Complaint Rating:

Company information:
Clearwire
United States
clearwire.com

My exboyfriend got internet service through Clearwire last year. A man came to set up the service and said that our location might not get a good connection and if it wasn't working to call Clearwire and we could cancel right away. We were also told that Clearwire worked in Oregon, so that when we moved to Salem in a few months we could just take the Clearwire box with us and have uninterrupted internet service. After a couple months we got tired of the internet always cutting out and we called up to cancel and they said we had to pay an early termination fee of $200, even though we weren't receiving their service reliably. We kept the service because we did not have an extra $200. My exboyfriend moved to Salem and found that Clearwire did not work there, only in Portland and Eugene. He tried to cancel again because he wasn't receiving their service at all and they said he still had to pay the early termination fee. He asked for documentation that we had signed up for a service we weren't getting and they couldn't show us Anything with our signature on it. They said we automatically agreed when we had it put in. I am no longer with my exboyfriend and the Clearwire was set up for autopay temporarily on my bank card because my boyfriend ran out of money for a couple months. He will not put his own card down because he doesn't get the service in Salem and they will not let me cancel the service or remove my card because my name is not on the clearwire account. They told me to close my bank account if I didn't want it automatically withdrawn anymore. This has to be in some way illegal, to be charging someone for a service they are not receiving and that they never signed up for. And on top of that not let them remove autopay for an account that isn't in their name. I don't think I should have to close my entire bank account to stop autopay for a service that isn't being delivered, that isn't in my name and I haven't signed anywhere on with my consent.