Complaint Rating:

Company information:
US Airways
Phoenix, Arizona
United States

Don't fly with US Airways. I am an Elite member of US Airways. Been flying with them since 2002. Recently, my mother experienced a very poor experience so I politely complained to their "customer relations" department. Because I complained, they reduced my flight status. Yes, they can do that! Read the fine print! DON'T FLY WITH US AIRWAYS. They charge for EVERYTHING and don't care about their customers.

Thank you.

Steve