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Cricket Wireless Complaints - Ported phone number

Review all Cricket Wireless complaints

Cricket Wireless
Posted: 2007-10-31 by Marla  [send email]
Ported phone number
Complaint Rating: 75 % with 4 votes
I left Cricket due to terrible service and ported my number over to Cingular. However, Cricket has repeatedly given my phone number out to new customers as their phone number. To top it off, I can't get in touch with anyone to fix the problem. I can't call 1-800-Cricket because I don't have an account with them. Cricket dealers can't help me and the full service stores don't answer their phone or returm messages. If anyone out there has been through this and knows what to do, please let me know.
Comments United States Mobile & Cell Phones
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Cricket Wireless - Bad service. Unorganized business practices.
Cricket Wireless - Exploitive business practices as day to day business model
Cricket Wireless - bad phone service lost singles had 2 buy 2 extra phones because of poor products rude support tech"s
Cricket Wireless - Very poor customer service

Comments

 Sort by: Date | Rating
 588 days ago by Dee  [send email] 0 Votes
Location Type: Headquarters
10307 Pacific Center Court
San Diego, CA 92121
United States (Map)
Phone: 858-882-6000
Fax: 858-882-6010

corporate office
 471 days ago by Sandra  [send email] 0 Votes
I had to leave cricket myself due to service, bad phones, and when finally I didnt get any answers with the people from cricket, especially the ones from India who dont speak a word of English, I went to the Better Business Bureau and they help get another phone and of course it didnt work, but now I am gone from these people and I hope everyone will read this get away from this company they are as crooked as it seems.. they dont offer nothing good and it everyone would stick together and boycott this so called company believe me it would be worth it
 294 days ago by   Norma 0 Votes
http://www.fcc.gov/cgb/NumberPortability/

Try getting help from the FCC. Good luck!
 281 days ago by   vv1972 0 Votes
I had been a cricket customer for over ten years... Bought the newest phones they had and had insurance for each of them... Well the day came when I needed to "use" that insurance I had been paying on for many years... First I called the 1-800 number (joke) and they directed me to "the Signal insurance" where I spoke to a lady and she said my claim was approved and to go to a Cricket store to get my new phone.(Remind you that they didnt tell me there was an $85.00 deductable). So I went to the store happily because I thought " Wow that was easy" ... There a woman named Gladys told me that they had no phone there that was comparable to the phone I had and that I would have to go back to the insurance company... OK... So I did just to be told that I had to go back the Cricket store again... So I did where I now spoke with a man named Kevin who was also the manager of the store... Who directed me where?? You guessed it.. Back to the insurance company.. Now I work an hour out of town and I use phone alot.. (Hence the reason I have stood with Cricket so long)... And I need my phone in cases of emergency.. I even stated to the rep "Kevin" and "Gladys" that I will happily take a phone that is cheaper just because I needed my phone... All I got was the run around... So I looked for a Corporate email address to send my complaints... No luck... SO that is why I am here... Cricket has the worst customer service I have ever experienced in my life and I am glad that I finally cut my service off with them. Word to the wise... Stay away from Cricket... I wished I would of...
 253 days ago by   barbara 0 Votes
I go t the phone service for my son when he went away to college. He recently joined the military and bought a phone of his own.
We had the phone discounted (or so we thought) by actually walking into a credit store.
On February 13th my account was charged for another month.
I called again on February 20th and was told we will take care if, I am turning your phone off. As well you need to send the your information in for the credit, It was to take 10 days.

I have know called back on March 13th, due to no credit. I have been told my request was denied, and my phone is not off.

I finally get someone in India, who is rude and not helpful.
I was told my son has to request to turn the phone off, We walked into the store together, I have called twice. He is in basic training and can not use a phone. (Which is why it is off).

These people seem to be trained to take your money without any clear resolution, no one seems able to actual solve your problem.

Why have all these stores around town if walking into them means nothing.
What happen to the customer is always right.
You would think in these difficult economic times, business would be looking to keep your business as well hope there customer would give them great word of mouth.
I would have too say, Credit is worse than Sprint when it comes to assisting the very customer they need to keep this business afloat.

Frustrated in Round Rock Texas
Barbara
 190 days ago by   djpaynekiller 0 Votes
I hear you!! My phone would no longer take a charge so i went and bought a new battery for 24.00... That did not work so i canceled my service and went back to the store for a refund. They told me since my account was canceled that I was "stuck with it" and I was stuck with the 52.00 I paid in advance for my service which i cancled before my service for the month even started!! I then emailed cricket and they told me to go back to the store which of course was stupid!! I tried to call 1-800-cricket and of course i couldnt get a live person. The managers name @ this corporate store is Brandon Hardyman and I am contacting the BBB and complaining. How can you not accept a refund when you have a receipt???
Jennifer Payne
djpaynekiller@yahoo.com
 172 days ago by   lotus 0 Votes
I have had the same problems with Cricket. I left them and transferred my number to my T-Mobile service, last year. Cricket continues to assign my number to new customers despite having been called directly by someone in management who assured me he would take my number out of their system. It's an on-going source of frustration.
 172 days ago by   lotus 0 Votes
I have located the company that owns Cricket, and contact information:

Leap Wireless
Headquarters
10307 Pacific Center Court
San Diego, California 92121
Tel: 858-882-6000
Fax: 858-882-6010
 147 days ago by   ladyjazzy 0 Votes
I got a we miss you postcard come back to Cricket... Offer was to pay $20 and Cricket would wave any amount due on account to reactivate. I called the customer care line. Was told a specific address to go to for it to be activated again. Went to that address. At that place was told to go to a different Cricket store in another town. I went there waited for 2 hours to be told by a new rep he cant do it but his manager would be able to assist but the manager isn't in. So I went out of town again when the manager was there 1 day later and they manager told me the card expired today even though I came in yesterday. I am calling corporate headquarters to report this.
 138 days ago by   Dissatisfied in Salinas 0 Votes
During this last Christmas, I bought my neice a Cricket phone and had it sent to her home that is located in Porterville, CA. Approximately 3 weeks after Christmas, the phone breaks into two pieces. My sister goes to the local store and they tell her that they will give her credit towards a new phone. She agrees to buy not only my neice a new phone but herself also. The store personnel told her the only way to get a family plan is to cancel the previous account (the phone and number that I bought her). The store clerk actually threw the broken phone in the garbage can in the store. They called me and told me what happened. I said ok. In May, I noticed a charge on our checking account that did not make sense. According to my bank, it was a charge for monthly service for Cricket wireless on the original Christmas phone. I hadn't noticed before because the bank statement said Wireless. I thought it was our service. They took out $270.00 and I can't get anyone from Cricket to take care of this. The Store says the employee didn't cancel the account and is not longer with them and because of this, they can't do anything. A $60 Christmas present cost us $320.00. We never authorized monthly service and from the beginning of January through May, there was absolutely no activity on this phone number or phone. They refuse to make it good. Whey would anyone do business with them!!! Dissatisfied in Salinas.
 120 days ago by   PISSED OFF in Fresno, CA 0 Votes
I have had my Cricket phone for 5 years rarely have a problem ... until now ... everyone I know who had Cricket phone left them for Boost Mobile ... I stood by my phone company until last month after making my ever inflated payment (seems they add thing to your account that you might enjoy!! how do u enjoy them if u don't know you have them???) they shut my phone off at midnight ... I did not realize this until the next evening so I drove 15 miles to the Cricket store and they appologized and turned my service back on instantly ... no big deal I thought ... this month I make my payment and the next day my phone is off ... AGAIN???? So I drive to Cricket and they say oh so sorry it is back on now ... and so it was for 2 hours until Cricket closed and my phone was shut off again ... that was Monday every day this week I have been into Cricket to have them turn my phone back on they will not refund the money I paid and they won't leave my phone on!!! When I complained and told them that I liked my Cricket service but that the customer service left something to be desired and I am not above cutting off the service and going to Boost Mobile they actually told me to go ahead!!! I spoke to India they hung up on me twice before ... I am going to Cricket today to see whose ass I shove this phone up!!! PISSED OFF
 39 days ago by   wattzlisa 0 Votes
CRICKET- Bad phone service, BAD PHONES, BAD representatives... BAD COMPANY... doing BAD BUSINESS...The sad thing is it isnt simply CRICKET operating like this.. More and more companies are taking advantage of the consumer.

I'm curious as to which banks found Crickets "business" plan/model acceptable enough to loan them and or their "independents" money to start up this ridiculous excuse of a company...THOSE idiots should be held responsible also...

Probably the same banks that loaned money to UNQUALIFIED homeowners JUST to put the fat commission checks in their pockets..

IF everyone in America pulled their savings from all the banks and started to pay cash instead of having checking/savings accts it would be no time at all before they all either went out of business or had NO CHOICE but to start "playing" fair...I'm assuming they would choose the latter.

We consumers need to realize we HAVE all the power...WE control what they do to us... If everyone cancelled their services which are OUTRAGEOUSLY priced or cancelled business with companies who take advantage of their customers, than these companies would have NO CHOICE but to start lowering their prices, increase savings/checking acct interest rates, honoring warranties, provide the actual services they advertise FOR the price they advertise OR go bankrupt... I'm for the latter to teach them all a lesson...

WHO cares what happens to the "consumer" once they have our money is the attitude of aLOT of companies these days... They dont give a crap about customer satisfaction because it is GREED that runs this country now... I think we all start showing them how GREEDY WE can be with OUR money and simply stop SPENDING it on and giving it to these so called "businesses...

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