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Cricket Wireless Complaints - Ported phone number

Review all Cricket Wireless complaints

Cricket Wireless
Posted: 2007-10-31 by Marla  [send email]
Ported phone number
Complaint Rating: 50 % with 2 votes
I left Cricket due to terrible service and ported my number over to Cingular. However, Cricket has repeatedly given my phone number out to new customers as their phone number. To top it off, I can't get in touch with anyone to fix the problem. I can't call 1-800-Cricket because I don't have an account with them. Cricket dealers can't help me and the full service stores don't answer their phone or returm messages. If anyone out there has been through this and knows what to do, please let me know.
Comments United States Mobile & Cell Phones
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Comments

 Sort by: Date | Rating
 448 days ago by Dee  [send email] 0 Votes
Location Type: Headquarters
10307 Pacific Center Court
San Diego, CA 92121
United States (Map)
Phone: 858-882-6000
Fax: 858-882-6010

corporate office
 331 days ago by Sandra  [send email] 0 Votes
I had to leave cricket myself due to service, bad phones, and when finally I didnt get any answers with the people from cricket, especially the ones from India who dont speak a word of English, I went to the Better Business Bureau and they help get another phone and of course it didnt work, but now I am gone from these people and I hope everyone will read this get away from this company they are as crooked as it seems.. they dont offer nothing good and it everyone would stick together and boycott this so called company believe me it would be worth it
 154 days ago by   Norma 0 Votes
http://www.fcc.gov/cgb/NumberPortability/

Try getting help from the FCC. Good luck!
 141 days ago by   vv1972 0 Votes
I had been a cricket customer for over ten years... Bought the newest phones they had and had insurance for each of them... Well the day came when I needed to "use" that insurance I had been paying on for many years... First I called the 1-800 number (joke) and they directed me to "the Signal insurance" where I spoke to a lady and she said my claim was approved and to go to a Cricket store to get my new phone.(Remind you that they didnt tell me there was an $85.00 deductable). So I went to the store happily because I thought " Wow that was easy" ... There a woman named Gladys told me that they had no phone there that was comparable to the phone I had and that I would have to go back to the insurance company... OK... So I did just to be told that I had to go back the Cricket store again... So I did where I now spoke with a man named Kevin who was also the manager of the store... Who directed me where?? You guessed it.. Back to the insurance company.. Now I work an hour out of town and I use phone alot.. (Hence the reason I have stood with Cricket so long)... And I need my phone in cases of emergency.. I even stated to the rep "Kevin" and "Gladys" that I will happily take a phone that is cheaper just because I needed my phone... All I got was the run around... So I looked for a Corporate email address to send my complaints... No luck... SO that is why I am here... Cricket has the worst customer service I have ever experienced in my life and I am glad that I finally cut my service off with them. Word to the wise... Stay away from Cricket... I wished I would of...
 113 days ago by   barbara 0 Votes
I go t the phone service for my son when he went away to college. He recently joined the military and bought a phone of his own.
We had the phone discounted (or so we thought) by actually walking into a credit store.
On February 13th my account was charged for another month.
I called again on February 20th and was told we will take care if, I am turning your phone off. As well you need to send the your information in for the credit, It was to take 10 days.

I have know called back on March 13th, due to no credit. I have been told my request was denied, and my phone is not off.

I finally get someone in India, who is rude and not helpful.
I was told my son has to request to turn the phone off, We walked into the store together, I have called twice. He is in basic training and can not use a phone. (Which is why it is off).

These people seem to be trained to take your money without any clear resolution, no one seems able to actual solve your problem.

Why have all these stores around town if walking into them means nothing.
What happen to the customer is always right.
You would think in these difficult economic times, business would be looking to keep your business as well hope there customer would give them great word of mouth.
I would have too say, Credit is worse than Sprint when it comes to assisting the very customer they need to keep this business afloat.

Frustrated in Round Rock Texas
Barbara
 50 days ago by   djpaynekiller 0 Votes
I hear you!! My phone would no longer take a charge so i went and bought a new battery for 24.00... That did not work so i canceled my service and went back to the store for a refund. They told me since my account was canceled that I was "stuck with it" and I was stuck with the 52.00 I paid in advance for my service which i cancled before my service for the month even started!! I then emailed cricket and they told me to go back to the store which of course was stupid!! I tried to call 1-800-cricket and of course i couldnt get a live person. The managers name @ this corporate store is Brandon Hardyman and I am contacting the BBB and complaining. How can you not accept a refund when you have a receipt???
Jennifer Payne
djpaynekiller@yahoo.com
 32 days ago by   lotus 0 Votes
I have had the same problems with Cricket. I left them and transferred my number to my T-Mobile service, last year. Cricket continues to assign my number to new customers despite having been called directly by someone in management who assured me he would take my number out of their system. It's an on-going source of frustration.
 32 days ago by   lotus 0 Votes
I have located the company that owns Cricket, and contact information:

Leap Wireless
Headquarters
10307 Pacific Center Court
San Diego, California 92121
Tel: 858-882-6000
Fax: 858-882-6010
 7 days ago by   ladyjazzy 0 Votes
I got a we miss you postcard come back to Cricket... Offer was to pay $20 and Cricket would wave any amount due on account to reactivate. I called the customer care line. Was told a specific address to go to for it to be activated again. Went to that address. At that place was told to go to a different Cricket store in another town. I went there waited for 2 hours to be told by a new rep he cant do it but his manager would be able to assist but the manager isn't in. So I went out of town again when the manager was there 1 day later and they manager told me the card expired today even though I came in yesterday. I am calling corporate headquarters to report this.

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