Complaint Rating:

Company information:
California
United States
autopartsgiant.com

They are just fine if you don't need any follow up.

They sent me the wrong part (one digit off) and I have been playing email/phone tag for a week trying to find out how to exchange the part THEY shipped in error for the part I ordered. For some reason they don't want to give me instructions via email to exchange for the right part and insist that I call them, which I have done probably a dozen times so far and they NEVER answer the phone. So instead of simply telling me how to get the part I ordered, they are getting this CRAPPY review. Next is my call to my credit card company to tell them not to pay these JOKERS. It's really too bad because their prices are great but the lengthy delays in shipping and the COMPLETE lack of follow through means I will be taking my business elsewhere.