Complaint Rating:

Company information:
circuit city
Modesto, California
United States

I went into the Circuit City Store in Modesto to order a graphics card, The one I wanted was $229.00 a lady in the store said I could use the computer online coupon and get it at a discount, they directed me to the computer, so I did, Well it came up as 183.00, still better I ordered it. When I went to the cashier she said if I would have had it shipped to the store I could have taken it right now, we raqnd it up and it was 135.00, WHat!!! SO I said ok we will take that and cancel the other one I just orderded, I am 15 mins from the store, I came home and tried to cancel it and they SAID, nope, it is set up for shipping, it showed that it wasnt shipping out until 4-1-08 two days away, when I tried to talk to the customer service reps and tell them i didnt want to have to cancel that on my credit card, they laughed and said they would dispute it, (SAY WHAT) I wanted to speak to a supervisor and they said they were in manilla philiphines, WHAT!!!, Circuit city out sourced its CUSTOMER SERVICE TO PEOPLE WHO DO CARE About customer service...Again when it gets here I am going to return it and walk away reassured as to why I left Circuit City so long ago...CUSTOMER SERVICE, once you purchace something and leave the store, Your screwed, I feel thAT THIS IS CONSUMER FRAUD TO NOT LET ME GO IN TO THE SYSTEM AND CANCEL MY PURCHASE. I INTEND ON FILING A COMPLAINT WITH THE BBB ON MONDAY

THANKS SHARON