I have been paying my $40/mo for YEARS now. In the last three years I have had 7 (that's right SEVEN) service calls on my AC unit at $75 a pop. The contractors started out as "Good" in the first few years (when it was Total Protection) but their quality quickly declined over time after they became CCHS. One even left the outdoor unit with wires and wire nuts hanging on the outside of the unit just outside of the fan blade. When informed of the improper work CCHS offered to send me someone else to give my next $75 to (hahahaha). When returning from a funeral a two weeks ago I had a basement full of water. Since the first call to report this incident, we have spent 24 full hours on the phone trying to get SOMEone to provide actual customer service. They initially quoted us a 3 week waiting period before a contractor could come, we had to push to get an emergency visit. It should have been offered rather than us having to demand it. Then they called asking us to stay home on Friday night so that the contractor could come by around 8pm. At 945pm when the contractor still hadn't shown up they said the call was "cancelled" by us. (hahahaha AGAIN). He did show up on Saturday and said he couldn't get parts on the weekend. By Tuesday (after no response from either CCHS or the contractor) we called again to be told that the claim was denied due to "mproper installation".The problem with this logic is that 1) either the previous 6 contractors, the gas company, and the city inspector had all overlooked "improper installation" or 2) the 7th contractor was full of it. In any case, we tried to file an appeal. In 5 (more than an hour per) calls, we finally got someone who could handle the appeal. This person said too bad, it wasn't a mechanical part that was broken, it was a drain pan. The contractor told us and put in his report that the coil was overheating and melted the drain pan. So they won't replace the pan even though the coil is the issue. They won't replace the coil because the drain pain is whats broken now and they don't cover that.
While i would have recommended Total Protection, i am warning the world to avoid CCHS at ALL COSTS - this is no deal, it is THEFT!! There is no way to file an emergency claim online. There is no way to file an appeal online. There is no end to being "put on hold due to high call volumes', but when you look at the online reviews you see why - they are screwing everyone and when someone calls and stays on the phone for hours waiting for help, CCHS call honestly claim "high call volumes". Maybe they should instead focus on being reputable. Caveat Emptor I suppose, at least until enough of us get together on AC claims for a CLASS ACTION LAWSUIT.