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Enhanced Recovery Corporation Complaints - Criminal harassment!

Review all Enhanced Recovery Corporation complaints

Enhanced Recovery Corporation

Posted: 2007-01-04 by Teresa Simms [send email]
Criminal harassment!
Complaint Rating:  73 % with 11 votes
Criminal harassment. I am looking for a consumer protection lawyer because ERC has been calling me daily for 8 months going on 9 months. Today I got 2 calls.

They are looking for someone with a DIFFERENT: 1.) spelling of my first name 2.) spelling of my maiden name - not even the name I have gone by for 23 1/2 years 3.) ssn 4.) address. The only thing they had right is a phone number that they got from my elderly dad. I called them several times to say they had the wrong person and they needed to concentrate their efforts on letting the person with the correct ssn know they are being sued. They wanted me to fax them a stolen identity report. MY IDENTITY WAS NOT STOLEN, unless I were dumb enough to give them my ssn when they asked for it. Hmmm. Oh yea, if I were to fax an identity theft report they would have it that way.

They are not recovering debt -- they are harassing bystanders. I can't tell you how many times they interrupted me from important activities at work and home. It is just senseless.

Their website states that "The founders of ERC, John Schanck, Kirk Moquin and Mark Thompson have maintained solid reputations for performance and service throughout their careers in collections". If a reputation should be built on harassing the wrong people, then it is true. They are breaking the law. The website says that "discipline" involves being "persistent". I believe the courts need to explain the difference between persistence and harassment.

A local sheriff called them and told a supervisor that they had the wrong person and it only stopped them for a month or so. I am tired of spending day-time cell phone minutes on their useless messages.

Frustrated & annoyed,
tls.
Comments United States Unsolicited Phone Calls
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Comments

576 days ago by N Griffin [send email]
I understand that it's frustrating to receive calls for the wrong person but why did it take this guy so long to call back & inform ERC that it was the wrong number? If anyone called my house even once for someone who does not live with me or is a friend/associate, I would have simply called ERC and had the number removed. It's that simple! And as far as the police report thing goes, yeah it would have been stupid for you to put a social security number on a fax. But you could have faxed a cease and desist letter WITHOUT a social security # & put this dramatic ordeal to rest within two day... not eight months! Whew- what a mess!
416 days ago by Pat Wright [send email]
SEE: http://whocalled.us/lookup/8004973803 for another slew of complaints.
Anybody interested in a class action suit against this harassment practice of ERC, Jon Schanck, Kirk Moquin, Mark Tompson, and their dear operator, at least one of them, Ms. Tate?

I've had enough and whoever N. griffith is, it's probably someone from ERC, because it is completely untrue that they stop calling when you tell them to stop calling.
362 days ago by C Kramlich [send email]
ERC is the worst bunch of so called professionals I have ever dealt with and if someone is serious about a class action lawsuit against them, count me in! I am being told that I owe $706.64 for a credit card I never had. I am still trying to contact the original lending company, Credit One Bank/Bank of Marin. The address they (ERC) have and the time frame they have do not match up with where I was living at the time and after calling my personal bank, they have no record of any payments coming out of my checking account for Credit One Bank/Bank of Marin. ERC is telling me that payments were being made on the account from January 2006 through August 2006 and then stopping. A year later ERC is now contacting me about this charged off account? Something seems very fishy about all of this.
285 days ago by Y. H. [send email]
Heck yea! I get a call from Amy from this place. I called last week, finally, after being frustrated with all the unnecessary calls... and I had them remove my number. I still get a call from AMY... then I call them.. and some idiot named William -- who does not even sound like he's even IN this country, asks for my name... my ssn.. (yeah right! Like I'm going to tell that to you!) and crap like that.. He says, "Without the reference number I can't help you. Give me your SSN so I can see if you're in our system. " Uh-huh! Right! I told him, "No! I am NOT giving you my ssn." Then he replied... "well okay, then, keep getting calls from us." What a prick!
83 days ago by Whitney [send email]
As a former employee of Enhanced Recovery Corporation, and also as somewhat of an expert regarding every collections State Law applicable to North America, I'll have you know that most of the "research" tips you give on the Complaints Board is completely false. The reason that the fines for breaking any of the state laws are so steep is because every employee there has been trained not to break them. Every phone call is completely legal, every word we say is part of a strict guide, and every rebuttal is completely within the guidelines of the FDCPA laws (since you don't accurately complete your research, I'll just let you know that that stands for the Fair Debt Collection Practices Act.) You can look that up.

As for the "unjust" phone calls that have repeatedly been deemed "harassing" are also completely legit. After three months of ignoring your Credit Card statements (which are actually a luxury, not required by law and should be accepted as such) and the proceeding three months that ERC holds rights to these accounts, I do believe that these "victims" have had plenty of time to come to terms with the reality of how bills work. You take someone's money, then cry when this person after six months asks for their money back? Not to mention that all of the collection steps are clearly stated on the Credit Card application that these innocent people are so eager to sign. My suggestion: If you don't readily have $10, 000, don't accept a credit card claiming you can pay someone that amount of money. Is that not common sense?

The term "Cold Call" is laughable at best, considering that all of the information given to us by Discover, MasterCard, Visa and American Express (Can you guess where this is going?) is given to us by *gasp* The Card holder. When you fill out that attractive piece of paper that gives you all this free money, you have to supply your Name, Social, Address, ect. We are not magical. We do not ask you for your Social for our pleasure, we verify it. And I literally laughed out loud when I read your advice on pretending to be said card holder to obtain information. Well isn't that just the pot calling the kettle black? You see Nick, in America, that's called fraud. Also you cannot record our phone calls unless you have asked our permission. There is no exception to this. We only record our phone calls because we include a declaimer informing you of our intent and purpose for calling, which is given in every call. (Much like you'll hear, should you call your cell phone provider or local bank.)

So, just to educate you Mr. Bleeker, as a former collections agent we do not wake up in the morning with a mental list of all the people that we want to make cry on our telephones. We do not enjoy being called names, being lied to or being evaded. We have families and lives and feelings and we also pay our bills on time. We are not in the wrong. Personally, I have spoken with many people who have simply fallen on hard times and could not foresee what was going to happen. In which case I pull as many strings as I can find to get these people a low settlement (which is not an option by the way, with their CCD provider) If any of the people on this Complaint Board had called this company and rationally explained their situation with intent to pay (Not to mention if they had simply paid their bills in the first place) nine times out of ten they would have walked away paying MUCH less than they owed. This to me sounds like a huge favor our company is doing for them. And just to be clear, when life gets tough, you still have rent to pay and your children are still hungry. Delinquent card holders expect bills to take a few months off. Now where was the small writing on the application that said THAT would happen? Right next to the small writing that said life was going to be easy? I thought so.
31 days ago by K H [send email]
What "Whitney" says is a bunch of crap. Not everyone is dogding a debt, but ERC will just not listen.
ERC called to collect a debt. I always pay my bills. So I called ERC and asked what the debt was for. It was for an overdrawn checking account in my name, but not my SSN. My name is very common and I told them this was not my SSN and they could do everything and any thing they wanted to collect from that SSN. No skin off my nose. But to stop calling and harassing my home number. Did that work? Nope. So I called again. And again I told them they had the wrong SSN and wrong person. They apologized and said they would take my number off the list. Did they stop calling? Nope. What does it take to get these unscrupulous people to wake up and realize that they have the wrong number and SSN and nothing they do will make me pay someone else's debt. I have received 2 calls a day for 2 months, I have called them 3 times including the very first day they called and told them they have the wrong person.
I have read a lot of complaints here, but does any one have an actual solution? Can I file a small claims suit? What will it take?

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