Complaint Rating:

Company information:
Cruise Value Center
United States
www.mycruisevalue.com

On May 31st, I’ve booked a cruise with them on Celebrity Cruises. Then, I’ve decided to change my option and ask them to cancel the first and book the second. No reply. One again, I’ve sent a message, no reply. Then I finally have sent a mail with the authorization to debit my cc for the cancellation fees, us$ 150.--. No reply. One more request, no reply, and one more, no reply. Finally I’ve had to call them from France and the guy told me that I could not find one of my messages. Very strange if you think that at the moment where you book, they immediately catch the deal. Ok they have sent the money back (oops hope so, not yet checked) but this will be my last business with them, would prefer to deal with smartcruises.