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3.3 14 Reviews

Custom Teleconnect Complaints Summary

8 Resolved
6 Unresolved
Our verdict: While Custom Teleconnect has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Custom Teleconnect reviews & complaints 14

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2:58 am EDT
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Custom Teleconnect Payphone call using credit card

On 4/5/202, I was stuck in San Diego, CA with no transportation, no phone, no cash or change. As a female, alone at night, there was some urgency to get a phone call out to my boyfriend to let him know that I was by myself, in a city I wasn't familiar with, and was going to yry to make it home (approximately 45 miles away) using public transportation. Since it was late and the last scheduled busses and trains were approaching quickly, I was concerned about not finding someone to let me borrow their cell phone in time. That's when I spotted the payphone at the transit center and saw that there was an option to place a call using my credit card. I could not find any explanation of charges written on or near the phone, but I recalled the last time I used a payphone, I had change and only needed about 5 quarters to make and complete the call., I figured it was worth the reduced stress of just getting that phone call out quickly. At no point in making the call and providing my credit card info was there ANY explanation of charges that would be placed on the card. Figuring it would likely be on the order of $1-$3, I made a mental note of the likely charge and the remaining balance on my debit card, as I was very strapped for money and carefully "counting pennies." Unfortunately, the call went straight to voicemail, so I was only able to leave a brief message and then hung up the phone and went on my way to catch the bus. I did make it home that night by the skin of my teeth and I had calculated that I had about $30 left in my account, which was all the money I had to my name.

The next morning, I went to the convenient store to get somethingsnall to eat for breakfast and was stunned to find that I only had $2 left in my account. I assumed my boyfriend carelessly spent that money wothout telling me and was furious at him until I looked at my transaction history and found that I was charged $28 for that payphone call that wasn't even answered! I immediately called this company listed on the transaction as CUSTOM TELECONNECT. I spoke with a representative who assured me that this was a temporary hold and that money would be returned within 3-5 business days when the actual charge would be finalized. Still pissed off that it would take so long, I was at least relieved to find out the money would be returned. That relief quickly turned into disbelief and anger again when the hold time was past and the finalized charge was still $21.01 (see transaction details pasted below)! Again, I'm stuck with pennies in the bank and unable to eat food that day. I called again and spoke with a representative that let me know she didn't like my attitude. She then stated quickly, "Well there's a minimum $20... well... uh... I'm not customer service, so I'll have to transfer you to that department..." click... she transfered me to nothing but a "beep" with no customer service on the other end. I've tried calling back several times and have been unable to get through to customer service to resolve this charge.

This should absolutely be illegal! Not only is this company placing an outrageously high minimum charge for a payphone call, but they are praying on people that are already in need and clearly down on their luck, hence not having a cell phone to use. In addition, there was absolutely no forwarning of the charges that would be incurred AND it is very difficult (if even possible at all) to get the charges reimbursed. Please do something about this! I am shocked that in this day and age, this type of THEFT is still occurring. Please Also help me get my $20 back. I literally have no money for food now because of this. Please help stop these criminals!

Date: 4/8/2023 07:03:04
Transaction:
MC PURCHASECUSTOM TELECONNECT INC866-8985880 NV75265863
Status:
Completed
Amount: -$ 21.01

Desired outcome: Please refundAND criminal charges OR at he very least, a huge fine, loss of a license, and any other appropriate enforcement actions.

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3:01 pm EST
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Custom Teleconnect Collect call charges

On 11/07/22 I made a 2 minute phone call from a payphone at San Diego Balboa trolley station because I didn't have any quarters and was charged $21...outrageous!

Desired outcome: Reasonable charge, $3 or less.

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4:17 pm EST

Custom Teleconnect collect call charges

I accepted collect call from brother. Company did not disclose fee for accepting collect call. Fee is about $87 a hour. Company does not disclose because consumers would not accept fee. These fees are unacceptable, most of the people that accept collect calls are lower income people, and this company takes advatage of them. Where are the politicians that protect the poor cause this company should be investigated.

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12:49 am EST
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Custom Teleconnect telephone charge

On September 23, 2010 on a trip to Montana we stayed unexpectedly at a Inn that did not have cell service. Since my sister was in critical condition back in NY I was forced to use the pay phone with collect call service.
When I returned home I received the bill for $33.35 from Custom Teleconnect, Inc. (CTI). The call was no longer than 3-4 minutes for conversation. Thinking it had to be a mistake I wrote to the company. Since my letter was not answered one month later, I sent a second letter and after 7 weeks received a reply. The Chief of Operations provided me a dissertation of how collect calls work and suggested that I purchase a prepaid phone card in the future to avoid collect calls. She also provided me with the courtesy of blocking any billing numbers in the future from calls in the CTI network. I found the blocking of calls quite hilarious since when I get through with the story of this call through CTI none of my relatives, friends, of mere acquaintances would be so inclined to use their service.
Reading other complaints on this website I am surprised that this can continue. The CTI representative calls it a bona fide charge; however, a SCAM is a SCAM is a SCAM no matter how you color it.

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3:45 pm EDT
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Custom Teleconnect Think twice before using your credit card at a payphone!

I was locked out of my house this week, without a cell phone, or my wallet. I drove around searching for a payphone (not an easy task these days). I finally found one at Safeway. My coins did not work — just kept falling through — so I used my credit card (which I know by heart). I made 3 calls for help without even talking to anyone (only left messages). I checked my account today and was utterly shocked to find a $69 charge on my card! Are you kidding me? 23 dollars a call?!

I agree with what others have said here — this company should not be allowed to be in business. They are preying on people's misfortune. After all, who uses payphones anymore, unless it's for an emergency? What a racket. I am filing a complaint against them and will also talk to Safeway about discontinuing using them as their payphone service provider.

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3:34 pm EDT
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Custom Teleconnect - scam

July 25, 2010-custom teleconnect in las vegas is a scam and everyone should know this!! My son called me collect from a payphone in kansas city, mo, I had not heard from him all night so of course I was worried about him, I received a collect call on my cell phone stating it needed a credit card to allow the call to go thru. After about 4-5 times of trying...

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12:38 am EDT
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Custom Teleconnect Collect call charges

CUSTOM TELECONNECT INC LAS VEGAS NVUS Telecommunication Services -$31.24
CUSTOM TELECONNECT LAS VEGAS NVUS Telecommunication Services -$21.14

These are the charges that I received for a single collect phone call from my daughter who is in treatment. I was given no information as to how much I was going to be charged for the call so that I could decide whether to accept it or not. This is outrageous, is anything at all being done about this company? Has anyone successfully disputed charges from this company? I cannot afford over $50 for a single phone call!

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Fthesespplfr
, US
Aug 11, 2016 2:16 pm EDT

28.00 for 10 mins is a bunch of s**t how they expect people to pay for that crap everybody needs to get together and sue these f***s for price coaging

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Doug Young California
, US
Feb 09, 2016 4:45 pm EST

Avoid these people at all costs. The recording said .65 cents for the first minute (I had to listen to it 4 times to understand it) and .40 cents a minute there after. The call was 5 minutes. Then a charge for 28.00 showed up and a second one for 30.00. Then, they deleted once charge and added yet a third. I had anticipated fraud and had used a card that I first set at a balance of 24.00. Somehow they got the number of another card of mine and eventually dropped the charge for 30.00 and just pushed through the charge for 28.00. Its a VISA debit card and I'm calling them to dispute the charge. Most card companies side with the consumer most of the time. And, so I'm expecting the charge to be reversed. Go to Google and type in Custom Telecom Inc. Las Vegas complaints and you'll find lots of people reporting this kind of thing. The card companies need to ban charges from them. They seem to use 2 names, the second one being Custom Teleconnet Inc. Las Vegas. So, run that name in Google with the word complaints too. Usually, a merchant processor will drop a company with a bunch of "charge backs". So, keep up the complaints to your card company. These people are a menace to the community.

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deise1232006
, US
Jul 10, 2011 3:01 am EDT

I just got a collect call yesterday from my sons father less than 50 miles away. We were on the phone for less than a minute (I called him back) they charged me $21.84!

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1:33 pm EST
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Custom Teleconnect Fraudulent Billing

My brother-in-law is permanently in a wheelchair, suffers from cerebral palsy and lives ina private room in an assisted living home. His speech is unintellgible to anyone except family and friends who know him very well. He is currently on Universal Lifeline and seldom uses the phone. Custom Teleconnect put through a total charge of $26.34 for a 3 minute collect call from a pay phone in Gardena. After 15 minutes of going over the same information with Enzo (agent ID [protected]) at Zero Plus Dialing, she agreed that she would issue a credit that would take 2 or 3 billing cycles to go through. I asked her repeatedly the total amount of the credit and she repeated $22.25 (the amount of the call) plus taxes and fees. After pressure, she stated that $26.34 would be refunded.

I intend to call AT&T later today to put a block on collect calls and third party calls on this number and advise that this amount will not be paid.

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jayHar
Denver, US
Nov 01, 2013 6:28 pm EDT

I was just charged over 28.00 for a 3 minute call. I'm calling my credit card company and then going to research every last thing about this company and post for the world to see. Calling the customer service line for two days now and they finally answer and I get treated like I'm the criminal.

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foaj
, US
Mar 04, 2013 8:10 pm EST

Here is some info I found --> Custom Teleconnect, Inc. General Manager, William (aka Bill) Perna: bperna@customteleconnect.com [protected] West Desert Inn Road, Las Vega, NV 89146 . Good luck and pass it on...

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4:23 pm EST
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Custom Teleconnect fraud

My names are Omonigho Joshua Onoge. It just came to my notice as of today 01/01/2010 that the above named company charged my chase card when i never authorized the charges, the total amount chargedto my card is $124.68, now my bank is going charge me fur unsufficient fund for the checks i wrote, and i expect them to pay those fees also, because i won't hold back taking this to the FBI.

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Update by onoge2002
Jan 01, 2010 4:28 pm EST

We worry about foreigners ripping us off, but the real scam artists are within us(the devils within) Custom Teleconnect is no different from those foreign scam artists we complaint about, "WAKE UP OPRAH"

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Custom Teleconnect what a ripoff..!!!!

I just got released from the columbiana county jail and was calling around trying to get a ride back home. I made 2 phone calls from this pay phone at 12 mins and 14 mins. The pay-phone never told me once on how much the calls were. So they take out $80 dollars from my girlfriends card. WTF..! Are you serious.?!?! If i would of known that I never would of called from that ###ed Custom Teleconnect phone. Never again will I and anybody I know. I can't believe you ***holes would do that.!

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Ginger Hart
, US
Dec 20, 2011 8:46 am EST

I agree that this company is the biggest rip off I ever seen. My son is in a correctional institution and made two collect calls using
this company and which I am assuming the state gets a kick back from. But, the one call did not even go through and I was
charged $20.14 for both calls, which only gave me about 30 seconds talk time with my son. Someone should put a stop to this
type of cost of such services. My questions is if the state gets a kick back from this look how many people are being screwed over
not only from their own state, but from this telephone company. I am going to file a complaint with the FCC and try to get my
money back.
G Hart
Delaware

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3:13 pm EDT
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Custom Teleconnect phone call charges

I made a phone call at a pay phone on Sept. 9th using my debit card. I checked my online checking account and had been charged 20.00 for the call even though I only talked about 4 or 5 min. A few days later I was online checking my account and the charge for $20.00 was gone and a new charge was on it. This call was made Sept. 12th and was for $70.80 . Then I checked on line and found out all the scams this company had made.

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Custom Teleconnect - Fraudulent charges

Made a call using my debit call to my mom when night time rates applied on 03/03/21009. Call lasted less than 5 min. When I arrived at home I checked my account on-line and a charge for $20.00 was placed against my card. On 03/04/2009 my card was charged another $13.45 making the total charge of $33.45 for a call lasting less than 5 minutes. If they think I...

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Custom Teleconnect - Scam and stealing

I was at the eye doctor to get a check-up. Used the pay phone which was through Custom Teleconnect. I wasn't even on the phone 2 minutes and I was charged twenty bucks and didn't know until I checked my credit card statement. I was shocked and angry at the same time. Custom Teleconnect you should be a shame of yourself ripping people off...It's cool because god don't like ugly!!!

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5:06 pm EST

Custom Teleconnect Fraudulent Phone Bill

A "collect" call billed as a third party on my regular phone service amounting to $125.00. Never received such a call - explained to no avail to customer service rep.
Asked her if it came in to answering machine or voice mail is it possible it could have gone through?Was told they have record of a 60 minute call and that charges were legal. When I called the number, it range and then went into fax mode. Custom Teleconnect said it was a phone booth? After several arguments, was eventually credited $50. Will further dispute the $75 balance with my own carrier!

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D. McDonald
Clearwater, US
Nov 09, 2009 8:53 am EST

The same thing happened to my business. The two calls came in after hours at 9:18 pm and 9:22pm. The answering machine picked up and recorded part of the call, which said " .. if you DO NOT wish to accept the call, press 3 now. Of course no one was here to press three, so it appeared that the call was accepted. Each call was 3 minutes at $6.00 per minute. What a scam! So we can no longer have an answering machine turned on. I will file a complaint with the proper authorities.

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Phone numbers

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Website

www.customteleconnect.com

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