Complaint Rating:

Company information:
US Bank
Ohio
United States

I was going to make a payment on a reseve line account that I had put in pay down status. When call the bank they give me the run around...remember I am trying to make a payment not them collecting. Then after about 10 different people and 45 min on the phone. I am frustrated but I am not yelling just frustrated. So I am short and to the point with this lady "I need the number so I can make a payment and I also mention not want to conversate with her" I guessed that pissed her off so she was like my name is... not lady and she told me to stop yelling(in which I wasn't) so she says she is connecting me to this number but she sends me to the main number (I think intentionally sending me to the wrong place). SO then I call back completely pissed off not careing about making a payment but just wanting to complain about the ... to her supervisor. SO Then I get this guy and he take all my infomation even though all I want is to talk to the supervisor. After about 10 min of wasting my time the man is like well different poeple have different styles of handling customers (someone sent me to the recover unit of us bank where collector are in which I dont have a collection) Then he tells me I wasting my time complaining because they wont do nothing I told him just to let me find out my self then he gets rude and says while I'm at it I can complain about him too. Jerk I am going some other bank soon. dont back with them