This company is so unorganized, incompetent ... I don't know where to start. My family felt sorry for a exchange student who came over with no family assigned to him. A single woman offered to take him in for a couple of weeks max, till they could find him a home. They never found a home for him and after 2 months she checked the child out of school and he was told that day after school that he would be going to a small town about 3 hours away and start in a new school system. My child had met him and felt really sorry for him. Without much thought we decided to take him in. The first CHI representative that came to my house to explain the process was late, brought her husband and 2 children. The kids were all over the house, the husband just talked about random non-related topics, and the wife said she really didn't have time to do this. I asked for a literature/ information they had none. I asked for a business card, nope, tore off a tiny piece of paper and wrote her number down. She said I would need to fill out forms but she didn't have them, that I should look on line. She was suppose to take pictures, no camera, and could I just do it myself. Time went by no clue to what my family and I had gotten ourselves into. Days later an employee of CHI was in an extreme rush to get forms filled out. She asked if she could just fill the forms out for me. Asked me to send photos while she filled out all the forms. I stated that this all seemed very unprofessional, and that the family of this kid would be appalled at the unorganized mess that they put their son in. I asked CHI employee for literature, to explain what role my family was to take, asked for copies of the forms she was filling out, asked for the insurance and procedures if something happened. None of this was offered I asked, waited 2 weeks, asked again, nothing. Emailed all parties I had addresses for. No info., finally spoke to same CHI employee and she said she did mail it, to an address that I lived at over 20 years ago. She didn't understand how come it was mailed there. I stated I didn't either since I had given her all my information when she filled forms out for me. She had no response. Received the package, none of the forms that she filled out for me were included, nor the insurance information. It is very scary to know I gave my personal information to CHI who has been such an unorganized, incompetent, substandard company. Since the first representative, after 2.5 months we are now on our fourth one. The others were the of the same caliber as the first one. The CHI employee I have, who lives about 2 hours away wanted to come and check on the exchange student right before Christmas. We set a date and time and I reminded her that if she was to come at 5pm that the traffic would be horrible and could take 3 hours. She assured me that she would be coming down early, doing some Christmas shopping and then would be at our house at 5 pm.
I said that would be okay, but that the kids were in the midst of finals, and I was very busy with work and shopping etc. She said she had to come. Got every one on board to be home, 5:25 no CHI employee. I call, she states that she was sorry but her child was sick. I truly understand a child being sick. But a courteous call would only take 5 seconds, or have someone from CHI call at say 3pm, Remember they have ALL my information. Nope. The no show CHI employee called our exchange student asked to come by to have him sign papers. Never calls me. Suppose to show up on MLK day at 1 pm. Calls at 2 and says she will be there in 10 minutes. Knocks on the door with her child and dirty boots. Never introduces herself to my husband, not cordial. Leaves truck running in driveway, out of house in less than 10 minutes.
I get a call from the school, counselors calls to say the student is unassigned...oopps, CHI forgot to fill out after temporary host mom quit. I went to school to fill out forms. CHI employee emailed me and asked for me to send forms I filled out at school to her.
Insurance they new nothing, I had to call to get correct information. If I had relied on their info, it was wrong. CHI employee admitted that her staff was not correct on information they gave me.
I could go on and on! It has been a horrible experience with CHI. I WOULD WANT TO KNOW OF THE INCOMPETENCE OF CHI BEFORE I SENT MY KID TO A FOREIGN COUNTRY and to pay them money.