Complaint Rating:

Company information:
Innovative Merchant Solutions
21215 Burbank Blvd., Suite 100
Woodland Hills, California
United States
Phone: 818-436-7800
innovativemerchant.com

Innovative Merchant Solution's customer service skills are horrible, and this is evidenced by the fact that their employees are not allowed to present their names (not even their first names) upon request. Instead, they refer to themselves by department, like “IMS Customer Service” and “IMS Underwriting” aka “Underwriting Department”.

After I decided to choose another service provider, I asked IMS to erase my application, which included sensitive information, like my bank account and routing number, and my social security number, etc. They flat-out refused and were very, very rude about it, too. This is not an isolated case. There are others who have experience the same problem, and many more that went through more unnecessary suffering because they actually signed up for an account.

You will find many more complains about IMS on this website, as well as other report sites.