Cricket Wireless
reviews and complaints

I processed a 1 time payment for Cricket Wireless of $50.00 and they have managed to take out 7 payments all together of $50.00 a piece. I contacted my bank yesterday with Richard from Cricket Wireless on the line and spoke to a Manager by the name of Jess. Jess refunded my account the 6 payments that were not suppose to come out.. Between 3-4am this morning I received text alerts from my bank informing me that Cricket had taken the 6 payments again and causing my account to overdraw again.. I have been on the phone all morning with Cricket and my bank and each company places the blame on the other one.. I am now charged and overdraft, have no funds in the bank for gas to get to work and no one knows what is going on.. My banks dispute takes 10 business days and Cricket says 3-5 business days to find out what is going on.. I need some assistance with this matter to have my funds returned immediately! Their customer service stinks and each time they place you on hold for an hour or longer to come back and tell you "I am so sorry but"...

I recently switched my account from Metro PCS to Cricket wireless and joined my fiancé's account. The experience with the management and corporate office at cricket wireless has left me regretting this cell phone carrier switch. My fiancé's bill was due by the 29th who is the account holder with cricket. On October 28th we went to cricket wireless store in Daytona Beach to pay his bill and add a new line, my number from Metro. We paid the $60 due on my fiancé's acct in cash which we have a receipt for. Then we added my line from metro for $60. The very helpful and sweet cashier told us that my fiancé had a credit of $57.00 that was able to be utilized for my first month of cell phone service which was $60.00. With me being a new customer switching carriers the activation fee was waived. The phone I purchased was $29.99 for a new LG Power phone. We walked out paying for my new acct with phone $31.94 which I have a separate receipt for. I was thrilled at the time. However Sunday October 30th both my phone and my fiancé’s were shut off and the account was placed on hold. My fiancé call the cricket customer service number and asked why his phone was shut off when we paid in advance on the 28th. The customer service rep could not answer his question at all saying that $60.00 was due that she could not assist us regardless of having receipts; customer service would not take the receipts numbers over the phone. We were told to go into the Cricket wireless store where the phones were purchased that the Daytona Beach office would be able to assist us there and resolve our issue. The Daytona Beach cricket store was not open until 1:00pm being a Sunday. My fiancé and I arrived at cricket at 1:00pm on October 30th and was in the store on the phone with different managers and store employees until 4:30pm that Sunday afternoon. When my fiancé’ and I arrived at the store we was told several different stories by different customers service reps, district managers, store managers and corporate as to why our phones were disconnected even though we have receipts showing payment for services. My fiancé and I were told that I never paid for service $60.00 for my new phone. The interesting part was I had service on Saturday October 29th and utilized my GPS so how could I not pay for 1st month of service when I had to pay for service upon leaving store for phone activation? No one has yet answered that question. I asked why did I pay $60.00 for 2 days of service, Friday October 28-Sunday October 30th. It is is outrageous and unethical; that question has still not been answered. My fiancé and I were told by the district manager that because my fiancé paid on his account for his service bill early on October 28th instead of October 29th the $60.00 was never applied to his bill and showed up only as a credit on his account in the amount of $57.00. Then the district manager proceeded to tell me that my fiancé never had a credit of $57.00 to begin with which the cashier pointed out upon selling me my new cricket phone. There is very poor communication between district managers/store managers and sales employees. I am wondering how you get penalize for paying a bill earlier and say payment was not made. Cricket is the first company I know of. After all of this back and forth for hours we still had to pay $60.80 in order to turn on me and my fiancés phones. I am asking cricket for a service refund in the amount of $60.80 which we should not have had to pay for my new line because I had 2 days of service and it shows on the receipts. Please see all attached receipts for documentation. I am also requesting that something is done in good faith for our account due to the fact both mine and my fiancés account was shut off after payment and lost a half of day of service. Pull it together cricket you are only hurting your customers and losing business. I switched wireless companies to have a better experience not worse. I would have never thought metro actually has better customer service than cricket as well.
With regrets your dissatisfied customers feeling ripped off

September, 2016 Decided to change service and service provider. Someone had suggested Cricket although they, personally, had not tried them. I should have know better! Not a single call, incoming or outgoing, was satisfactory--calls dropped, calls so noisy I could not be heard properly, nor could I hear the other party incoming and outgoing. Kept about a week and decided this would not work--I had excellent service for the last 8 years from my previous provider and had my old Motorola phone five years without a problem. Well, I'm back with them -- the final straw was returning the product--I was very careful to be sure I had all the documentation which accompanied the phone, that I had the charger, and that the phone had been returned to factory standard. The first thing the clerk tells me when I arrive is that she cannot accept the return of the phone without the original box--I have a small living space and do not retain this kind of thing. I just left, telling her that she could do what she liked with the phone and other materials but I was not walking out of the store with them. I also stated that I could not believe this and was now truly glad I'd decided Cricket did not belong in my life. I cannot understand why I did this in the first place, but I'm glad my insanity has passed. I will, of course, not get the phone back I'd put out, so this is an expensive lesson, but one I shall not forget. And you better believe every person I know will be the recipient of my opinion of this company. I also cannot believe AT&T (good old Ma Bell) has fallen to such lows! Thanks for listening.

My Mother's phone number [protected] that I purchased at Cricket Wireless kept dropping calls up to 4 and 5 times a call for well over ten days. She is blind and cannot drive so her caregiver drove her to the store on Greenville in Dallas. I had not even been 30 days and the problem did not arise until 7 days ago. I went into the store and they did a hard reset on my phone, lost my email address and password. The Manager/Owner Josh refused to credit my account and my phone is STILL dropping calls because of their NETWORK problems. JOSH THE STORE MANAGER WAS RUDE TO MY 76 YEAR OLD MOTHER WHO DOES NOT DRIVE, CANNOT SEE AND NEEDS A PHONE. IT IS PATHETIC. The address to the store is 6868 Greenvlle Ave, Dallas, TX 75231, Telephone: [protected]

I came to this location out of curiosity to see how much i could save in comparison another current provider.

The rep managed to sell me on the cheap service rate. She then went into the prices of the phones this threw me off since i spent so much on her previous GalaxyS5 phone so i said i would come back when i could afford a new phone.

Well the rep jumped into sales mode and told her me i could use my phone. After minutes of stalling it was obvious the phone was not compatible with crickets chip the rep told me my phone was old and could not work and i should trade it in for a credit for the new phone. Im a senior I believed this greedy sales person then she asked me to sign a "WAIVER" saying I will give up me right to reclaim my phone.

The phone I was given was a cheap knock off at 40% off because I traded MY GalaxyS5. They didn't even bother to transfer my contacts from my old phone to the new knock off which is a basic service offered to customers anywhere else.

I went in to reclaim her phone and the manager Daniel said the phone was already taken to headquarters and I was SOL. The level of customer service this man offers is deplorable and a reflection of this business. I asked for his business card he said he had none I asked for his district's managers info he said he had none.

This establishment preys on naive consumers then protect themselves with waivers once consumers had figured they have been screwed. The worst part is all the people who work here are young kids taking advantage of older seniors.

BEWARE of [protected]@gmail.com>This is the oldest scam in the web...They want to send a check with a stupid amount and deposit it in my bank and send the "installers" the rest of the $$ after i deduct my "pay" Good God, when are people going to stop falling for this crap?

Cricket Wireless

Aug 31 (2 days ago)

partial email TEXT:
to me
Congratulations !

I am happy to inform you that you have successfully been entered into
the program. Our auto wrap concept is sponsored by
individuals/companies/corporate bodies.

A start-up check of $2, 750.00 will be issued by one of our sponsors
and mailed to your address. The amount covers your first week
pay($400) and the installer's charges. Your subsequent paycheck will
be $400 weekly after the wrap has been installed.

You are required to deposit the start-up check into your bank account
and when it clears you will deduct your first week pay and send the
balance to the installer. This is to afford mutual relationship
between you and the installer. The balance which you are required to
send to the installer is the payment for the Auto-Wrap installation,
maintenance and removal.

As soon as they receive the funds, they will contact you to schedule
appointment on when to come over to your location or preferred
location to have the wrap installed.

In view of this, please confirm the following details;

How long do you intend to carry the advertisement on your car/bike?

One (1) month, two (2) months or three (3) months?

Do you use your car/bike everyday?

NB: An inspection agent will come over to your location from time to
time to monitor if you still have the wrap on your car for the period
which you stated

If you are willing to get started, please reply this email stating
that “I understand the payment process and I am willing to proceed”.
Please include your name and full mailing address for confirmation and
final approval.

Sincerely

I have been sending papers in sence may 8 amd tjis still is not taken care of i dont have criclet service please i need my money i only mqkw 801. A month cant aford this . Bennies bargan box 42.86. Pleaae i take care of my things that i do can you please not make me pay for thongs i have not done. There is.a toltal of 99.86 please hel me wroth this.

In March I signed up for cricket wirless in Mt dora, fl on 441. I asked the manager if there was a sign up bonus because I was switching from tmobile and he assured me that there was a $100 account credit. Naturally it would be a couple months, but now it has been 5 months. I contacted cricket and was informed that I signed up for service when there was no bonus. They couldn't give me the bonus anyways, even though the manager promised it. So I would like a 100 credit. And if they want to fire the lying manager that would be a good bonus.
There also was the time that they had most of their service go out for a day. They said that we could email them and they could credit the account 5$ a line, but that didn't happen either. So another $10 for that.

Thank you

Cricket Wireless
Cricket Wireless Contacts & Information
Posted: Aug 1, 2016 by karen parr
phone and customer service
Complaint Rating: 0 % with 0 votes
Contact information:
Jasper, Georgia
United States
I have been on the phone every day for two weeks trying to get two phones off the account and another phone the locked pin code to use it through another company, and all i have gotten is the run around i was told i could do that for 32.00 well i tried again on Friday that is when i ad the money and was told by another person i would have to pay 56.00 per line well then i ask for the pin to take the the number some were else since i was getting the run around and was told they could not give it to me that the place i was taking the number to could give me that number, or to have the phones turned off for a day or two and then try to have them turned on some where else, and the service does not work every where they say it does either. how can i get this taking care of by the 5th of Aug? at this point i just want to get the number realest so that i can take it some were else please help ..thanks

Cricket: Hello! How may we help you today?
Cricket: Our agents are currently assisting other customers. Your approximate wait time is 4 minute(s).
Valeria G: Welcome to Cricket Nation! This is Valeria. How may I help you today?
Me: yes...I have had a horrible day. I have been dealing with Cricket since 8:30 this morning and I have talked to about 10 reps and supervisors, and I have HORRIBLY lied to and I'm very upset
Valeria G: Oh I am so sorry for that experience Denise, surely I will do my best to find a resolution for you
Valeria G: May I please know what's going on?
Me: omg...it's a really long story...think you might wanna try and look at my account and we can go from there...although, some of the notes may be completely false, if they're there at all.
Me: I've never had this much trouble or such dissappointment with Cricket since I've had ya'll's service, and it has me seriously thinking about stopping payment on my payment today and going to another carrier.
Valeria G: I understand your point Denise I am so sorry
Valeria G: Do you mind providing me with your phone and pin number to give a view to your account?
Me: my # is 254931****
Me: pin ****
Me: And yes you may look at my account and h elp me with it!
Me: lol...been thru this spiel all day and know it well
Valeria G: No problem Denise
Valeria G: Now, can you please explain me with your words?
Me: When I tell you the entire SAGA...I'll try to keep it brief...but I'm serious when I say all day long...since early this morning. I have virtually no voice left, and a horrible headache, and my chest is hurting me bad.
Valeria G: Oh I am so sorry
Valeria G: You were trying to cancel 2 lines and get refunded them?
Me: ok...our debit cards were comprimised last month. We just received the new ones this weekend. So, I had to stop the auto pay when I was informed of them canceling our cards. I started getting texts about that my account would be suspended at 12 midnight on the 10th
Me: I've never gotten them before so, on Wed. Of this last week I called Cricket to see what the problem is
Me: because my husband is on SS and he gets his check the 2nd Mon. of every month and it's never been a problem before.]
Valeria G: And the autopay stopped, correct?
Me: I told the rep that my husband would get his check on Mon. the 11th by 10:30 am and would that be ok to pay the bill then without interuption...I was told that would be fine...yes autopay had to be stopped
Me: As of last night at 12 midnight...my services were suspended. I called early this morning and of course, ended up talking to a supervisor, who told me that there were no notes on my account to that effect and that I, MUST HAVE MISUNDERSTOOD!
Valeria G: That means you paid in full?
Valeria G: and restored the services?
Me: I firmly and abruptly told him, NO, I DID NOT MISUNDERSTAND A THING, AND I DIDN'T KNOW WHAT THE PROBLEM WAS, BECAUSE i'D NEVER HAD A PROBLEM BEFORE...hold on...there's more to it than me just paying in full...trust me
Valeria G: The account got suspended and you paid all 4 lines
Valeria G: orrect?
Valeria G: c*
Me: He wouldn't hear it that one of ya'll's reps could have possibly failed to complete their job and put the notes on my account...n e way...I also told him, that my husband and I had made the decision to drop two of the lines on our account, due to personal family reasons, and he said that until I brought the account current, I could make no changes on the account...which scared me
Valeria G: Denise when an account is suspended you'd have to pay in full to be able to restore it and make changes
Me: because i told him I did not want to make the full payment, have the 2 lines dropped to be told, "Oh sorry, but you can't have that money back"...we argued for about 30 minutes, and then our call mysteriously got dropped. I finally decided to pay the full amount and after I did, I called Cricket Customer care to make the changes and the very first thing the rep said to me was..."Sorry, but the charges are all non refundable and non transferable"...yeah...I WAS LIVID
Valeria G: Denise I understand you and I got your point and I want to apologize if you were missinformed before the suspendion
Valeria G: but the thing is that this information is correct
Valeria G: I want to explain the cancellation of a line will loose the financial info on this one
Me: After arguing for 30 minutes about all of that, and once again being told that I, "must have misunderstood", the Supervisor FINALLY told me that he could give me the money back, but it would be a credit to my account...whichwas not told to me before and I don't know why
Me: And, I'm going to ask you to please read all the notes and you will see that there is a supervisor that told me he would credit the money to my account...because I finally got hold of another supervisor, after being disconnected again, who told me that those notes were on my account
Valeria G: I understand you Denise
Valeria G: Actually it is not possible we could refund 2 lines on an account since as we're prepaid we could not refund for services
Me: Had I known that I was going to have fraud commited on me by ya'll, I would have left my account in the suspension status and taken my business elsewhere, but the supervisor, misrepresented the entire ordeal, and I've been told several different conflicting "policies" by supervisors, and I've my money misappropriated under false circumstances, and that's the equivalent to FRAUD, and is criminal.
Valeria G: I understand ma'am
Me: But seeing as how I just paid the bill today, and would be cancelling the 2 lines today, how is that any use of services...THAT MAKES NO SINCE AND IS COMPLETELY LUDICROUS AND YA'LL HAVE NOTES THAT SUPPORT EVERYTHING I'M TELLING YOU!
Valeria G: Actually the thing is that unfortunately
Valeria G: I am telling you the right information
Valeria G: I understand your point
Valeria G: May I know the lines you'd like to cancel?
Valeria G: Hello? are you there?
Me: OK...THEN I WILL NOW NEED TO SPEAK TO YOUR SUPERVISOR, BECAUSE ALTHOUGH YA'LL WANT TO SAY YOU UNDERSTAND AND THERE IS NOTHING YA'LL CAN DO...IT DOES NOT MAKE IT ACCEPTABLE TO LEAD A CUSTOMER INTO GIVING YOU MONEY THAT WAS MISREPRESENTED AS THE CORRECT THING TO DO IN ORDER TO MAKE A CHANGE ON THE ACCOUNT, THAT WAS IN ALL ACTUALITY A COMPLETE LIE, AND THEN DECLARING THE CUSTOMER A LIAR OR IGNORANT AFTER THE FACT JUST SO THAT THE MONEY CAN BE HELD AND THE CUSTOMER HAVING TO DEAL WITH A LOSS AT THE HANDS OF PEOPLE WHO ARE SUPERVISORS AND HELD TO HIGHER STANDARDS OF CUSTOMER SERVICE AND WAS PART OF A COMPLETE FRAUD
Me: I WAS NEVER, NOT ONE TIME, INSTRUCTED THAT ONCE i MADE THE PAYMENT IN FULL THAT WHEN I CANCELLED THE TWO LINES I WOULD NOT BE RECEIVING
Me: ANY
Me: OF MY MONEY BACK...THAT IS FRAUD!
Valeria G: I really understand you Denise
Valeria G: and we really apologize for what you experience
Valeria G: If you allow me I will see the resolution in my hands on y end
Me: NO YOU DO NOT, BECAUSE YOU HAVE FAILED TO READ THE NOTES AND SEE THAT I WAS TOLD I WOULD RECEIVE A CREDIT FOR THE CANCELLED TWO LINES ON MY ACCOUNT!]
Valeria G: Now, may I know the lines you'd like to canceL?
Valeria G: Denise are you there?
Me: NO MAM, YOU MAY NOT UNTIL I CAN BE TOLD THAT I WILL RECEIVE THE CREDIT TO MY ACCOUNT, IN WRITING FROM YOUR SUPERVISOR ALONG WITH THEIR NAME AND EMPLOYEE ID...I WILL NOT...WILL NOT...BE VICTIMIZED BY YOUR COMPANY AGAIN AND PLAYED A FOOL BY YOU OR ANY OTHER EMPLOYEE AGAIN FROM YOUR COMPANY...I HAVE HAD ENOUGH TODAY, AND I HAVE A HEART CONDITION AND YA'LL ARE SERIOUSLY CAUSING ME HEALTH ISSUES WITH THAT DUE TO THE INCESSANT LYING AND WISHY WASHY SHADINESS OF YOUR DOING BUSINESS
Valeria G: I understand your pint Denise
Valeria G: The thing is that I'd like to know if you don't mind
Valeria G: in order to find out a resolution for you
Valeria G: which will be the lines to drop
Me: IF I END UP IN THE HOSPITAL OR AT MY DOCTORS OFFICE TOMORROW, NEEDING SPECIAL ATTENTION DUE TO YOUR COMPANY'S LACK OF CUSTOMER CARE, I WILL BE SUING YOU AND THIS CHAT ALONG WITH ALL THE OTHERS AS WELL AS THE RECORDED PHONE CALLS WILL BE RIGHT THERE IN COURT WITH ME! YA'LL ARE TREADING ON THIN ICE HERE, AND I'VE HAD ABSOLUTELY ENOUGH OF THIS OUTRAGEOUS CRIMINAL SITUATION AND I'M DEMANDING THAT SOMEONE DO SOMETHING ABOUT THIS IMMEDIATELY OR I WILL PURSUE EVERY AVENUE AVAILABLE TO ME AS A DISABLED SENIOR CITIZEN AND HEART PATIENT!
Valeria G: I understand ma'am I apologize but if we can find a resolution I will do all in my hands
Me: AND I WILL NOT REPEAT MY SELF AGAIN...NO...I WILL NOT TELL YOU WHICH LINES UNTIL I HAVE COMPLETE AND WRITTEN ACKNOWLEDGEMENT AND PROMISED ASSURANCE FROM YOUR SUPERVISOR THAT I WILL BE RECEIVING MY MONEY BACK OR CREDITED TO MY ACCOUNT...PERIOD...
Valeria G: Do you mind staying with me online I'm finding a solution for you with my supervisor and my team
Valeria G: You were told the money can be given as credit in the Cricket's account, correct?
Me: I'M NOT GOING ANY WHERE...I CALLED YOU
Valeria G: I understand ma'am believe me I'm here to help
Me: YES...EVERY BIT OF THE MONTHLY SERVICE FEE, INSURANCE FEE AND ALL TAXES AND OTHER FEES ASSOCIATED TO THE AMOUNTS ON EACH LINE!
Valeria G: I've been reading all the information and all you say ma'am
Me: WELL i'D HOPE YOU ARE, THAT'S YOUR JOB ISN'T IT?
Valeria G: Yes ma'am, I'm here to help you with all my tools and I'm finding out the best solution for you because for us, our customers are the most important
Valeria G: Thank you for your patience
Valeria G: Now, finally we got a resolution
Me: NOT WHENEVER YOU START CAUSING PHYSICAL PAIN TO SOMEONE...THAT'S NEGLIGENT AND CRIMINAL
Valeria G: We're going to call you by tomorrow with the accurate solution for you
Me: THAT'S NO SOLUTION, THAT'S CALLED PROCRASTINATION AND HOPES THAT THE CUSTOMER WILL TIRE OF THE FIGHT AND JUST GIVE IN AND TAKE THE LOSS...UNACCEPTABLE
Valeria G: Now, finally we got a resolution
Me: NOT WHENEVER YOU START CAUSING PHYSICAL PAIN TO SOMEONE...THAT'S NEGLIGENT AND CRIMINAL
Valeria G: We're going to call you by tomorrow with the accurate solution for you
Me: THAT'S NO SOLUTION, THAT'S CALLED PROCRASTINATION AND HOPES THAT THE CUSTOMER WILL TIRE OF THE FIGHT AND JUST GIVE IN AND TAKE THE LOSS...UNACCEPTABLE
Valeria G: Denise My Manager is going to call you tomorrow to give you the solution as you were told the money is given back as credit on the account
Valeria G: Are you still there?
Me: THERE ARE SUPERVISORS THERE WHO ARE FULLY TRAINED AND SHOULD HAVE SKILLS AND AVENUES OF SOLUTION OPTIONS TO OFFER A CUSTOMER IN SITUATIONS SUCH AS THIS, WHEN A CUSTOMER HAS BEEN LIED TO, HAD POLICIES AND PROCEDURES MISREPRESENTED IN ORDER TO DEFRAUD A CUSTOMER AND STEAL THEIR MONEY...NOW...I HAVE NOT FOUGHT ABOUT THIS ALLLLL DAY, AND WENT THRU WHAT I'VE WENT THRU, AND STRUGGLED THRU THE PAIN AND WORRY TO HAVE YA'LL PUT ME OFF TILL TOMORROW...DO YOUR DAMN JOBS PEOPLE AND START TRYING TO PROVIDE SOME KIND OF APPROPRIATE CUSTOMER SERVICE!
Valeria G: Denise believe me I am doing my best in order that you got misinformed and we apologize for this
Me: NOT WHENEVER YOU START CAUSING PHYSICAL PAIN TO SOMEONE...THAT'S NEGLIGENT AND CRIMINAL
Valeria G: We're going to call you by tomorrow with the accurate solution for you
Me: THAT'S NO SOLUTION, THAT'S CALLED PROCRASTINATION AND HOPES THAT THE CUSTOMER WILL TIRE OF THE FIGHT AND JUST GIVE IN AND TAKE THE LOSS...UNACCEPTABLE
Valeria G: Denise My Manager is going to call you tomorrow to give you the solution as you were told the money is given back as credit on the account
Valeria G: Are you still there?
Me: THERE ARE SUPERVISORS THERE WHO ARE FULLY TRAINED AND SHOULD HAVE SKILLS AND AVENUES OF SOLUTION OPTIONS TO OFFER A CUSTOMER IN SITUATIONS SUCH AS THIS, WHEN A CUSTOMER HAS BEEN LIED TO, HAD POLICIES AND PROCEDURES MISREPRESENTED IN ORDER TO DEFRAUD A CUSTOMER AND STEAL THEIR MONEY...NOW...I HAVE NOT FOUGHT ABOUT THIS ALLLLL DAY, AND WENT THRU WHAT I'VE WENT THRU, AND STRUGGLED THRU THE PAIN AND WORRY TO HAVE YA'LL PUT ME OFF TILL TOMORROW...DO YOUR DAMN JOBS PEOPLE AND START TRYING TO PROVIDE SOME KIND OF APPROPRIATE CUSTOMER SERVICE!
Valeria G: Denise believe me I am doing my best in order that you got misinformed and we apologize for this
Me: I'VE TALKED TO NO ONE BUT YOU. SO WHOEVER WE IS, IS A MYSTERY TO ME. NOW...NO...TOMORROW WILL NOT BE GOOD ENOUGH...RIGHT NOW!
Valeria G: Actually if you allow me we can do this refund as credit on the account
Valeria G: May I know the lines to cancel?
Me: and there it is...why did you lie to me earlier and say that there was no way that could be done and you understood and you were so sorry for me, but that was just policy and just couldn't be done?
Valeria G: Because it's not possible but I escalated over escalation Denise
Valeria G: And I really did my best tonight
Valeria G: So all my team we're working on it
Valeria G: May I know the lines to drop?
Me: Now...i want it in writing...that i will be credited the full amount of the monthly service, insurance fee and all taxes and fees associated to each line...that should be $47 plus taxes and fees for the first line and $47 plus taxes and fees for the second line. which is $94 plus taxes and fees in total!
Valeria G: Denise, it will depend on the lines
Me: It's been less than 12 hours since I paid this bill, so i won't here about refiguring it and all that mess...NOT HEARING IT!
Valeria G: May I know the lines to drop otherwise I am unable to help you
Valeria G: The refund will be credit on your account
Me: I ALREADY KNOW WHAT LINES AND HOW MUCH THEY ARE AND I JUST TOLD YOU...NOW...I WANT ASSURANCE THAT I WILL HAVE THAT AMOUNT CREDITED IN WRITING!
Valeria G: Denise the refund will be done after the lines got canceled
Valeria G: May I know the lines?
Me: Ya'll are the ones who misrepresented this whole situation this morning and have put me thru TREMENDOUS STRESS AND PAIN TODAY, WHEN IT ALL COULD HAVE BEEN AVOIDED FROM THE BEGINNING WITH THE SIMPLE TRUTH!
Valeria G: Well Denise actually I'm sorry but I want to help you
Valeria G: if you don't let me help you it's out of my hands
Me: AND I WOULD LOVE TO BELIEVE YOU, BUT I'VE BEEN AT THIS ALLLL DAY...NOW...HOLD JUST A SECOND PLEASE I MUST TAKE MY MEDICINE IT IS TIME
Valeria G: Go ahead take your time and certainly we're ready to cancel the lines ad provide with the credit, but I'd need you to please cooperate if you don't mind
Me: OK...AND JUST SO THAT YOU KNOW...THIS ENTIRE CONVERSATION HAS BEEN COPIED AND PASTED INTO A FOLDER THAT I HAVE ONGOING SINCE THIS MORNING...NOW THAT BEING SAID ARE YOU READY FOR THE FIRST LINE...AND I WILL NOT APPROVE ANYTHING UNTIL I KNOW THE EXACT AMOUNT THAT WILL BE PROVIDED TO ME AS A CREDIT TO MY ACCOUNT
Valeria G: The credit is on the Cricket's account once you allow me canceling the lines
Me: OK...AND JUST SO THAT YOU KNOW...THIS ENTIRE CONVERSATION HAS BEEN COPIED AND PASTED INTO A FOLDER THAT I HAVE ONGOING SINCE THIS MORNING...NOW THAT BEING SAID ARE YOU READY FOR THE FIRST LINE...AND I WILL NOT APPROVE ANYTHING UNTIL I KNOW THE EXACT AMOUNT THAT WILL BE PROVIDED TO ME AS A CREDIT TO MY ACCOUNT
Valeria G: The credit is on the Cricket's account once you allow me canceling the lines
Me: The first line is the 254-931-****number...and what will that credit be...but i will not approve the cancellation until i know the exact amount!
Valeria G: Of course, I will verify this, may I know the second line?
Me: NO, not until i see how ya'll are going to do me on the first line I've provided...i have no faith nor trust in ya'll's integrity in dealing with me thus far!
Valeria G: In order to know how much will be the credit I'd need to know the number of the other line
Valeria G: Go ahead take your time and certainly we're ready to cancel the lines ad provide with the credit, but I'd need you to please cooperate if you don't mind
Me: OK...AND JUST SO THAT YOU KNOW...THIS ENTIRE CONVERSATION HAS BEEN COPIED AND PASTED INTO A FOLDER THAT I HAVE ONGOING SINCE THIS MORNING...NOW THAT BEING SAID ARE YOU READY FOR THE FIRST LINE...AND I WILL NOT APPROVE ANYTHING UNTIL I KNOW THE EXACT AMOUNT THAT WILL BE PROVIDED TO ME AS A CREDIT TO MY ACCOUNT
Valeria G: The credit is on the Cricket's account once you allow me canceling the lines
Me: The first line is the 254-931****number...and what will that credit be...but i will not approve the cancellation until i know the exact amount!
Valeria G: Of course, I will verify this, may I know the second line?
Me: NO, not until i see how ya'll are going to do me on the first line I've provided...i have no faith nor trust in ya'll's integrity in dealing with me thus far!
Valeria G: In order to know how much will be the credit I'd need to know the number of the other line
Me: That is a complete falsehood and yo u know it because if I was only cancelling one line this evening you could easily provide me the information I'm asking about. Now...what will be the total credit for that line?
Me: And if you need to get your supervisor on board to help you with this, please do so!
Valeria G: For this line with the group save discount of $30 for the 4th line, you're paying the amount of $27 monthly that will be refunded
Me: That is NOT, HOW IT IS LISTED ON MY ACCOUNT. THAT IS UNACCEPTABLE AND YA'LL ARE ONCE AGAIN TRYING TO MISLEAD ME AND TELL ME FALSEHOODS THAT i KNOW BETTER THAN, DUE TO THE FACT THAT THE 4TH LINE WAS ONLY ADDED IN MARCH!
Valeria G: As you have 4 lines in the account and you take off 1 of the lines, the one you take becomes in the 4th that has a $30 discount as you cannot keep a second place for a canceled line
Me: THE 9389 NUMBER WAS ONE OF THE ORIGINAL NUMBERS THAT WAS STARTED ON MY ACCOUNT AND THE SECOND NUMBER TO BE SET UP ON THE ACCOUNT AND THEREFORE IT IS $40 FOR THE MONTHLY FEE, PLUS $7 IN INSURANCE PLUS TAXES AND FEES!
Valeria G: I understand but if you take off 1 line you will have 3 lines and we could not keep a second place for a canceled line on a 4 lines now 3 account
Me: THAT IS FRAUD AND YOU DAMN WELL KNOW IT AND I WILL NOT BE MADE OUT TO BE AN IMBECILE AND THIS IS UNACCEPTABLE I WILL NOT STAND FOR IT I'M SICK AND TIRED OF THIS RUN AROUND AND BEING TREATED AS IF I'M STUPID AND GULLIBLE I HAVE HAD ENOUGH NOW, DO THIS RIGHT AND I MEAN RIGH TNOW!
Valeria G: Without this line your bill is $141
Valeria G: We can refund the extra $27 you pay for this line
Valeria G: If you allow me I can do it, then I'd need to know the second line
Me: YOU WILL TAKE THEM OFF AS THEY ARE LISTED AND AS I HAVE BEEN CHARGED ACCORDINGLY...I WILL NOT BE DEFRAUDED ANY MORE BY YOUR COMPANY AND SIT HERE AND LISTEN TO YOU BE CONDESCENDING TO ME AS IF I'M SUFFERING FROM A MENTAL ILLNESS THAT LEAVES ME LACKING GOOD JUDGEMENT...NOW...STOP THIS NONSENSE AND DO THIS RIGHT! MY GOD...WHAT IS SO DAMN HARD ABOUT DOING THE CUSTOMER RIGHT? I REALLY DON'T UNDERSTAND AND THIS IS BECOMING INSANE!
Valeria G: In that case, may I proceed with the cancellation on the line and the $27 refund?
Me: I HAVE EVERY RIGHT AND AM WITHIN ALL MY RIGHTS TO DEMAND THIS AND I DEMAND THAT YOU TAKE THEM OFF AS THEY ARE LISTED BECAUSE THAT IS HOW I HAVE BEEN CHARGED EVERY MONTH AND YOU WILL NOT CHANGE UP THAT PROCESS DURING THIS SITUATION JUST SO THAT YOUR COMPANY CAN TRY AND KEEP MORE OF MY MONEY THAN YOU SHOULD...NO, NO, NO!
Valeria G: We would credit the account for the amount you paid this month for. 27 first line and let me know which is the other one
Me: I WILL BE CREDITED WHAT I HAVE BEEN CHARGED FOR THAT PARTICULAR NUMBER SINCE I STARTED WITH CRICKET AND THAT IS NOTHING BUT ABSOLUTELY FAIR IN THIS SITUATION, AND YOU DADGUM WELL KNOW IT AND I WILL SETTLE FOR NOTHING LESS THAN A CREDIT FOR WHAT I HAVE BEEN PAYING FOR ALLLLLLLLLL THESE MONTHS...NOW COME ON!
Valeria G: It is not getting further than what you paid for this month
Valeria G: If you allow me I will proceed helping you with all is on my hands
Valeria G: If you want my supervisor can call you now
Me: EXCUSE ME? I ASKED FOR YOUR SUPERVISOR AND WAS UNDER THE IMPRESSION THAT YOU WERE CONFERRING WITH YOUR SUPERVISOR ALL THIS TIME...AM I TO NOW KNOW THAT THAT HAS ALSO BEEN A LIE? ABSOLUTELY UNACCEPTABLE!
Valeria G: And he has been all the time here
Me: THEN WHY DID YOU JUST NOW SAY THAT YOUR SUPERVISOR WAS JUST NOW AVAILABLE? YOU PEOPLE ARE DRIVING ME CRAZY...I REALLY DON'T KNOW HOW MUCH MORE STRESS AND LIES AND DELIBERATE CONFUSION FROM YOU THAT I CAN TAKE!
Valeria G: I said my supervisor can call you and was going to call you
Valeria G: Not that he was not available
Me: AND I TOLD YOU FROM THE VERY BEGINNING...I HAVE VIRTUALLY NO VOICE LEFT FROM DISCUSSING THIS SITUATION, OVER AND OVER AND OVER AND OVER WITH YA'LL ALL DAY...OR DID YOU NOT CARE ENOUGH TO COMPREHEND THAT AND TAKE IT INTO CONSIDERATION?
Valeria G: We already offered what you were searching for
Valeria G: But you're now asking for more, we would credit for the lines you won't use this month
Valeria G: And I've never denied you my supervisor ma'am
Me: NO...YOU ARE TRYING TO BULLY ME INTO ACCEPTING AN OFFER FOR A PENTANCE OF MONETARY CREDIT, WHEN I AM IN FACT DUE THE FULL AMOUNT IN CREDIT THAT I HAVE BEEN EXPECTED EVERY SINGLE MONTH TO PAY FOR THIS PARTICULAR LINE...THAT IS FRAUD! DO YOU NOT UNDERSTAND THAT?!
Me: AND I TOLD YOU FROM THE VERY BEGINNING...I HAVE VIRTUALLY NO VOICE LEFT FROM DISCUSSING THIS SITUATION, OVER AND OVER AND OVER AND OVER WITH YA'LL ALL DAY...OR DID YOU NOT CARE ENOUGH TO COMPREHEND THAT AND TAKE IT INTO CONSIDERATION?
Valeria G: We're just trying to find the solution for you ma'am
Valeria G: We already offered what you were searching for
Valeria G: But you're now asking for more, we would credit for the lines you won't use this month
Valeria G: And I've never denied you my supervisor ma'am
Me: NO...YOU ARE TRYING TO BULLY ME INTO ACCEPTING AN OFFER FOR A PENTANCE OF MONETARY CREDIT, WHEN I AM IN FACT DUE THE FULL AMOUNT IN CREDIT THAT I HAVE BEEN EXPECTED EVERY SINGLE MONTH TO PAY FOR THIS PARTICULAR LINE...THAT IS FRAUD! DO YOU NOT UNDERSTAND THAT?!
Valeria G: Denise, this is as much as we can credit on your account, and we went further than possible. Let me know if you want to take it or you'll think about it.
Me: WOULD IT HAVE BEEN ACCEPTABLE FOR ME TO TELL YOU EVERY MONTH...WELL, I'LL JUST PAY YOU HALF OF WHAT YOU SAY I OWE YOU AND PLEASE UNDERSTAND I'M TRYING TO PAY YOU SOMETHING BUT YOU JUST WON'T BE REASONABLE...NO IT WOULD NOT HAVE BEEN ACCEPTABLE AND I WOULD HAVE HAD MY SERVICES SUSPENDED OR COMPLETELY CUT OFF...NOW STOP ASKING ME TO DO WHAT YOU ARE NOT AND NEVER WOULD DO!
Valeria G: I'm so sorry and in this case, as you consider it's not accepatble the help we can provide to you, is there something else I can assist you with?
Me: AND THERE WE HAVE IT...AGAIN...WHEN YOU COULD NOT PUT ME OFF, YOU INSULTED MY INTELLIGENCE BY OFFERING ME CUT RATE OFFER TO TRY AND SHUT ME UP AND NOW YOU'RE PULLING THE OFFER OFF THE TABLE ALL TOGETHER...FRAUD FRAUD FRAUD FRAUD! DELIBERATE AND METHODICAL HARRASSMENT AND FRAUD!
Me: AND THERE WE HAVE IT...AGAIN...WHEN YOU COULD NOT PUT ME OFF, YOU INSULTED MY INTELLIGENCE BY OFFERING ME CUT RATE OFFER TO TRY AND SHUT ME UP AND NOW YOU'RE PULLING THE OFFER OFF THE TABLE ALL TOGETHER...FRAUD FRAUD FRAUD FRAUD! DELIBERATE AND METHODICAL HARRASSMENT AND FRAUD!
Valeria G: You can still take it ma'am, but actually we couldn't provide a credit bigger than the one reduced on the account as a line gets canceled
Valeria G: Hello? are you there?
Me: AND I SAY AGAIN...YOU HAVE CHARGED ME EVERY MONTH, THE SAME AMOUNT SINCE I OPENED THIS ACCOUNT, ON THIS LINE, AND I HAVE BEEN EXPECTED TO PAY THAT EXACT AMOUNT OR BE SUSPENDED OR HAVE THE SERVICE TERMINATED ALL TOGETHER, AND THAT WAS PERFECTLY LEGAL AND FINE, WHEN IT WAS YOU RECEIVING MY MONEY...BUT NOW, AFTER COMMITING THE OUTRAGEOUS CRIMINAL FRAUD THAT HAS BEEN DONE TO ME...YOU'RE GOING TO ACT LIKE YOU'RE DOING ME A FAVOR BY OFFERING ME HALF OF WHAT I'VE BEEN PAYING FOR THIS PARTICULAR LINE FOR 2 YEARS NOW, AND I CAN EITHER TAKE IT OR LEAVE IT AND GOOD DAY! THAT'S YOUR IDEA OF CUSTOMER CARE AND SATISFACTION...HONESTLY?!
Valeria G: Ma'am the thing i sthat you were using this lines and actually we don't refund for services, also you were receiving a group save discount. We're doing as much as we can.
Valeria G: But if you don't agree and decide to leave it, let me know if there's any other question for me (:
Valeria G: Hello? are you there?
Me: AND YOUR REP AS WELL AS YOUR SUPERVISOR, STARTED THIS ENITIRE SITUATION THIS MORNING OFF BEING TOTALLY AND COMPLETELY DISHONEST IN THEIR POSITIONS, POLICIES, PROCEDURES, ETC, AND CONNED ME INTO PAYING A FULL AMOUNT OF A BILL AND KNOWING THAT THERE WAS ABSOLUTELY NO WAY IN HELL THAT I WAS GOING TO GET MY MONEY BACK AND YET THEY PROMISED AND ASSURED ME! AND YOU NOR YOUR SUPERVISOR HAVE YET TO ADDRESS THAT WHOLD ENTIRE SITUATION OR OFFERED TO LOOK INTO IT AND MAKE SURE THAT THE RIGHT PEOPLE ARE BROUGHT TO TASK OVER IT!
Valeria G: We already checked the entire situation, but the credit couldn't be more than the deducted for to take off this line, I'm sorry.
Valeria G: So as we already provided you with the information, let me know if there's something else I can help you
Me: YOU FAIL IN YOUR CUSTOMER CARE SKILLS HORRIBLY, YOU GIVE ME INCESSANT ROBOTIC RHETORIC ANSWERS THAT IN NO WAY MAKE ME FEEL BETTER, YOU BELITTLE ME BY ASSUMING I'M IGNORANT AND TELLING ME HALF TRUTHS OR JUST BLATANT LIES, AND THEN FEIN THE VICTIM AND SAY, OH NOW... I DIDN'T MEAN THAT OR YOU MISUNDERSTOOD, ONCE AGAIN SUGGESTING MY IGNORANCE...YOU PEOPLE AMAZE ME IN YOUR ARROGANCE A DELIBERATE MISSION TO UNDERMINE AND STEAL FROM YOUR CUSTOMERS...I CANNOT WAIT TO PLASTER THIS ENTIRE CONVERSATION ALL OVER EVERY PUBLIC AVENUE I HAVE AVAILABLE TO ME, SO THAT YOUR TRUE COLORS IN DISHONESTY CAN SHINE BRIGHTLY! DISGUSTING!
Valeria G: I'm so sorry for the frustrating situation you experienced. Let me know if I can assist you in anything else
Me: FRUSTRATING IS NOT THE WORD THAT COMES READILY TO MIND FOR ME...INAPPROPRIATE, CRIMINAL, UNPROFESSIONAL, FRAUDULENT...THOSE COME SCREAMING TO THE FOREFRONT FOR ME!
Valeria G: I'm sorry for the inconvenience. May I know if you have any other question for me?
Valeria G: Hello? are you there?
Me: WHAT GOOD WHAT IT DO ME...I'D HAVE NOTHING BUT MORE LIES AND IMMENSE GOD COMPLEX, CRIMINAL SOLUTIONS THAT YOU WOULD TRY AND SHOVE DOWN MY THROAT AS THE GOSPEL ITSELF AND HAVE YOU TALK TO ME LIKE I'M THE VILLAGE IDIOT TO BE PITIED BECAUSE I DON'T JUMP ON YOUR MEASLY HANDOUT LIKE A STARVING DOG, ON A 2 WEEK OLD DRY BONE!
Valeria G: This is the solution I can provide you I'm sorry. Is there something else I could assist you with?
Me: I'M NOT JUST SOME RANDOM TYPING PIECE OF TRASH...I'M A LIVING, BREATHING HUMAN BEING WHO HAS ALWAYS PAID THEIR BILL DONE WHAT I WAS EXPECTED TO DO AND CAME TO YOU FOR HELP TO BE COMPLETELY AND DELIBERATELY MISGUIDED IN ORDER FOR YOU AND YOUR PEERS AND SUPERVISORS TO MAKE BROWNIE POINTS AND FREE MONEY OFF OF TO IMPRESS EITHER YOUR OWN SELF SERVING EGOS OR YOU UNCARING CEO'S, IN ORDER TO GET TO THAT NEXT RUNG ON THE LADDER OR PAD YOUR OWN PATHETIC POCKETS!
Valeria G: If you don't have any other question as we already explained everything I will proceed to close this interaction.
Me: YEAH...YOU COULD ASSIST ME BY DOING THE RIGHT DAMN THING AND CREDITING ME THE EXACT SAME AMOUNT THAT I PAY ON THESE LINES EVERY DAMN MONTH...BUT THAT'S JUST ASKING TO MUCH AND YOUR COMPANY WOULD HAVE TO ACTUALLY GIVE ME BACK THE MONEY THEY STOLE FROM ME!
ME: AND WHAT AMAZES ME, IS THAT YOUR SUPERVISOR, SORRY AS THEY ARE, HAS STOOD BY AND WATCHED ALL THIS, NOT UTTERING A WORD AND THEN GOING TO ASK IF HE OR SHE CAN CALL ME...WELL YOU GOT MY DAMN PHONE NUMBER, AND IF YOU TRULY VALUED ME BEING A CUSTOMER, YOU'D BE DOING WHATEVER YOU COULD TO KEEP ME...but i guess not!
Valeria G: Denise, it's up to you if you want a supervisor to call you or to be on the chat
Me: NOTHING AND I DO MEAN NOTHING HAS BEEN UP TO ME! I;VE BEEN GIVING NOTHING BUT ULTIMATUMS AND LIES AND FRAUDLENCE AND ARROGANCE AND DELIBERATE INDIFFERENCE TO EVERYTHING THAT HAS TRANSPIRED AND THEN INSULT AND OFFEND ME WITH SUCH A LUDICROUS OFFER!
(AND, IT WAS THEN THAT THE REP ENDED THE CHAT)

Cricket double charged my debit card and will not refund the funds. I am disabled and Cricket took over $100 for one month of service that ONLY costs $40. When I contacted them first they would refund unauthorized 3 days. When I explained my situation, the man was very rude and purposly disconnected the call. I immediately called back, this time, after much argument and many call reps, then they told me they would have my account credited by 11am est. At 1pm there were no credits so I called again. I got shuffled around for about an hour so I got online on Cricket.com. My cricket account showed a $80 credit so I accessed online chat and I was then told no refund because the monies were my by two different payment methods but with the same card number. Hummmmm?
So now Cricket is stealing and keeping my disability money, I take a $250 lose which I don't have at all and this company makes billions? Can anyone help me?

On June 17, 2016 I went to a different company and they ported my number thus cancelling my cricket account. I called cricket wireless to request an unlock code for my Microsoft Lumia 640 that I had purchased from them in May of 2015. I was first told that I could get the number in 24 hours, and when I called back I was told that it could not be released at least until the end of this month, or possible 3 or 4 months. The system is the only thing that will release the number and that does it when they get around to it.
In the mean time I cannot use my phone or my new service without purchasing another phone.
CRICKET WIRELESS even says that I can wait until they get to it. The supervisor, Marge #613009, said there is nothing she can do and that she understands how it would be frustrating. Then we hung up. THANKS FOR NOTHING CRICKET.

The strip mall store in Toccoa, GA, has a HUGE speaker they use to hold the door open. The employees play very loud and vulgar music that broadcasts around the whole area. I don't like that language and definitely don't want my young children hearing it. Very offensive, and they will never get my business based on their lack of respect for the community.

Lack of knowledge & flat out liars! I contacted cricket customer service to see if they had an international plan that covered italy, switzerland and france. I was told they had 2 international plans, mexico and canada for $5 per month or for $15 per month we would have coverage in the countries I specified. I then went to my local store in maricopa az and was given the same information. I explained my concern as I had a minor child that would be over seas with a tour group and no parent. I was assured again that she would be covered. The day my daughter left I went on line to pay her bill and saw she only had international service for canada & mexico, thinking it was just an error in set up I contacted customer service again only to be told they only cover canada and mexico. I then contacted the store that set up the service and the manager stated, that is incorrect, she would have coverage... She did not! Then I received a call from john angeles claiming he was eager to help and do anything possible to help me get in contact with my child, after a couple of days of conversation and false promises, he has vanished leaving me to think he was only stalling. My child has been gone 8 days with no way to call home or make contact if there's an emergency. I know it was only $15 for the service, but had they been truthful in what services they could or could not provide, I could have taken another avenue to avoid this whole situation.

I have been a reliable costumer to cricket close to 15 years and cricket wireless was unreliable on June 3rd 2016 and for days there after. As my experience with costumer service was horrible like always. Of coarse my payment went through during this time and when I asked for service to be shut off and a refund be issued they told me to contact my bank. Contact my bank? More like contact my lawyer! Screw you Cricket you will never receive another dollar from me and screw you guy from India with your run around games! 🖕

This evening, June 3, 2016, I and millions of other Cricket customers are without any ability to communicate with the outside world through texting or calling. My family has 5 Cricket lines and none of us were able to communicate with each other which has been very stressful and worrisome. I tried chatting with an agent at Cricket but I keep getting the same msg...long wait times due to outage. I waited for an agent 2 hours and then ended the chat because no agent responded.

I hate that I just paid my bill too! I could've simply used that money to visit another local wireless company and switch phones over.

If Cricket does not compensate or supply a great explanation for this outage, I am NEVER going to be a customer the next billing cycle. I have been a customer for years and always bragged about Cricket. Now I have nothing good to say.

My cell phone has not had service an entire day now. My Bill is current however only emergency calls can be made. Its impossible to get a customer service rep on the phone, or answers about why they have no network. I do not pay them to not be able to contact anyone. I have missed calls that have in turn cost me hundreds of dollars. I doubt cricket will flip that Bill. Just like I highly doubt they would just let me slide and not pay my Bill while continuing to provide me with a functioning cell phone service. Or would you Cricket? How about paying for your inconvenience for once, AND free year of service? My losses today will in turn create late fees and over drafts, so No thanks to cricket. Please, if your integrity is still intact, I take money orders or cash. Thanks.

First of all, they had horrible customer service in the actual store. It took forever for these young girls to get it together and stop laughing and messing up.

It is impossible to talk to actual customer service. You can opt to "chat" online, but it may take forever for them to respond.

You will get dropped calls and bad service. I never had this problem with
AT&T. They supposedly use the same cell towers as AT&T (?)

My phone has stopped having service for about two hours now... Apparently there are outages all over the US right now... And, they "apologize for the inconvenience" on their facebook page... Although people are asking for partial refunds. Not having reliable service can literally be detrimental in some situations.

Anyway. At least they're cheap.

On recent trip to florida I bought two cell phones from cricket wireless. One for my wife and one for me. Purchased 40 dollar plan, which was good for service entire us. When I returned to canada ', I realized that if I had purchased a $ 70 plan that they would unlock the phone and that I could use it here in canada. When I called customer service they explained to me that it should have been done at the time of activation but that they would make an exception for me. Great, so now I provide him with my credit card info, canadian cards not accepted. Sorry read your contract, nothing we can do. I spent two hours reading their contract and nowhere is this policy mentioned.
Spoke to two different customer service reps and two supervisors and all they can say is sorry, you should have read your contract. As I already stated there is no mention of not accepting credit cards from canada and I have purchased air time from t mobile with a canadian credit card with no problem.

On 5/2/16 I went on the cricket website and attempted to purchase a phone and rate plan. I had difficulty with the website and called cust. serv. The gentleman at cust serv walked me through the transaction as far as he could and I then told him that I would complete it on line. He told me that I would receive my phone in 2 days. 2 days later I tried to track my purchase and cricket had NO record of it or my conversation with their agent. I called my bank, there was a pending transaction that will be paid tonight to cricket wireless for an order they have NO record of. I sought to mitigate my damages by going back onto their website and making a new purchase and asking for a refund of the difference. I spoke to 8 cust serv agents and ended getting hung up on TWICE. Tomorrow I am calling an attorney and seeing if I can charge them with retail fraud!