Cricket Wireless review: refunds 59

Where do I start cricket is horrific. I purchased 3 phones in the past 9 months. Each time the phone just broke anytime I would go in to the store I would feel unappreciated and talked to with no concern or nonchalant attitudes followed by rolling of the eyes funny looks or just plain sarcasm. They gave my number away twice! And today actually my phone had water damage and I went into my local cricket store to verify my data back up feature that is included with my plan. I was assured that all my contact information would be safe if I purchased this feature. Now what I just cant grasp is how in the world they can sell a product or service to you without explaining how it works. They told me today in a very nonchalant way might I add. That even though that I had purchased the feature I still didnt really have it cause I didnt manually activate the feature to my celluar device? What in the world that sounded like a load of bull they actually rip people off! On top of that I did have insurance for that phone but a day late with the bill and they gave my number away. Which non voided my insurance. All im saying cricket may seem cheap at first but they will definately be breaking your pockets later. Over and over and over again. Trust me! Cricket is not the way to go and they dont value there customers they should be put put of bussiness they are nothing but a bunch of con artist!

April 2, 2017, I contacted Cricket through phone and ordered a cell phone. I paid with my debit card and received the phone on April 3rd. The phone worked for 24 hours and then all of a sudden just died. When I contacted Cricket representatives last night I was told that I would have to pay 37.12 more and then they would activate the phone for me, they also told me that it would take 24 to 48 hours to get the phone reactivated. The representative that I was talking to was from overseas and I never got any help except to be called a liar. Last night I called another division and was told that there wasn’t anything they could do, they only sold phones.

I had a broken phone with insurace went to chua vista in h st the corporate store lidya helped me n said i can get a phone thurs i wanted one right away she sendz me to national city for one i go over there n they dont have none n later she says i didnt check the inventory then why do u send me over to the other store ur stupid n manager defended her not good both stupid n liars

I am trying to get my service up and running with cricket right now. So far it has been 9 days of hell. I call, i'm on hold for at least 20 minutes before reaching a real person, when that person gets on, he or she can barely be understood due the the heavy accent, then they proceed to tell me that I am talking to the wrong department and transfer me to another department where I wait another 10-20 minutes for a human, then the heavly accented person politely tells me it is another department's problem and transfers me again, then the wait, the explaining again what is going on, the blaming on one of the other departments I have already talked to and then the transfer again or told to go into one of the few and far away corporate stores. When I have asked for a supervisor, he is even harder to understand, though polite, and tells me that he cannot do anything for me, but will call me back. No call ever comes. This has been the scenario for 9 day. Hours on the phone getting nowhere. I went into a store and they thought the phone would be working after the porting, but it wasn't. I have been told stories by the phone reps about them not being able to port my old number once a number is already been activated, though they had told me days before that they could not activate and port unless they put a temp number on. I have been told that they had no record of me in their system, though I dished out almost $400 to them and then they wanted me to pay more money so they could set up an account that should have been there. Departments do not communicate nor do the share the same data. The customer service is outrageous. I am without a phone right now. My phone number is in limbo. If I lose it I will be livid. Not that they care. They'll just make me talk to another polite person over in india who will tell me there is nothing they can do and I need to talk to another department.

i got the zte chorus muve music phone online from mycricket.com, i called and got the phone activated and was told the only plan available was the $45 plan even though the website states the $55 muve music plan only works for this phone. i believed him and went with the $45 plan and not only did i not have access to my music feature i ran out of minutes in 2 weeks, i called and was told that the $55 plan works for that phone so i put $55 on the phone, still no music feature and i called the automated system to check on when i had to put more money on and was told i was on the $45 plan and had $9.45 extra on my acct, i called and was told that the $55 plan isnt available in my area even though you have to put your zip code in to see available phones and plans in my area. I was told they dont offer refunds, i asked for a supervisor and was placed on hold for 35 min, i hung up, called back, was placed on hold for another 10 min, hung up and called back and finally got transferred to a supervisor and was told per terms and conditions they dont offer refunds. ridiculous!

I signed up for cricket's service a few months ago and i've had nothing but problems with this particular store owner. Cricket as a whole service is fine and I did find a better location but for anybody in my area planning on switching to cricket, do not go to this store. The guy that owns it is a thief and will sell you crap and whatever to make as much money as possible. He gave me two horrible phones, never gave me the rebate and lied to me on a continuous basis. I paid $80 for a $30 phone because he was supposed to give me a rebate and I never got it. He will cheat you out of money, I can guarantee it. I've heard many other people complain about this store in particular as well. I never complain about any business publicly but this store does not deserve to be in business.

I had just found out about 3 hours ago that someone had changed my account 2 days ago. When I contacted cricket customer service I was told that my account was new and that I had to pay 2 months worth of bill.
I was told that anyone who knew my name, address number could walk in to any outlet and make the change. When I asked what state, city it was made I was told they did not have that information. B. S.
I tryed to get this issue resolved and I was told that I had to pay this amount that I did not owe. I had found my original order number and called back to try and get this resolved. The person told me I had to pay and hung up on me.

I got a call from a Cricket Rep offering me a free month and activation on any crickets phones I owned. I was on my way to work so he told me to call 1-800-cricket & give them this offer number, I could get this offer on multiple lines with no problems.
I had been busy & forgot until I got a postcard from cricket in the mail, detailing the same thing. It told me I could call cricket or go in. When I tried to use this offer by calling in, they said I needed to go to a local store. When I went to a local store, they said I needed to go into a Corporate location. I visited three stores before one said they could give me ONE free month on both lines & only if I bought a phone in store. I planned on buying one line anyway, but online the website is cheaper. When I mentioned this they said, online I would have to wait for the phone to arrive so they charge 20.00 more. Wanting to hurry up I bought a new phone, and was then told I had used my offer previously. (I had not) So, they only gave me a free month on one line. They said if I could prove I did not get a free month on my last phone, I could then get a free month. (or call and confirm with 1-800-cricket) I called when I got home and they confirmed I did not get a free month or offer before. They transfered me so customer retention could give me the offer on all lines as promised. After 20 more min. customer retention told me, it was now in the stores hands. And, that the supervisor would agree. This company is a joke. I am taking back this phone tomorrow morning. While holding for the "supervisor" the rep hung up.

I recently experienced a very poor response to my complaint about my broadband connection issues. I experienced frequent connection problems with my broadband modem. I went to company to complain and was told to do a field test or trouble shoot.. I complied and found connection problems continued. I went to store and was told that I needed to pay for replacing the modem. When I asked what caused the problem, I was told nothing. When I ask for a copy of the report on the field test I was told I could not receive it. I was told to call customer service, which I did but was cut off repeatedly.
I want to know if the problem with the modem was caused by the surveillance system in the apartment building where I live. No answer. I want to know if Cricket is in anyway aiding the surviellance system of me and my computer? My broadband # [protected], investigation code 071238

After my initial month of wireless broadband service I was to present a PowerPoint presentation. It turns out that the wireless service was disconnected due to "non-payment" on my account. I had never received a bill. When I contacted the store and the "customer service" center they informed me that they do not send out bills. I asked how to pay a bill that I do not receive. They said that I needed to log into www.mycricket.com to retrieve my bill. I had also been told that a bill would come in my email. I spent a fair amount of time talking to both the store location (3337 W North Ave, Chicago, IL 60647 Phone [protected]) and the customer service center (which I think was in India). All they could tell me was what they cannot do. They repeated that they do not send out paper bills. When I asked how I can pay a bill that I do not receive they didnt have an answer. I also asked how I could get a receipt or proof of payment since this was a work related expense. He suggested that I go into the store monthly to pay my bill and that then I could get a paper receipt printed out. I stated that that did not seem like a good use of my time and that it wasn't something a customer should have to do. I told him that I planned to discontinue the service. By the way, at the store, the store manager was supposed to call me to give me a credit on my bill. That was over 2 months ago. Do you think he'll still call me?

This is absolutely the most abysmal customer service I have experienced in my life. Do not use Cricket Wireless.

On 3/16/11 I purchased a Cricket phone & paid $43.54 to have it activated for 1 month. On that same day I requested my number be ported from another provider. It took until 3/29/11 & hundreds of phone calls to get my number ported. When it was ported, it was ported to a complete stranger & her phone was disconnected. She started getting my calls & I had no service. I called Cricket to find out why I had no service. They said nothing to me about this other woman. I found out about her when she called me. She visited the Cricket store & they told her my phone is on her account! I called Cricket to have it removed but they refuse to do it! They tell me that since my phone is assigned to her account that there's nothing I can do about it. Oh & she has to pay the bill! Of course, she's not going to pay my bill, so I'm sure she's going to have MY phone disconnected. The phone that I paid for. I've been told I have to drive 25 miles to the nearest Cricket store to resolve this. It's not my mistake! Tomorrow, I will visit the store, demand my money back & switch BOTH of my phones to another provider. Ryan Maerio, employee ID 635153 told me I could take my business somewhere else. How's that for great customer service? Stay as far away from this company as you can. NOBODY speaks English & nobody understands English.

I have been with Cricket for almost, if not 10years and they do not care about their customers PERIOD POINT BLANK. My Bill is due on the 12th of each month, on March 1, 2017 I went to a cricket store to get a new phone i knew my plan would increase with the purchase. at the time of buying the phone i paid the 15.00 tranfer fee aswell as the payment for the phone. When March 12th came i looked at my account and it showed that my bill was 74.52 for the month. i went ahead and paid the bill because i did not want my phone to be disconneted. 2 days later i called customer service to discuss the bill and was told it does show i paid too much and i would be credited the following month. April comes and still no credit. Called customer service again and was told they can not credit my account now because the billing cycle was already rolled out and it would be credited for May. So NOW i look at my account and it is still NOT credited. i called the customer service line AGAIN and was told they see where i am suppose to get a credit but they can only issue a 5.00 credit over the phone. i asked to speak to a superviser and was told none where available. I was hung up on twice, I called back and was placed on hold for 30mins. When i asked for the corperate office number the rep told me they did not have one. i looked on the internet and found the corp number and When i called them the guy name ROBERT told me I was charged more because I use the new phone for 12 days and I was pro-rated for 12 days but I was also charged for the entire month for my old phone that I had for 22 day. I told him if thats the case my old bill should have been pro-rated for 22 days that the phone was used. He told me that would not happen. When asked to speak to a sup he also told me that no supervisor was there. This is unbelieveable! THEY DO NOT CARE ABOUT THERE CUSTOMERS WHAT SO EVER!... Been with them 10 years and they could careless

1. They say you can pay your bill online, but cant. Then your charged $3 to pay your bill thru cust service. 2. You get rolled around thru the automated service when trying to reach cust service. I complianed an entire weekend & it did no good. I am paying for 2 cell phones and broadband sefvice. 3. When you purchase the broadband service you are supposed to qualify for a $50 mail-in-rebate. I mailed mine in 3 weeks ago & it still is not showing up on line, nor does cust service have a record of it being sent in. I have had it!

Do not use Cricket Wireless for anything. In my adult life I have not dealt with a worst customer service attitude than Cricket Wireless. I have been with them a month and during that time frame I have had bad information on what to do with my phone service wise when I was out of my home state and recently I used a debit card to pay my bill and they submitted 4 amounts to my bank. In other words: they submitted the actual amount that I owed which has cleared and then on the same day they submitted 3 seperate transaction amounts which have nothing to do with the bill and now that money has been on hold for 4 days. It doesn't make any sense to put on hold an additional amount but what blows my mind and questions the legality of the whole thing is that they placed 3 transactions on hold. Meanwhile, I have a $0 balance on my account with Cricket. When I call customer service at 1-800-cricket they tell me I have to go to my bank and submit paperwork to them showing them the error? What kind of incompetent idiot is running the organization? If anybody else has issues like this I think they need to be sued for improper business ethics. Get in contact with me. I doubt I am the only person this has happened to. Chase Bank is not in good graces with me either they essentially told me to eat crap and live with it and any company can go in and put money on hold at any time and any amount without your consent? I question the competency with Chase as well.

On December 17th 2017 I ordered 2 cricket wireless phones and told the sales person I would need to port my 404 cell numbers into a 202 area; they said I could and assured me that when I got the phones I would be able to. I ordered 2 phones and received them December 24th. When trying to port the numbers I was told that I couldn't do that so I canceled my order and would return the phones. On January 8th I decided to keep one phone for my business and called cricket to inform them I would be keeping one phone and returning the other. They said that would be ok and nothing would happen to the line I kept. On January 15th they disconnected that line now that I have it registered to my business and on a banner in front of the business. After speaking to a supervisor at cricket they said there was nothing they could do because I disconnected the phone on the 15th...I never called cricket on the 15th! so not onlt do they not speak to their sales department but apparently they dont share information amongst the support department nor do they document what the customer is calling in about. I would not recommend this company to anyone.

I've had Cricket wireless for over a year. At first things were great. Nice phone, unlimited everything (text, talk, internet, etc.) for $50 a month.

Problem is the customer service. It is nearly impossible to get in touch with a live person by phone and when you do they rarely have an answer to your question or are able to help.

I have to say that the horrible customer service trumps the $50 unlimited monthly bill. Would not ever recommend to anyone. There's no point in having a low monthly cost for a phone if the company is going to cut the phone off at their own free will.

Just terrible!

I had cricket wireless internet service. It was a disaster from the beginning. First, I told the lady on the phone when I ordered the service that I had two computers they only sent one modem. I went to my local retail store to purchase the additional modem. I had a very weak signal the first time I tried to use the service. After taking my laptop around my entire house and yard it turned out I only had a usable signal in the farthest corner of my backyard. I went back to the retail store and explained the situation to them all they said was I should try a different computer. I called cs multiple times and every time the said I should try moving my computer to different rooms, I explained I had already that and it still didn't work. Eventually an employee admitted that they just do not have a strong enough signal in my area and no matter what I would never have a usable signal. He also said he would document all that in my acct. And that even though the 3 day return period had been exceeded by 2 days I would be entitled to a full refund since I had been working with cs from day 1. There was nothing they or I could do to make the service work. However, when I went to the store they refused. So at the store I called cs who now changed their story and said I could not have a refund. After multiple calls to cs and cs going back and forth about the refund they once again assured me I would get a full refund. I go back to my local store where the manager points out on her computer the notes that say I am indeed entitled to a full refund. But she cannot give me a refund at her store because it is not a full service store. (Yeah right). I must go 40 miles away to a full service store where she guaranteed me I would have no problems. I get to the (full service) store only to be told that there is no store that can refund my money, that refunds must be done by phone. And the notes that said I was to receive a full refund had mysteriously disappeared from my account. (i knew I should have had them print the screen at my local store). And then her only other suggestion was to contact the bbb then she just left. I contacted the bbb and gave them my statement, then the cricket store manager at my local store gave her statement in which she not only lied about her statements to me and subsequent visits to the store, but then proceeded to make things up that never happened. Cricket inc. , also proceeded to take well beyond 60 days to give their response to the bbb. They denied my request for a refund and their reason was more than 60 days had passed since the purchase. Well, I guess they don't check their records very well as I had already filed a complaint with my credit card company and they had credited my acct. For the entire amount.

Would not recommend doing business with this company in any capacity whatsoever to my worst enemy. The dealers give out misinformation with reckless abandon, then corporate customer service (if you can even get through to a human being), amidst a time consuming charade of buck passing, 800 number shuffling, and further misinformation, practically, and sometimes literally, refuses to acknowledge any relationship whatsoever to their retail outlets. I was both a voice and broadband customer for two months, and quite frankly (IMHO), I don't know how anyone who accepts a paycheck from this company sleeps at night - but then again, there are countless companies (and government agencies) to which this rhetoric applies.

I have had the absolutely worst service with Cricket. My phone doesn't work correctly and I call the corporate office, only I can't get a person on the phone. I then go to the corporate store on Pineville Matthews Rd, Charlotte, NC, only to have the store manager Will tell me that there's nothing he can do and that I should call the corporate number. In addition to my phone not working correctly (dropping calls, inability to access voice mail), my phone bill is wrong. They have charged me an additional $30 dollars and I received the same run-around: 1-800-cricket tells me to go to the store to have it corrected and the store tells me to call 1-800-cricket to have it corrected. Needless to say I am canceling my service and urge consumers to think twice before giving this company any business.

Cricket Wireless is a complete rip off! I had put my account on a brigde account on February 1, 2017. They assured me my service would not be shut off, than my service complete shut off. I call customer service and they tell me I have to pay my bill ok. February 7, 2017 I paid the whole bill and my phone still dosen't work. I try to call customer service and they tell me to pay my bill which is already paid. I go to the Cricket Wireless store in Crestwood, IL on 13150 Cicero Ave. They tell me that I have a $200 touchscreen phone in my account. I don't the money for $200 phone, my phone is $45 and its not touchscreen. I try to explain to manager I never bought a touchscreen, he tells me the phone I have was never at his store. i bought that phone at the store in October, I have the damn proof to prove it! When I try to call the store cancel my account, the lady was rude and told me to call customer service. Everytime I called them, they say my brigde account has not been paid, and I paid it. I have the proof of that too. I just everyone to know Cricket Wireless is a COMPLETE RIP OFF!

I bought a cricket wireless zte phone from cell phones for less on may 9th. I had it for one day and the phone stopped working. You can still hear it but you can't see anything. When I tried to bring it back they told me it was my fault and refused to fix it, replace it, or give me a refund. They said I dropped it in water or spilled something on it. I know for a fact that this is not true! I had it one day! It was working fine when I put it in my pocket and when I took it out, it didn't work anymore. There is no possible way I spilled anything on it! I will be filing complaints with the better business bureau and the department of consumer affairs against cell phones for less and cricket wireless. I will also be taking this to court if need be.

My phone bill is always wrong. I had 2 phones on my account. One was stolen and I reported it and had it taken off my account. The next month it was still on my account and they were saying that I still owed a $40 balance from the month previous. Which is impossible because if you do not pay in full they will shut you off. After 2 hours on the phone they finally fixed it. This month they have once again charged me for the second phone. Not only that but last month I overpaid my account so I would not have to pay this month. They are trying to bill me $101.00. My bill is only $45.00 and this month I should have a $55 credit no one can tell me where my extra money last month went. I keep transferring from person to person that does not understand nor speak clear english. They hung up on me because I asked for a supervisor. Now my phone is off and I cannot even get to customer service unless I pay the bill. What I can do! Plz advise smb!

I tried the Cricket Broadband service. It never worked. After a day of trying on the phone with their IT, I gave up and cancelled the service. They have no ticket number but the indian rep assured me that it was going to be cancelled. Still, they charged me for the month of service when I did not even used the service! I tried to complaint but they have no one you can talk to. The smart Cricket rep cancelled the number but did not give me back the money and when your number is cancelled, you cannot choose to talk to a rep ever in the recording so bottom line, I could not talk to anyone! Thiefts and ridiculous phone recordings and ridiculous customer service! No wonder they are going to be bought out! They are useless in this industry and need to disappear!

Cricket is used to be a good company, not until recently. Here are the changes the company recently made to chase away their customers. I bought a Samsung Vitality phone at Best Buy for $40 with free Bluetooth speaker. Tried to activate the phone by calling their toll free number, the mans voice Automated system is the worst. Whenever I pressed the option to speak to a live agent is quickly said no agents are available and that this call cannot continue and hangs up on me. So I went to a cricket store, agent there told me that the only plan I could go with is the $55 unlimited plant with only 1000 a month of minutes. Not Unlimited by any means. I can pay $50 with Boost Mobile for $5 less a month. They are creating Jeopardy plan which is illegal. Only offering 1 plan to choose from and false advertisement. Please do not go with this carrier, they are making people not choose them. Truly Insane experience. Will go back with Boost Mobile.

I purchased a new phone that cost $250, after using the phone I originally purchased with the company two years ago. After purchasing the phone I was told I could only use their webmobile feature to download ringtons, graphics and games. But this feature sucks. All the objects in this feature is old or boring and they don't use and third party service to compliment their lacking service. Ringtones and very marketable now and its crazy that their downloads are all old. They need to upgrade this service and quickly. All the tones and graphics that come on the phone are very simple and unattractive. In this day of phone downloading they are very behind and they need to address this problem as soon as possible.

Cricket services is the worst on the planet. They should not be allowed to continue business until they improve on the services, they say they provide. False advertisement and representation by the reps is number one. I purchased the product, wireless and broadband, first to be told that the first two months were free. Have the receipt to support that, only to be billed then disconnected on the billing date the following month. Any complaints went unheard by the company. To many dead spots and dropped calls. It's embarrassing!

The broad band services is a disgrace. It's constantly buffing every 20 to 30 seconds for at least 2 to 3 minutes. I guess people you get what you paid for. I wouldn't recommend this to anyone. I will be switching to a better provider and return everything back to cricket

Is cricket not pre-paid? With no contract, right? So what's up with the payment date and fees to re-establish service. And when you do pay all these fees you get pro-rated after the fact.
I have had service with them for 3+ yrs.
I am finally fed up with their customer service.
5/1/09 - I asked to remove a phone line from my account which had two.In short the wrong number was disconnected and my phone was off. I tried to call *611 from the phone for customer service but got automated information. I got thru from another person's cricket phone. I thought my situation was resolved.
5/2/09 - payment was due so I tried to pay via zap link but decided not to because it showed bill reflecting (2) lines... Tried call customer service from pay phone but had no luck. Got automated response again. Again, decided to wait till monday am.
5/4/09 - my phone ended up suspended... "no service"... So I paid $60.00 to cover one line even though "amount due" online and zap link still reflected (2) lines. Waited (30) mins for service to restore but that was not the case. Call customer service's reason was that my payment was pending and should be posted by within 24 hrs. I kept checking for my service to be restored but did not happen.
5/5/09-today I have made (5) attempts to contact customer service via land lines but did not get thru til 4pm from a pay phone. I was routed to 'pre=pay' department informing me of my bal due of $53.00 I told them I refused to pay for more than one line and he verified that one line was disconnected. But because the "lead rep" did not indicate removed line and "non billing" of removed line. I still have to pay for the line removed from my account. He then said he was applying a bridge plan for 7 days so I will have time to contact a lead rep to correct my situation.
In the end I still have no service as of now 6:48pm mst.
Sooooo! You really suck*** cricket wireless
Anyone - say "class action suit"

I made changes to lower my account bill because $243.17 seems crazy to me. So the cricket representitive tells me what to pay. $181.52
So I did on march 26th early by the way was not due until april 12th
My services were shut off on the april13th
Mabye 12th unsure about that, did not try use it til 13th april

The billing computer or whatever does that messed up. I was told.
So I called customer service who told me to pay a different amount, so I did.
Then I later get disconnected. I email cricket for help, they say go to local office.
I do, then I am told that they will not refund my money or give me services and that this is there policy!
Because they are no refunds on prepaid services.
So I just unknowingly gave them $181.52 wow how nice of me. And I had their broadband and 3 cell phones they just shut of. I was using the net for printing my homeschool papers.

Anyway apparantly the computer did not understand a payment I had made and put it on something else. Isn't that not my fault?

Give me my money or give me some services but why charge me recconect fees for their errors.

Also they did take off the services I requested but not the prices/amounts. So bill still high, but wait they charged me $15 dollars for each change that did occur on two lines.
So theirs an extra $30 dollars.

Fine but they need to remove the incorrect charges but did not. So they told me I need to pay $106.00 to turn it back on for past due amounts wtf I paid 181.52
So the total would be
$287.52
Wow thats not cheaper.
Before I leave he says to me you need to pay your bill on
Time?

It's like it was for effect for the other customers that where there.

Wow it shocked me I just left

Am I the only one this has happened to?

I referred three of my kids to get cricket service in 2017 and it has been a complete disaster for all of them. Cricket gave them free android phones, but little did they know that would be the best thing cricket has ever done. They have experience being cut off after paying their bill, not being able to text, and most of all when they text it keeps sending their messages about 5 times per message. My daughters service was cut off, because she did not pay her bill. We went to the location in springdale, ohio, only to find out that location was not a corporate store. So the employee in springdale store called customer service and customer service said they gave her a $25 dollar credit for unused days and told her to pay it by the 3rd of january 2017 and her service would be turned back on. We went to the corporate store on colerain avenue and the store was packed, the line was out of the door, with everyone having about the same problem and not being able to have their issues taken care of at other cricket store locations. When she was waited on, the representative told her that she did not have a credit and there was nothing he could do that she has to pay the whole amount. After running around so much, wasting gas and getting very frustrated she paid the bill. After she paid the bill, he then informed her that her number had been changed (Wow are you serious!). She was almost in tears. She said this is the last month that she would pay cricket and my other two children said the same thing. I discontinued my service with cricket because their customer service is very poor. You can never get anyone on the phone, and if you do accidentally get a representative, they are no help at all. So starting february 2017, we are all going back to cincinnati bell i-wireless.

i haven't been able to access my account to pay my bill for 2 weeks. i paid at a cricket store before my due date with assurances that my account would be credited and my phone service would not be disconnected. it was disconnected and at cricket they said that the could not disconnect my service and refund my money because they couldn't access my account. is this any way to do business? no phone service and no money what a ripoff. stay away from cricket

I bought a new samcuns u340 because I wanted a camera phone. After less than 2 days, I was unable to receive pic. Messages. I called cricket and they had me do the usual reset by taking the battery out and restarting phone. *228 blah blah blah. It didn't work so I went to the cricket store I had bought the phone from and was told it was a network issue, that it would be fixed within the week. Well it has now been 2 weeks and after calling the 800# several times a day, and getting re-routed over and over again to the automated system (All reps. Are busy helping other customers, but our automated system will be glad to help you). This is after trying several different tactis to just get a live person online! So here I go, back to the cricket store across town. I was told that it was a software issue and it would be fixed. But, they had no idea when. I actually asked if it would be tomorrow or in 6 months, the guy shrugged his shoulders and said he didn't know. I offered to pay the difference in an phone upgrade and was told I had to pay for a new phone outright. No refund would be given because the phone would be fixed eventually!My opinion is that cricket really loves to get new custoimers but doesn't care about keeping them. Their customer service is non exisitent. Please do not buy service or phones from this company! I should also mention that I have made complaints with the customer service dept. And online. Both to no avail.

I got a call from a Cricket Rep offering me a free month and activation on any crickets phones I owned. I was on my way to work so he told me to call 1-800-cricket & give them this offer number, I could get this offer on multiple lines with no problems.
I had been busy & forgot until I got a postcard from cricket in the mail, detailing the same thing. It told me I could call cricket or go in. When I tried to use this offer by calling in, they said I needed to go to a local store. When I went to a local store, they said I needed to go into a Corporate location. I visited three stores before one said they could give me ONE free month on both lines & only if I bought a phone in store. I planned on buying one line anyway, but online the website is cheaper. When I mentioned this they said, online I would have to wait for the phone to arrive so they charge 20.00 more. Wanting to hurry up I bought a new phone, and was then told I had used my offer previously. (I had not) So, they only gave me a free month on one line. They said if I could prove I did not get a free month on my last phone, I could then get a free month. (or call and confirm with 1-800-cricket) I called when I got home and they confirmed I did not get a free month or offer before. They transfered me so customer retention could give me the offer on all lines as promised. After 20 more min. customer retention told me, it was now in the stores hands. And, that the supervisor would agree. This company is a joke. I am taking back this phone tomorrow morning. While holding for the "supervisor" the rep hung up.

Ive been with Cricket Wireless for about a year now, and I never had a problem until now. My monthly bill has always been $60.00 Just last month July 2017, I paid over $100! The phone that I have is $100, with no camera, no bluetooth, no data backup, no ringtones...nothing! Im tired of being over charged for stuff I dont have. Ive talked to people in the corporate offices and over the phone and have gotten nothing but attitude saying what I am going to pay or what I need to pay or have to pay. Now for September my bill started at $60.00, then to $72.00 and now its $97.74 Im not paying for services I dont have, dont use and are not offered! Im more than willing to go to another phone company if they cant get their crap together! Im more than unsatisfied I also want a (DETAILED) copy of my phonebill for the months of April 2017-Aug.2017

Greensboro, NC my phone is defective by factory means and the store tells me i have to file an insurance claim that will cost me $85.00, but the phone was not damaged in any way by me, tried to spk with cust serv or tech support and they tell me that after a year any problems or damage is not their fault, you must pay ins claim, I in turn asked if they are selling faulty equipment then why not have everyone return their phone before the years time is up, I kept getting tranferred around and no one wld give me a straight ans not to mention i was on phone about 15-20 mins before I could spk with a live rep, Cricket is the worse service ever when it comes to dealing with their products, it's always the other guys fault, why dont they get phones from a dependable provider or just replace the phones if its a manf defect, pls stay away from cricket or you will be sorry, i will file a complaint with BBB.

I'm going to the cricket store today to try and resolve an issue of no service while they charge my credit card..if it doesn't get resolved I'm going to jail, and at the very least one of their "reps" are going to the hospital.

that is how they do

Hi, You need to file a BBB complaint against that store try to call their customer service, (if you can get them on the phone some way) and let them know that what this man is doing is illegal and his private store needs to be shut down. I would of called the police when I was there if I was you. He is doing false and misleading sales which where I live the mayor has the right to shut the business down just for that. File a complaint as soon as you can that way other people won't be ripped off by this ripoff. Good Luck!

i think if u pay for it u should get it and not a run around or some story like ur time run out and u will have to buy a new one when its just a few weeks old. I tell u i have been with cricket for a long time and never had a time that i was not calling them for some reason or another but they were cheap but now i think if i pay extra for the other wireless companies i want have to deal with this crap.

I'm in the same boat i payed for broadband and the one they showed me is not the one i got all this damn thing does is blink and the signal is very weak. so i have to use my phone to get on the Internet and no one at the store will help and when u call i can't understand what they are saying. So i think I'm going to go though someone else and save that 167.00 a month

Your bill lands on the same time every month. You should know when its due. Your fault!