Complaint Rating:

Company information:
Er Solutions
United States
Phone: 877-227-0067

My husband got a call about our radioshack account. (not making excuses, we had moved and didn't get a bill.. we forgot.. we do agree to the charges.. ) They had givin us a payment plan of 309.00 every 2 weeks by auto draft. We agreed, our bill would be paid off in 3 months! GREAT! Until our first payment. . Feb 15th 1payment of 309.00 was taken out... then feb 18th ANOTHER 309.00 was taken!! After 6 phone calls and getting routed to Texas, I FINALLY got a professional person on the line who listened to the WHOLE issue instead of hearing Radioshack and immediatly transf to another branch or hanging up!. . She got me a supervisors name and Ext at the Washington office.. No problem.. they said they would put in a report and get the money back to me in 48 hours.. well as of Feb 25th.. still NOT in my account. I have called and the dept I need isnt in until 10am!.. So still 309.00 short in my account and bills that are due!!... Now this friday Feb 29th I am sure we will get a call to authorize 309.00 to be withdrawn from my checking account.... I sure hope they have a Western Union or Money Gram.. because they will NEVER have authorization to draft ANY ammount of money from my account EVER again!