Complaint Rating:

Company information:
Curves
New York
United States

This is a letter I sent to the company because of strange practices I'd encountered..anyone out there with similar experiences? I was so shocked because it seemed (here's to advertising) so open and friendly...not.



Hi. I have been to two places here in brooklyn, one on Norman Avenue and one on Grand ave, in attempts to try out the club and see if it worked for me and a friend. I don't know if it's because I'm in shape (that's honestly the impression I was feeling) that they seem to discourage me at all from joining or if it's some sort of "secret society" but they weren't at all interested in trying to work with me. What is this about?
I called ahead on the second one just to ask and make sure it wasn't as shadey as the first and it seemed nice enough when the lady on the phone said if I came in she would give me a free week pass. I asked if there was a good time and she just said they were closed from 1-3 and then I asked when they were closed and she said 8. So I showed up at seven and told the girl at the counter (apparently a different person) that my friend was running late but I could go ahead and she started in with talking about how I needed a certain amount of time to do everything (45 min...I had an hour, by the way) and throwing various other excuses my way as to why I couldn't do it then (this had happened in pretty much the same way at the first club as well). She apparently wasn't interested in keeping my business. Is this common with your clubs? My friend and I really were looking forward to this kind of workout as we liked the first time we tried it and just wanted a period of time to see if it worked for us in our schedules. However, it seems like none of your clubs have a work - or even business - ethic. I don't want to waste my time on bad employees or shabby business and I generally report directly to consumers' unions when meeting with bad business practices, as I don't want other people to have to endure stupidity either, but I wanted to check with the corporation first to see if these were simply uncompliant clubs (they are franchises). Please feel free to write at your leisure, as I will wait a few days before reporting to my normal consumer agencies. Thank you.



Honestly what's up? These people act so strange like they're selling drugs behind the scenes or something...why discourage people from paying for your business?