Custom Built Personal Training reviews and complaints 1
View all 34 complaintsCustom Built Personal Training - Recurring Issues with CBPT
I have had 5 different trainers over the course of 3 years. This last time my trainer was fired. The bottom line is that the manager of CBPT at Omni should have contacted me and attempted to assist me in getting with another trainer and back on track. The manager did not contact me until the VP of the area responded to my complaints. He has not tried to contact me since then, even when he sees me in the gym on a weekly basis. I cancelled my credit card so that they could not charge me anymore. I was contacted by collections and share my compaints with her. But nothing has been done. I have made a point to let possible new clients know what a rip off they are and not to train with them. In fact I got one of my friends out of a contract within her 3 day time limit. I posted comments on the facebook page about them and on the gyms facebook page. In fact the managment at the gym is well aware of how awful they are they even told me they wanted them out of the gym.
The complaint has been investigated and resolved to the customer’s satisfaction.
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