville, US
Oct 28, 2011 11:54 pm EDT

Stephanie Wagner - has to be the most rude pharmacist i have ever had to deal with. I attempted to drop off a prescription when she told me "something was missing" i asked her what was missing and she acted like i wrote the script myself and would attempt to fix it. but in order for me to call the Doctor and tell them the was an issue, one would think i would have the proper info to tell them what the problem was, but thanks to STEPHANIE WAGNER i have no clue what to tell the Doctor... luckily the Pharmacist at KROGER did not see any issue with the prescription and filled it for me.

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thistown
, US
Mar 09, 2012 10:16 pm EST
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I was personally made to wait in a line that stretched to the front of the store, after being told my prescription was ready. Within seconds of making it to the front of the line, I was sent back to the end again, as they needed to do "more processing". I waited in the 20-deep line a second time, only to be told *the same thing* upon reaching the front, and was sent to the end of the line *a third time*. I tried to explain what was happening in a nice way, only to be met with blank stares and no help by the staff. At this point I left the store and shall never return. I've been going to this CVS for years; they'll never see my business again!

SKOR
SKOR
Toronto, CA
Jan 11, 2013 7:04 pm EST
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Dmpiet, if you are a Health Care Professional you already know pharmacies are allowed to call a doctor's office to confirm a refill if they suspect any irregularities. It isn't being lazy - a pharmacist may suspect fraud, or concern that the doctor who wrote the refill may not be aware of other prescriptions the patient is taking.

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7:08 pm EST
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CVS prescriptions

Pharmacists are rude and impersonal. Be prepared to wait 12-24 hours for a prescription to be filled if they even have the drugs. They have used the excuse the computers are down way too many times.

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Diana Lukasiewicz
,
Oct 09, 2008 8:20 pm EDT

A week ago I had the Drs. Office call in prescriptions for my fathers meds knowing that he had only a weeks supply left. When my brother went to pick them up he was told that prior authorization was needed. When I called the Pharmacy they claimed that they had faxed the Drs. office the week before, but had never received the authorization. When I spoke with the Drs. office they said they had not received anything. Since I have never had a problem with the Drs. office, but have had other issues with this pharmacy I know that the problem lies with them. There is a lack of follow through regarding medications and an obvious lack of caring from the Pharmacists in this particular CVS. When I watch the ad for CVS showing Pharmacists going the extra mile for their customers I find it ironic and see it as false advertising. I might add as well that when my brother was in the store he saw two elderly customers being turned away without their meds d/t insurance problems. According to their false ad the Pharmacist would have done everything in their power to get whatever they needed. After I spoke with the Drs. office the situation was resolved within three hours. CVS should be paying me for doing their job! It was not my job to check with the Drs. office to see if they had received the fax, CVS should have done that and it should have been done days ago. I am a Nurse and if I did my job the way they do theirs everyone would die! There is a need to follow through and check did they get the fax etc.

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clark ,linda
Bossier City, US
Jun 30, 2010 4:26 pm EDT

I HAVE BEEN A CUSTOMER OF THIS PHARMACY FOR AT LEAST 20 YEARS OR MORE I WAS WITH ECKERDS BEFORE IT BECAME CVS. I AM SO FED UP WITH NOT GETTING MY PRESCRIPTIONS WHEN THEY ARE SUPPOSED TO BE READY . THIS IS THE 2ND TIME IN 2 DAYS THIS HAS HAPPENED TO ME AND I"VE HAD ENOUGH. IT WAS GETTING BETTER, BUT NOW ITS WORSE THAN EVER. I TURNED IN A PRESCRIPTION THIS MORNING AT 9.15 AND WAS TOLD I COULD PICK IT UP AT 11;00 BUT AT 4:00 IT STILL WASN'T READY . UNLESS THIS PROBLEMM GETS WORKED OUT SOON I AM CHANGING TO BROOKSHIRES PHARMACY RIGHT ACCROSS FROM YA'LL I SPEEND AROUND $500.00 to $600.00 A MONTH IN PRESCRIPTIONS ALONE . MY NAME IS
LINDA CLARK
[protected]
5401 KRISTEN AVE.
BOSSIER CITY. LA. 71112

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jtimme3
mianus, US
Jun 08, 2013 12:02 pm EDT
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I can tell you with 100% certainty that CVS computer systems go down all the time and nationwide. That excuse they are using is valid.

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Brendan guatafson
Decatur, US
Jan 04, 2013 2:33 am EST

Im sorry but arpund here cvs is very good they tell us exact times and are great. Maybe try a new cvs. Maybe the people by you at your cvs are butthurt about their personal life.
I can asure you not all cvs's arent bad.

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KixStar
Your mom, US
Jul 10, 2010 8:40 pm EDT

And now the internet has your full name, address, and phone number.

Try CVS.com if you are going to complain using your full information.

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JB
,
Nov 18, 2008 12:07 pm EST

Pharmacists main responsibilities are to verify prescriptions, take verbal prescriptions over the phone, and answer pharmaceutical related questions (of course there are other things they have to do, including getting the drive up, answering all other phone calls, making sure everyone else is doing there job, sometimes help technicians to do their job when they get too busy) . Insurance problem is just a small part of a pharmacist job because it is not something the pharmacist can fix at the pharmacist most of the time. Especially when the claim is rejected due to the drug, quality allowed per month, or drug interaction. No there is no magic button they can push to fix everything at the pharmacy. Almost all the time these problems are resolved by contacting the prescriber (doctor's office) and the doctor will contact the insurance company directly because the insurance company almost always do not work with pharmacy for these type of issues.

Prior authorization (PA) problems are very common due to many restrictions your particular insurance plan have in place. They just needed to talk to your doctor before they will consider paying for it. I wish we are like Canada, then no one ever will be "turned away." I don't think "turned away" is the correct term to use here either. Everybody needs to understand that it is their choice of insurance and insurance does not pay for everything blindly, we really need to read the fine prints. Most people do not know their pharmacies do not just set a price to the prescription at the pharmacy, each prescription is actually billed to the insurance by computer and the pharmacy is provided with a price from the insurance company according to the drug, quantity, and day supply. And that only happens when no PA is needed.

I think their are many situations that the patients themselves need to take more responsibilities when it comes to their healthcare. For instance, pharmacists cannot give out free medication every time when there is a patient forgets to get a new prescriptions (first of all that is giving prescription medication without a prescription) when it is the patient's responsibility to contact the doctor or may be an appointment is needed before a new prescription can be given. Communication with your doctor & doctor's office is very important, and it shouldn't become an unpleasant task for your especially they are one phone call away. The pharmacy gets phone calls from doctor's office requesting PA info all the time if for any reason they did not receive the fax, why? Because the patient actually call the doctors themselves to speed things up, which is wonderful. It is physically impossible for a pharmacy to check every single fax by making calls to the doctor's office. If they do, you might need to wait a few hours before any type of prescription can be picked up and no waiting in the pharmacy either because they are tie-up with all the phone calls they have to make.

As far as your particular situation, I think the pharmacy has done almost everything they were supposed to by contacting your doctor because after the MD was contacted everything will be in the MD's office hands (their responsibility to talk to your insurance company directly). However, I think they should have offered to contact your MD by phone after you have notified them they had not received the fax.

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,
Nov 13, 2008 10:48 pm EST

It is absolutely NOT a pharmacy's job to call your dr's office to check up on your prior authorization-you are very misled there. We are not responsible for taking care of your insurance issues for you. We submit the claim online and they send us the reject-it is us doing you a favor by even faxing your dr asking them to call your insurance for you so that they can pay for your medication we're trying to fill. We can fill it anytime if you want to pay full price for it-it's you insurance that's refusing to pay for it lady. It is also up to the dr whether or not he wants to call for the prior authorization-he/she doesn't have to. It's YOUR insurance-act like an adult-grow up and take some responsiblility for your own crap-The pharmacy has enough to deal with without being your mother. It's not our job to deal with your insurance problems for you.

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8:41 am EST
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CVS bad resolutions

I work for a marketing company as a rep for local cvs stores. When i complained to a district manager at CVS for poor treatment at a particular cvs store where i was mistreated where i felt store employees where being racist and uncooperative towards me... i was told the manager would try to resolve the complaint at store level. After a week went by my company disabled my reporting portal and didnt tell me why and when i tried to contact the company they didnt answer. I was basically fired without any prewarning or even anyone saying anything to me or calling or emailing me as to why.i was fired. I believe my complaint towards the store was why i was fired.

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6:52 pm EST
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CVS they sell prescription drugs that they buy from foreign countries

cvs is selling prescription drugs they buy in foreign countries. I use zovirax. It came from India. The tube is so bad, I can't squeeze the product out. I should be on Crestor but I had a reaction from 10mg. In the past I've taken 40mg. with no side effects. This 10mg. product came from Belgium. These are 2 examples. I can give you 10. I was told it is illegal for drugstores to buy from foreign countries. I'm going to contact the FDA and everyone else I need to stop this from continuing. Safeway does this with drugs also. What is going on?

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9:50 am EST
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CVS mistreatment and favoritism

I've been working at CVS for a little over a year now. I was fully trained in photo, I'm a cashier, and I've gone through two store managers. My last store manager literally did not listen to me at all. I'm a full time student who went to school 4 days a week. He'd schedule me on when I was in class, making me leave class early or skip class just to be at work on time. I sat with him numerous amounts of time to tell him and he said he was sorry and fix it and never did. I would have to talk to my professors and go in on my own time to make up tests and work that i missed from leaving early or not showing up at all.

My new store manager is very odd. She never talks to her employees, she doesn't help out, she leaves early most days and leaves everything up to the shifts to do. The shift manager makes the schedules and helps out more than the manager does. I never call out, I'm never late. One day I really was not feeling good. I was shaking. I was in so much pain and I asked my manager if i could find someone to come in to cover half of my shift would it be okay. she looked at me and said "well i dont know who you can find." and threw a post it note with a new coworkers number at me. I never got to leave early that day and when I was off i went to the hospital.

Currently I'm going to school 2 days a week. I go to school from 7:45am (have multiple breaks throughout the day) but my last class doesn't end until 8:45pm. (i'm a nursing major...) I've asked them multiple times if the day after I have class if i could work a mid and not 7-3 because i am exhausted. I also suffer from insomnia, and have spoken to them about this. I'm lucky if i get 2-3 hours of sleep a night! I am constantly put down for 7-3 shifts.

My mangers also only put the girl workers to open and to ring. The boys who work at my job get favoritisim and never have to open or ring. I've talked to one about it and his answer was "i've been working here for a year, i've done my time ringing. i don't have to anymore." my shift also has said "the only person who doesn't have to ring today is ..." Are you kidding me? I'm lucky that I can get away from the register for 2 minutes. I'm usually chained up there for 8 hours. The least they can do is split it up, it isn't fair to someone to be ringing for 8 hours straight. After a while I can't even see straight!

The shift will schedule you and leave you alone for 6+ hours until a backup is scheduled on. I was on from 9-5. I was ringing the ENTIRE shift. I asked my manager if I could take my break and she looked at me and shrugged and said " I guess if you really want one." I was almost denied a break from her. After I got back from my break, my coworker was in, shouldnt he have been the main cashier? Nope. So I continue to ring and its now 5pm. I'm ready to leave... she comes up to me and says "the girl I scheduled on for 5 isn't coming until 6 i messed up the schedule, can you stay?" and smiles hugely at me. I was EXHAUSTED, denied a break (i took it still, but unless i said something i wasn't going to get one), and had been ringing since 9am.

Should I call ethics or HR? this favoritism crap is getting old.

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3:23 pm EST
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CVS manager

CVS pharmacy at the Longview location has really stepped up their service in the past few months all employees are very polite and helpful. When I realized I was over charged I went to the front register, this was my big mistake!The manager Mandie Parker at the front of the store is a young female who is very very rude she was standing on a top display decorating for Christmas yelling down at me that I was wrong about pricing on Dr.Pepper..I told her it is tagged at 88 cents, she said No you are wrong over and over, she finally got down and walked over to the Sale Tag and said OH SOMEONE MUST HAVE MOVED THE TAG... Then she said that's just too bad and she would not honor the price, she said I could return it if I didn't want it, . Mind you we are on talking a total of $2 I had 2 bottles. After I said OK and asked for her name she said OK I will honor it this time since its only a few cents. No apologies and still very rude! I will NEVER step front back in this store! I will transfer all my scripts next week.. I will not put up with this kind of disrespect. As a former retail store manager myself, no matter what the complaint you still need to keep it professional!

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Update by Hollye
Nov 06, 2012 4:53 pm EST

Tasha10 I see you have made over 500 ignorant comments on this site. You really need to get a job!

Update by Hollye
Nov 06, 2012 10:16 am EST

@Tasha10.. No that's where you are wrong! As a retail Manager of a BIG BOX RETAIL Store I realize wether the customer is right or wrong, you must still show respect when dealing with problems. That's what makes the difference between a GOOD MANAGER and a BAD MANAGER! My income is over 100k per year not my husbands mine! Its from knowing HOW to manage a store! If YOU purchase something priced one thing then paid more I guess you just ROLL OVER and let yourself get screwed! When I approached the mistake I was VERY polite saying ." I THINK I HAVE BEEN OVERCHARGED" Opening the door to fix the problem, I would have walked away if the Manager was polite and said Oh it looks like its been mislabeled! But instead she was like OH WELL THIS IS NOT ON SALE TO BAD FOR YOU! I have never been fired from any job, You sound very jealous of me, , ha ha I bet you work a $8 an hour job at CVS!

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Marjorie egas
Kings Park, US
Feb 19, 2011 1:27 pm EST
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I've been a long time customer of cvs. Elated when cvs opened in our neighborhood. Yesterday my daughter and her friends decided to take the community bus for the first time to the smith haven mall. After an afternoon of shopping, took the bus back and decided to go into cvs. As soon as the four of them walked in, the mgr (blond hair, short lady named Bonnie?) demanded for them to check their lil Victoria secret bags in with her. As they walked in further, they all agreed how offended they all felt and decided to get their bags and leave. These kids are honor students, are involved with many community service programs and don't deserve to be treated like some thugs! I have been a customer service director for 25 years and deal with people from all different walks of life and from all over the world. I have heard many complaints about her from my neighbors, who do not shop there anymore because of her rudeness. Please either replace her or give her soft skills training. If no changes occur, I will not shop there and will get the word out in my pat meetings etc.

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Jeannette Ruddell
Plainview, US
Dec 07, 2012 1:30 pm EST
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I thought the CVS here in Plainview Texas was the only one with rude employee's as well as their district manager but looks like it goes on at all the stores. Don't know how they stay in business but here in our town we're a small town and don't have a large number of pharmacies to chose from but I got yelled at by the regional manager and I don't take that from anyone so I'm trying to find out where my next complaint should be sent.

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HolIIye
Flat Rock, US
Nov 06, 2012 8:52 pm EST

You make me so angry that I want to punch one of my sons. My son is the one who made the comment about women being sex objects and I broke his jaw for that comment he posted.

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HolIIye
Flat Rock, US
Nov 06, 2012 12:33 pm EST

That is not how it went at all. Women should never be in management positions, the only good thing they are for is sex. They should stay in the kitchen and not be working. Yeah I admit I am the one who switched labels, but so what they still have to honor the price. The only reason that she agreed was because yeah I told her if she did not let me have it for the price I would slap her.

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marciacarson
, US
Jun 24, 2011 3:49 am EDT

Sorry, meant my post for another complaint.

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marciacarson
, US
Jun 24, 2011 3:44 am EDT

You knew the regulation, because he had told you many times before. Sham on you. You bullied this poor guy in addition to breaking the rules.

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pobarjenkins
Minneapolis, US
Feb 20, 2011 5:19 am EST
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Since you were not there it is very clear your opinion is biased even more so than if you were present. Especially since your child is involved. Do you think your daughter would tell you if she was actually intending to shoplift?

"These kids are honor students, are involved with many community service programs and don't deserve to be treated like some thugs!" And this really offends me. People who steal items can look rich or smart or kind. They don't have a certain look. It is better to assume there is risk with everyone than to discriminate based on looks. How was the manager supposed to know your child was an honor student? They didn't do anything wrong and it was in their rights to request that.

I always say this and I'll say it again. I have been asked countless times to check bags and show my receipt, and I have been followed. It has never bothered me, as I have nothing to hide and never will.

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Trvkell
Cottonwood, Ca, US
Feb 19, 2011 9:49 pm EST

I dont like it either when they check your receipt when leaving after you just purchased your goods, how ever working in retail for 20+ years I can understand why this happens. Your point about leaving their bags at the couter for me I would not care because then I wouldn't have to carry them through the store, my only issue is if they take items out of your bag. You can easily say to them I need to verify that everything is in my bag. If they get offended then they too may be up to no good.
However in defence of the business more that 70% of their shrink comes from external theft, so with them keeping shrink down you will spend less money on the goods you buy in the future. That should make you happy, people who steal should be shot in my opinion. And the myth that business' have insurance to cover such loss or shrink is false. Shrink (theft) is passed on in the price you pay for the goods you buy.
Don't be offended just be happy they are trying too keep the prices lower for us customers.

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FDL_HOU
Houston, US
Feb 19, 2011 8:07 pm EST
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I am sure they had "honor student" tattooed on their forehead. Get real! You think only stupid people steal? Ask Bernie Madoff.

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OhWowReally
, US
Feb 19, 2011 8:03 pm EST
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There are many retailers that will not allow customers to take shopping bags, even messanger bags, around their store. It is just common sense. Do you know how easy it is for someone to steal when they have a shopping bag in hand that they can easily stash something into? The policy is there for all customers. Do you know what kind of trouble the manager could get into if she picked and choosed who she asked to leave their bags at the counter?

BTW, the fact that your daughter and friends were offended by this tells me that they were up to no good. I've been asked to leave bags at counters many times and I've never felt "offended" by this because I know they are doing what is necessary to prevent shop lifting. I would hope your daughter and friends, especially since you went out of your way to point out that they are honor students, would be smart enough to know why they were asked to do so. Maybe they were "offended" and left because they knew they weren't going to be able to steal anything.

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CVS electronic prescriptions to caremark cvs

I had a doctor send a prescription for Prednesone to CVS Caremark Pharmacy. The pharmacy checked my insurance administrator (CVS Caremark) and rejected the insurance billing. I was provided a rejection notice that stated 70-Product/Service Not Covered- physician -diagnosis required. Now mind you this was sent from a doctor with an EMR system (I know the code was in their system). But, CVS just rejected the insurance payment and didn't really explain why. I needed the medication and paid the out of pocket (a peasly amount). Perhaps that rejectiion code is a tipoff that it may be a drug covered by Medicare B. But as a consumer, how do I know. And, I was told that if it was covered by Medicare B, it would be handled by my signing an additional form. After two days of working with CVS Caremark Plan Administrators handling AT&T retirees, I'm still not clear why the insurance failed (company or Medicare). I know my doctor's system had the Medicare number. I know my doctor's system had the diagnosis code in it. Why wouldn't a company able to process a Medicare B prescription not have a fully functional EMR prescription interface? It makes me believe they have backroom problems with their systems (opinion). I'm still waiting for an answer. One today was maybe the pharmacist should have caught it. Maybe...but if we are all going to electronic records and drug ordering, should they have to when their focus should be on the correct prescription and not billing? I have no faith in the CVS Caremark backroom billing processes or their Administrative efforts. Why? Their processes are utter failures as discussed here. Unfortunately, as a consumer I'm locked into them as they are the plan administrators for AT&T (no real choice). Any company that goes with these guys, in my opinion, ought to have their corporate heads examined. Their processes aren't customer focused now. Just think when full EMR electronic processess gets really going! Even their website when you ask for a price of Prednisone, it comes back with physician diagnosis required. Unfortunately, there is no place to enter it on the site even if you do notice it. How does that help the consumer/your employees?

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bus_driver
Vacaville, US
Oct 20, 2012 8:58 am EDT

I also use CVS pharmacy, only because its so close to where I live.

I also have had numerous issues regarding the pharmacy staff telling me my insurance denied to pay. And the last time I did this, I actually called and spoke to a management member of my insurance company. And they told me this prescription WAS covered by my insurance and that they never even received a request for payment on this prescription!

So, I think its not a case of your insurance wouldnt pay for it...I think its a case of CVS trying to bilk people out of money by lieing to them and telling them their insurance wont cover something. OR, its because thier staff is SO lazy, they cant be bothered to check to see if your insurance will cover it.

And yes, I DO keep them updated on my insurance changes.

If it werent for the fact they are only half a block away, I would switch.

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CVS no flu shots

I asked at the CVS Pharmacy "Where do I get a flu shot. A clerk who was doing nothing told me I had to get in a line of four to fill out an application. I did and it took twenty minutes just to get to the clerk..(So much for minute clinic) After I told the one clerk waiting on customers that I wanted a flu shot, she took my medicare card and then told me they ran out of flu shots. Why didn't the first clerk tell me instead of making me wait twenty minutes? It seems like the advertised "Come in any time" has turned into "Come in many times".

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CVS pharmacy

I have read other post in reference to wrong medication given to patients from CVS, etc, etc. The people who bash them should keep their mouths SHUT! Until the situation happens to you and you know the whole story. I have had several situations with CVS with medication. #1 this is a pharmacy with so called license technicians and pharmacist, there should be NO error when dealing with medication for people.
I have received the wrong medication as well, I did bring it to the pharmacist, (Sampson) attention and I was told “It is a different manufacture” I knew I was feeling far different from usual, I again inquired about the medication, again I was told maybe the medication was changed by my physician, I then ask to see the prescription that was called in from the physician, and it could not be found. Hmmm amazing how did you fill the medication then? I went directly to my physician and after research I was given a total different medication, when the physician called the pharmacy the truth came out that they were out of the medication that was ordered for me so the tech filled it with a “similar” medication. AGAINST THE LAW! A tech should not be putting labels on medication with out a pharmacist verifying the medication and in this situation the tech in fact filled, labeled, packaged the medication and handed it to the clerk. No pharmacist ever verified the medication.
Most recent situation; I had enough of the mishaps and potential life threatening mistakes of this pharmacy from my self an MANY other patient, I transferred my medication to another pharmacy, I knew how many refills were to be on my medication and the pharmacy did not transferred the refills, and no it was not a controlled medication it was stomach medication. The pharmacy instead filled the medication. I NEVER gave them authorization to fill the medication. How do I know it has happened to other people besides me, I am a nurse and have had patients bring their medication to the physician complaining it is not working or many other complaints which the pharmacy wants to blame on the physician’s office but the insurance verifies different.
So CVS pharmacy or the state needs to step in and rectify the situation.
Use this and any other CVS pharmacy with strict caution, your life is a gamble and joke with all the technicians at this location.

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CVS horrible and negligent service

I have chronic back problems and I take pain medication daily. I need my meds to function normally. This being said. I go see my doctor the day before she retires and get a new script with 3 refills until I can find a new doctor. I use cvs because walgreens wasnt accepting my insurance at the time, anyway I get my first prescription filled, which wasnt ready at the time promised and I waited in the store for over an hour waiting on that one, which isnt the worst of the problems, I get home with the medication and notice that they put refills will require authorization, I call the pharmacy and tell them of the problem while its fresh and they say no problem they will note it and will be able to refill no problem..30 days go by and I call about my refill and they say that they cant do anything about it because there is no refill and they cant contact my already retired doctor, so I have them pull the paper prescription, which they complained of having to do saying that it wouldnt change anything, which it did and they apoligize for my inconvience.. Blah blah blah.. Then they tell me it will be ready around 7 pm.. I called at 6.. I get there and they tell me I cant have it filled for another 2 day because its a narcotic.. Which I wasnt told on the phone... Then I go back 2 days later to have to go through the whole process again.. With the most hateful old hag they could possibly have working there.. And the whole time no pharmacist anywhere.. Which I thought had to be present at least in the building.. Maybe im wrong.. But anyway they seriously need to get something done about this whole mean pharm. Tech problem.. No sense in it.. Please just take your business somewhere else... Walgreens is alot better pharmacy!

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CVS vaccine

Dear CVS:

I got a flu shot from CVS Pharmacy this Thursday around 6:30 pm. The Pharmacist who administrated the vaccine used a small alcohol pad. He took the wipe and made 1 narrow small swipe with the alcohol pad used on my left deltoid. Then he removed both of his hands (for a minute) away from my shoulder and then he gave me the vaccine in my shoulder.

I don't see how he was able to find the spot where he swiped my shoulder with the alcohol pad before he injected the vaccine. I know that the staph bacteria on the skin should not get into the skin. One reason alcohol pads are used is to prevent bateria from getting into the skin that could cause blood poisoning or inflammation of the heart lining before a injection. The pharmacist told me he could see where the wet swipe mark was so he could inject the vaccine. I don't think he injected me where he swiped the alcohol pad. Is this proper protocol to inject a vaccine? Please get to the bottom of this matter.

Sincerely
Roxanne Hatchett
[protected]@gmail.com

I am attaching a lawsuit which I filed a while ago. This will give you the explanation that I believe is the reason for the pharmacist act.

CVS Pharmacy Location (Main/Levita)

480 S. Main

Orange, California

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jtimme3
mianus, US
Jun 08, 2013 12:07 pm EDT
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wow..anything for a buck...ever get stung by a bee or get a splinter? Did you make sure to wipe with an alcohol pad before that happened. This is the exact reason the rest of the world hates americans...

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umbgva
Haena, US
Sep 22, 2012 5:24 pm EDT

Looks like brenda is the queen troll of this site.

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CVS cvs allowed to do anything it seems

Made complaint to NJ State Board of Pharmacy and no response. Had script copies, #'s, & dates. Like all the complaints listed...switched medication, wrong medicine in bottle, should have read take at 4 pm but label read take 4 times a day, Dr. said pharmacy called and said I requested my medication be switched and I never made such request and I would ask my Dr before I would ask a pharmacist to switch my medication! CVS Caremark is my insurance company and I can only go to CVS pharmacies; can't bring business elsewhere, this should be illegal! CVS and CVS Caremark are the same company and you get the same customer service. Try complaining to your State Board of Pharmacy and good luck.

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CVS filling prescrition

I just wanted to know can a person fill a prescription if they want to travel can they get early fill if pay out of pocket

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Dreamlandx314
Houston, US
Nov 15, 2012 11:07 pm EST
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I depends on the rx. If its a controlled rx, the pharmacy staff will have to contact the md to get an ok fm md to fill early. Also depends on ur insurance, the pharmacy staff can call for you to get a vacation override to get ur rx fill early so u dont have to pay out of pocket cost as much. Or u can go to ur traveling destination, if there's a cvs around, they can fill the rx for u or can transfer ur rx to the pharmacy that u r near. I hope this helps!

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CVS - wrong medication given

Had a prescription called in for antibiotic for strep throat. Went to pick up medication, and started taking this. This was on Wednesday, on Monday called doctor to complain about not getting better, read the prescription bottle and found out that CVS gave someone elses medication to me. The medication given was for high blood preasure and water retention...

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CVS run around for medication refill

I have dealt with Silverscript for the past 2 years, before that I dealt with CVS caremark which is the same company just one is for medicare patients and the other is working patients. I have medication that is a controlled substance and need to have an approval each year for this medication. I also have to send prescriptions in every 3 months for this medication due to that fact that it is a controlled substance. I have been on this medication for the past 15 years.

I received a letter from Silverscipt CVS that I have an approval for this medication and it is good until the year 2022. I receive this letter every year and every year I have to go through this process. Well this medication that I take is taken in 2 pills 3 times a day. I sent the prescriptions in and 2 weeks later I get a letter in the mail that they couldn’t get a hold of my doctor for the approval of this medication. The same day that I receive this letter from them I also receive a letter telling me that this medication is approved until the year 2022. They can’t fill my prescription until they get a approval from doctor, they say that they contacted doctor and they didn’t return their phone call. I call them tell them I have this letter and where is my medication. I receive the 1 pill but not the other. I call they tell me they need and approval for this medication.

I tell them that they have an approval for the other one, they tell me that they need an additional approval for the other pill. These pills are dispensed in 10mg and 20mg. So I call the doctor they tell me they will call CVS. I wait 1 week and still no medicine, I call they tell me that since I didn’t have the approval when they tried to fill prescription they cancelled the prescription. I call the doctor and ask them to send a new prescription. I wait and other week and no medication. I call they tell me that doctor didn’t call. I ask for a supervisor and complaint to them about this and about the refill.So they go to some committee and they decide to reopen the cancelled prescription and fill it.

I call my doctor about the phone calls. They told me that they called back each time that they called, maybe not the same day but the following day. This whole thing took over 6 weeks to get the one 20mg pills from them. So in the meantime I had been using my 10mg pills to complete my daily requirements and now will run out of these before I can refill them. I filed a complaint with them and they call a couple of time and we weren’t home. They want me to make a long distance phone call and in return for their phone call.

I refuse to make a long distance phone call that could cost me a lot of money because I have no idea how long I will be on the phone. I now receive a letter telling me that my complaint is closed because they tried to contact me and I didn’t return their calls.

The letter list the wrong medication that I had all the problem with. I am so done with CVS after being with them for more than years.

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CVS negative change in top

Change in top for CVS styling gel - the previous top allowed the product to be stored on its top (upside down) allowing the product to be used without turning the "bottle"
upside down (old top allowed upside down storage to keep air from the gel.

The new top has a rounded top which will not sit upside down.

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CVS prices for generic drug

I was appalled by my recent service experience at CVS. I went there to fill a prescription for my daughter for a common acne antibiotic called minocycline and was charged $211! A few weeks before, I had filled a prescription for the same medicine for my son at a higher strength and had been charged only $21. Rather than telling me that if I got the prescription altered to a slightly higher or lower strength the price would be 90% less (because they had contracted reduced rates with my insurance company for those strengths), the pharmacist told me it had something to do with the deductible on my insurance. When I went back to complain, the lead manager in the pharmacy said she would talk to her supervisor and get back to me and of course she has not. I don't know how a company like CVS can charge consumers usurious rates for common generic drugs. It is outrageous!

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crymeariverman
Kankakee, US
Aug 28, 2012 8:50 pm EDT

wow, what a ridiculous complaint.

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crymeariverman
Kankakee, US
Aug 28, 2012 8:46 pm EDT

stupid

Why The Long Faces
Why The Long Faces
, US
Aug 25, 2012 5:17 pm EDT

Because the manufacturer charges more for certain strengths. The manufacturer sets the price for the drugs they make and in return the stores set prices to balance out the resell. It is not up to the pharmacist to advice you to have your doctor change the dose, that is between you and your doctor. Just because a drug is generic does not make it cheap, it makes it cheaper than the brand. And your insurance does indeed set the copay for all your medications. Your pharmacist does not know nor do they care why you are taking a certain medication or how much you can afford. Since they can control neither, you should always be aware of costs.

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CVS prescriptions filled

This CVS store has only been here in Yazoo City, Ms. a few months. They bought out Essco Pharmacy and prescriptions were transferred to CVS. Most of the time it is impossible to get a prescription filled or refilled. My husband went today 8/23/2012
to get a prescription refilled and was told it could not be filled until the next day. A lady friend was told it would be a complete 24 hours before she could get hers' filled, She left and said she would not go back. The employees are walking around in the store eating food and drinking milkshakes and sodas in the evenings .You would think they are having a party instead of working. There is so much laughing and cutting up in the pharmacy it is awful. They are losing customers everyday. I really hope something can be done to correct this. Thank You

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crymeariverman
Kankakee, US
Aug 28, 2012 9:11 pm EDT

"their milkshake brings all the boys to the yard"

CVS Customer Reviews Overview

CVS is a popular online pharmacy that offers a wide range of products and services to its customers. The website has received numerous positive reviews from customers who have used its services. One of the most notable positive points of CVS is its user-friendly website, which makes it easy for customers to navigate and find what they are looking for. The website also offers a variety of products at competitive prices, which has been praised by many customers.

Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.

CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.

Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.

CVS In-depth Review

Product Range and Availability:

CVS offers a wide variety of products, ranging from everyday essentials to specialty items. Whether you need household supplies, personal care products, or over-the-counter medications, CVS has you covered. They also carry a diverse range of brands and options, ensuring that customers can find their preferred products.

Store Layout and Organization:

Navigating a CVS store is a breeze, thanks to its well-organized layout. The shelves are clean and neatly arranged, making it easy to find what you're looking for. Clear signage and labeling further enhance the shopping experience, ensuring that customers can quickly locate the products they need.

Customer Service:

CVS prides itself on its friendly and helpful staff. The employees are always ready to assist customers with any inquiries or concerns they may have. Response times are prompt, ensuring that customers receive the assistance they need in a timely manner. The staff is also knowledgeable about the products they offer, providing valuable insights and recommendations.

Pricing and Discounts:

CVS offers competitive pricing compared to other retailers, making it a cost-effective choice for customers. Additionally, they frequently provide discounts and promotions on various products, allowing customers to save even more. CVS also offers loyalty programs and rewards for customers, further enhancing the value for money.

Online Shopping Experience:

CVS's website is user-friendly, making online shopping a breeze. Customers can easily navigate through the website, browse products, and place orders with ease. The availability of online ordering and delivery options adds convenience to the shopping experience. CVS ensures the accuracy and efficiency of order fulfillment, ensuring that customers receive their products in a timely manner.

Pharmacy Services:

CVS's pharmacy services are top-notch. They offer a wide range of prescription medications, ensuring that customers can conveniently fill their prescriptions. The pharmacy staff works efficiently to fill prescriptions accurately and promptly. The pharmacists are knowledgeable and professional, providing valuable guidance and information to customers.

Health and Wellness Services:

CVS goes beyond just offering products by providing a range of health and wellness services. They offer a diverse selection of health and wellness products, catering to various needs. Customers can also seek consultations or advice from healthcare professionals, ensuring that they receive personalized guidance. In-store clinics or services further enhance the accessibility of healthcare services.

Return and Refund Policy:

CVS has a clear and fair return policy, making it easy for customers to return products if needed. The process is hassle-free, ensuring a seamless experience for customers. Refunds or exchanges are processed in a timely manner, ensuring customer satisfaction.

Community Involvement:

CVS actively engages in local community initiatives and charities. They support healthcare-related causes, contributing to public health and wellness. Their involvement in the community showcases their commitment to making a positive impact beyond their business operations.

Overall Customer Satisfaction:

Based on customer feedback and experiences, CVS receives high ratings for its overall customer satisfaction. It stands out among similar businesses in the industry due to its extensive product range, competitive pricing, excellent customer service, and convenient services. While there is always room for improvement, CVS's strengths far outweigh any areas that may need enhancement.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

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