If you see a CUI service truck pull up to your home, do not walk, please run away as fast as you can. Their mission in life is to open as many jobs as they can without completing any of the work. I have had several experiences with them, none of them good, but yesterday was the icing on the proverbial cake. I actually called Charter after the visit and immediately received a call from CUI asking me to cancel the service call indicating they would be out to rectify the situation. They showed up an 7pm (no work done) with a promise to return the next day, that did not happen. So, basically, I spent the day (3 separate call visits) and am still an unhappy Customer. I have been happy with my services from Charter (not extremely pleased with the lack of Customer Service training and skills, but the actual service is not terrible). In the future all CUI employees will be turned away at the door, not worth the aggravation.
The bad thing is I specifically requested a Charter technician, called to confirm I was getting a Charter tech, and this is what happened. You just can't trust what Charter customer service relays to you. Time over time, they have shown their complete lack of understanding/knowledge. I have been with Charter for some time now and hope to continue the relationship, but when the Customer knows more than most of the customer service staff, well that is just sad.