Complaint Rating:

Company information:
Crystal Cleaners
1 New Haven Ave; Derby, CT
Derby, Connecticut
United States
Phone: (203) 734-3321

Coming from a work background that involves customer service, I realize how important customer satisfaction is in comparison to the ability for a business to serve these satisfactions. How hard is it for a Dry Cleaning Service to do its job? Apparently too hard. It was not enough that I had to come back twice on the same day because the first time, I was not found in their system. Maybe the OWNER should have looked just a little bit closer. On top of that, when I came back a second time, I was expecting at least an apology. Instead I was told to pay the full amount and to leave. When I asked if they business had a business card, I was answered rudely that she has never had the need for one. How could a business not have a business card? In addition, when I said that I was not pleased with the service, the owner said “I don’t care!” Who says that to a customer? I was mortified!