Complaint Rating:

Company information:
Fry's Electronics
Woodland Hills, California
United States

After selecting a HDTV I wanted to buy, the salesman went to the back to see if it was in stock. He returned and said there were no new sets available, only two open box sets. As soon as he said that, he quickly turned around and walked away. He didn't try to interest me in the open box items, or in any of the other HDTVs in the store. He didn't even say thanks for shopping at Fry's. He just walked away and left me standing there.

I really wanted to buy this particular model, and had been comparing prices at various stores. 3 days later I returned to Fry's and found the same model on sale for $200 less. This time another salesman offered to help, and I asked if they had received any more of these HDTVs. Here returned after checking and said they were out of stock, except for two open box units. I asked if the open box items were in good condition. The salesman said yes, most likely they were returned because the buyers didn't like the screen size. He also said the open box items would be sold at a reduced price. When I expressed interest in buying the open box TV, the saleman started dragging his feet. He said the manager and himself would have to examine the contents to insure everything was there. He wasn't sure when they would be able to do that. I could tell from the look on his face that this was a job he didn't want to do - he was lazy. Then I remembered that Fry's has a store in Burbank. I asked the salesman if he could call the Burbank store and check if they had this model HDTV. He didn't like this. He said, you want ME to call the store? I said either that, or give me the store's number, and I'll call. So he gave me the number, but when I called, it was a discontinued number.

Moral to this story: If you want good customer service, don't shop at Fry's.