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1.9 642 Reviews

Cricket Wireless Complaints Summary

142 Resolved
489 Unresolved
Our verdict: When using services from Cricket Wireless with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Cricket Wireless reviews & complaints 642

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5:20 am EST
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Cricket Wireless unethical behaviour

Cricket wireless store located at 1810 vaughn rd, wood river illinois; on january 14 my wife and I had stopped at the above cricket location to check on getting a sd card put I her phone so as to give phone more storage capacity. Her phone, a motorola (no longer being offered) , could not update because of storage problems. We asked the so called sales rep for assistance and immediately notice the snobbish answers and replies we were receiving. Should have left then. Had brief discussion on new phones then back to sd card. Without first checking to see "how" to install card in wife's phone made the sale, then had to look on the cricket online instructions to install same. This person was the store manager and the other sales rep were both too young to have any experience on dealing with out of the ordinary situations. We were inform by the second sales person that they were just trying to make a living. Really? They were still probably living at home. The sd card that was sold to my wife sat on counter the whole time we had some heated discussion on store policy and not being able to return same. I asked to speak to the manager and that is when we found out we were talking to her. We asked to talk to her supervisor, which she did call, but same result. I understand that policies are needed for sale of these kind of items and agree. What I am angry about is the way cricket promotes people and policies that are not customer friendly. We were considering upgrading to a better phone, but not at that location and probably not with cricket. My wife did contact cricket after we got home to try and just get a credit on the bill. Nope! We are just out the money. That is why I am so angry. My wife and I are about to retire and having to watch our dollars and cents. The so called "manager" needs a lesson in common courtesy and working with the public. The other rep needs to wait a few years before claiming on having to make a living. I would almost bet that these cricket personnel are working off commission and "not" customer satisfaction. Shame.

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3:47 pm EST

Cricket Wireless seller/customer service

Cricket Wireless Store at adress: 825 N.Main Newton, KS 67114

Siously this place has some of the most rude people for sellers/customer service.
I have never felt so insulted and disrespected by any seller/Manager of store ever in my entire life.
The representative and Supervisor/Manager her name( Janiffer) were incompetent, arrogant, with no resspect and never resolved the issue even she didnt try.
The Manager/Janiffer of Cricket Store at 825 N.main Newton, KS 67114 ended the without asking if there was anything else, and without so much as a goodbye.
This is by far the worst Manager/seller/Cricket store!

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12:16 pm EST

Cricket Wireless lack of service

Cricket's call center message states that they provide reliable network. This is far from the truth. I was told that with my plan I can call to canada and from canada. I was in toronto, canada from 12/22/16 through 12/29/16. The whole time I was there I did not have service. I called using someone else's phone and they said it would be fixed. Not! I did not have service the whole time I was there. When we returned to phoenix the service came back on. Then when we went to lakeside, az on 12/30/16 the phone once again did not work. Again I had to call to cricket using someone else's phone to get them to trouble shoot. They told me that it would take 24 hours to come back on. It did not come back on until late 1/2/17 when we returned to phoenix. I called again on 1/4/17 and told them I was not able to call out or make calls. I was talking with their customer service person and the call got dropped. Great customer service! I could not get incoming calls nor call out until 1/5/17. This is my cell phone for emergency calls for my business.
I want a total refund for the month as this is an ongoing issue. They would only agree to a partial refund. When I asked rachel the person that I was speaking with to tell me where I could send a written complaint she could not give me the information and keep me on hold. I am very busy at work and can't keep spending 30-45 minutes to try and get the issue resolved.

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12:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Cricket Wireless cell phone company

I went in to switch to cricket and there was a young guy there who i found out after a while was fresh outta prison. The crew there (including the manager) all knew. He even asked me to tell him how to 'clean up' for a drug test. (Like i would know). He set up my phone in the wrong name and email. He also had my drivers lisc., credit card and other info right there and couldve written any of it down. These things occured to me a few weeks later that this man could EASILY steel my identity due to YOUR NEGLIGENCE! My brother is also on the plan anf in theory could ALSO HAVE HIS ID STOLEN along with credit info due to CRICKETS NEGLIGENCE! I want ALL (except for the months service ONLY) MY MONEY BACK And know this...CRICKET IS THE FIRST PLACE IM GOING AFTER IF ANYTHING HAPPENS FROM THIS! corporate AND. The ventura store. Also he signed me up for insurance and i was told by corporate that i will have to go AGAIN to the store to get a refund from them and not corporate. This sucks and u havent heard the last of me. What r u gonna do about it?

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1:50 pm EST

Cricket Wireless refund of my payment since I am not using your wireless

I have been asking for my refund of the 70.00 I spent for the next month's service and I get told yesterday oh as soon as the money is cleared to cricket I can have it back. Now today I am told that I am not allowed to get the money back since I changed my wireless services to another company. I am furious because I need to buy diapers and formula and all's Cricket Wireless can say is its not their problem! I was a loyal customer of Cricket Wireless for over 2 years I will not ever return to Cricket Wireless since all's this company does is steal money and can back up what they say about refunds.
Richard K. Brennan
Leesville, Louisiana

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2:48 pm EST

Cricket Wireless suspended services

On 12/28/16 I re-activated a 2nd phone onto an already active account. The active account was paid through 01/04/2017. I was asked to pay a certain amt to re-activate which I did and 2nd phone line became active. On 12/29/16 I woke to find both phones had been suspended for payment and when I contacted customer service (of course I got rep I could barely understand) and throughout this process I was told I had to pay $90 to have both phones removed from suspension. I was outraged since my line was paid thru 01/04/17. I asked to speak to a supervisor and was put on hold and after 20 mins holding, I hung up. I paid to re-activate both lines but filing this complaint and will also file complaint with BBB because I was told that I would see a credit for the amount I had paid after I make payment for the suspension and that was incorrect. What I did see was my next bill amount due for January 28, 2017! Disappointed!

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1:44 pm EST

Cricket Wireless unlocking a phone

12/15/2016
Someone gave me a Cricket phone, and before they did they called in to have it unlocked. Cricket told them it was now unlocked and we were good to go. After purchasing a service plan with another carrier, I tried to put the new SIM card into the phone and found the phone to be locked and requiring a code. We called the company, who told us that they would submit a request for an unlock code, and we would have the code within two days. Today is the second day, no code. We called in to find out where it was, just to be told repeatedly that we would have to wait another two days. We tried to tell them repeatedly that we had already waited as long as they had told us we had to wait. The first customer service agent actually hung up on us. After calling back a few times and requesting to talk to a supervisor, we were connected to one. They told us the same thing. When we asked if we could have some sort of security that in another 24 - 48 hours we would have our unlock code (as they were telling us), they said no and in fact it could be up to five days of waiting.

Twice their company lied (and once they hung up on us!). And I wouldn't be surprised if after five days of waiting there will still be no unlock code; and they will have lied for a third time, and have wasted my money (since I paid for a service I can't use until this phone is unlocked). They should be held accountable for what they tell people, and they should have the integrity to keep their word. They told us it was unlocked - it wasn't; they told us we would have a code - we don't; they're making us wait up to five days with no guarantee of ever getting it unlocked. They have no checks, no way of following through with what their agents say, no way to rectify their mistakes or lack of unity, no real help or support. Good customer service would have followed through with what they had said already, because they had said it and it's bad policy to go back on your word. They have terrible customer service, and give no satisfaction. They will never have my business (unless, as Dave Carroll says, I have to give it to them to save the world - but that won't likely happen).

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2:16 pm EST

Cricket Wireless lg stylus 2 cell phone

I purchased my phone online 12/2/16 and received it 12/5/16, 7 days ago. And as I was leaving work the phone fell out my hand. I had purchased a $30.00 protector case for my cell and the screen still shattered.

I would like to purchase the phone again, like I did on line at the same of$49.99 price.

This was my first cell, I've always had minute trac phones.

Can you give me a deal.

order #[protected]

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4:12 pm EST

Cricket Wireless customer rep cancelling without permission and then overcharge omg

I went to pay my bill of 140 dollars in lytle and ask Naomi the customer rep about price difference on my bill if I turned of one line
So she mistakly cancelled one of my lines
So then we had to call the customer service line after almost almost 2 hrs of talking with manger Gerald id Num Gc741m
I was told if I didn't pay him $25 plus 5 for payment over phone he was going to disconnect all my lines and I would loss my 140 that I just pd
I NEVER agreed to disconnect one of my lines that was Naomi in store that made the mistake
But I was over charged for her mistake then threaten by a manger to loss all my lines if I didn't pay him I am a single mother and need my phone service to stay in contact with my children while I'm at work at night
I fell this company stole my money

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7:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Cricket Wireless Im complaining about services being turned off and not refunded back my money

I called cricket on the 2nd of november and asked if they can shut my phone off because it has been lost are stoolen so i paid my $70 dollars on the 1st of november and the 2nd is when i told them to shut it off ok my phone i guess reappared in my house and i tried reactivating my services and they gone tell me i cancle my services no as you can see im one of your good customers and i pay my bill every month on time i even left you guys phone company and came back an now cricket wants to say if i wanted my phone back on i have to pay $85 so ok what the hell happened to the $70 i paid for my phone bill some way some how they better find a way to turn my phone back on are find that $70 that i paid my bil on give me my money back are something cause thats wrong like hell for them to Cancel my account i wouldnt even do that bacause i need a phone how in the hell the school going to call for me for my children anything can happened. To them and i cant be reached and its cricket reps that cancel my account when i just asked to turn it off just in case i find it are the person that toom my phone and relize that they bring my phone back please contact me. Thanks Latosha Young

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1:25 pm EST

Cricket Wireless waste of time and money

I'm tired of repeating this story
I bought a cricket cell phone online, I never got it.
I spoke many times to customer service and just wasted my time. No one could offer me a real solution. Even though I am a good customer for two years, who are charged the direct service of my bank account.
I have recorded many calls where they literally go around the problem but do not solve anything.
I have also printed the mails where in the live chat, they could not help me either. I received a text informing me that a refund was being processed. Fifteen days have passed since that and it is a lie, they have not returned the money.
My previous phone is almost unusable, but I need to fix this first, because I do not want to continue in a company where not only steal, but also the people who are there to serve, are useless people who mock customers, who It wastes time and they do nothing to help them.
I am very disappointed of this mediocre company, to which the client cares nothing, where only the matter goes from one hands to another, but nobody shows the capacity to solve things seriously.
I think I'm going to need legal help to solve this, after all I have everything recorded in audio, and I also have printed chat conversations

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11:17 am EDT
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Cricket Wireless zte monthly phone bill

I processed a 1 time payment for Cricket Wireless of $50.00 and they have managed to take out 7 payments all together of $50.00 a piece. I contacted my bank yesterday with Richard from Cricket Wireless on the line and spoke to a Manager by the name of Jess. Jess refunded my account the 6 payments that were not suppose to come out.. Between 3-4am this morning I received text alerts from my bank informing me that Cricket had taken the 6 payments again and causing my account to overdraw again.. I have been on the phone all morning with Cricket and my bank and each company places the blame on the other one.. I am now charged and overdraft, have no funds in the bank for gas to get to work and no one knows what is going on.. My banks dispute takes 10 business days and Cricket says 3-5 business days to find out what is going on.. I need some assistance with this matter to have my funds returned immediately! Their customer service stinks and each time they place you on hold for an hour or longer to come back and tell you "I am so sorry but"...

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11:25 am EDT
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Cricket Wireless "scam ripoff, lies"

I recently switched my account from Metro PCS to Cricket wireless and joined my fiancé's account. The experience with the management and corporate office at cricket wireless has left me regretting this cell phone carrier switch. My fiancé's bill was due by the 29th who is the account holder with cricket. On October 28th we went to cricket wireless store in Daytona Beach to pay his bill and add a new line, my number from Metro. We paid the $60 due on my fiancé's acct in cash which we have a receipt for. Then we added my line from metro for $60. The very helpful and sweet cashier told us that my fiancé had a credit of $57.00 that was able to be utilized for my first month of cell phone service which was $60.00. With me being a new customer switching carriers the activation fee was waived. The phone I purchased was $29.99 for a new LG Power phone. We walked out paying for my new acct with phone $31.94 which I have a separate receipt for. I was thrilled at the time. However Sunday October 30th both my phone and my fiancé’s were shut off and the account was placed on hold. My fiancé call the cricket customer service number and asked why his phone was shut off when we paid in advance on the 28th. The customer service rep could not answer his question at all saying that $60.00 was due that she could not assist us regardless of having receipts; customer service would not take the receipts numbers over the phone. We were told to go into the Cricket wireless store where the phones were purchased that the Daytona Beach office would be able to assist us there and resolve our issue. The Daytona Beach cricket store was not open until 1:00pm being a Sunday. My fiancé and I arrived at cricket at 1:00pm on October 30th and was in the store on the phone with different managers and store employees until 4:30pm that Sunday afternoon. When my fiancé’ and I arrived at the store we was told several different stories by different customers service reps, district managers, store managers and corporate as to why our phones were disconnected even though we have receipts showing payment for services. My fiancé and I were told that I never paid for service $60.00 for my new phone. The interesting part was I had service on Saturday October 29th and utilized my GPS so how could I not pay for 1st month of service when I had to pay for service upon leaving store for phone activation? No one has yet answered that question. I asked why did I pay $60.00 for 2 days of service, Friday October 28-Sunday October 30th. It is is outrageous and unethical; that question has still not been answered. My fiancé and I were told by the district manager that because my fiancé paid on his account for his service bill early on October 28th instead of October 29th the $60.00 was never applied to his bill and showed up only as a credit on his account in the amount of $57.00. Then the district manager proceeded to tell me that my fiancé never had a credit of $57.00 to begin with which the cashier pointed out upon selling me my new cricket phone. There is very poor communication between district managers/store managers and sales employees. I am wondering how you get penalize for paying a bill earlier and say payment was not made. Cricket is the first company I know of. After all of this back and forth for hours we still had to pay $60.80 in order to turn on me and my fiancés phones. I am asking cricket for a service refund in the amount of $60.80 which we should not have had to pay for my new line because I had 2 days of service and it shows on the receipts. Please see all attached receipts for documentation. I am also requesting that something is done in good faith for our account due to the fact both mine and my fiancés account was shut off after payment and lost a half of day of service. Pull it together cricket you are only hurting your customers and losing business. I switched wireless companies to have a better experience not worse. I would have never thought metro actually has better customer service than cricket as well.
With regrets your dissatisfied customers feeling ripped off

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10:28 am EDT

Cricket Wireless product and service

September, 2016 Decided to change service and service provider. Someone had suggested Cricket although they, personally, had not tried them. I should have know better! Not a single call, incoming or outgoing, was satisfactory--calls dropped, calls so noisy I could not be heard properly, nor could I hear the other party incoming and outgoing. Kept about a week and decided this would not work--I had excellent service for the last 8 years from my previous provider and had my old Motorola phone five years without a problem. Well, I'm back with them -- the final straw was returning the product--I was very careful to be sure I had all the documentation which accompanied the phone, that I had the charger, and that the phone had been returned to factory standard. The first thing the clerk tells me when I arrive is that she cannot accept the return of the phone without the original box--I have a small living space and do not retain this kind of thing. I just left, telling her that she could do what she liked with the phone and other materials but I was not walking out of the store with them. I also stated that I could not believe this and was now truly glad I'd decided Cricket did not belong in my life. I cannot understand why I did this in the first place, but I'm glad my insanity has passed. I will, of course, not get the phone back I'd put out, so this is an expensive lesson, but one I shall not forget. And you better believe every person I know will be the recipient of my opinion of this company. I also cannot believe AT&T (good old Ma Bell) has fallen to such lows! Thanks for listening.

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2:10 pm EDT

Cricket Wireless phone service

My Mother's phone number [protected] that I purchased at Cricket Wireless kept dropping calls up to 4 and 5 times a call for well over ten days. She is blind and cannot drive so her caregiver drove her to the store on Greenville in Dallas. I had not even been 30 days and the problem did not arise until 7 days ago. I went into the store and they did a hard reset on my phone, lost my email address and password. The Manager/Owner Josh refused to credit my account and my phone is STILL dropping calls because of their NETWORK problems. JOSH THE STORE MANAGER WAS RUDE TO MY 76 YEAR OLD MOTHER WHO DOES NOT DRIVE, CANNOT SEE AND NEEDS A PHONE. IT IS PATHETIC. The address to the store is 6868 Greenvlle Ave, Dallas, TX 75231, Telephone: [protected]

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2:34 pm EDT

Cricket Wireless unethical behavior

I came to this location out of curiosity to see how much i could save in comparison another current provider.

The rep managed to sell me on the cheap service rate. She then went into the prices of the phones this threw me off since i spent so much on her previous GalaxyS5 phone so i said i would come back when i could afford a new phone.

Well the rep jumped into sales mode and told her me i could use my phone. After minutes of stalling it was obvious the phone was not compatible with crickets chip the rep told me my phone was old and could not work and i should trade it in for a credit for the new phone. Im a senior I believed this greedy sales person then she asked me to sign a "WAIVER" saying I will give up me right to reclaim my phone.

The phone I was given was a cheap knock off at 40% off because I traded MY GalaxyS5. They didn't even bother to transfer my contacts from my old phone to the new knock off which is a basic service offered to customers anywhere else.

I went in to reclaim her phone and the manager Daniel said the phone was already taken to headquarters and I was SOL. The level of customer service this man offers is deplorable and a reflection of this business. I asked for his business card he said he had none I asked for his district's managers info he said he had none.

This establishment preys on naive consumers then protect themselves with waivers once consumers had figured they have been screwed. The worst part is all the people who work here are young kids taking advantage of older seniors.

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7:55 pm EDT

Cricket Wireless e-mail scam alert

BEWARE of [protected]@gmail.com>This is the oldest scam in the web...They want to send a check with a stupid amount and deposit it in my bank and send the "installers" the rest of the $$ after i deduct my "pay" Good God, when are people going to stop falling for this crap?

Cricket Wireless

Aug 31 (2 days ago)

partial email TEXT:
to me
Congratulations !

I am happy to inform you that you have successfully been entered into
the program. Our auto wrap concept is sponsored by
individuals/companies/corporate bodies.

A start-up check of $2, 750.00 will be issued by one of our sponsors
and mailed to your address. The amount covers your first week
pay($400) and the installer's charges. Your subsequent paycheck will
be $400 weekly after the wrap has been installed.

You are required to deposit the start-up check into your bank account
and when it clears you will deduct your first week pay and send the
balance to the installer. This is to afford mutual relationship
between you and the installer. The balance which you are required to
send to the installer is the payment for the Auto-Wrap installation,
maintenance and removal.

As soon as they receive the funds, they will contact you to schedule
appointment on when to come over to your location or preferred
location to have the wrap installed.

In view of this, please confirm the following details;

How long do you intend to carry the advertisement on your car/bike?

One (1) month, two (2) months or three (3) months?

Do you use your car/bike everyday?

NB: An inspection agent will come over to your location from time to
time to monitor if you still have the wrap on your car for the period
which you stated

If you are willing to get started, please reply this email stating
that “I understand the payment process and I am willing to proceed”.
Please include your name and full mailing address for confirmation and
final approval.

Sincerely

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10:25 am EDT

Cricket Wireless i dont h ave cricket service. why am I paying $57. 00 for someone else's bill.

I have been sending papers in sence may 8 amd tjis still is not taken care of i dont have criclet service please i need my money i only mqkw 801. A month cant aford this . Bennies bargan box 42.86. Pleaae i take care of my things that i do can you please not make me pay for thongs i have not done. There is.a toltal of 99.86 please hel me wroth this.

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6:06 pm EDT

Cricket Wireless not giving credit for switching from other company

In March I signed up for cricket wirless in Mt dora, fl on 441. I asked the manager if there was a sign up bonus because I was switching from tmobile and he assured me that there was a $100 account credit. Naturally it would be a couple months, but now it has been 5 months. I contacted cricket and was informed that I signed up for service when there was no bonus. They couldn't give me the bonus anyways, even though the manager promised it. So I would like a 100 credit. And if they want to fire the lying manager that would be a good bonus.
There also was the time that they had most of their service go out for a day. They said that we could email them and they could credit the account 5$ a line, but that didn't happen either. So another $10 for that.

Thank you

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8:27 pm EDT
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Cricket Wireless customer service and service

Cricket Wireless
Cricket Wireless Contacts & Information
Posted: Aug 1, 2016 by karen parr
phone and customer service
Complaint Rating: 0 % with 0 votes
Contact information:
Jasper, Georgia
United States
I have been on the phone every day for two weeks trying to get two phones off the account and another phone the locked pin code to use it through another company, and all i have gotten is the run around i was told i could do that for 32.00 well i tried again on Friday that is when i ad the money and was told by another person i would have to pay 56.00 per line well then i ask for the pin to take the the number some were else since i was getting the run around and was told they could not give it to me that the place i was taking the number to could give me that number, or to have the phones turned off for a day or two and then try to have them turned on some where else, and the service does not work every where they say it does either. how can i get this taking care of by the 5th of Aug? at this point i just want to get the number realest so that i can take it some were else please help ..thanks

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Cricket Wireless Customer Reviews Overview

Cricket Wireless is a popular mobile phone service provider in the United States. The company offers affordable plans with no annual contracts, unlimited data, talk, and text, and nationwide coverage. Cricket Wireless has received positive reviews from customers for its reliable service, affordable pricing, and excellent customer support.

Customers appreciate the flexibility of Cricket Wireless plans, which allow them to choose the amount of data they need each month. The company's unlimited data plans are particularly popular, as they offer high-speed data without any overage fees. Customers also appreciate the fact that Cricket Wireless does not require a credit check, making it easy for anyone to sign up for service.

Cricket Wireless has a strong network that covers most of the United States, including rural areas. Customers report that they rarely experience dropped calls or slow data speeds, even in areas with poor coverage from other carriers. The company also offers a range of affordable smartphones, including popular models from Samsung and Apple.

In terms of customer support, Cricket Wireless has received high marks from customers. The company offers support through its website, social media channels, and phone support. Customers report that representatives are knowledgeable, friendly, and helpful, and that issues are resolved quickly.

Overall, Cricket Wireless is a reliable and affordable mobile phone service provider that offers excellent value to customers. With a strong network, flexible plans, and excellent customer support, it's no wonder that the company has received positive reviews from customers.

Cricket Wireless In-depth Review

Pricing and Plans: Cricket Wireless offers a variety of affordable pricing plans that cater to different needs and budgets. Their plans are competitively priced and provide great value for money. Whether you are a light user or a heavy data consumer, Cricket Wireless has a plan that suits your requirements.

Network Coverage: Cricket Wireless operates on the reliable AT&T network, which ensures excellent coverage across the country. With their extensive network coverage, you can expect a strong and consistent signal wherever you go. Whether you are in urban areas or rural regions, Cricket Wireless has got you covered.

Customer Service: Cricket Wireless provides exceptional customer service to its users. Their customer support team is knowledgeable, friendly, and always ready to assist you with any queries or concerns. They offer various channels for customer support, including phone, email, and live chat, ensuring that you can reach out to them conveniently.

Phone Selection: Cricket Wireless offers a wide range of phones to choose from, including the latest smartphones from popular brands. Whether you are looking for an affordable budget phone or a high-end flagship device, Cricket Wireless has options for every budget and preference.

Additional Services and Features: In addition to their basic plans, Cricket Wireless offers a range of additional services and features to enhance your mobile experience. These include mobile hotspot capability, international calling options, device insurance, and more. These additional services provide added convenience and flexibility for users.

Billing and Payment Options: Cricket Wireless offers flexible billing and payment options to make it convenient for users to manage their accounts. They provide online bill payment, autopay, and in-store payment options. With their user-friendly billing system, you can easily keep track of your usage and payments.

Overall User Experience: Overall, Cricket Wireless provides a positive user experience. Their affordable plans, reliable network coverage, and excellent customer service contribute to a seamless and satisfying mobile experience. Users can enjoy the benefits of a well-established network without breaking the bank.

Pros and Cons: The pros of Cricket Wireless include affordable pricing plans, reliable network coverage, and excellent customer service. However, one potential drawback is that their data speeds may be slower compared to some competitors, especially during peak times.

Comparison with Competitors: When compared to its competitors, Cricket Wireless stands out for its affordable pricing plans and reliable network coverage. While some competitors may offer faster data speeds, Cricket Wireless provides a balance of affordability and quality service.

Recommendations and Conclusion: If you are looking for a budget-friendly wireless provider with reliable coverage and excellent customer service, Cricket Wireless is a great choice. Their affordable pricing plans and additional services make them a strong contender in the market. However, if you require lightning-fast data speeds, you may want to consider other options. Overall, Cricket Wireless offers a solid mobile experience at a competitive price.

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1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Cricket Wireless in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about key areas of concern.
- Mention any relevant transactions with the company.
- Describe the nature of the issue.
- Include steps taken to resolve the issue and the company's response.
- Explain the personal impact of the issue.

5. Attaching Supporting Documents:
- Attach any additional supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution sought.

7. Review Before Submission:
- Ensure the complaint is clear, accurate, and complete before submission.

8. Submission Process:
- Submit the complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Cricket Wireless on ComplaintsBoard.com.

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Contact Cricket Wireless customer service

Phone numbers

611 1800 274 2538

Website

www.cricketwireless.com

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Use this comments board to leave complaints and reviews about Cricket Wireless. Discuss the issues you have had with Cricket Wireless and work with their customer service team to find a resolution.