Complaint Rating:

I was on vacation in Cozumel, Park Royal in May. I was given some free tours and a promise of free return trips when I purchased a vacation package plan from Royal Holiday. I have been trying to rebook a vacation in August, and can not get any help from the people I have been e-mailing and talking with. They say they can not honor the coupon I was given. It was not part of the contract. The contract does not look exactly like the one I signed. I signed four copies, and was given one. They said one was for the location of the hotel, another for the bank to secure the trust, one for the home office, and I got the third. I did not read all the copies, believing that they were all the same. I don't believe they were, and now they say my contract did not include the other things I was given with the coupons, so they do not have to give those things to me. I was supposed to be able to return to Cozumel for five years without using my points, so I could use them to go on a cruise. The cruise will take all my points, then I have to pay a fee because the cabin is all that is included, not the food. This is not what I was told when I purchased the plan. I don't want to be part of this any more. I now see the warning our government has against buying things like this. Why wasn't I given this by my travel agent? What good is a warning if you have not seen it? I can see that I should get my money back, it will take a fight with ruthless, greedy people. It would save my bank, the BBB in Southeast Florida, Profeco, the Attorney General's office, e-commerce, The Federal Trade Commission, and the State Dept. a lot of work if they would just have somebody give a flyer with the warning to all tourists going to areas where these resorts host the scammers. Please, write all these agencies and push to have warnings handed out. I will do what ever it takes to get my money back. It just seems like time wasted if someone in our government would do the job they are being paid to do, protect the tax payers and citizens of our country.