Cricket Wireless
reviews and complaints

This company is a joke. They offer pay forward service and if you are late on the services your phone is shut off. I recently paid my sons bill for him. He was off for a Month. Just paying the bill was a complete hassel. You have to pay with cash. After standing in line for at least an hour, watching their incompetent customer service people try to help customers, I finally got to the counter and didn't have cash to pay the bill. So I was advised I could just pay online. I then asked that when I paid their $15.00 re-activation fee, if the services was then paided for the next 30 days. The response was, absolutely. I asked this specifically because the bill was showing another $60.00 due in four days.
Well to make a long story short, these a--holes shut the phone off again four days later.
So we went down there again, and waited another hour, finally got to talk to a dumb ### who advised me that they did charge you for the month that your phone was off. This jerk-off wanted me to pay him antoher $65.00. I told him where to stick it and his Cricket company.
I am reporting them to the BBB and the US attorneys office. These people are nothing but a bunch of criminals and their cell phone products are all junk as well. Goodbye forever Cricket. If you use this company you are a fool.

I made changes to lower my account bill because $243.17 seems crazy to me. So the cricket representitive tells me what to pay. $181.52
So I did on March 26th early by the way was not due until April 12th
My services were shut off on the April13th
mabye 12th unsure about that, did not try use it til 13th April

The billing computer or whatever does that messed up. I was told.
So I called customer service who told me to pay a different amount, so I did.
Then I later get disconnected. I email cricket for help, they say go to local office.
I do, then I am told that they will not refund my money or give me services and that this is there policy!
Because they are no refunds on prepaid services.
So I just unknowingly gave them $181.52 wow how nice of me . And I had their broadband and 3 cell phones they just shut of. I was using the net for printing my homeschool papers.

Anyway apparantly the computer did not understand a payment I had made and put it on something else. Isn't that not my fault?

Give me my money or give me some services but why charge me recconect fees for their errors.

Also they did take off the services I requested but not the prices/amounts. So bill still high, but wait they charged me $15 dollars for each change that did occur on two lines.
so theirs an extra $30 dollars.

Fine but they need to remove the incorrect charges but did not. So they told me I need to pay $106.00 to turn it back on for past due amounts WTF i paid 181.52
So the total would be
$287.52
wow thats not cheaper.
Before I leave he says to me you need to pay your bill on
time?

It's like it was for effect for the other customers that where there.

wow it shocked me I just left

Am I the only one this has happened to?

i just got another phone and i never had so much problems trying to get service that i paid for. my paygo service was not working for 3 days . plus, i still dont have all the features as of today. customer service did not help and the store in Gilbert Arizona certinlydid not help. the people there were rude and upset me even more.i left the store withno service!

my attitude toward complaints: how else is anything gonna get done about these stupid companies that ripid us off. i ordered a family plan that consisted of 3 phones with was suppose to be free...yea right... also they were suppose to give me free activation.. but didn't of course... they charged my acct 5 days early for an ungoddly amt. they are the most horriblest company i have ever dealt with... ive only had them for a month and have call them a good dozen times because of terrible service...

I think cricket is good for some consumers. Those that are not making international texts and so forth. They have an unlimited texting package that doesn't work properly. It really depends on the country that is sending the text message to wether the message will be received or not. If you go to tmobile or AT&T, your message is almost guaranteed to arrive. I wish cricket would realize that there is some fault in their network that is preventing it from receiving messages especially from middle eastern countries. Specifically I know you cannot receive messages on the cricket network from Saudi Arabia and the United Arab Emirates since I had 1st hand experience with this and tried it with other cricket wireless customers phones. Fix your international messaging cricket and I would be a glad customer.

Cricket is a scam and I see complaints about their phone and internet service all the time. When will there finally be a "class action" lawsuit filed against these frauds?

Totally agree as I have to disconnect from Cricket myself now as after using it for one month and raising tickets at the store and calling customer service several times I can only send international text but NOONE can ever respond back as CRICKET service sucks.

Did you ever think that the people who where sending text to you from another country may not be working? And that may be why you where not getting the incoming text?

I am thinking of going pre paid. I have cricket right now, I liked the idea of not having to sign up with a contract. but I am going to cancel their service because, some monthes they send text messages telling me if I don't pay my bill, my phone will be shut off. I always pay my bill early. I call them, and they tell me to disregard the message. I have been told by them, oh we send that to all customers. I told them thats a real bad policy to send text messages to people that does pay their bills on time. I sure don't need the hassel of calling them all the time, when I have paid my bill on time.

I am mainly responding because of the address's given in your complaint. It sounds like you live in Omaha? I live in Council Bluffs and have had to drive to Omaha MANY times to complain about the service or something on my bill being charged that I didn't ask for. I know you get no help nor sympathy, even though I told them that me driving clear over there to recieve help or answers, they honestly could have cared less. They are the worst cell phone service around and I am making sure I tell everybody I know how bad they really are. I hope you found a new service that was worth something. I went with Verizon and so far so good. Well, anything's gotta be better than Cricket. I sure wish I would have read all these complaints before I went with them!

I have had cricket for quite some time now. I have had nothing but a list of problems out of them. Where i live they have horrible reception, their internet goes down constantly, I made a bridge pay to my account and they got no record of it and then billed me for it 2months later (and didnt record that either and billed me 3 more times for it, then when i called them to ask what was going on they said it was because i had a flex bucket account that made my phone bill go up. I never knew. They quit sendind me paper bills around this time mysteriously too. Hmmm... go figure. So i asked how much i had in my flex bucket account since i never knew i had one. They said 90 dollars! That was more than my phone bill was. I had my service shut off and was trying to make arrangements with them to turn it back on so i said just take that 90 dollars that i already paid on my flex bucket and use it to pay my 70 dollar phone bill. They said they couldnt do it and have now stolen the 90 dollars that i paid and said the only way i can have it back is to pay another 70 dollar phone bill. I never asked for the flex bucket and they stole that money. I even called the first time my bill went up and to ask why and they lied to me then and then switched it around later. Do not go with cricket. They are a scam and i promise you they will steal your money too!

From the beginning it was all mis-information, which I can understand to an extent since they just launched in Chicago. They are nice when they are selling but as soon as they see you with that cricket bag coming back to the store, it’s a different story. This is not excuse for what I experienced.

I signed up for the broadband at the Lansing, IL store, spent quite some time reviewing the terms and details. After I got home I spent several hours with customer service to get it activated properly and it barely worked with very slow speeds. It would not connect at EVDO, only 1xRtt, which is the like dialup speed. I called customer service, no help and proceeded back to the store the very next day, since I had ordered late in the day and the store had closed. I had tried it on 2 different computers and it different areas.

At the store, the first thing I was asked barely in the doorway was “Did you buy this online?” in an effort get me out. Second thing that I was told right away was “What do you expect, we are not fully launched for another month!” I said, then why did you sell this to me! Then I was given a number to call for broadband help, which I was told was different then the regular one. Being the last chance to return this I called from the store. I was on for 25 minutes while I explained the problem when the representative finally said she could not help me because she was phone support! So I went back in to the store to return everything. I had even tried it outside the store and it would not connect faster.

I was there over an hour in line, the store now closed, and I made it to the front. There was another person that had I had seen signed up the same day as me and was there returning it with the same experience! It took 30 minutes to cancel everything and process the refund, only to find out that I was not going to get the activation fee back. I made several attempts to talk to the manager and he decided he was going to completely ignore me and walk away several times.

The policy as stated on the receipt and as I was told was you had 24 hours to try it out before the activation was not refundable. I would have been happy with a store credit since I was planning to sign up again in a month (since they told me the service was not fully up yet) or at the very least put it towards phone service. But after mentioning this neither manager cared. The agent processing the return told to call the 800 number and that the computer would not allow the refund. I called the 800 number 10 times on different days only to get about 10 different answers regarding the policies, basically telling me the store needs to handle it. I went to the store during a different time and spoke to the other manger and she just did not want to hear any of it either.

Basically now, I will never ever sign up again and tell others the same.

Just got a Cricket phone Saturday. It's Tuesday.

My old # has still not been rolled over to my new phone...

And it took an act of congress, and several days to get my internet broadband set up (complicated!). I am in school, online, so this was frustrating for me.

I have called customer service four times. Twice I was transferred to a foreign land call center and the english of the tech was horrid--communication was terrible and I was told transferring my # was "impossible" -- finally got someone at an Ohio call center who spoke clear English...and understood what I was asking. I'm still waiting for that # to roll over, though.

By the way, the Ohio call center will soon go out of business and all the customer calls will go to...?

So far, the signal has been ok for both the phone and internet.

I paid my cell phone bill with crikett on time. Then a couple of days later my cell phone was off, so I took it to the corportae location closet to me. The manager was ertremly rude and refused to turn my cell phone back on because she said that I did not pay the bill, when I showed her the printed receipt from the same store we were in, she did not believe me. Why would I waste time on trying to get out of a $50 cell phone bill, if I was going to steal it would alot more than that. This is just half the story. Don't trust crickett they are charging people when they shouldn't.

I have been a cricket communications client for over two years. Months ago all three cell phone lines started having issues with the text messaging as well as the data. After 8 months of calls, tickets, emails, taking the phones to stores the texting was resolved. For the last month I have attempted to no avail to resolve the data portion and was told by the technician who finally fixed the texting it was probably an equipment issue.

I spoke with national sales operations manager at cricket regional customer operations manager at cricket communications on friday 12/9/11 and with the usual condescending attitude of the san diego office and similar accusatory voice I had received previously he stated our phones were in actuality not having any issues. I ended the conversation with him offering to meet him to show him the error messages two of the phones continue to receive and in hopes we could resolve this problem once and for all. He called me back and set up an appointment the next morning.

I met at one of the stores and provided him a detail list of site we attempted to go on both phones the day before, times and error messages. As we stood there, I also showed him on the spot the problems we were encountering just hear him say & ldquo;it seems you expect a 3g service when you have a 1g”, I explained that no, we simply wanted a service that did not have multiple daily messages when attempting to log on yahoo, hotmail ect. And he proceeded to amongst other things to inform my husband and I that and I quote:”you are receiving the service that you pay for and for the kind of phone that you have, this kind of issues are expected, you will not be able to get on many sites’

According to him even his wife had the same model phone [msgm8] with similar issues and all though there are pre-set settings one should not expect to actually access it.In his normal accusatory tone he scolded me for & ldquo;my behavior by contacting his higher ups” after he stipulated your company would not do any further attempts to resolve this situation and he had received the okay from all his superiors to cancel our service and send us a letter of termination.

Today 12 days before christmas my daughter, husband and I awake to find that this kind of bulling strong arm tactics and intimidation are not rare with cricket communications a subsidiary of leap, as easily planted on every sight you go on when you goggle the company information. My phones all have been disconnected, this morning I made a $135 payment just to find out that the month they credited has been reversed and now I am being charged more than that and a full cancellation notice appears on the screen when you speak with customer service.

I have been sending emails to the corporate offices as well as executive team to no avail. 2 of the phones that still have issues were provided by the company when we continued to have issues with the texting and data in july 2017 and I purchased my android for $99.99 that same month which removed the data problem only. Up until november 2017 the texting had not been working properly on any of the three lines.

Sadly as with many clients who have worked hard for their phone service we are being bullied because yet again this corporation seems to believe that they can do as they please without any accountability virtually saying that you and your family do not deserve a reliable service with customer care. Help me and others say & ldquo;no more” to such practices and telling big corporations to remember that we are the reason they are so big, customer service is a right not a privilege!

I ordered the new smart phone from cricket communications using their online ordering process and never received the product. When I spoke with their outsourced indian call center I was told that once the phone was received it would be three to five days until a refund would be issued. Here I am 31 days later and no sign of a refund! They failed to inicate anything to refund me the $250 they owe me. I have called their foreign call center every week and have been lied to every single time until day 30, that nothing has been done to refund me the money. Even going into a corporate store nothing can be done they call the same outsourced call center I have to deal with.
This company is a rip off, they lie and steal to make money. I had to go back to my bank to receive my money back and they are filling wrongful charges against the company. And the call center employees had the gall to cop an attitude toward me for claiming they are dishonest and theives.
I would recommend no one deal with this company!

Cricket Phone/Internet Communications have gone WAY too far with thier bulls### policies.

They allowed me to sign up for their internet (paying 150 dollars for modem and first month) without telling me that I don't receive service in my area - and then refused to refund the 40 dollars paid for the first month, and they won't let me return the modem for any money back... even though I had only used the internet for about an hour in three days time because I couldn't get service.

Cricket Communications is a rip-off in many different ways. After speaking with an agent that resides somewhere in the third world - and waiting for two weeks for my account to go to "special circumstances" to see if any money could be returned - word came back that no money would be returned.

I think this is ridiculous - and Cricket Communications should be sued for this crap. I've looked around the internet and have found countless complaints about this company, and to be honest, I'm very surprised they're still in business.

Cricket had also sold me a phone while I lived in another city - insisting that I could get service, but never telling me I couldn't activate the phone where I was until AFTER selling me the phone!

Hey Cricket Communications! This is NOT how you treat your customers!

I signed up for Cricket broadband internet. For the first two months it worked fairly well. The third month I started having extreme difficulty. My speed dropped to under 200kbps. Thats hardly a high speed connection.

I tried contacting tech support at their 800 number. Thats a nightmare. I waited on hold several times for half an hour only to get another recorded message telling me that due to high call volume they would be unable to assist me and I should call back later.

Finally I got a tech and we spent an hour going through different attempts to correct the problem with no success. Then I could hear a muffled conversation between the tech and someone else I believe was the call center supervisor. The person the tech was speaking to seemed agitated. The tech came back to me and suggested I uninstall and reinstall the software and if I still had problems I should call back later. I explained I had already tried that but he insisted I try again and refused to help me further on this particular phone call.

I went to the local Cricket office thinking perhaps the modem was defective. Cricket refused to exchange the modem. They "tested" it and as long as it made a connection they said it was fine. They checked my account which showed "provisioned". They said this might be the problem so they changed the status. I explained to the rep that even from the beginning I was unable to view any sort of video due to the speed of my connection. He told me Cricket broadband wasnt designed for video. I asked why then do their commercials show happy customers watching videos on their laptops and he couldnt answer.

I got tired of Cricket quickly so I dumped them and went back to a landline based DSL. Cricket broadband is lousy, Cricket customer service is lousy and according to their sales rep Cricket misrepresents its broadband showing users watching video while it wasnt intended for video. If I decide to go with mobile broadband it definitely wont be with Cricket and because of this experience I have decided not to switch my cell phone to Cricket.

In their agreement theres something about a refund within I believe thirty days if you are unhappy with the service. It may be sixty days. I wonder if Cricket provides high speed service during this period to avoid having to issue refunds then provisions service down to lower speed to conserve network resources. I was told they have a 5 Gig per month limit and if you exceed that you get provisioned to a lower speed. Maybe their bandwidth counters dont reset properly to zero at the beginning of each billing period. Whatever it is it stinks.

If you research Cricket you will find they arent a new company. Theyve been around for years operating under different names. Seems theyve had problems from the beginning and apparently change names to avoid the stigma attached to all their problems. I hope they go down the tubes so they cant keep deceiving and cheating people.

I made a payment for $67.33 at www.Mycricket.com and did not get confirmation #, instead it said that it cannot take my payment at this time due to secure reasons. Two days later my bank states that $67.33 was withdrawn from my bank account and paid out to cricket. My cricket account does not show the credit, I have called and went into the main office with my bank statement and nobody can do much for me without a confirmation #. I suggest you guys do what I have done, I went online to bbb.Org, the better business bur. I made a complaint. It takes a couple of days but they contact you and get any problem resolved and the more reports on cricket the better for us customers.

I have been working for WestatHome who sub-contract out Home Customer Service Agents. Since working with this company I have experienced not only the bad side of customer service you are receiving. Calls outsourced to India where they can not even understand to assist you properly and US home agents who really do not care about assisting you. I am not one of those uncaring agents. Customer Service is mmy first priorty to customers always. I know I have on many many occasions listen to customer complaints from other reps to the locations that are very rude to try and assist you the customer. Now, Cricket has someone and we are told that we can not be informed who they are assiting the customers and we the home agents have no work. This is straight up a bunch of [censored]. I would urge you to find another carrier to provide you with better service.

What a crock of crap! Cricket says they charge 50 bucks a month for cell phone service. It doesn't mater is you pay it because they will show on their crooked system that you never paid for it. Then to make matters worse, if you call them and try to fix it, they treat you like crap and you waste your time and energy getting nowhere. Do these reps have to fail a simple iq test before they get hired at cricket? The store personnel are ven more dense. They can't handle one simple transaction. No wonder the lines are a mile long with angry people. If you are reading this - stay away from cricket. Don't let their false advertising lure you in. I have never been so damn mad at a service in my life. Oh ya, then I canceled my service with them and they billed me for another 2 months! What the hell? I tried to fix it, but they sent it to collections and ruined my credit score.

If you are thinking of changing to cricket trust me if I say don't do it after 6 hours and a couple of customer service calls I am ready to forfeit the money I paid for the month and I am trashing the SIM card to confirm this, it is Dec 22 2015 my cricket phone number is [protected] and it will go to voice because I won't be using it for the month.A bad start to this company is my experience

Very well stated! I agree 100%. I couldn't have said it better myself. You forgot to mention that customers have to trick the system in order to speak with a live person. Also the fact that they don't give a damn about losing your business. Also if your phone happens to get disconnected... Your on your own until you pay your bill. The system shuts you out. And don't even try to call from other phone... They got that covered too.lol.. You have to put in your cricket number in order to move forward.. Once the system recognize your number...your back at square 1. On last note.. The payment system (3rd party) insurance (3rd party, but thats common). Don't even think about going to a full service store..lmbo.. 4 hour wait easily. But thats a whole other story. If you can afford to pay that extra $10 per month.. Do IT! Small price to pay for your sanity. Because you will go insane dealing with cricket.

! I HATE CRICKET WIRELESS !
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I have never been really happy with cricket, but I get there phone and service for my children. I have always had issues wih there inconsistently billing. Issue with the face that my children are sent offers to activate services, and they do. When I have complained they gave me a number to text to STOP these offers, all ### because they continue. I have call and stated not to activate services without my permission, and have provided passwords, absolutely USELESS. Whenever I hav decided to upgrade phones for them, purchasing OH! never a problem, but activating these phones are a NIGHTMARE. They always manager to break the billing for these phones apart I get 3 seperate bill, or the due date is changed for one or the other line. When I call for assistance, most of the time they don't listen, they are constantly spewing retoric and NOT LISTENING. I have had many of the INDIAN call center reps pretend to not hear me and disconnect or many of them are very sarcastic and consistently repeat "DID I SAY THAT?, NO I SAID..." When I address them asking what is there reason for being sarcastic and rude, they respond they are not being rude, "THESE CALLS ARE BEING RECORDED!. Well who the heck do they believe reviews these so called recordings? Mentally Impaired Supervisors. I have again ordered upgraded phones, which I dread, because everytime without fail, the same darn drama. It never fails I have to plan ahead to countless hours and days on the phone to even get the phones activated. Here I am now 2 weeks with 2 new phones I have yet to be able to activate, why? Because they tell me my account is locked, they never know why, they will sescalate the issue, someone will call me back in 24-48 hours. Every 2 days I have call again, only to find out my account it still locked, they yet again will escalate. This is an on going circle. I will be damned if they think they are going to bill me for a whole month of service when I can't even use the phones I cannot get activate.

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! I HATE CRICKET WIRELESS !

uuuuugghhh i hate cricket! It sucks working there!

I ordered a new phone while out of state. They shipped it to me and at the address that I requested, THEN told me they could not activate it. To make things better, when i tried to activate it, my existing phone was disconnected. Of course, they counldn't re-activate that either. 1 Week til I fly home and NO phone at all. Apparently phones cannot be activated unless you are in your home coverage area. So, even though I had service, they couldn't get my phone to work. Everytime I talked to someone, they pretended like they couldn't hear me anymore... like it was a "bad connection" Then, they would say the same line... "If I cannot hear you, I iwll be forced to end this call" 3 times this happened and they all said the same thing, once I started to lose my temper. Then, it took me 45 minutes just to cancel service. They refused to credit my account for the lost time that I had already paid for, even though I only cancelled one line and still had another phone on the account. (not mine or I would have cancelled it too) I have never been so frustrated or angry with a company in my life. This was just the final straw. Before this, I have struggles with erroneous charges to my credit card each month, internet service that NEVER worked on my phone, rebates that never showed up, and more than 28.45 hours spent on the phone trying to resolve issues with customer service over the 11 months that I used Cricket. Literally hell ! I thought I was going to have to cancel my credit card to escape. I may still have to. They have never done anything they said they would before, and wouldn't give me a confirmation number for my cancellation.

This is the worst service in the world. You would have better luck screeming out beeps from a hi hill. to another pc then to get the broadband to do anything. If you can get customer service the you are on of the few. Then its a 5% chance they speak english good enuff to understand the word hello. And on the rare change of 1% you may find the only guy in cricket that can and will help you "his name is abbeb" good guy.
They have that dumb 5g cap so you get 56k for 10 mins and 10k for 29 days 23 hours 50 mins. It alot like talken to 5 year old with computers. You just screem. Take my word for it Save you money get 56k phone if you on a laptop find a wifi spot. This service is by far the dumbest thing i and my wife have ever did in 10 years. So please do not buy cricket broadband less you hate your life.

I have been having so many issues with Cricet. First phone broke had to get another. Second phone just broke and for some reason they have turned off my service twice even though I paid my bill last Thursday. WTF?!?!

dude i totally agree... i went to go pay with my credit card yesterday and they said that the machines were down and to come back tm and extended my pay date 24hrs. and so i went back with cash. they took it and said it was paid.. i checked the web site and they said i still have not paid the bill.. long story short.. they turned my phone off... how am i supposed to prove this when i paid with cash? also i work at a local food store and the lady that works at cricket comes in and has told my other co-workers she does not like me... so i have to wonder if she is just keeping my cash?

Cricket is the worst! It is impossible to get a live person on the phone to talk to you about your account. If you haven't paid a bill, you will NOT get a live person on the phone to talk to about it.

I have had the Cricket Wireless service now for about 4 months, and it has been a living hell! Between dropped calls, incorrect billing information, poor customer service, and even poor phone products my experience with Cricket Wireless has not been a very pleasant one.

To top it all off, the second month I tried to make a payment with my Discover Credit Card over the phone with a Cricket rep, and it turned out that they stole my credit card number and started charging my card for crazy amounts. When I contacted Cricket to help Discover with the investigation the Cricket Wireless rep "could not" give me any information about the person I spoke with over the phone that day. Instead they tried to direct me to a Cricket store to get a call log report from that conversation. How stupid is that? I get my information stolen and Cricket did not do anything to try to help out. I can promise you this, Cricket Wireless will fall in the next few years because of their brand. As a professional brand consultant I am forecasting that Cricket's brand value will drastically plummet. I encourage that all that post negative views of Cricket take action and pursue a local news story. I know that I am in the process of calling all news stations, radios stations, newspapers, and any other public media that I can go onto to share my story of the issues that many of us have faced.

I cancelled my PREPAY Android service with Cricket on March 16th, switched to SPRINT (the best). Cricket took money out March 17th, for March 17-April 17th service. However the service was cancelled March 16th with Cricket. I attempted a refund with no success being told they don't give any refunds. I highly doubt their no refund policy means they steal money for service not rendered, then not refund it when asked for. If that is the case there has to be some way to get them and I can't be the first customer they are doing that to. Typical case of the big company vs. little consumer. If they stole $64.47 from me that month how much money are they making from STEALING from customers who leave their service! I contacted the Arapahoe St location in Colorado the asst manager Hai N, states they denied my request, but didn't know why, or how to find out why. His only response was that it was denied and they don't give refunds. Great job on customer service! So if anyone does figure out how to get stolen money back please advise

On April 21, 2011 I purchased a Cricket Broadband device to upgrade my existing (older) Cricket Broadband device so that I could use Cricket on a Win 7 (64 bit) OS. I paid $90 in cash. Two days later, on April 23rd, after finding out that Cricket blocks netflex I returned the device to the same store (1120 Lancaster Dr Ne, Salem, OR) with all the wrapping, box, manual, cabels etc and was told I could not get a cash receipt "because they sold me the device at a discounted price!". They did say I would get a full refund in credit to my monthly service (that I was already paying on my existing phone). When the credit finally appeared on my Crickett account it was $40 less then the $90 I had paid in cash. There was a $40 "account activation fee" (which was apparently charged even thought I was already a customer!). The big joke is that over the counter in this store (of crooks located at 1120 Lancaster Dr NE, Salem, OR) there is a sign that states "NO HIDDEN FEES", "FRIENDLY SERVICE", "AND OTHER BS"! Of course I have canceled my account with Cricket (ther worst company in the world) and no longer recommend their services to any of my customers!

Crickett is by far the worst cell company out there.

veronica torrez with not stop singing gernade by bruno marz and it is annoying if u want to do something she goes to dore school chicago il

desriee does not believ us that cricket sucks some [censor].

I hate the customer service from cricket they cant even speak English correctly i had to speak to some indian guy that did know what i was saying and i ended up just hanging up on him they are useless people... and there phones sucks tooooo...im moving to t-mobile today bye cricket!

AT&T also has bad service. In fact all of the cell phone companies have bad service and poorly trained personnel all the way to the top. Everything is a waiting game and shuffling the customer around. The Corporations have a monoply and the right people in their back pockets; so there is no one to call their hand on the bad service to the customer. Young people today have no idea what it was like in the 1950's thru mid 1970's when service was personal and the person serving you really cared.
What is so crazy, is the person serving you gets equally as mad when they go somewhere to get service. We have declined as a society to selfish people abusing one another.

I was on the phone with Customer Service and was very disappointed how I was treated by the female I talked to last. When I called I talked to a man who I couldn't understand because the connection was bad and only got half his words.
I have a problem: I explained to her that my payment will be mailed out on the 3rd or 4th of this month but my bill is due the 1st and I realize my payment is late. The man I talked to first explained to me that their was a Bridge plan and I was trying to get someone to explain that to me when I couldn't understand him. The lady I had talked to was very irritated by my problem and was showing me by her attitude that she was and short with me. My payment will be mailed and my account [protected].
Tammy S. Christensen

CRICKET SUCKS. I SHOULD KNOW I SELL THE PHONES. THE CUSTOMER SERVICE SUCKS BECAUSE IT IS BASED IN INDIA. ANYONE WANTING TO TALK TO A REAL PERSON CALL THIS WITCH AND GIVE IT TO HER
[protected]

Linda Wokoun
Senior Vice President

Where to file complaints against this "company"
FBI.gov
finra.org (as LEAP Communications)
Your state's Consumer Protection Department/Agency AND the California Department of Consumer affairs
FCC (if they have no FCC license they can not continue thier abuses
Federal Trade Commission - [protected]
Department of Labor - (must have something to hide if they are trying to get me fired from this agency (which bahahah I don't work at) for making a comment on the President of LEAP Communication that theyare a Federal Contractor and maybe in need of a DOL Compliance review)
The LEAP President's office number is [protected] (they only call you back to threaten you)
File a police report if your issue involes illegal and fraudulent charges
I liked googleing the Board of Directors and telling them about the ways in which this company stole from me.

I made a bridge payment on my phone, [protected] and was told that the rest of the payment was due today. I had no way to get to a cricket store so I decided to call 611 to pay by phone. Upon doing so, the recording said, due to a high volume of calls, it would be a while, so I waited. The wait turned out to be long and tedious so i decided to try back later as suggested. I did and again..i waited and waited. This went on for most of the day. So I attempted to apply online and as it was my phone was shut off and according to the online registration, your phone must be turned on, in order to get an text msg from Cricket. So not only am i dissapointed in your service, i think it is unfair to charge me a late charge. I would appreciate a waiver.

The other issue I have is, I took my phone in for to see if they could tell me why my phone was continuously dropping calls. I was told by a cricket service agent that i needed a battery. I bought the new battery only to find out later, it was not my battery at all but my connection at the bottem of my phone is wearing out. I am requesting a refund or credit on my purchase. I feel as though he agent caused me to spend money for a part unecessarily. I am a single mother, this is my only phone and i can not afford to make added expenditures for unnecassary reasons. Also, Can you please turn my phone back on so i can make my montly payment online? I do not have a vehicle to go to the nearest cricket store. Or atleast have an agent call me so we can discuss all these matters, I really need my phone. Thanks
Sincerly, Deborah
[protected]

That is funny i got $19 in State/Gov/Local taxes on my 1st new months bill then they added a 2nd $15 reactivation which i paid the first one already. Then they got these public safety tax and some regularity recovery fee and bogus other things. They hang up on me when i do 611

If you had $45.00 rate plan your monthly bill is $51.65 everymonth...

$51.65 x 12 = $619.80
$3.00 x 12 = $ 36.00
-------------------------------------
total in a yr $655.80

( This is only for if you paid you bill on time every month including $3.00 processing fee)

Question :
How to avoid getting charge $3.00 in store processing fee?

Answer:
option 1. Mail the payment out to cricket (Check or money order)
option 2. Automatic Bill Payment with your credit debit card.

Question : There is any hidden fee charge on my cricket bill?

Answer:
There is no hidden fee or overage charge on cricket wireless... because its unlimited!

There is no hidden charge or overage BUT!
1. Whenever customer's makes payment late there is $10.00 late/reconnection fee charge... P.S late fee charge was $15.00 about 3 months ago new late fee charge is $10.00 now...
2.There is pro-ration and sign-up fee for extra features added on to account ike roaming, calling features, any add on features was added.
(soo before u add any features on your account you should ask the sales rep!)
3.Bridge-payment is good for customers who have low budget to pay the total bill but i will say it is better off pay the total bill in 1 payment...
(for exemple)
you do $20.00 bridge payment everymonth and pay the remaning after 7-days...
Situations like this customer is getting charge 2x processing fee of $3.00

if u add it up by 12x$3.00 = $36.00 x 2 = $72.00
so there is another way to save $36.00 a year.

Bottom line

So longest you pay your bill on time with out adding any feature on the account. your monthly bill will stay the same every month...

and if u had extra charge on your account dat means either u paid your bill late & there is times dat you had no service for not paying your bill on time. of course you will be charge LATE FEE. but good thing is cricket dont credit check so this wont stay on your credit record & there is no temination fee like any other wireless carriers...