Cricket Wireless
reviews and complaints

So my mom decided to switch us to cricket because they were cheaper and well all i have to say WORST service of my life literally terrible nothing good about it doesn't send half my texts blocks my caller id like when someone calls all that comes up is "unknown" regardless if i have that person saved or not the internet doesn't work almost all the time i hate this network if you want good service t mobile i where to get it a little pricier but defiantly worth it im switch back i hate cricket with a burning passion this service has complicated everything when it comes to cell phone and lets not talk about how few calls go through!

This mobile phone company has a service (supposedly) so rhat you can pay your bill phone using your bank account. When you get to the point of putting your checking account info in, they send you to a customer service representative where they charge you $5.00 for this service. By using the automated service, the cost would only be $2.00. This has been in place for a long time, but I can never use the automated payment system. They always send me to an agent who takes your check informatiion and then adds $5.00 to the payment. Can something be done?

I understand ppl when they complain of Cricket or any other slow internet service with limited bandwidth. As I was doing some research concerning how slow Cricket internet was I had come across a site that really helped. It explained that if people are having problems with cricket modem being so slow try downloading the OPERA BROWSER. It has a powerful new feature called, "Opera Turbo". Opera Turbo is designed specifically for Internet users that are on slow or "limited-bandwith" connections. Hope this helps.

Cricket is the worst cellular service I have ever used. *611 is supposed to connect you to customer care but it is an automated system that only sends you back to the main menu. Dialing the phone return line at [protected] will get you a live person but they are uncooperative and dishonest. Most attempts at escalating to a supervisor result in disconnection. I did get through to a supervisor and requested the $20 credit I was offered by customer service agent Gerard but they had no record of it. I requested that the recording of the call be reviewed and was told that it would take 24-48 hours. 7 days later they had no record of any call being made or my request. They had no problem pulling up my balance due, but could never seem to find any of the notations regarding the credit. Cricket is dishonest and unwilling to correct their own errors.

Called the so-called CS dept. regarding a billing depute. What an unholy mess! The details: Bought their 55.oo bb service with router. paid $160 total for router and 1 month of service. Looked at my account on line and they showed I still owed $55.00, even though I paid their franchisee, etc. One of their CS drones essentially read from his script what my billing was how it worked, etc, and never went off script despite the fact that I was disputing the bill. For example, I asked, "How can you charge for a billing cycle that runs from August 8 - September 6, when I didn't purchase the modem and 1 month of service until August 20? Undeterred the CS drone stayed on script and continued to recite my bill to me, completely ignoring my question. I finally managed to explain -- somehow-- that I was disputing this and the poor, underpaid 3rd world slave, told me to send my "documentation, " gave me the fax, etc. Sent all that and, as you might guess -- nothing changed. Call them again, about a week later, got another CS drone with more terrible english, who basically did what his peer drone did -- recited my bill back to me. I asked for a supervisor, who did the same thing untill I demanded that she verified recipt of the faxed documents. Well, Laudy, laudy, she couldn't find them. I just started laughing uncontrollably. Because at this point I realized I was in the presense of insanity and corporate exploitation of ignorant 3rd world workers who are either unable to or forbidden to think off script. My service is ok, but their CS is non-existant in any real sense; it is just a marketing gimmick. Only dupes think the CS drones can actually help. My advise: pay your bill if your service works, if not cancel it, and find another carriier.

Got a new cell phone on the 14th of july it keep taking a time out and cutting off. I went into the store on the next day up until today and knowone can help me they saying its over the talk time. When everytime we went into the stores i ask them to keep the phone and give me a loaner. They going to get a lawsuit slap on them tired of the issue.

Iam having trouble, with my phono, but no one is there to give you a option, they get the money and thean they tell you what you had to do, ats bad, and had to put a two way line, they were supost to tell me, to take out the credict line, I woodrent donet, and pay $20.00, at I had to waith 3 to 4 days, I needret my phono, and thean I opend a new line for nothing lost my money, and afther everthing, they put it up againg, aether I got the other phono, about the 30 minutes I pass 2 minutes, didrent give me the information right, I wood give theam the other phono, iam very disapointed, and the manager he wasent there went I went, 3 times to the store, he told theam what to do, at means it was to late, went you need someone to help you, not to take your money and keep walking, I dont think ats right, I been having to many problems, and now the other phono is invalid, what else there to come, this things makes you not to have a phono, they need to explain everthing to you.. What about if you cant read, a nother probleam.

Okay so I have a Cricket pay-go phone. A phone that requires no contract. I pay $35.00 on the 17th of every month for my basic phone. I've had Cricket for a couple of months now and have never had any problems before. So a couple days ago (7.17.11) I paid for another months service using my phone. This time was unusual because the automated system did not give me a confirmation number, instead it connected me to a rep who had no idea what was going on, so I just hung up. So then I try to make a phone call and I get an automated system saying I have "insufficient funds". So I go to check my partners online bank statement (because she pays for my phone) and it said that Cricket had already took the money out, but yet I could not call or text on my phone because I had "insufficient funds". So I called several times that day trying to fix my problem, and each time I would get a representative that would tell me to call back an hour later because they were going through "assistance maintenance". So I called back each hour since 4:30 PM only to be told each time to call back an hour later. I kept calling and calling until it was finally 11:00 PM and their costumer support lines were closed. So I call back around 6:30 AM and they basically told me the same thing and to call back an hour later. I went to sleep and called back around 2:00 PM, this time the representative told me that their system showed "no payments" and there was nothing she could do because I didn't pay it. I told her that I had the bank statements but she said I had to have a confirmation number, (which I didn't have because the automated system did not tell me it), so I hung up on her and decided just to go in person to a Cricket store. So I call the Cricket store on Boulder Hwy in Las Vegas, NV, I asked the guy working there if I could come in and show him the bank statements and if he could fix this problem for me. He was very rude and he told me just to go to the Cricket store on Flamingo and hung up on me. So I went there and then the guy told me I had to go to Cricket Corporate. I drove all the way there to show them the bank statements I had printed out from online. The lady I had showed it to had went to the back room to talk to the manager and he told her that I needed to get a bank statement from the actual bank, not from online. I didn't see why because it says the same numbers and everything on it that it would if I had gotten it from the bank. I told the lady that my bank was far (because there's only 3 in all of Las Vegas) and that they charge money for bank statements. She said there was nothing she could do until I showed them those bank statements, and even if I had them I would still have to wait a couple of days for them to "process it" and do all of these other things. Then I said I could have the bank call them right now and tell them that everything was approved and that the money was taken out. She said no I had to get the other bank statement (which is the same thing I already showed her). So I asked her if I could have the bank fax them over, she said okay. My partners bank said they did not "do" faxing. So now I have to wait until tomorrow to go all the way to the bank and pay for the statements, then all the way to Cricket Corporate just to show them the same thing I did when I had went there. They don't even know if they can "fix" it. Gas isn't cheap and I'm still without a phone I already paid for. They're not even offering me any discounts or at least my money back if I can prove I paid for it. This is the WORST customer service I have ever had. How is a bank statement not enough proof? Whether I got it from online or not it still has all the account numbers and enough proof to show that I had paid for it!

Crickets CS is a complete sham, first I had them incorrectly bill me, then when I called and over 10 phone calls later, they said they were sorry and would adjust the bill. Oh and did they, over the next 3 days the bill went from my standard $103. to over $200.!
At first I thought it was due to the fact that most of their customer service employees do not speak English, which would explain some of it, but not the fact they can't subtract only add (or that just their "policy"?). After about 20 more phone calls, they managed to get it down to $108. so I paid it. That was just the begging of my nightmare though...my roommate (who is terminally ill and on oxegon machine) moved recently 3 blocks from where we had lived for 3 years. The first night in our new location, he had trouble breathing and I had to call 911...our only phone (Cricket)kept losing the signal and fading out...while trying to give location to the 911 operator! Finally I ran outside and to the curb to try to hold a signal and was only able then to communicate to our address and condition of patient. I called Cricket and (standing in the street )to report the problem, but kept losing the signal the next day and everyday following that, so drove to the nearby Cricket store where employee was turning away customers, because she could not get a signal to activate new customers phones! I then proceeded to try to connect to cricket online without luck because broadband service kept going out, and so finally after about 50 attempts using Crickets Products to reach Cricket was able to keep connection long enough to talk to tech support for phone, who turned out to be a woman with poor English skills, and could not stop reading from her script and was absolutely robotic in her answers-which 90% of the time did not answer anything or assist to remedy the no signal issues. Okay-she was a complete ###, tired of the nicesties...finally I demanded to speak with her supervisor and she let me...after 15 minutes additional a guy named George said, are you anywhere near Nashville? OMG! Supposedly after this conversation I was being placed on high priority and they told me they would call me back to fix the problem...over 10 days later...NO CALL! Tow other friends with Cricket in my same area are having the same issues...still... need;ess tp say Cricket is going bye bye...but after looking at all the Consumer Complaints filed against alot of companies doing business in AZ, I am beginning to wonder who is really at fault for this disgusting and wrongly named customer service? Isn't there a government agency being paid by us tax payers suppose to be watching over all this? That's my next phone call...that and 3 TV!

I contacted cricket about getting service for myself and my wife, when i first called them the customer service rep was very helpful and answered all of my answers. I asked if they gave refunds if the serivce didn't work out and they said yes they would refund both the phones and service as long as the phones had been used less then 30 mins and i cancelled the service within the first week. They also told me that they used the same towers sprint does to increase their cell phone range which I was happy about becuase we get strong sprint signals in the home. They charged me for every thing including my first month bill right up front. As soon as we got the phones we realized we were going to have problems we could not get and signals in the house or at my job. The phones didn't ring at all we just got messages that there was a missed call. The people we called could not hear us and after about 2 mins of yelling into the phone can you hear me, the call was dropped. That same night I called the customer service and I was told by a customer service rep they would refund me for my phones I just had to mail them back. But then she told me I should not have been charged for my monthly bill until after the first month was up but to get refunded I had to go into a cricket store with my proof of payment, when I told her to cancel my plan she then told me she couldn't do that did not refer me to anyone else just told me to go to my local store. So the next day I went into my local cricket store and was told something completely different. 1) they always charge you're first bill up front. 2) they are a "prepaid" cell phone company and do not give refunds under any circumstances. 3)there are 2 different 1800 numbers and only one is actually cricket the other one just sales their items and signs you up (but doesnt know their policies yet they answer customer service questions and never refers you to the real cricket customer service number) 4) anything sold online has to be taken care of online if there are any problems you cannot go into you're local store and handle it (unless its paying you're bill or cancelling you're phone plan) and finally 5) for me to even be considered for a refund i have to fill out request forms send them in and then wait 6-8 weeks just to be denied for a service I couldn't use and barely had for 24 hours. So I left the store went to the post office mailed the package with the phones certified mail that way they cannot lie about never recieving it and refusing me a refund on phones I barely put 10 mins on, then i contacted my bank and disputed the charges for the service which I am now in the process of fighting. Cricket is a company full of liars and thieves as long as I am concerned and if you were smart you would go somewhere else.

I purchased two phones at the Smoketown Rd store in Woodbridge, Va totaling over 500 dollars. My main concern about purchasing the Muve Phone was the battery life..I was told by the sales rep Joseph that the battery life was better than the LG Optimus because to the music that was not the truth..I have to charge the battery 3 times in one day after making a few short 3 to 5 minute calls..that's with out playing music..I also wanted my number from T-Moble ported was told it would take 3 hrs 4 days went by after I tried calling the Tech support to port my number..I than went to the store and was told that i could not exchange the phone because I had talked over 30 min. the 30 mins I talk were to Cricket and was given another battery and told that it would be another 24 hrs before my number would be ported. The temporary did not work well. Some calls I would receive and some told the caller that the number was disconnected. I can not begin to tell you the frustration and and disrespect I have received by your Sales and customer service department. I mean when I went in the store to ask if I could at least exchange the phone I told me didn't you read the sign you were here long enough when you purchased and when he exchanged my battery he cut up the little charm he had given me free and said ur not getting this back. The customer service over the phone was just as rude, because none of the two numbers for my phone are showing my information was told look I can't help you if you don't have the correct number to pull up your account. I am asking you that in this hare economic time to refund my money for the Muve phone I purchased and the first month bill. I will keep the Optimus I purchased for my daughter. However I hope can understand why I do not wish to keep this phone if not please allow me to exchange for another phone and have a satisfied customer opposed to a very very dissatisfied one.

I purchased 2 phones from cricket on 4/11/2011. They arrived 4/12/2011. They were never activated. I called every day in an effort to get my service initiated. I was told that the whole network was having issues which should be resolved in 24-48 hrs. When nothing was able to be done in 48 hours, I was told to go to headquarters in OKC, about 40 minutes from my house. I tried to call first to see if they could help me, but their automated system, like 1-800-cricket's customer service, requires that you put in your cricket cell phone number before they can help you. I was never given a phone number. At headquarters, they were friendly, but could not activate the phones unless I paid another $65, and could not send back my phones, Long story short I heard my account was locked, so no changes could be made for another 24 hrs last night. So I have my phones repackaged in the box net to me, and am hoping to get back the money for the phones. I am skeptical that I can get back the $65 for service since they have the audacity to have a "no refund policy". I filed a complaint with the BBB last night, and am seeking websites such as this to try to protect others from Cricket Wireless.

Crickets customer service has to be the worst off shore Customer Service department in the world. When you are lucky enough to get through to a live person (after several recorded steps) they don't know how to help unless it is in their script. Reboot the phone is their number one answer that never works. Recently they updated their service and shut everyone out from their accounts and making payments. I have been without phone service for 2 days and after paying my bill still no service and of course you can't get through to the customer service since they screwed over so many people. I guess I will switch back to Straight Talk after I use this months service payment up - that is if I ever get credit for it. DON'T USE CRICKET

Cricket Wireless phone service is fraudulent. Recently I paid (in full my telephone bill before the due date of the bill being paid. I Paid over the phone and received a confirmation number from their representative, the monies was debited out of my checking account. A couple of days go by and on my way to work I went to place a call and come to find out they suspended my services for non-payment. I had to act like i was adding a new line to my phone in order to get a live-person (because every time I called an automated service would say that I had to go to a cricket store to pay my bill) Once I was patched through to a live person I informed them my bill was paid before the actual due date and gave them my confirmation number. They STILL informed me that my bill was not paid. Needless to say I went off Like a mad person over the phone (if MA BELL could reach out and touch someone I would have had their necks in my hand squeezing tightly) I had to endure several days of my phone being turned on and turned back off for non-payment. they even gave me a credit for my phone bill. Here's the kicker after I got a human being on the phone (a supervisor) (3rd one) he even put a not in the system telling the next idiot that the bill was paid and even left the confirmation number so THEY knew it was paid. Well, Today 4/2/11 I woke up to a non-working phone yet again services were suspended for (guess why) yup, you guessed it. On Monday 4.4 I will be rid of cricket and I'm happy. My next stop is the news media, attorney general's office, FTC, and everyone else I can find. Cricket wireless needs to be stopped and stopped now.

Hello, i have been customer @ cricket for many years, i always pay my bill with my debit card, i call customer service advsie that i couldn't pay with my debit card because haven't receive from bank since my bill was due today and i don't have my debit card i thought maybe i could py with my check when i tried to pay with ck would not take i call cricket cust service, ask why my check was declined no one in customer service couldn't explain why, one cust service advise that i contact my bank, xplain bank is not the one that is rejecting my check it's cricket, never written ck to cricket. could i get some type of response from cricket since we can never get to speak with anyone @ there home office, no contat # no manager. very unhappy customer

I recently helped a friend who is searching for a job by paying his Cricket bill by phone with my debit card. This occurred on Jan. 20, 2011. They told me that they were having a system upgrade and my payment would not go through and asked me to call back in 1/2 hour to an hour. It took me 3 hours to get back to where they could accept a ONE TIME payment and gave me a confirmation code. They debited my account twice and as of today, February 23, 2011, I have yet to get my other money back. They have denied this since Jan. 26, 2011 when I called them to inquire as to why they took the payment twice. They are still denying it as of yesterday. Today I can't get through to them.
I have faxed them twice on Jan. 26th, with copies of my bank statement showing them the proof and as of yesterday, they told me that the Escalation department had already reviewed the information and they didn't take it twice. I faxed the statement to their refund department at [protected] (fax only number) twice on Jan. 26th. They still continue to deny it. The only way to speak to someone in the Escalation Department is to contact them via the Legal Department @ [protected] and ask them to send you to the Escalation Dept. The people in their so called customer service say they don't have a number for the refund department, only email. I am not prejudice, but so you know, this company is mostly backed by a group of people that are Korean and most of the employees in their offices at the 800 number are Korean and it is difficult to get the information you need.
On a side note, I know of a gentleman that was a manager at a local Cricket franchise who sued them for FLSA violations, they fired him after he brought it to their attention that he was not being paid correctly. In his case, not only were they not paying him properly under the FLSA, they also had him working off the clock and were making him pay for any shortages of monies, even if he wasn't in the store when it happened. The local franchise owner did settle, but it is the point that you have to watch everything they do. One of their silent partner's has a bunch of companies that are fake companies. BEWARE OF DEALING with Cricket, they will take advantage of anyone they can and they believe they can get by with it.

I am thinking of filing a class action suit against them for their practice of double billing and refusing to refund monies that they took and they deny they took the money, even when you provide proof of that from you own bank.

They will not give you a number to reach the refund department, the escalation department or any other department. I had to dig to get the number for their legal department. As a former Law Office Manager, I will research until I get what I need, but their site will not give you the numbers. BEWARE!

This company offers the worst service and has the worst customer service which is located in India (duh). First of all they claim you will get a rebate for payment of the broadband device, but they don't give you the rebate. Next the service is slow, and I can't even watch a Netflix movie without it being stopped because the connection is too slow. Sometimes it comes back on, sometimes it doesn't. When you call customer service, they don't know what the heck they are doing and will say anything to get you to get off the phone. They will say there are power outages in the area when there really isn't any service in other states you might be traveling to. They don't know how to troubleshoot any problems, and are utterly unresponsive. I had to call 10 times once to reach someone because no one was available to answer broadband questions and they kept saying that they had high-caller volume, when in fact they just don't service broadband appropriately. I am now going to try and get some of my money back. That should be fun! They are not worth it, and they're not cheap at $50 per month. The IP address changes constantly too.