Complaint Rating:

Company information:
Juniper Credit Card, Barclays Bank
New York
United States
juniper.com

Terrible customer service. Just terrible. And here's my favorite part: Every time I call, I get a prompt to take a customer service survey. I passed the first time, but each call after - and believe me, there were about 8 more tries - I either selected it or asked to be transferred to the survey. Each time they hung up on me. Clearly the survey doesn't exist. I asked via email to have it sent to me - no dice. I asked a manager for it - no dice. I finally got a hold of a woman (aka the ironically named RELATIONSHIP MANAGER!!) and asked her to transfer me. She said, that's not available at this time. I said the woman on the automated recording walked me through prompts just 2 minutes ago. She asked me again who told me it was available. I told her. She said, well, it's not available now. I asked when it WOULD be avail. She said, maybe tonight. I asked her what time. Like midnight? She said, tomorrow morning. I asked her what time. Like 7am? She said, I don't have access to that information, try tomorrow. If it doesn't exist, just tell me. I would rather that than being lied to. They are ruthless when it comes to their fees, and I knew their reputation for that going in, but man, it's harsh. No wiggle room, no compassion, just mercenaries. And I guess mercenaries don't give out How Am I Doin' Surveys. NEVER. NEVER. NEVER DO BUSINESS WITH THIS BANK. YOU WILL REGRET IT, I PROMISE.