Complaint Rating:

Dear Sir/Madam,
I am hoping you would point me to the right direction regarding a complaint with sofa company CSL.
Cutting the story short, when it was delivered we noticed there are a few obvious defects on one of the leather sofas. The ones in the show room didn't have any marks on them.
We have spoken to the company and they are unwilling to exchange or refund us and really don't seem to be bothered as we have paid the full amount.
We are in the process of getting a leather specialist to see if the it is natural or if it is faulty as we are aware it is their word against ours. Do you have any other advice for us?
I look forward to hearing from you soon.
Many thanks for you time in reading this message.