5-12-10, Wife is online looking up education. She fills out the CTU survey, and provides our home phone number. She did not read the privacy disclosure. The Disclosure informs the reader of the web site that a cookie will be added to the computer, so CTU and other third party companies will know what websites your computer visits. The disclosure also states that your personal information (Your phone number, Address, Etc.) will be provided to "Responsible" 3rd party companies. This might explain why four education search companies have called non stop to talk to my wife.
5-13-10, CTU calls, doing a follow-up to see how they can help. Wife informs the scam company to cease and desist from making calls to our home.
5-14-10, CTU calls, asking for wife, and I the husband inform CTU to cease and desist. The lady from CTU insists she must talk to my wife. Phone call disconnected from our end.
5-17-10, 9:00am, CTU calls, asking for wife, and I the husband inform CTU that I have already requested a cease and desist from their calling center, and if calls persist, the police will be notified. Agent from CTU informs me that she will make a note in the computer. This would indicate to me their is a call log. (Crossing Fingers)
5-17-10, 1:00pm, CTU calls, asking for wife. I asked who would like to speak to her. The lady gives me her first name (acting as a friend), I asked the agent what company she was calling from. The agent repeats "Is your wife available?", I again asked her the name of the company. The agent states she is calling from Colorado Technical University. I the husband, re-inform CTU that I have already requested a cease and desist from their call center, and that I will press *57 on my phone, have the call annoyance agency track their phone number, and when paperwork arrives from phone company, I will obtain a case number from our police department, and will file a formal complaint. The lady from CTU terminated the call from her end.
5-17-10, 1:30pm, Knowing that the police process will take days, even weeks to complete, I make an attempt to contact a CTU call manger, or supervisor that might listen to reason, and take our phone number out of their system. Here are the steps taken.
1.) Went to CTU website. No phone number is provided to contact their university. There is a Red Flag.
2.) Research their name in connection with harassment on the net, and found this site, where I found a phone number left by a member.
3.) Called CTU, and reached a "incoming" call center. Took a lot of patience, and several conversation angles before the phone representative would put me on hold to talk to his supervisor.
4.) The supervisor informed me that they do not have logs for outgoing calls, and I would need to call the main campus to stop out going calls.. She then gave me the number (1-847-783-8910) and transfered me to the main campus.
5.) Upon reaching the main campus number, a phone map gives several options, but none of them mention harassing calls. However, if you dont hit any number, you are transfered to a live agent.
6.) I explained to the live agent that I want to know how I deal with harassing calls to my home. I give the lady a brief run down of the events, and she responds with this reply " So your saying that you were accidentally called by one of our agents?" I informed her that I was not accidentally called, and she told me to hold one minute. She then transfers me to a voice mail of an individual without warning, and without providing the number of the voice mail I was put in contact with. The voice mail announcement give a name, no title. So she could have sent me to anyone's voice mail.
7.) I left a message regarding the issue on the voice mail, and waited for the voice mail program to prompt me to return to the operator for assistance if needed. Of course this company made sure their voice mail does not allow you to reconnect with a live operator.
To date, no call back.
a.) The outgoing agents that call your home to sign you up and collect your money act mor elike rogue bill collectors that admissions representatives.
b.) The incoming agents that you call to complain about the outgoing agents seemed prepared to deal with call complaints from angry citizens, and do their best to deflect information that will assist you to solve the harassment.
c.) If your lucky enough to obtain the "Main Campus" number, you will NOT find a number for Safety department, student union, information technologies. Another Red Flag.
d.) If your lucky enough to reach a "live agent" at the "Main Campus" you will be told that all those calls to your home was actually only one call, and it was a simple mistake by their call center. and then be transfered to voice mail of an unknown person, with an unknown title.
e.) Be prepared to press *57 on your phone as soon as CTU hangs up with you, and call your police department.
Return to this post to hear the updates.