Complaint Rating:

Company information:
Sear Repair Center
California
United States

I'm absolutely annoyed and unimpressed by Sears! I will never shop there again-not if I don't HAVE to! Unprofessional, uncommitted, and lame customer "service".

I scheduled appointments to receive service from Sears for my broken washer. Not only did I have to schedule it far out but their available times were almost impossible for the average worker. We finally locked in a date only for Sears never to call or even show up for my appointed time. I would never have known they canceled if I hadn't called them to find out and give them my cell phone number. By this time they had already charged me for the service. We rescheduled for yet another inconvenient day and I made sure they had my cell phone number. I never heard from them so I called again, only to be told they were overbooked and had to reschedule. Twice in a row, while holding my money??? Not inexpensive, by the way!

I demanded my money back and they kept transferring and transferring me... this was frustrating as I had to keep repeating why I wanted my money back. I didn't get an apology or an attempt to rectify the situation! At the end the "auto pilot" guy I spoke with on the phone ended with "thanks for choosing Sears"... did he even hear what I said????
Unfortuantely, I had to call them again since they carried the part to the washer I decided to fix myself, and the phone transfer with clueless (but gentle)"nothing I can help with" agents started again.

I will NOT recommend sears!