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1.4 130 Reviews

Cub Cadet Complaints Summary

12 Resolved
117 Unresolved
Our verdict: If considering services from Cub Cadet with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Cub Cadet reviews & complaints 130

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1:22 am EDT
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Cub Cadet push mower.

These people could not care less about their customers. I bought a new lawn mower from them and it was missing parts when it arrived after shipping to my home. Essential parts, as in I can't use the product without them!

Cub Cadet will NOT help me in getting those missing parts to me. The will not pick up their phones if I call, they will not respond if I email, chat does not work because they simply tell me I have to use the telephone, to which they never pick up. They don't even care if you let them know how bad off you are on social media. Go ahead and complain on their Facebook page, they don't care.

So stay away from this company! They will take your money, and will not deliver the goods for that money you spend!

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4:51 pm EDT

Cub Cadet 2011 ltx1050

My first new tractor, biggest piece of crap I ever bought! Can't even climb side hill from back yard.! Motor has the power, but junk hydro is worthless. Always was. I see you recalled them for a parking gear or something. You should replace them all! I will certainly not be recommending these to my friends. model # 13wq91ap009. Serial # 1c30h60-102 if you truly stand behind your products, you will contact me and make this right. Pat spicer 12275 coral rd. Coral, mi. 49322.

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1:27 pm EDT
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Cub Cadet belt constantly throwing off

I have a 2015 X T1 Cub cadet That keeps throwing its belts off. What is wrong with this thing. I've had it 2 years replaced the belt twice and had to put it back on probably 15 times in 2 years. I can't even get thru mowing g my yard without replacing g the belt 10 each time I mow! What a piece of crapp. They need to fix this issue by doing a recall. I will never buy another!

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9:06 am EST
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Cub Cadet no help with from cub cadet customer service

I had purchased a brand new 2X snowblower for $800 this past year from Home Depot.I also purchased an extended repair program for $150 so I would not have any issues. I never used it after purchase and stored it properly as cub cadet informed me too. I went to start it for the first time this winter and it would not even get close to starting. I was on the phone numerous times all the week of 1-15-18 thru 1-19-18. I had to take it to a cub cadet serviceman near me and pay for the repair myself. It was $80. I was told it was a fuel issue that it is my problem. That is an unacceptable answer to my problem. If it has never been used how is that the customers problem. It clearly came from the manufacturer with the problem. Or the store. All I asked was for help with that payment to keep a good customer happy. So from here forward neither myself or anyone I know for that matter will ever do business with your products again. Unfortunately I do not have any photos of the work done because I was just told about the problem. There wasn't anything to show me. According to the rude Cub Cadet customer service representative.

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9:43 am EST
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Cub Cadet 1045xl lawn tractor with sv601-3212 engine

I have now owned this tractor for three years, it is kept inside and maintained and is in "like new" condition. I have had numerous issues, all related to poor product design. This unit has been a constant source of problems, and finally after only 50 hours the engine governor has failed! this is the last straw; find a list of VERY poor designed components that I have had to fix;

Throttle cable outer sheathing clamp on the dash insufficient (slips) 8 hours
Battery size undersized for engine starter at new (dealer would only replace with same size battery - still insufficient)
Ignition switch failed (very flimsy design) 16 hours
Tires failed due, weather checking within 1 year, installed tubes, tread good
Hydro-static drive seal on right wheel failed (2 year) 35 hours
engine governor gear (internal) PLASTIC! failed at 50 hours

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10:28 pm EDT
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Cub Cadet 2012 cub cadet 1050 ltx kw lawn tractor

This issue is a factory defect with the mower deck drive belt set up on my 2012 Cub Cadet LTX 1050 KW. I was informed by the Cub Cadet Dealer in Mt Pleasant Michigan that this particular model of Cub Cadet has a factory defect and will continue to break drive belts. I replaced the mower drive belt after it failed in June of 2017 with an OEM Cub Cadet belt and on August 7th of 2017 it failed a second time. I am an ASE certified technician and installed the belt properly. This was confirmed when the dealer inspected the failed belt. The defect is that the belt and pulley set up is not sufficient for the deck and fails under normal operating conditions. The dealer informed me that it needs to have a 5/8 belt and the original set up will not accommodate that belt. I was also informed by the dealer that Cub Cadet is sending updated replacement mower decks to the customer. I need this replacement deck because the belt is expensive and not easy to change and is a serious inconvenience.

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Update by RansomLJ
Aug 13, 2017 10:30 pm EDT

This issue is a factory defect with the mower deck drive belt set up on my 2012 Cub Cadet LTX 1050 KW. I was informed by the Cub Cadet Dealer in Mt Pleasant Michigan that this particular model of Cub Cadet has a factory defect and will continue to break drive belts. I replaced the mower drive belt after it failed in June of 2017 with an OEM Cub Cadet belt and on August 7th of 2017 it failed a second time. I am an ASE certified technician and installed the belt properly. This was confirmed when the dealer inspected the failed belt. The defect is that the belt and pulley set up is not sufficient for the deck and fails under normal operating conditions. The dealer informed me that it needs to have a 5/8 belt and the original set up will not accommodate that belt. I was also informed by the dealer that Cub Cadet is sending updated replacement mower decks to the customer. I need this replacement deck because the belt is expensive and not easy to change and is a serious inconvenience.

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9:32 am EDT
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Cub Cadet riding lawnmower and customer support

I received a brand new cub cadet. Within 5 mins the blade was bent. Didn't run over anything. Right away it was giving me problems and would die out in reverse and thats when I noticed the blade was bent. I did not run anything over except grass. Cub cadet had me contact a local dealer who is supposed to provide warranty service and repair. This dealer said that he only serviced the product he sells. Contacted customer service and they said they could give me a replacement blade but if I put it on wrong it would void my warranty. They said I could contact other dealers and would give me a list of numbers but wouldn't say if any would come out to me. Found its common for their dealers to refuse service on products they did not sell. Also read it's common for there decks to come out of the factory missing pieces causing blades to bend. You spend $3000 on something you expect better customer service! First new mower I ever bought. Never ever had this problems with used supposed crappy ones I've had. Worst customer experience ever! Read there complaints it's a mile long! Never will buy their POS products again!

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12:51 pm EDT
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Cub Cadet Mowers are P.O.S.

bought a Cub Cadet 3 years ago a LTX 1045, it's been a p.o.s. since the first set of bearing assembly for blades went bad from start to 19 hours. of course with no way to put grease inside the bearing assembly, for there is no grease fittins. and the only way to get grease in side, is to pop the bearings out, which you can't reuse. by taking them out to put grease in, you have to either order the whole assembly/bearings and all, and you still have the same problem. so you say, why not drill/tap for grease fittings your self? great idea, but the bad things about this idea, is that fastening the assembly back to mower deck the housing is made of soft metal, and they come with self tapping screws/ sold separately of course. and once screwed down tight you'll have a problem of wallying out the treads after you tighten it down. blah, blah, blah, and bout every 30 or so hours the bearing go bad. and if this was the only problem with this P.O.S. i may could live with... maybe, but dam-it already, i'd make one heck of a long list here. it's just a shame that the customer support had any support about them. bunch of smart ares of there. that another story in it's self. i'll never buy another, they'll not get another dime. i'll do all i can to speak out against the vile creatures there at customer support head quarters, and bout their product.

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12:56 pm EDT
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Cub Cadet Horrible Customer Service and Unfairly Voided Warranty and Sexism

Cub Cadet has been absolutely unprofessional and unreliable. Our business used to use three of their Cub Cadet® 18 in. 187cc Rear-Tine Dual-Direction Tiller on a daily basis. We have them professionally maintained on a regular, quarterly basis. So we thought that when we took one our tillers in to an official Cub Cadet dealer and repair shop Dewinne in San Antonio to fix what turned out to be a blown motor, which *is* a clear warranty problem. Jeff at Dewinne on Bandera in San Antonio, the authorized repair man, asked our delivery man if he had put oil in it, and since it wasn't his job, but the job of our *professional* maintenance man, he said no.

Jeff at Dewinne then said that this, FALSE, information voided our warranty and relayed such back to Cub Cadet. Absolutely every effort to correct the information has failed miserably, due to what appears to be one of those lovely good-ole-boy networks, with the horribly sexist customer service of Cub Cadet (Bill by name, no last name, no extension, and apparently no responsible supervisor) attempting to grill our office workers about the workings of a tiller, and speaking to them with disrespect and condensation when they did not know exactly what was going on with the tiller. Jeff at Dewinne was also horribly sexist and condescending towards our office staff.

Jeff at Dewinne now wants more money than we paid for the tiller just for *looking* at our tiller, and is holding our tiller, and the parts he has been paid for, at his shop for ransom. For what, by all rights, is a valid warranty repair. He maliciously and with intent and purpose, decided that he would be greedy and claim that we had vioded our warranty.

Bill at Cub Cadet has stated in no uncertain terms that they *will not* do anything to rectify the situation, will not accept a return, will not negotiate a rate and will not honor their warranty. He was rude, crude and entirely unacceptable.

Our company now has two tillers, and one being held ransom, that we will not be using anymore and will be buying tillers from people who *aren't* Cub Cadet. And if those tillers need repair, we will be going somewhere that is *not* Jeff at Dewinne.

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1:38 pm EDT
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Cub Cadet Flawed steering design

If you bought a 2013 Tank SZ, your steering will stop working. The gears appear to be cast, which is a joke. What's more is that the bolts that hold the gears to the caster pull down on unsupported areas of the gears, causing them to snap. After 25 hours and meticulous maintenance, both sides of mine are broken, preventing use altogether. Simple spacers would have prevented the problem, or a properly designed gear. Is any company reliable anymore, for any cost? This is a $10k+ machine.

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1:00 pm EST
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Cub Cadet Accelerator sticks

When the temp is in the single digits the UTV starts fine and when you depress the accelerator to go forward or reverse the throddle sticks wide open and all you can do is turn it off. you cant shift it out of gear to neutral. Once the temp warms up the problem goes away. Very Very dangerous

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10:55 am EDT
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Cub Cadet defective equipment

I bought a new cub cadet RTZ 50 from tractor supply in The middle of may. The machine seam to run OK for about two months and didn't see much cutting do to an unusually dry summer. One day in the middle of august I was mowing and the left side of the mower started to make noise and the wheels quit turning, at the same time the drive belt started smoking and fell off. I called tractor supply and told them the machine had a problem. Even with the belt replaced the left drive would not work and the right drive was starting to grind as well. Tractor supply was willing to have it repaired for free, but was unsure how long the repair would take. Being it was only a couple of months old I insisted on a new replacement. So I loaded up the old mower and went to get the new mower.
When I got to tractor supply they could not get the new RTZ 50 to run. It would crank over, it had plenty of gas, but it would not fire up. There was also another RTZ 50 at the store that was returned for some problem {the mower was there but the associate said that he didn't know what was wrong with it}. At that point I asked for a refund and I am led to believe that there are common mechanical issues with this machine. Paul

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robbie337
, US
Aug 21, 2015 9:34 pm EDT

I've noticed the wire coming from the stator comes unplugged a lot and you hardly notice it is.

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12:59 pm EDT
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Cub Cadet Do not buy it is money pit

Bought a new Cub Cadet ( CC ) lt1045 mower with extended warranty from Lowes...what a mistake. Did not use it but once and the drive belt came off. Told I had to take it to authorized service 4 hours round trip to get service. Local companies selling CC only serviced what they sold and said the CC warranty reimbursement program bad bad bad. I fixed it myself...$5 spring.
Then deck belt kept coming off and I had less than 40 hours run time. Belt tensioner bad design. Had to put washers to keep belt tensioner at right angle for deck height.
Now steering gear at bottom of steering wheel shaft keeps stripping even though I change all parts. What a piece of junk. Only good part is the kohler engine because they did not make it.

Pulled lawn sweeper behind mower periodically but had to stop that because metal so thin at back of mower it started tearing frame connection on mower. CC used to be all about quality, what happended to their management...they should be fired.

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2:26 pm EDT
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Cub Cadet Faulty product

I purchased a cub cadet recon commercial brand new to cut about 3 acres of are grass i purchased a new mower so i would have years of trouble free service. About every 3 or 4 times i use this mower it quits working i've had this in the shop at least 8 times and i've only had this mower for 2 years and that's not including the several times i've fixed this myself. I've contacted the company with no response there customer service is almost as poor as the quality of the product they make don't let the words commercial mower fool you this is sure not one. From what i've read there's other customers that have had the same problems with the drive train

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12:47 am EST
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Cub Cadet hydro gear transmission on a zforce 60 zero turn mower

I have a zero turn mower and earlier this summer i had a transmission on left side break an axle. They covered that part under warranty and got me back in business. Not even 4 more hours on the machine and the same thing happened on the right side now they won't cover it is this the kind of products cub cadet is making. I thought is would be good machine thats why I bought it now its turning out to be junk. I hope some will respond this I feel I got the raw deal on this one.

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1:51 am EDT
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Cub Cadet Belts

I bought a cub cadet enforcer. When i got it home i tested it out on my personal lawn and with in the firs five minutes the belt shredded! So i went on like and read about all the horror stories of similar problems. I took the mower to watermans farm and machinery. They are a local cub dealer in sabattus maine. They were verry helpful and the tech (Lee) that worked on my mower was a cub guru. He really new his stuff he adjusted the deck and tweaked here and adjusted there and the mower runs great. I mowed for 10 hours straight today with no problems. So dont give up on yo0ur enforcer all it needs is a good tech that knows what hes doing!

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4:59 am EST
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Cub Cadet Drive Belts

Purchased in early May 2010 new with a few hours registered?on odometer.
Screeching when engaging blade lever. Pulling power diminished gradually after mowing every 10 days. Final seasonmowing today 11/10/2010. Traction stops at full depression of forward pedal resumes at half pedal. Called local CubCadetDealer.Very helpful.Advise to check for stretched transmission belt. None shown in operators manual. Removed mower deck, 3 pins, one cotter pin, simple.
Inspected v- belt from engine to transmission. Reversed, flat side on pully, v-side to the outside. Slackend belt, twisted and prodded with tool, pulled through and repositioned correctly. Reassembled, no more screech, new "kick-###" torque. Better than first run back in May. OBVIOUSLY BELT WAS INSTALLED INCORRECTLY UPSIDE-DOWN. PROBLEM NOW IS BELT IS PREMATURELY WORN WITH A NICK FROM JAMMING AND STRETCHING. REPLACEMENT TAKE 2-3 HOURS AT SHOP, PRICE $165 PLUS PARTS. BELTS NOT COVERED UNDER MANUFACTURERS WARRANTY WHICH IS STILL ACTIVE PURCHASED EXTENDED AT HOME DEPOT. MANAGER WILL CHECK INTO IT, CALL BACK NEXT MONDAY. SO FAR HOME DEPOT HAS FIXED SUBSEQUENT PROBLEMS NO MATTER WHAT I BUY FROM THEM. THERE HAVE BEEN OTHER ITEMS AT OTHER STORES WITH SIMPLE MISTAKES BEARING EXPENSIVE CONSEQUENCE MORE OFTEN THAN I WOULD PREFER. WHAT IS GOING ON WITH MANUFACTURING THESE DAYS, DOMESTIC OR FOREIGN? WHAT NEEDS TO HAPPEN IN THIS CASE IS FOR THE MANUFACTURER TO "OWN-UP" TO "SCREW-UPS". ALL TOO OFTEN EVERYBODY WANTS TO BLAME THE CUSTOMER FOR THE WRONG FUEL, THE WRONG GRASS, THE WRONG TIRE PRESSURE...IT IS ALL WRONG BS. BE PERSISTANT AND YOU WILL GET SERVICE. WHEN PERSISTANCE CEASES TO WORK, I WILL START NEGATIVE BLOGS AS I AM RETIRED AND HAVE THE TIME TO GATHER GROUPS OF DISSATISFIED CONSUMERS TO BAND TOGETHER WITH A GOOD LAWYER AS A LAST RESORT. CONSUMER RIGHTS ARE MORE IMPORTANT THAN EVER IN A WORLD OF MARKETABLE "JUNK".

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3:42 pm EDT
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Cub Cadet Bagger

I just bought a cub cadet LTX 1045 and a bagger. The first time I tried to use the bagger I noticed a lot of grass and leaves were being thrown out from under the right front mower deck. With other mowers this usually means the chute is full. I mainly bought the bagger to vacuum up leaves and pine needles but nearly a forth of what I was mowing over was not going into the bag but being blown out into the yard. As for the pine needles the mower was "balling" them up and leaving them on the lawn. Another thing, after about 10 minutes of mowing the chute to the bagger came apart, shooting debris all over the lawn.
I called Costumer Service and guess what, It's not a bagger but a grass catcher, not meant for leaves and pine needles. WHAT! Also I was told grass is attached and not loose like leaves. Well grass doesn't go into the GRASS CATCHER any better than leaves.
So now I am stuck with a $2000 machine that mows and that is all. And those big heavy blades it comes with are already nicked and all I have is grass and leaves and pine needles that I have mowed for years. What a jip.

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Update by kasaan2d
Nov 26, 2010 9:36 pm EST

Why do people keep believing these scam artist? If you have to send money OR give your personal info IT IS A SCAM.

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Tupelo_Rod
Tupelo, US
Aug 20, 2011 1:58 pm EDT

All I can tell you is, if you are going to bag your grass, don't wait until it gets very high. In fact, the best way to bag the grass is mow about 2 or 3 days prior to when you normally mow OR raise the blade a notch and mow when you normally do. This keeps less grass trying to go into the chute at once. We have an LTX 1045 now but had a 42" LT model prior and we ran into problems with the chute clogging if we kept the blade the same height and mowed our yard on the same schedule.

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2:46 pm EDT

Cub Cadet Buyer beware

I just was told at your south haven michigan store that my business is no longer wanted or needed there by your not so helpfull employees.

just bought a cub cadet push mower last week, put oil and gas into mower, started to test mow a small patch.

the adjustable speed control was improperly assembled and didnt work at all, front left wheel was improperly installed, bolt was stripped out, ok fine...was willing to fix myself and forget about it.

1 week later was going to actually use the mower for first time.

after running a few minutes, engine started to choke sputter and backfire..few minutes later engine died and started to blow black smoke.

now i am UN-happy.

called store and talked to store "manager" leah.

she said "sure, bring it right on in".

ok.

when arrived at store with mower "leah"

grabbed mower from me, and i started to explain what was happening with it, she said didnt want to hear anything yet, and pushed mower into backroom to "try" a couple of "things".

hmm ok..

comes back out with another employee, and he states there is "nothing" wrong with mower.

procceds to start it up, it sputters on start, it is still smoking and barely running.

then states that it must be an "operator" error and that i didnt have the safety lever fully engaged and the mower was "fine" and they werent going to do anything...no return, no exchange, mower was "used" and to have a nice day. goodbye!

"now i am mad" no explanation to what was the problem he "fixed", and wanted no input from me whatsoever on what mower was really doing.

to-bad so-sad have a nice day!

i procceded to tell "leah" and the other guy that i had spent about 8 thousand dollars at this particular store over the past six months on various pneumatic tools/animal feed, fencing and welding equipment and that was a pretty crappy way to deal with a loyal customer about a $299 push mower that was basiclly broken before i even had gotten it home and that and i was going to contact TSC corporate and Cub-Cadet about this complete failure to even "attempt" to stand by the product that they were selling.

manager "leah" then told me, FINE you can have your money back, and so much as told me my business was no longer wanted or appreciated at TSC and here is your money, GET out!

i am not one to fire off cranky complaining emails on a whim, but in my personal experience with over 10 years of customer service, i have NEVER seen a as such a poor example of on how to handle a customer with a legitimate problem with such a seriously defective product..

was really just told it was fine and nothing was wrong with mower and maybe i was too dumb to use it and we were actually just lying about the wheel and speed adjustment problem, and the backfiring and smoke was just imaginary!

a totally-unbelievable and embarrassing experience in front of other store staff and shoppers.

so in ending,

i would jst like to say that up until this point that i was a very happy and loyal TSC customer/shopper and spent a large part of my farming and equipment budget at your store annually.

but due to this incident with manager "leah" and the other rude employee that speculated on my "imaginary" problems with this mower, that this will regrettably no longer be the case.

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CubCadet1050
Portland, US
Jul 10, 2011 4:40 am EDT
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Nice complaint about the store where you bought the mower. I thought this was a site to review and rate the actual mower versus the store manager. Your review is a waste of time.

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cph12065
Schenectady, US
Sep 19, 2010 10:53 am EDT

customer service at TSC is a thing of the past

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cph12065
Schenectady, US
Sep 19, 2010 10:52 am EDT

customer service at tsc is a thing of the past

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11:51 am EDT
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Cub Cadet RZT 50 Zero Turn Mower

Purchased at Lowes for $3, 000. Mowed 3 acres for four seasons. Drive shaft broke, got it fixed at authorized dealer. Very expensive! Now it is in the shop because of the left transmission. After $500 worth of parts, it is running as bad as it did when i took it in to them. They haven't determined how much labor they are going to charge me yet...
They continued to tell me 'it is a throw away mower'. I said $3, 000 and the name Cub Cadet never indicated to me that it was a 'throw away'. I wish they had told me that is was a "throw away" before I spent $800 in March and now awaiting the next bill for a mower that won't mow!
I can't AFFORD to just throw away $3, 000 plus ...
Now I researched, and they aren't even making this mower anymore. Cub Cadet you failed me.

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Arthur B. Clarlk
Leesburg, US
Aug 20, 2014 2:27 pm EDT

I bought a slightly used RZT 50 last year in June of 2013 from a Cub Cadet dealer. The very first day I used it I had to call the dealer to come put a new battery on it. I used that mower about a month and something tore up on it and I took it back to the dealer. After a month and him telling me that he couldn't get the parts for it, I told them to fix it and to sale the thing. I had mulching blades on it and the discharge chute blocked. I grew up on a farm in SW Georgia and walked behind a peanut picker all day and didn't get as dirty as I did with that mower. I wrote Cub Cadet a letter and told them I thought it was a design problem. I have been involved with grounds maintenance for over 35 years and have never had a mower like that one. Like a fool, I bought a slightly used Cub cadet lawn tractor and I haven't been able to stay out of the shop with it. In the meantime I wrote Cub Cadet a second letter complaining about the mower. In May of 2014 I was at the point of needing the ZTR mower and went and got it from the dealer. I had to wait on him to bring it from the back to load it on my trailer. This was on a Monday. I left it on the trailer until Friday when I go ready to cut customers grass and it wouldn't crank. I called the dealer and he said he couldn't send anybody out there with a new battery. I stopped what I was doing, drove 10 miles to the dealer, waited on him to get a battery, went back an put it on and then the PTO would not engage. At this point I lost all confidence in the dealer. I wrote the 3rd letter to Cub Cadet. It was at this time that I found out that Cub Cadet was owned by MTD and that said a lot. MTD had never been the brand name that Cub Cadet was or at least I thought it was. I ended my last letter with bold letters "piece of junk". Between the two units, one of them is in the shop every week. I won't put into print here what my mechanic said the last time he worked on it. I recently spent an hour on the phone with Cub Cadet and they told me to take it to a different dealer. I told them I didn't think that company was a Cub Cadet dealer and they assured me they were. I took the ZTR by there and he said he did not service them at that location but he did at his other store 30 miles away. But as soon as he found out it was a ZTR he said he didn't work on them. He also did not have high remarks for Cub Cadet. When your dealers do not have high remarks for the product they are selling, that is a big problem right there. I can tell you too that if you purchase a unit from Lowes, Home Depot, or any other place where they sit out in the weather, you can throw your warrantee out the door. I told the supervisor that I spoke to on the phone to come watch me mow and he would see what I was talking about but he said he couldn't do that. While I was being transferred to the Supervisor on the phone, they advertised, Troybilt, Yard Machines, Ariens, and several other brands. Do your reseach before you buy and anything that is made by the parent company of MTD, stay away from it. I have used a lot of different mowers in the last 35+ years in professional grounds maintenance but have never encountered a mower as sorry as Cub Cadets and it sad as they use to be a good brand name. Bottom line here is to stay away from anything Cub Cadet.

Z
Z
Zturn expert
Valley, US
Jul 26, 2010 11:21 am EDT

Lowe;s doen not sell cub cadet, at lowe's you will find Troy-Bilt which is still made by MTD ( Who makes Cub Cadet ) same p.o.s. in my opinion, buy an exmark!

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