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1.9 642 Reviews

Cricket Wireless Complaints Summary

142 Resolved
489 Unresolved
Our verdict: When using services from Cricket Wireless with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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V
2:41 am EDT
Resolved
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Cricket Wireless Overcharged!

On april 8, 2017, I purchased a cricket phone (Kycera lingo - for $261.25 which was to include the first month's payment) for my daughter. The phone was suppose to include an mp3 player, as stated by manny at gecko wireless - an authorized retailer for cricket - where I purchased the phone. I also subscribed for cricket service on an existing phone. Both of us were given a print out of our monthly bills ($45.00 per month plus taxes and my daughter purchased the handset protection plan for an additional $4.95 per month). Less than one week later, we both began receiving text messages stating that our phones were about to be shut-off for non-payment. The messages also included dollar amounts that made no sense - double our original payment amounts. On april 14, 2017, I tried calling cricket at their 800-cricket and 412.853.1055 telephone numbers that are listed on their monthly statements - they are disconnected. I finally called the arizona number listed on the back of the bill and spoke with fiona - who said it was a mistake and to disregard the text messages and the bill for both of our phones. A few days later, my daughter's phone was shut-off for non-payment. I called again and they re-instated her phone. On may 7, 2017 my daughter and I walked into the gecko wireless dealer where we purchased our service and paid our bills. My bill was approximately $5.00 more and my daughter's bill was approximately $6.00 more than what the total bills should have been. On may 12, 2017, my daughter's phone was shut-off again for non-payment. I called cricket on may 12, 2017 at 6:10am and spoke to nicole - who stated that she was sorry - the payment only showed $12.00 being paid. I told her I had the receipts and she said to fax them to 720.374.9125. I faxed the receipt and received a confirmation notice that it had gone through. She also stated that she would send an e-mail to someone in the 'fraud' department regarding the over-charging on our accounts. On may 17, 2017, my daughter received a text message from cricket stating that her 'flex bucket' account was overdrawn and that she had a balance owing. My daughter doesn't have a 'flex bucket' account. On may 20, 2017, my daughter's phone was disconnected for a third time. I contacted cricket and spoke to a guy named 'alex'. I asked four times to speak to a supervisor and four times he refused to transfer me. I had to hang up and dial again. I spoke to vilma (Very nice) who stated that someone documented the account saying proof was never submitted. I then spoke to a supervisor (Cedward?) who kept telling me there was a balance due and we never paid the bill. I told him that I was looking at the receipt in front of me. He then stated that I need to take it up with the people where I purchased the phone - that he couldn't help me. Are you serious? A cricket supervisor that can't help a customer? You have got to be kidding me. I am tired of having to call every two weeks to have my daughter's phone turned back on and resolve issues regarding over billing, over paying, paying for services not rendered and all the hassles that have come since joining cricket. (Just for the record, we decided to go with cricket because of the $45.00 unlimited everything - guess 'everything' includes the above too. ) since I see that I am not the only one this has/is happening to, perhaps a class-action law suit may be justified (For over charging - isn't that illegal - hummm?) my next course of action is to contact cricket communications, inc. 10307 pacific center court; san diego, ca 92121; 858.882.6000. The president/ceo is stewart (Doug) hutcheson. Maybe if enough of us complain, he'll actually earn his salary this year.

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Sovenore
, US
Feb 15, 2010 8:42 am EST

From the beginning it was all mis-information, which I can understand to an extent since they just launched in Chicago. They are nice when they are selling but as soon as they see you with that cricket bag coming back to the store, it’s a different story. This is not excuse for what I experienced.

I signed up for the broadband at the Lansing, IL store, spent quite some time reviewing the terms and details. After I got home I spent several hours with customer service to get it activated properly and it barely worked with very slow speeds. It would not connect at EVDO, only 1xRtt, which is the like dialup speed. I called customer service, no help and proceeded back to the store the very next day, since I had ordered late in the day and the store had closed. I had tried it on 2 different computers and it different areas.

At the store, the first thing I was asked barely in the doorway was “Did you buy this online?” in an effort get me out. Second thing that I was told right away was “What do you expect, we are not fully launched for another month!” I said, then why did you sell this to me! Then I was given a number to call for broadband help, which I was told was different then the regular one. Being the last chance to return this I called from the store. I was on for 25 minutes while I explained the problem when the representative finally said she could not help me because she was phone support! So I went back in to the store to return everything. I had even tried it outside the store and it would not connect faster.

I was there over an hour in line, the store now closed, and I made it to the front. There was another person that had I had seen signed up the same day as me and was there returning it with the same experience! It took 30 minutes to cancel everything and process the refund, only to find out that I was not going to get the activation fee back. I made several attempts to talk to the manager and he decided he was going to completely ignore me and walk away several times.

The policy as stated on the receipt and as I was told was you had 24 hours to try it out before the activation was not refundable. I would have been happy with a store credit since I was planning to sign up again in a month (since they told me the service was not fully up yet) or at the very least put it towards phone service. But after mentioning this neither manager cared. The agent processing the return told to call the 800 number and that the computer would not allow the refund. I called the 800 number 10 times on different days only to get about 10 different answers regarding the policies, basically telling me the store needs to handle it. I went to the store during a different time and spoke to the other manger and she just did not want to hear any of it either.

Basically now, I will never ever sign up again and tell others the same.

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EdwH76
, US
Jan 19, 2010 11:59 am EST

Just got a Cricket phone Saturday. It's Tuesday.

My old # has still not been rolled over to my new phone...

And it took an act of congress, and several days to get my internet broadband set up (complicated!). I am in school, online, so this was frustrating for me.

I have called customer service four times. Twice I was transferred to a foreign land call center and the english of the tech was horrid--communication was terrible and I was told transferring my # was "impossible" -- finally got someone at an Ohio call center who spoke clear English...and understood what I was asking. I'm still waiting for that # to roll over, though.

By the way, the Ohio call center will soon go out of business and all the customer calls will go to...?

So far, the signal has been ok for both the phone and internet.

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CamLo29
, US
Jan 10, 2011 11:19 am EST

I paid my cell phone bill with crikett on time. Then a couple of days later my cell phone was off, so I took it to the corportae location closet to me. The manager was ertremly rude and refused to turn my cell phone back on because she said that I did not pay the bill, when I showed her the printed receipt from the same store we were in, she did not believe me. Why would I waste time on trying to get out of a $50 cell phone bill, if I was going to steal it would alot more than that. This is just half the story. Don't trust crickett they are charging people when they shouldn't.

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Maldesse
, US
May 02, 2012 9:13 pm EDT

I have been a cricket communications client for over two years. Months ago all three cell phone lines started having issues with the text messaging as well as the data. After 8 months of calls, tickets, emails, taking the phones to stores the texting was resolved. For the last month I have attempted to no avail to resolve the data portion and was told by the technician who finally fixed the texting it was probably an equipment issue.

I spoke with national sales operations manager at cricket regional customer operations manager at cricket communications on friday 12/9/11 and with the usual condescending attitude of the san diego office and similar accusatory voice I had received previously he stated our phones were in actuality not having any issues. I ended the conversation with him offering to meet him to show him the error messages two of the phones continue to receive and in hopes we could resolve this problem once and for all. He called me back and set up an appointment the next morning.

I met at one of the stores and provided him a detail list of site we attempted to go on both phones the day before, times and error messages. As we stood there, I also showed him on the spot the problems we were encountering just hear him say & ldquo;it seems you expect a 3g service when you have a 1g”, I explained that no, we simply wanted a service that did not have multiple daily messages when attempting to log on yahoo, hotmail ect. And he proceeded to amongst other things to inform my husband and I that and I quote:”you are receiving the service that you pay for and for the kind of phone that you have, this kind of issues are expected, you will not be able to get on many sites’

According to him even his wife had the same model phone [msgm8] with similar issues and all though there are pre-set settings one should not expect to actually access it.In his normal accusatory tone he scolded me for & ldquo;my behavior by contacting his higher ups” after he stipulated your company would not do any further attempts to resolve this situation and he had received the okay from all his superiors to cancel our service and send us a letter of termination.

Today 12 days before christmas my daughter, husband and I awake to find that this kind of bulling strong arm tactics and intimidation are not rare with cricket communications a subsidiary of leap, as easily planted on every sight you go on when you goggle the company information. My phones all have been disconnected, this morning I made a $135 payment just to find out that the month they credited has been reversed and now I am being charged more than that and a full cancellation notice appears on the screen when you speak with customer service.

I have been sending emails to the corporate offices as well as executive team to no avail. 2 of the phones that still have issues were provided by the company when we continued to have issues with the texting and data in july 2017 and I purchased my android for $99.99 that same month which removed the data problem only. Up until november 2017 the texting had not been working properly on any of the three lines.

Sadly as with many clients who have worked hard for their phone service we are being bullied because yet again this corporation seems to believe that they can do as they please without any accountability virtually saying that you and your family do not deserve a reliable service with customer care. Help me and others say & ldquo;no more” to such practices and telling big corporations to remember that we are the reason they are so big, customer service is a right not a privilege!

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Motheroftwo2010
Wichita, US
Nov 18, 2010 6:09 pm EST

I ordered the new smart phone from cricket communications using their online ordering process and never received the product. When I spoke with their outsourced indian call center I was told that once the phone was received it would be three to five days until a refund would be issued. Here I am 31 days later and no sign of a refund! They failed to inicate anything to refund me the $250 they owe me. I have called their foreign call center every week and have been lied to every single time until day 30, that nothing has been done to refund me the money. Even going into a corporate store nothing can be done they call the same outsourced call center I have to deal with.
This company is a rip off, they lie and steal to make money. I had to go back to my bank to receive my money back and they are filling wrongful charges against the company. And the call center employees had the gall to cop an attitude toward me for claiming they are dishonest and theives.
I would recommend no one deal with this company!

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wickedhippie
Reno, US
Aug 15, 2011 3:22 pm EDT

Cricket Phone/Internet Communications have gone WAY too far with thier bulls### policies.

They allowed me to sign up for their internet (paying 150 dollars for modem and first month) without telling me that I don't receive service in my area - and then refused to refund the 40 dollars paid for the first month, and they won't let me return the modem for any money back... even though I had only used the internet for about an hour in three days time because I couldn't get service.

Cricket Communications is a rip-off in many different ways. After speaking with an agent that resides somewhere in the third world - and waiting for two weeks for my account to go to "special circumstances" to see if any money could be returned - word came back that no money would be returned.

I think this is ridiculous - and Cricket Communications should be sued for this crap. I've looked around the internet and have found countless complaints about this company, and to be honest, I'm very surprised they're still in business.

Cricket had also sold me a phone while I lived in another city - insisting that I could get service, but never telling me I couldn't activate the phone where I was until AFTER selling me the phone!

Hey Cricket Communications! This is NOT how you treat your customers!

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anonemus2805
Chicago, US
Mar 07, 2010 3:40 am EST

I signed up for Cricket broadband internet. For the first two months it worked fairly well. The third month I started having extreme difficulty. My speed dropped to under 200kbps. Thats hardly a high speed connection.

I tried contacting tech support at their 800 number. Thats a nightmare. I waited on hold several times for half an hour only to get another recorded message telling me that due to high call volume they would be unable to assist me and I should call back later.

Finally I got a tech and we spent an hour going through different attempts to correct the problem with no success. Then I could hear a muffled conversation between the tech and someone else I believe was the call center supervisor. The person the tech was speaking to seemed agitated. The tech came back to me and suggested I uninstall and reinstall the software and if I still had problems I should call back later. I explained I had already tried that but he insisted I try again and refused to help me further on this particular phone call.

I went to the local Cricket office thinking perhaps the modem was defective. Cricket refused to exchange the modem. They "tested" it and as long as it made a connection they said it was fine. They checked my account which showed "provisioned". They said this might be the problem so they changed the status. I explained to the rep that even from the beginning I was unable to view any sort of video due to the speed of my connection. He told me Cricket broadband wasnt designed for video. I asked why then do their commercials show happy customers watching videos on their laptops and he couldnt answer.

I got tired of Cricket quickly so I dumped them and went back to a landline based DSL. Cricket broadband is lousy, Cricket customer service is lousy and according to their sales rep Cricket misrepresents its broadband showing users watching video while it wasnt intended for video. If I decide to go with mobile broadband it definitely wont be with Cricket and because of this experience I have decided not to switch my cell phone to Cricket.

In their agreement theres something about a refund within I believe thirty days if you are unhappy with the service. It may be sixty days. I wonder if Cricket provides high speed service during this period to avoid having to issue refunds then provisions service down to lower speed to conserve network resources. I was told they have a 5 Gig per month limit and if you exceed that you get provisioned to a lower speed. Maybe their bandwidth counters dont reset properly to zero at the beginning of each billing period. Whatever it is it stinks.

If you research Cricket you will find they arent a new company. Theyve been around for years operating under different names. Seems theyve had problems from the beginning and apparently change names to avoid the stigma attached to all their problems. I hope they go down the tubes so they cant keep deceiving and cheating people.

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baby princess
San Antonio, US
Mar 10, 2010 9:38 am EST

I made a payment for $67.33 at www.Mycricket.com and did not get confirmation #, instead it said that it cannot take my payment at this time due to secure reasons. Two days later my bank states that $67.33 was withdrawn from my bank account and paid out to cricket. My cricket account does not show the credit, I have called and went into the main office with my bank statement and nobody can do much for me without a confirmation #. I suggest you guys do what I have done, I went online to bbb.Org, the better business bur. I made a complaint. It takes a couple of days but they contact you and get any problem resolved and the more reports on cricket the better for us customers.

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Pisssed
, US
Sep 04, 2009 8:12 pm EDT

I have been working for WestatHome who sub-contract out Home Customer Service Agents. Since working with this company I have experienced not only the bad side of customer service you are receiving. Calls outsourced to India where they can not even understand to assist you properly and US home agents who really do not care about assisting you. I am not one of those uncaring agents. Customer Service is mmy first priorty to customers always. I know I have on many many occasions listen to customer complaints from other reps to the locations that are very rude to try and assist you the customer. Now, Cricket has someone and we are told that we can not be informed who they are assiting the customers and we the home agents have no work. This is straight up a bunch of [censored]. I would urge you to find another carrier to provide you with better service.

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Bob
,
Sep 28, 2007 12:00 am EDT

What a crock of crap! Cricket says they charge 50 bucks a month for cell phone service. It doesn't mater is you pay it because they will show on their crooked system that you never paid for it. Then to make matters worse, if you call them and try to fix it, they treat you like crap and you waste your time and energy getting nowhere. Do these reps have to fail a simple iq test before they get hired at cricket? The store personnel are ven more dense. They can't handle one simple transaction. No wonder the lines are a mile long with angry people. If you are reading this - stay away from cricket. Don't let their false advertising lure you in. I have never been so damn mad at a service in my life. Oh ya, then I canceled my service with them and they billed me for another 2 months! What the hell? I tried to fix it, but they sent it to collections and ruined my credit score.

ComplaintsBoard
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1:26 pm EDT

Cricket Wireless Flashing phones

Two weeks ago I walked into the cricket location in norwood, oh. I spoke to the sales lady there for about a half hour in regards to using the phone that I had with my current plan for that company. She told me to go to www.Unlocktotalk.com to have my phone"unlocked". I came home and did what she said to do,. I got on the website and paid for the service to have my phone fixed. The website charged me twice and did not provide the service they were paid for, so I had to go to another similiar site. This time it worked. All the while, this process taking more than 10 days and costing me $60.00.

When I take my unlocked phone into the cricket store I am waited on by someone different this time. He proceeds to tell me that they can not use my current phone. He claims that it is the wrong kind of program. They dont sell gsm service. Upset that I have been through this process for so long now and this is what results I get, I leave. I did not want to buy a cheap outdated, over priced phone that they sell. I went home and borrowed a phone from my neighbor. I went back to the store and the assistant manager tells me that I will have no service guarentee if I use the borrowed phone. I told him that I understood that. They activated the phone with my new number. They said that if I wanted to port in my old number that I would have to call a number through the week to get that done.

Before I left the store this assistant manager was offering to buy my motorola razor v3i from me. My question to you is this, if it could not be used for that service why would he be asking to purchase it from me? I have never delt with rudeness in such a fashion in all my life.

So today I call the number that I was given to have my number ported into my phone. More rude! The person on the line was unprofessional, spoke in ebonics and slang. If this is the way that the company is ran and treats the customes I can only imagine what is going happen. I have been a cutstomer for 72 hours and all ready I am about to throw the phone and service in the trash.

If you do not have to use them, I recommend that you go some where with a good reputation.

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Unlock To Talk
,
Jul 05, 2008 12:57 am EDT

GSM cell phones cannot be used with a CDMA service. GSM cell phones use sim cards. CDMA cell phones do not use sim cards and must be programmed to work with a different carrier. If you have a CDMA cell phone we can make it work with Cricket. That would be Verizon, Sprint, Alltel, Metro PCS, etc. GSM is Cingular, T-Mobile, ATT, etc. If you were charged twice for a GSM unlock code please contact us to let you know who we are so we can refund your 2nd payment. If you didn't receive any unlock code then we will refund both payments. If you did receive a GSM unlock code, however we cannot be held responsible for the advice you were given by another company or your not knowing the difference between GSM and CDMA when you had us unlock your phone. Please contact us to resolve any problems you have with us and remove us from association with your complaint.

Thanks, http://www.unlocktotalk.com

ComplaintsBoard
J
2:59 pm EST

Cricket Wireless Crappy service!

I have had a cricket phone for 4 months now. The other day the phone dropped my calls 6 times in a row I tried calling costumer service and the automated system says they are all busy, instead of putting me on hold it cycles through the automated system over and over... Finally I call from my home phone and they pick up I tell them my phone calls were dropped 6 times in a row, this lady meg tells me "your phone service wont drop since you have been paying on time" frigging idiot didn't even listen to my complaint or offer solutions. Then I ask if there was a credit since my bill was lower and she asked why I wanted a credit... Huh?!... I emailed them a month ago asking them to change my service to a smaller plan and taking off phone insurance I never received anything stating they received or accepted my email, I ask the lady if changes were made and they were she sounds snooty now... These people are impossible to deal with! I hate cricket there costumer service is impatient and incompetent. You are better off going with someone else!

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ofemi
, US
Dec 22, 2015 3:36 pm EST

If you are thinking of changing to cricket trust me if I say don't do it after 6 hours and a couple of customer service calls I am ready to forfeit the money I paid for the month and I am trashing the SIM card to confirm this, it is Dec 22 2015 my cricket phone number is [protected] and it will go to voice because I won't be using it for the month.A bad start to this company is my experience

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Eleisha30
Charlotte, US
Dec 14, 2012 10:10 pm EST

Very well stated! I agree 100%. I couldn't have said it better myself. You forgot to mention that customers have to trick the system in order to speak with a live person. Also the fact that they don't give a damn about losing your business. Also if your phone happens to get disconnected... Your on your own until you pay your bill. The system shuts you out. And don't even try to call from other phone... They got that covered too.lol.. You have to put in your cricket number in order to move forward.. Once the system recognize your number...your back at square 1. On last note.. The payment system (3rd party) insurance (3rd party, but thats common). Don't even think about going to a full service store..lmbo.. 4 hour wait easily. But thats a whole other story. If you can afford to pay that extra $10 per month.. Do IT! Small price to pay for your sanity. Because you will go insane dealing with cricket.

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P3forever
El Paso, US
May 11, 2011 8:15 pm EDT

! I HATE CRICKET WIRELESS !
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I have never been really happy with cricket, but I get there phone and service for my children. I have always had issues wih there inconsistently billing. Issue with the face that my children are sent offers to activate services, and they do. When I have complained they gave me a number to text to STOP these offers, all ### because they continue. I have call and stated not to activate services without my permission, and have provided passwords, absolutely USELESS. Whenever I hav decided to upgrade phones for them, purchasing OH! never a problem, but activating these phones are a NIGHTMARE. They always manager to break the billing for these phones apart I get 3 seperate bill, or the due date is changed for one or the other line. When I call for assistance, most of the time they don't listen, they are constantly spewing retoric and NOT LISTENING. I have had many of the INDIAN call center reps pretend to not hear me and disconnect or many of them are very sarcastic and consistently repeat "DID I SAY THAT?, NO I SAID..." When I address them asking what is there reason for being sarcastic and rude, they respond they are not being rude, "THESE CALLS ARE BEING RECORDED!. Well who the heck do they believe reviews these so called recordings? Mentally Impaired Supervisors. I have again ordered upgraded phones, which I dread, because everytime without fail, the same darn drama. It never fails I have to plan ahead to countless hours and days on the phone to even get the phones activated. Here I am now 2 weeks with 2 new phones I have yet to be able to activate, why? Because they tell me my account is locked, they never know why, they will sescalate the issue, someone will call me back in 24-48 hours. Every 2 days I have call again, only to find out my account it still locked, they yet again will escalate. This is an on going circle. I will be damned if they think they are going to bill me for a whole month of service when I can't even use the phones I cannot get activate.

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! I HATE CRICKET WIRELESS !

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lets1112
, US
Nov 30, 2010 8:05 pm EST

uuuuugghhh i hate cricket! It sucks working there!

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erica****
Houston, US
Nov 20, 2010 5:00 pm EST

I ordered a new phone while out of state. They shipped it to me and at the address that I requested, THEN told me they could not activate it. To make things better, when i tried to activate it, my existing phone was disconnected. Of course, they counldn't re-activate that either. 1 Week til I fly home and NO phone at all. Apparently phones cannot be activated unless you are in your home coverage area. So, even though I had service, they couldn't get my phone to work. Everytime I talked to someone, they pretended like they couldn't hear me anymore... like it was a "bad connection" Then, they would say the same line... "If I cannot hear you, I iwll be forced to end this call" 3 times this happened and they all said the same thing, once I started to lose my temper. Then, it took me 45 minutes just to cancel service. They refused to credit my account for the lost time that I had already paid for, even though I only cancelled one line and still had another phone on the account. (not mine or I would have cancelled it too) I have never been so frustrated or angry with a company in my life. This was just the final straw. Before this, I have struggles with erroneous charges to my credit card each month, internet service that NEVER worked on my phone, rebates that never showed up, and more than 28.45 hours spent on the phone trying to resolve issues with customer service over the 11 months that I used Cricket. Literally hell ! I thought I was going to have to cancel my credit card to escape. I may still have to. They have never done anything they said they would before, and wouldn't give me a confirmation number for my cancellation.

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SpearBang
Hopkinsville, US
Apr 27, 2010 3:27 pm EDT

This is the worst service in the world. You would have better luck screeming out beeps from a hi hill. to another pc then to get the broadband to do anything. If you can get customer service the you are on of the few. Then its a 5% chance they speak english good enuff to understand the word hello. And on the rare change of 1% you may find the only guy in cricket that can and will help you "his name is abbeb" good guy.
They have that dumb 5g cap so you get 56k for 10 mins and 10k for 29 days 23 hours 50 mins. It alot like talken to 5 year old with computers. You just screem. Take my word for it Save you money get 56k phone if you on a laptop find a wifi spot. This service is by far the dumbest thing i and my wife have ever did in 10 years. So please do not buy cricket broadband less you hate your life.

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rickh1973
Chicago, US
Feb 09, 2010 12:59 pm EST

I have been having so many issues with Cricet. First phone broke had to get another. Second phone just broke and for some reason they have turned off my service twice even though I paid my bill last Thursday. WTF?!?!

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edwardsbella
Forks, US
Nov 04, 2009 11:47 pm EST

dude i totally agree... i went to go pay with my credit card yesterday and they said that the machines were down and to come back tm and extended my pay date 24hrs. and so i went back with cash. they took it and said it was paid.. i checked the web site and they said i still have not paid the bill.. long story short.. they turned my phone off... how am i supposed to prove this when i paid with cash? also i work at a local food store and the lady that works at cricket comes in and has told my other co-workers she does not like me... so i have to wonder if she is just keeping my cash?

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jason
,
Jul 31, 2008 4:02 pm EDT

Cricket is the worst! It is impossible to get a live person on the phone to talk to you about your account. If you haven't paid a bill, you will NOT get a live person on the phone to talk to about it.

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Bill Backus
,
Jun 10, 2008 4:16 pm EDT

I have had the Cricket Wireless service now for about 4 months, and it has been a living hell! Between dropped calls, incorrect billing information, poor customer service, and even poor phone products my experience with Cricket Wireless has not been a very pleasant one.

To top it all off, the second month I tried to make a payment with my Discover Credit Card over the phone with a Cricket rep, and it turned out that they stole my credit card number and started charging my card for crazy amounts. When I contacted Cricket to help Discover with the investigation the Cricket Wireless rep "could not" give me any information about the person I spoke with over the phone that day. Instead they tried to direct me to a Cricket store to get a call log report from that conversation. How stupid is that? I get my information stolen and Cricket did not do anything to try to help out. I can promise you this, Cricket Wireless will fall in the next few years because of their brand. As a professional brand consultant I am forecasting that Cricket's brand value will drastically plummet. I encourage that all that post negative views of Cricket take action and pursue a local news story. I know that I am in the process of calling all news stations, radios stations, newspapers, and any other public media that I can go onto to share my story of the issues that many of us have faced.

ComplaintsBoard
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12:00 am EST

Cricket Wireless New cheap phone that is crap!

Decided after hearing from friends and relatives about the great "cricket wireless service" that I would go ahead this month and make the switch from my current carrier to this service. I went into a nearby cricket store, which is not a main store but a privately owned store on the southeast side area. Well not thinking much about how hard this transition was going to be actually be, I thought for now I would buy the most economical phone, which out of the seven other phones that were "out of stock" did not leave much to choose from - mainly this really cheap cricket cell phone. The ez - phone if you will. But nothing ez about this phone. After being told that I had to call the 1-866 number to transfer my old number to the new phone - and not being told that it would take over 4 hours, actually took 10 hours and a whole day with out my service. By this time I am not a happy camper, but being optimistic, ready for the next day. Well the next day comes, and I find out that this phone only holds 10 voice mail messages, and I begin to have problems with it. The numbers are sticking and I am dropping calls. By now I am fed up, so I take it back to this little mom and pop store, and to my suprise, this phone is not returnable after 30 minutes of talk time, well let me remind you that 10 hours of that was just in transferring the phone number, I did not even use it for a day, one for the charging of the new battery. Just trying to call customer took 2 hours of this talk time, before I took it into the store. By now I am fuming. So I decide to take it into a main cricket store, the best they could do was to credit my account $10 lousy dollars and switch out this piece of crap for another same piece of crap. Now I have a new piece of crap which by now I cant return because I have used up this 30 minute limit which now nullifies the warranty. How about those apples. I should have never switched from my other carrier, I should have just gotten another phone.

Be aware of this cricket, and be sure to ask lots of questions! And by no means, don't go into any of these mom and pop stores... They will not go over their products and you wont know what kind of phone you will be actually buying until your upset because the phone is junk!

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Jo-Lynn Harland
Dinuba, US
Jun 11, 2010 7:57 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

To Whom it May Concern:
I have tried very hard to be paciant with the office here in my town and it seems like all I am getting is the run around. Now I know what I asked them to do was not going to be easy but after 3weeks and no answers to being able to change over to this company with my same phone number I have decided to stay with ATT. Thank you so much for your no help and no service. I will pay for the month I have had no service under MY phone number and will be getting the rest of my money back.

Jo-Lynn Harland
1575 E. Millard Way
Dinuba, California 93618

Phone # [protected]

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chocolate773
Chicago, US
May 04, 2010 3:05 pm EDT

I went to Cricket for wireless internet service. First day service was bad, called customer service the next day, was told give them 24 hours to correct the problem. 24 hours later service still sucked. I was having to get on the internet on my phone, instead of my laptop, so I called to cancel the service. They said I could only get the $50 price for the modem back, but not my installation charge. I said ok, they told me take it back to the store and get my money. They also disconnected the service. So I went back to the store to return the modem. First they were acting like they couldn't find me in the system. Good thing I had all my receipts, besides it had only been three days since I had bought it. Then they told me that because customer service disconnected my service over the phone, and not the store that I couldn't get my money back. Told me to come back and talk with the General Manager the next day. So I went back the next day, explained everything to him. He straight up told me it was nothing he could do, grabbed the phone called customer service gave me the phone and walked away. Cricket doesn't care, they steal money from their customers. My sister has phone service with them. They have been over charging her. Now they claim that the plan she signed up for is different. I was with her when she got the service and Cricket is lying about the actual plan. I hope eventually the government will investigate them.

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bobby0610
Chicago, US
Apr 28, 2010 5:28 pm EDT

I believe that cricket is the worst servive ever. I have been a customer for a year and every month there is a issue wit my service. That along with not being able to contact a human when calling customer service is frustrating. When you go in to a store the reps dont even pretend to care about ur service problems. They are rude and are not helpful in the least bit. I discourage anyone to join cricket wireless. I have recently switched cell phone companies and am happy to pay an extra 15 dollars a month because they appreciate there customers.

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Jay78
, US
Mar 23, 2010 10:24 pm EDT

I recently went online and purchased a phone with cricket and paid the connection fee. A few days later they tell me i owe them $8.88. for a connection fee when i already paid it upfront when i bought the phone online. After calling then and complaining and being transfered like 8 times because no one can help me i finally got a supervisor and she said there is nothing they will do to fix the problem. After i said i am going to switch back to my old carrier if the problem is not resolved all she said was OK sorry you feel that way. Now that is awesome service that make you want to stay with them!

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akintx
Sugar Land, US
Feb 06, 2010 8:21 pm EST

Being harassed by Cricket after cancelling services (9 calls in little over two and a half hours to my blocked listing
Cricket signed us up for their services, however there was no service in our area. After sending the phones back within the 30 day period and receiving a credit they proceeded to ring me everyday with an automated call that did not respond or give me options. After days of being tired of picking up the phone for nothing, I blocked the call, now my phone rings every 10 minutes with their phone #. When I rang the number, they are attempting to have me re-establish service with them. I am beginning to wish I had never heard the name cricket. I will complain to their Corporate Headquarters, if they still ring, I'll complain to the BBB and keep complaining until this harassment stops.

Sugar Land TX

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theflyingbookman
Provo, US
Dec 28, 2009 1:37 pm EST

I agree with this angry people. There was a time when I could get a real person to talk to and solve any problems. I just sent a FAX to the Corporate Office with my complaint. If I don't get an answer I will start charging them my costs to get my problems solved and send them the bill. If they do not pay, I'll just happily take them to court. That's why I love to live in America!

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Hate This Lying Cell Company
Hollywood, US
Aug 07, 2009 10:03 pm EDT

Cricket cell phones are crap! Customer service is even worse. The reps. lie to get you to buy their phones then they do not support you when you call in with a complaint. Cricket service and phones are the worst.! What makes it ever wore is that the reps. do not give a crap that the customer is uphappy.

I am going to call their headquaters about my crappy treatment. That number is [protected] in San Diego, California.

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strange
Warner Robins, US
Apr 26, 2009 7:16 pm EDT

These aint the only people like that! I be wantin to blow them folks up because they treat u like u aint got no legitimate complaint and when u wile out on they a@#, they peg u as an irrational customer! They done got your money now so they treat u like dirt. They start acting like they aint at work- like u on the street! All professional at first cuz they got they hand out. So hey i treat they a#@ like they on the street and get kicked out after paying for some BS! CAnt win for losing. Dont patronize them mom and pop shops and call them mF's out on they unprofessionalism when they try 2 G u.

A consumer who done been through it all with these folks!

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valeriee
,
Sep 17, 2008 10:27 pm EDT

your company employees dont have a clue what they are doing they can never answer ?s ive been done dirty about 4 times from your company i dont even know why i stay the managers dont even cant explain so they deside just to hang up it must nice to have a job where you just answer phones and say gee i dont why your bill is so high your company really sucks and i hope you guys lose business so thanx for ripping me of you jerks

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Marcia Mills
,
May 28, 2008 6:11 am EDT

I too had problems getting started. It took a month! I had to pay for that month that I had NO service. It is virtually impossible to reach a live person! I could not get it working because my number was not in the system. I could not get my number in the system because I could not get it to work. I ran in circles until I finally went to a local dealer.
I eventually grew tired of it and cancelled my Cricket service. I was told I was paid up until such-and-such a date, but it would be turned off on that date. It was turned off a day before I was told, but I was so frustrated by that time, I let it go.
Two months later, I received a bill, which included late fees! Last night, three months after I cancelled my service, I received a call from a man in India, telling me that I could reactivate my Cricket phone and they would waive my remaining balance and the late fee. I explained that I did not owe anything. He then said I could reactivate it and they would waive the $15 activation fee. I began to explain that I already had service with another carrier and HE HUNG UP ON ME!
I was so angry that I tried to call back. Of course, I had to have a Cricket phone number in order to contact a human, so I got nowhere.
Today, I am sending a letter to the corporate headquarters. I may get nowhere with them, but I am sending a copy to our Better Business Bureau. I will not be treated like that and let them get away with it! I also will let everyone know NOT to deal with Cricket for cellular phone service.

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Cricket Wireless Scam and fraud!

I was transfered to a new job here in conway... I got to looking at the cricket service and could see where I could save money (Though I thought!) the rep told me I could get service anywhere in the green area. Since this phone was going to be used for work 95% of the time, I thought this to be a good deal! I work at a major college and I have to constantly go from place to place on campus. I did not purchase roaming at the time because I had no need for it though I thought!

In certain areas at the college I noticed I would go in to roaming... The automated voice would tell me that I had no roaming minutes and said I could purchase them with a credit card... Anyway I contacted cricket rep where I got my service... I told them I was going into roaming when I was in the cricket area and did not know why... I told her I was dead in the middle of the cricket phone area. Anyway I purchased 100 minutes roaming because my job required me to have a phone and I couldn't miss any calls.In the mean time, I contacted a rep after going through the automated crap and about 3 reps. I was credited for the roaming minutes, so I thought cricket was doing the right thing.

Anyway... As time went on I was receiving so many calls from my work on campus I ran out of the 100 roaming minutes... I called again and told them the story all over again... They told me that I had already been credited once for the roaming minutes and I couldn't be credited again. I told the rep that I wasn't asking for credit... I was asking for what was rightfully mine... I told her I used all my roaming minutes that I was paying an extra $5.00 for a month, when I shouldn't even be in roaming in the first place because I was dead in the middle of the green area!

I finally was connected to a manager who refused to give his name... He told me the same thing! They could not give me credit for their problem... I told him that I am supposed to get service in the green area without going into roaming... He then said that sometimes there are spots in the green area where it goes to a roaming tower and couldn't be helped... I told him that wasn't my problem and they should stand good for it since it didn't show the roaming spots on the calling area map I received when I purchased their service! He told me that it shows it on theirs at their office... I told him that the calling area brochures that they give the customer doesn't show the roaming spots it...

Anyway, he refused to do anything about it even after I threatened to tell all the kids I see on campus about their service... I even threatened to write the editor about this at our local newspaper... He didn't seem to mind ! I guess they can do what they want and rip people off !

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MsSixxy1
denver, US
Jul 06, 2011 10:19 pm EDT

I cancelled my PREPAY Android service with Cricket on March 16th, switched to SPRINT (the best). Cricket took money out March 17th, for March 17-April 17th service. However the service was cancelled March 16th with Cricket. I attempted a refund with no success being told they don't give any refunds. I highly doubt their no refund policy means they steal money for service not rendered, then not refund it when asked for. If that is the case there has to be some way to get them and I can't be the first customer they are doing that to. Typical case of the big company vs. little consumer. If they stole $64.47 from me that month how much money are they making from STEALING from customers who leave their service! I contacted the Arapahoe St location in Colorado the asst manager Hai N, states they denied my request, but didn't know why, or how to find out why. His only response was that it was denied and they don't give refunds. Great job on customer service! So if anyone does figure out how to get stolen money back please advise

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MrBrat2U
Salem, US
Jun 25, 2011 9:14 pm EDT

On April 21, 2011 I purchased a Cricket Broadband device to upgrade my existing (older) Cricket Broadband device so that I could use Cricket on a Win 7 (64 bit) OS. I paid $90 in cash. Two days later, on April 23rd, after finding out that Cricket blocks netflex I returned the device to the same store (1120 Lancaster Dr Ne, Salem, OR) with all the wrapping, box, manual, cabels etc and was told I could not get a cash receipt "because they sold me the device at a discounted price!". They did say I would get a full refund in credit to my monthly service (that I was already paying on my existing phone). When the credit finally appeared on my Crickett account it was $40 less then the $90 I had paid in cash. There was a $40 "account activation fee" (which was apparently charged even thought I was already a customer!). The big joke is that over the counter in this store (of crooks located at 1120 Lancaster Dr NE, Salem, OR) there is a sign that states "NO HIDDEN FEES", "FRIENDLY SERVICE", "AND OTHER BS"! Of course I have canceled my account with Cricket (ther worst company in the world) and no longer recommend their services to any of my customers!

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Slimduce
Conway, US
May 26, 2011 9:17 pm EDT

Crickett is by far the worst cell company out there.

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Cricket Wireless Billing and tampering with account!

I been having service with cricket for a year now and all i've been having is problems. My bill is usually suppose to be $60.49. But now for some reason my bill is $162.86. I made 2 payments on my phone last month, I also over paid 1 time last month and gave them $89.00 on dec. 4,2007 then when I came into the 4431 dixie highway location and talked to the manager name wesley and he told me my bill was only $45.72 I gave him $50.00 and he didn't give me my change back to me. And then when I called the customer service on friday. They told me my bill was$91.17 and told me I need to go to the main store on dixie. I talked to the same man wesley the manager and he told "if you don't like go to another store" I said. " are you suppose to be talking to me like that" and he said "yes". But I gave him $45.00 to keep my phone on. He told me my balance is $76.00 then when I left and pulled off I happened to look at my receipt and it said $162.86. How is this. This manager keeps either tampering with my billing cycle and not telling anyone about it. Then every time I come in the store I have an ridiculous amount on my bill that does not make since. Then he tells me about reinstatement fees not one time did they tell me when I came in and paid my bill that I will have a reinstatement fee. And then I don't get any mail from them for my bill each month. Can anyone explain this to me why I have these charges and I just got this new account in october. I paid $10.08 - 10/25/07. $59.00 - 11/26/07. $89.00 - 12/04/07. $45.72 - 12/27/07. $45.00-1/30/08. They are stealing peoples money I think and putting it in there pocket or tampering with peoples account.

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Cricket Wireless Misrepresentation of facts

What a nightmare dealing with cricket customer service. After being hung up on 3 times, I finally reached a supervisor who had no authority. Cell phone will not originate text messaging, the phone can only respond to texts received. Criket answer, sorry about that can't help you over the phone, take it in to the cricket store. Take to the cricket store, sorry, looks like your phone has a lock of some kind on it. Can't help you! Billing date incorrect. Sorry, we can't help with that. I am just frustrated with the whole cricket system. It is one of the most poorly run companies I have encountered yet. I am very dissapointed in them as a company. Of course, this problem is on my daughters phone. She has issues with huge phone bills and she thought that she would have control over phone bill with criket. My cell phone is through at&t. Thank god for reliable cell phone service.

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marksucks
long island, US
Jan 03, 2011 8:22 pm EST

veronica torrez with not stop singing gernade by bruno marz and it is annoying if u want to do something she goes to dore school chicago il

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marksucks
long island, US
Jan 03, 2011 8:19 pm EST

desriee does not believ us that cricket sucks some [censor].

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unhappygirl
La Mesa, US
Jul 31, 2009 4:03 pm EDT

I hate the customer service from cricket they cant even speak English correctly i had to speak to some indian guy that did know what i was saying and i ended up just hanging up on him they are useless people... and there phones sucks tooooo...im moving to t-mobile today bye cricket!

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Big Lew
,
Nov 07, 2008 12:01 pm EST

AT&T also has bad service. In fact all of the cell phone companies have bad service and poorly trained personnel all the way to the top. Everything is a waiting game and shuffling the customer around. The Corporations have a monoply and the right people in their back pockets; so there is no one to call their hand on the bad service to the customer. Young people today have no idea what it was like in the 1950's thru mid 1970's when service was personal and the person serving you really cared.
What is so crazy, is the person serving you gets equally as mad when they go somewhere to get service. We have declined as a society to selfish people abusing one another.

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Tammy S. Christensen
,
Nov 01, 2008 12:16 pm EDT

I was on the phone with Customer Service and was very disappointed how I was treated by the female I talked to last. When I called I talked to a man who I couldn't understand because the connection was bad and only got half his words.
I have a problem: I explained to her that my payment will be mailed out on the 3rd or 4th of this month but my bill is due the 1st and I realize my payment is late. The man I talked to first explained to me that their was a Bridge plan and I was trying to get someone to explain that to me when I couldn't understand him. The lady I had talked to was very irritated by my problem and was showing me by her attitude that she was and short with me. My payment will be mailed and my account [protected].
Tammy S. Christensen

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CJV
,
Oct 27, 2008 10:50 pm EDT

CRICKET SUCKS. I SHOULD KNOW I SELL THE PHONES. THE CUSTOMER SERVICE SUCKS BECAUSE IT IS BASED IN INDIA. ANYONE WANTING TO TALK TO A REAL PERSON CALL THIS WITCH AND GIVE IT TO HER
[protected]

Linda Wokoun
Senior Vice President

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Cricket Wireless Cricket is a crap!

Cricket wireless

My aunt purchased a cricket phone for me while working temporary in tx. What a mistake. She wrote a check for $60.00 for the november payment. It was cashed on the 26 of october and on november 2, my account was suspended. I called only to be told that I would have to furnish the documents so that they can research the payment at my cost and that it would take maybe seven days.

This has happened before. I am not paying additional fees for them to do the research and not being reimbursed.

I told them that I was filing a complaint against them with the texas attorney general and the csr proceeded to talk over me.

I am going with a company and have a two year contract with them.

This is crap. Btw, I am familiar how payment processing centers and lock box works.

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TheMommason
DB, US
Nov 23, 2009 9:18 pm EST

Where to file complaints against this "company"
FBI.gov
finra.org (as LEAP Communications)
Your state's Consumer Protection Department/Agency AND the California Department of Consumer affairs
FCC (if they have no FCC license they can not continue thier abuses
Federal Trade Commission - [protected]
Department of Labor - (must have something to hide if they are trying to get me fired from this agency (which bahahah I don't work at) for making a comment on the President of LEAP Communication that theyare a Federal Contractor and maybe in need of a DOL Compliance review)
The LEAP President's office number is [protected] (they only call you back to threaten you)
File a police report if your issue involes illegal and fraudulent charges
I liked googleing the Board of Directors and telling them about the ways in which this company stole from me.

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Cricket Wireless - Ported phone number

I left cricket due to terrible service and ported my number over to cingular. However, cricket has repeatedly given my phone number out to new customers as their phone number. To top it off, I can't get in touch with anyone to fix the problem. I can't call 1-800-cricket because I don't have an account with them. Cricket dealers can't help me and the full...

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Cricket Wireless Bill pay

I have tried 3 times to pay bill over phone through automated system using a personal check. The computer keeps saying theycan not process my check. This is a current account with adequate funds. Also, last month I made an ach debit payment over the phone, they claim was less than the normal bill. They normally will not take anything less unless you make special arrangements. This company is difficult to deal with.

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Deborah McGinness
,
Oct 13, 2008 11:17 pm EDT

I made a bridge payment on my phone, [protected] and was told that the rest of the payment was due today. I had no way to get to a cricket store so I decided to call 611 to pay by phone. Upon doing so, the recording said, due to a high volume of calls, it would be a while, so I waited. The wait turned out to be long and tedious so i decided to try back later as suggested. I did and again..i waited and waited. This went on for most of the day. So I attempted to apply online and as it was my phone was shut off and according to the online registration, your phone must be turned on, in order to get an text msg from Cricket. So not only am i dissapointed in your service, i think it is unfair to charge me a late charge. I would appreciate a waiver.

The other issue I have is, I took my phone in for to see if they could tell me why my phone was continuously dropping calls. I was told by a cricket service agent that i needed a battery. I bought the new battery only to find out later, it was not my battery at all but my connection at the bottem of my phone is wearing out. I am requesting a refund or credit on my purchase. I feel as though he agent caused me to spend money for a part unecessarily. I am a single mother, this is my only phone and i can not afford to make added expenditures for unnecassary reasons. Also, Can you please turn my phone back on so i can make my montly payment online? I do not have a vehicle to go to the nearest cricket store. Or atleast have an agent call me so we can discuss all these matters, I really need my phone. Thanks
Sincerly, Deborah
[protected]

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12:00 am EDT

Cricket Wireless Overbilling without remedy

Be warned! Do not be fooled into getting cricket cell phone service. They boast that they only charge in advance for the upcoming month of service and that it will only be a flat rate of $45.00 I tried to pay for my a year of daughter's cricket phone service when she went away to college and although it shows on my bank statement that I paid $872.12 for the phone and 12 months of service with taxes, they continued to bill me. Although I was smart enough to not set myself up on automatic billing with them, they still show that I owe them $331.52 for what? Though I have had perfect credit for 40 years, I now have a collection against me from cricket for service that was already paid for with bank statements to prove it. What is happening to this country that we as american's no longer have rights for services that we pay for? When I complained to a few other people at a different cell phone store about my cricket ordeal, they all three said they had trouble with overbilling from them as well. How do they continue to stay in business?

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Jack212
tusla, US
May 04, 2010 7:37 pm EDT

That is funny i got $19 in State/Gov/Local taxes on my 1st new months bill then they added a 2nd $15 reactivation which i paid the first one already. Then they got these public safety tax and some regularity recovery fee and bogus other things. They hang up on me when i do 611

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Ex Cricket worker
, US
Sep 01, 2009 4:38 pm EDT

If you had $45.00 rate plan your monthly bill is $51.65 everymonth...

$51.65 x 12 = $619.80
$3.00 x 12 = $ 36.00
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total in a yr $655.80

( This is only for if you paid you bill on time every month including $3.00 processing fee)

Question :
How to avoid getting charge $3.00 in store processing fee?

Answer:
option 1. Mail the payment out to cricket (Check or money order)
option 2. Automatic Bill Payment with your credit debit card.

Question : There is any hidden fee charge on my cricket bill?

Answer:
There is no hidden fee or overage charge on cricket wireless... because its unlimited!

There is no hidden charge or overage BUT!
1. Whenever customer's makes payment late there is $10.00 late/reconnection fee charge... P.S late fee charge was $15.00 about 3 months ago new late fee charge is $10.00 now...
2.There is pro-ration and sign-up fee for extra features added on to account ike roaming, calling features, any add on features was added.
(soo before u add any features on your account you should ask the sales rep!)
3.Bridge-payment is good for customers who have low budget to pay the total bill but i will say it is better off pay the total bill in 1 payment...
(for exemple)
you do $20.00 bridge payment everymonth and pay the remaning after 7-days...
Situations like this customer is getting charge 2x processing fee of $3.00

if u add it up by 12x$3.00 = $36.00 x 2 = $72.00
so there is another way to save $36.00 a year.

Bottom line

So longest you pay your bill on time with out adding any feature on the account. your monthly bill will stay the same every month...

and if u had extra charge on your account dat means either u paid your bill late & there is times dat you had no service for not paying your bill on time. of course you will be charge LATE FEE. but good thing is cricket dont credit check so this wont stay on your credit record & there is no temination fee like any other wireless carriers...

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Cricket Wireless Wrongful billing & poor customer service

I have had a cricket cell phone for 4 months. The day I purchased the phone I was supposed to be given my first month of service for free with the cost of the phone. That day, I paid cricket $229.00, then the charged me again without my authorization. When I called to complain, they said they had "credited" it back to my bank account. I watched and waited. It has been 3 months since my complaint and it still has not been credited to my account plus they overbilled me again! I have paid cricket $577.00 in the past 3 months without authorization. I finally had to change my debit card number to stop their overbilling my account, so they cut my service off. I have been to 2 the their "full service" stores with my bank statements and bills in hand and have proven that they are wrong, but their personnel seem incapable of actually thinking for themselves. Because their computer screen shows credits to my bank account, they cannot see the fact that the credits never took place. Calling the 800 number is a joke. At least the people in the store pretend to be nice while not helping but the people on their 800 number are flat out rude while not helping. I submitted all of my documents to cricket's corporate office with absolutely no response. Cricket is the very worst company I have dealt with in quite a while. I would be embarrassed to work for such a worthless operation.

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UNCLE SAM LOVES J EDGAR
Santa Teresa, US
Nov 28, 2011 4:53 pm EST

The El Paso Area Cricket Offices are obliterated by nefarious nit wit idiots. They are Estupid mexicans and they deserve to be treated like a Estupid mexican(s). The Fox Plaza Store has an Estupid Mexican as a store manager and this EStupid Mexican thinks by hiring more Estupid Mexican(s) he increases proportionately the level of customer satisfaction. They all act and look like Estupid Mexican(s). This cricket store is a joke, the work force is slow, lazy, smart ### and dissrepectfull. Yes you got ... just like an ESTUPID MESICAN.

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Sarah soue
little rock, US
Feb 07, 2011 9:04 pm EST

[censor] cricket and their worthless employees. They have screwed me over, shut off my phone after making a payment, sent me to 4 different cricket locations to get it turned back on (not caring that I just spent ALL my money to turn my phone on, and had NO gas money), and STOLE 50 dollars from me that I cannot get refunded to me. Basically, I just donated 50 dollars to cricket, like a charity or something. Their store numbers send you to an automated guy that will not send you to a live human being, and if you manipulate the system to be able to talk with a person, they cannot help you OR answer your questions.

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Dan Mateo
, US
Jan 11, 2011 5:57 pm EST

Cricket Customer Service has been the worst phone service i have ever experienced. The staff is incompetent and give false information. Cricket needs to deal with their employees Michele Badge # 1708, and Tracy CDQR. these supervisors give the run around and are clearly un qualified in what they do. If these are the mid-level management that they appoint, then you have a long way to go Cricket. get rid of your incompetent Staff.

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lxxsumi8
, BW
Nov 01, 2010 2:57 am EDT
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giggles31
phoenix, US
Oct 01, 2010 3:59 pm EDT
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I have been with cricket for over two years . I have two lines with them, every other month I'm ordering a new phone. Today I was trying to upgrade my phone once again and I was placed on hold, tranffered, hung up on for over 3 hours. I tried going online and was unable to place order there said I had to pay my bill which i had done.

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bbdoll
Gastonia, US
Jun 19, 2009 7:13 pm EDT

For the last 3 billing cycles I have been charged a $15 reconnect fee even though the phone was not disconnected. It first appeared on my April payment. I paid it, but I sent several emails to Cricket CS and advised them that they should credit this amount as the phone was NOT turned off. To prove this, I told them that I forgot my password to pay the bill online and had them text it to me. How could they text it to me if my phone was off? They cant. I then called my wife with the password and she made the payment while on the phone with me. Cricket CLEARLY states that they do NOT have late fees, Only reconnect fees May Bill, the same, I sent more emails and deducted the $15 from the total. I receive a response the 2nd week of June telling me that I need to call 800 cricket. My June payment was due on the 17th, I paid it online on the 16th, AGAIN the same fees building. I again, deducted the Fee that they refuse to correct and paid what I owed for my service and today the phone was disconnected! I called. I asked for a Manager, after a fight, I got Jamisha, I repeated my complaint, she told me that a refund would take up to 72 hours. I told her I was fine with that. She said Ok Im transferring you to complete the transaction, "What is it we are suppose to be doing?" I re explained the story and she said..Sorry, we are not going to give you a refund. I was just told I would get one, and if I just paid you for a months worth of service through July and you disconnected my service eventhough I paid what I owe, then you owe me a refund. She then tells me that the bill covered the previous month! Which is a complete LIE so I pulled my bill up online with her on the phone and I said, Ma 'am, that is NOT true, Im looking at the bill and it says "Payment received $52 June 18th, Next payment DUE July 18th! Ive paid my phone bill for the month covering up to July 18th, but have NO SERVICE. I have disputed the charge with my bank for Services not rendered, as they were not.

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armystrength
Sanford, US
May 24, 2009 2:16 pm EDT

On or about the 17th of March, I became aware that my daughter’s Cricket phone account had been suspended due to the inability of Cricket to process the automatic payment. This was because of a change in the debit card number with which we had set up the automatic billpay service. The previous month, our bank, USAA, notified us that there had been a breach of security through a vendor with ties to USAA. Therefore, our existing debit cards had been cancelled in lieu of issuance of new cards and card numbers. Realizing the reason for the service interruption, I called Cricket’s customer service and gave them the new card number. I was told that there was a $15.00 reconnect fee, which I agreed to pay as the error had been mine in not notifying Cricket of the account number change.
On or about the 19th of April, this process was repeated. My daughter informed me that her phone had been turned off. I then called Cricket again and went through the same explanation. I agreed to pay the $15.00 fee again, although I was reluctant to do so as I felt that this was due to Cricket’s oversight – not mine. Had they correctly entered the change into the automatic billpay database the first time, the phone would not have been disconnected and, indeed, I would not now be writing this letter. None-the-less, I paid the reconnect fee, the phone was turned back on, and life proceeded as usual for another month.
On or about yesterday, the 24th of May, I called to activate a new phone as my daughter’s phone had quit working last week. I was then told that, before they could proceed with any other action, I would have to pay the “past due” amount and yet another $15.00 reconnect fee. It seems that the payment, submitted again under a now long-defunct debit card number, was declined a third time and, consequently, the phone had been turned off a third time (my daughter was unaware of this since her phone wasn’t working). Since the customer representative I was speaking with informed me that they could not make adjustments to accounts I was transferred to an “account manager”. After a few minutes of MUZAK the line was answered by what I can only surmise was a representative (she only said the perfunctory “Cricket” greeting, listened to my own perfunctory disgruntled Cricket customer complaint, and promptly re-engaged the MUZAK – I was on hold for another 20 minutes!
I finally hung up, called again, went through the ubiquitous Sudoku-like number selection menu and was introduced to Tony. I then re-explained my situation to Tony, acknowledged that I realized that this was not of his doing and that I understood that he was not in a position to give me yes or no answers with any degree of finality. Tony then informed me that he could not even transfer me until the account was brought up to date. He needed a payment of some form or he could restart the automatic bill pay (I did not even realize that the automatic billpay feature had been terminated automatically when the old debit card had been declined). He then went on to explain that there would be the monthly fee billed this month and then, next month, I would be billed the monthly fee plus the – you guessed it - $15.00 reconnect fee. He also reiterated the reason that the phone had been cut off and remarked about the history of the other two service interruptions.
All of this was old news. I restated that I was not going to pay the reconnect fee a third time, restated my reasons for taking this stance, and asked again to speak to someone who could try and rectify this situation. Again, Tony told me that before I could talk to an accounts manager, I would have to make some type of payment via bank account, credit card, etc. I did not want to proceed with giving out any active account information until I knew that I would not be charged with any reconnect fees and that the billpay would be properly set up to avoid having to go through this again. This debate continued in a circle a few more times and I had now spent almost 40 minutes of my time on this. I finally told Tony that I wasn’t going to debate this anymore and that I would simply cancel the account and write letters to the BBB, the Army consumer affairs group, and to Cricket, describing the events that led up to the loss of their customer. Tony said that was fine . . . and then went on to inform me that “they” had evidence that on the 17th of March I had called up to reconnect the phone because payment had been declined and also evidence that I had called on the 19th of April for the same reason. He was arguing my argument back to me! I actually thought for a minute that I was being “Punked” by Aston Kucher.
I can only assume that, when there is no other rational argument in their favor, Cricket trains their highly intellectual customer disservice representatives to repeat already agreed-to account facts over and over again with increasing amounts of verve. I suspect that this is done in an attempt to trick the customer into thinking that they have made some sort of mental blunder along the way. I must say that after the now 45 minutes of mind-numbing time I had spent on this, I was probably ripe for some sort of Jedi-mind-trick.
Needless to say, I am no longer a Cricket customer. Instead of working with me, connecting me to someone who could rationally sort through the issue, adjust my account, and properly set up the payment arrangements, Cricket’s customer disservice system had me in a redundant argument (in which, two distinctly opposing viewpoints did not even clearly exist) with someone who could not have helped me in the first place. The result for Cricket is that, over $15.00, they potentially gave away $3, 486.00 of business (this does not figure in rate hikes or any added services). My daughter is finishing the 8th grade and we will, in all likelihood, provide her with phone service through college – albeit now, not with Cricket.

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sylverstarduster
Temple, US
Feb 20, 2009 3:42 pm EST

I hate this friggin phone service cricket. I am sitting online right now trying to find a way to contact somebody in a corporate office for cricket concerning the fact that; at least once a week, the service is down for one reason or another. Mostly they tell me it is due to the weather, however today is a beautifull day! I hate the fact that whenever I do call customer service, I get some outsourced foreign idiot that I can not understand, that keeps telling me over and over, "jes, tink yoo foh geeving to me yoh eenfomayshun". If I call because I have no service, they seem to think I am telling them that I dont want service, and boom, my phone is cut off. Then I have to go to a cricket authorized store and pay, yes pay, to have it turned back on again because I apparantely asked them to shut it off? duuuuuhhh. I wonder if it is possible to get a class action lawsuit against this bogus phone company that is robbing us? Also, is there an actual number that I can call where I can understand the agent, and they stop hanging up on me?

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juan trevino
,
Aug 14, 2008 5:05 am EDT

costomer service is not clear in talking need someone we need to understand

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juan trevino
,
Aug 14, 2008 5:01 am EDT

i always get bill to much on my bill

ComplaintsBoard
K
12:00 am EDT

Cricket Wireless Escorted out by security guard

Cricket is not very customer friendly. After several trips and complaints about a new faulty phone covered by insurance, it took me 6 weeks to have it replaced. After having to give them an additional forty five dollars. Also having to travel 60 mile round trip to a cricket store where they service phones. Also was told to utilize phone the first time till battery was left with no more power before I charge it. I did, but they told me that after utilizing phone over 30 minutes, they could not replace it.

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jonesy
Overland Park, US
May 13, 2009 12:31 pm EDT

I have replaced my telephone with Cricket three times, due to defective equipment and my need to have a phone at all times for my business. Each time, I get a more expensive, but equally defective phone. The battery heats up but doesn't hold a charge. The service goes out entirely. Sometimes it says "roaming" when it's sitting on my bed! When I go back to the store to complain, they just tell me to buy another phone and take up the warranty with the manufacturer. However, the phone says "Cricket" on it and doesn't show who made it... not on the phone or the box. Apparently, the manufacturer is too ashamed of the product to put its company name on it. After the exploding phone thing from LG, I'm wondering if Cricket bought their surplus stock! Won't do business with this company EVER again. Tell you friends!

ComplaintsBoard
C
12:00 am EDT

Cricket Wireless Customer service sucks!

I've had service with cricket for over 3 yrs. I have 2 phones with them. The past 3 wks ive had problem with both of them. People cant call us because it says they don't have cricket long distance, roaming when in calling area. Ive called cricket customer service numerous times, and no one can help. Ive been hung up on, yelled at, operators not giving me their names, and telling me I cant talk to their supervisor. I spend over $100 a month for a service I cant use completely and their only willing to credit me $5 on my account. I called insurance and they said there was a problem with my phone and it was still under manufactures warranty & they would replace my phone for free, but put something completely different in computer, & when I went down to get my new phone, they said I had to pay $85 for it. Anyone consider using cricket as their cell phone provider, I don't recommend it its nothing but hassle & you always get the run around.

Cricket sucks!

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Sam Hogssss
, US
May 23, 2017 2:12 pm EDT

I have had multiple problems with websites pretending to be Cricket and asking me to pay for services and they are not the legitimate company. They keep saying I need to pay an extra ninety dollars even though my bill always seems up to date on the Cricket website. It is like I'm always being conned, and now I think one of these sites has my information. Can anyone help me? [protected]

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karen parr
, US
Aug 03, 2016 5:52 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I can not get a pin code to get my phone unlocked because it has not been 6 months but yet i paid 120.00 for the phone plus 230.00 for another phone but now we can not use them due to they say it has not been 6 moths, i either want my money for the phone or the unlocked number now . due not use cricket wireless they are a rip off .

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VictoriaR
El Cajon, US
Jun 03, 2016 8:38 am EDT

I went in to purchase a phone for my existing Cricket Service. I purchased the phone and from the get go it didn't connect to the internet unless I was near wifi. I went back and they said 'eh sometimes it happens'. My old phone never did that. So I left . Went to the Apple Service Center and find out Cricket sold me a Sprint Phone. A manager there at the Cricket store on 2nd street, by the name of Chris will not help me. He has told me repeatedly 'I won't argue with you' and 'you have to send it in, and you can just do without a phone for 7 days'. And It's a warranty issue. Although it was actually a mistake on their part. Apple service tells me they will only replace this phone with another Sprint Phone. Chris H. the manager has told me to just go get Sprint service and cancel your Cricket service, since quote 'We sold you a Sprint Phone'. I told him I didn't want sprint, I want Cricket, as i've had for so many years now. And he tells me he doesn't know what to do. How can you be a manager of a business and not know what to do in a situation or at least who to call? I couldn't even get him to come out of the back of the office last time I went down, until finally I had been there in excess of 40 min waiting, he comes out and just stands there and tells me I can trade in my phone for 80 dollars *shrug* then he *laughs in my face* and never once apologized for his store being responsible for the mistake they made. I honestly was flabbergasted that he had the nerve to laugh in my face. It is almost an emergency situation when you count on your phone for work, and it doesn't work well. But he laughed in my face. He told me his store isn't responsible. He told me to go get Sprint. It's embarrassing and I'd never have someone representing my company that way. Sadly this is a very large industry and very large corporation, and I guess they feel they can get away with hurting the little guys and causing them to suffer. I would never do it. I have my own business, and I definitely take responsibility for anything that happens, even if it was out of my control. He said he had no responsibility, wasn't his store's problem, and wasn't Cricket's problem. I'd need to purchase a brand new 600 dollar phone in replacement, and just trade in the phone I had just paid for 2 months ago :/ I've been dealing with this situation for 2 months now, and no one will help me. That sounds like a very shady, very sketchy solution to my problem. The only solution being I do without my phone for 7 OR LONGER days and they can't guarantee when I'd get a phone. Oddly enough, they have no problem whatsoever automatically retrieving the money out of my account every single month. They never falter taking the money out that I owe them for my service bill. I've contacted arbitration, Consumer affairs and BBB and all I can do is wait with this useless phone for someone to help me. It is obviously not going to be Chris H from Cricket. He's humiliated me in front of his customers and other employees by laughing at my problem, laughing in my face and shrugging when I told him it was upsetting, then smiling and just walking away. He's got a very juvenile and childish way to handle a severe problem with a customer.

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Anrit
, IN
May 19, 2016 11:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I had bought an Apple iphone5 from Houston USA with Cricket Wireless service in December 2012. I have immigrated to India and want to get this iphone5 unlocked.
I have talked to Cricket Wireless at least ten times and they say they are unable to trace my account. I have also contacted AT&T and they say that it is Cricket who can help me.
I got it verified from Apple that the iphone5 is locked by Cricket.
From India I am unable to get help from the ridiculous customer service of Cricket Wireless. I want o sue them, can anybody suggest any way?

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Reviewer59659
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Oct 31, 2015 12:20 pm EDT

This company is a rip-off.Don't buy your phone here. Somebody should call the exterminator to get rid of these crickets !

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vicki banks
,
Mar 21, 2008 8:02 pm EDT

One of cricket sell person ask to call back today for bridge payment as of right now i haven't been able to get anyone on the phone.

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sanmarcoslocal
San Marcos, US
Aug 28, 2014 1:02 pm EDT
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I purchased a new Cricket Phone Model Z995, Not only is it a defective phone but I also did not receive my rebate and have spent over 8 hours with Crickets terrible customer support people trying to resolve the issues which are still not resolved.

Lets start with the phone, the phone is $150 bucks, so low end but you would expect it to work. This phone will glitch out and start dialing random numbers, texting random letter texts, it will shut off on its own, it will take pictures on its own, sometimes it won't come on at all, other times it won't let you dial, once the screen goes black while you are in speaker mode it won't come back on, when you try to type a text message it won't let you use some keys closer to the edge of the screen, sometimes it won't auto rotate, it has set random appointments in the calendar with random letters, when you have the phone up to your cheek the screen will activate and based on how you touch it with your cheek it will hang up the phone or open an app, when you remove the phone from your face to type on the screen it won't always come on for you to type. This phone is a nightmare, DO NOT BUY a CRICKET PHONE!

Now about the rebate, because Crickets Costumer Service and heir Record Keeping is so Poor they have not issued me a rebate even though I met all the rebate qualifications.

Now the Best for Last the CUSTOMER SERVICE DEPARTMENT. If you are having trouble with your cricket phone be prepared to spend over 8 hours trying to resolve an issue and plan on calling them many times, just today I called them with this ongoing problem I have been trying to resolve over the last few weeks and had to call them 8 separate times before I could finally get in touch with the correct department. Their customer service are poorly trained and sent me to every department but the right one, they do not listen to what you are saying but instead are to busy reading their script in very poor hard to understand english, it wasn't till I spoke with a Native English representative that I was finally helped and it is yet to be seen if I will receive not only the rebate but the refund for the defective phone.

Cricket has two options for sending in a defective phone, I chose the second where you pay for the phone and they send you a new one and once they receive the defective on they refund your money. They have not refunded my money but instead sent me a second new phone. They also sent me two of the wrong shipping labels to send in the defective phone.

When I asked to speak with a manager they refused, even the manager refused. I can go on and on about the HELL i was put through but will spare you. As a business owner myself, I can only say that I would be out of business if I treated my Customers this way and they will be loosing my business, I wouldn't even except a free phone and free service from these people.

One last important note, when you go to your local Cricket retailer don't expect any help from them, they are only their to sell you the Cheap phones they have not Customer Service, I spent over 3 hours at my local retailer Cricket Wireless at 740 Nordahl Set 122 San Marcos, CA 92069 originally trying to resolve the defective phone, they told me that you only get three days to return the phone, if it goes defective after three days of purchase you have to call customer support. They got their money and they don't give a crap about you!

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Cricket Blows
Peoria, US
Jun 03, 2013 7:34 pm EDT
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I made the mistake of purchasing a Cricket phone yesterday, and when I could not get the ringer to work, I called customer help, who could not help. This took up an hour just to get through to someone, as I needed an "AIN, " which, it turns out, is an authorization ID, which I was not given when I bought the phone. Lots of strange IDs and account numbers seem to go in and out of this process, and no one tells you what they are. And if you do not know the info, the auto voice system just tells you it cannot continue the discussion and hangs up. Finally, I decided to cancel the whole stupid thing, and was told I could not get a refund for the first month's fee, as I needed to return the phone the same day. The contract, however, stated that "cancellations are honored for full refund if made the same day of purchase." I explained this, and was still told no dice. So I went to the store this AM and was told the same, that I could not get a full refund, that I would only get a refund for the phone. I said, no way, I don't think so. So I called customer service again, and someone named Amy with an ID # said she would "try" to get it processed, even though I was within the contract terms. These dummies try to make you believe you are getting a break from them when you are actually asking for what is in the stated contract. I was disconnected from the pinhead Amy and then I had to call back to continue the process. Someone named Kevin said no refunds were allowed, and he went through the same speech I had heard before about same day only refund crap. I told him three times that I had spoken to someone named Amy, and that I was working with her. He asked me what country she was from. How would I know that, or even know to ask for that? Then he went to his manager, and came back and told me the 'good news" that they were "trying to get" my refund approved, but that they couldn't do it, and that "Billing" could. (No one ever takes responsibility; the store tells you to call customer support, the customer support tells you to call the store, etc) I told pinhead Kevin that that is exactly what I had been trying to tell his dumb ###, but that didn't seem to penetrate. He then asked me for a credit card number so they would know where to refund the money, if approved. No way in heaven I am giving you people my credit card, I said, after all this. He said "how then do you expect to get the refund?" I mentioned this thing we call a check. He said, "no, we don't deal with checks." Enough. You ge the picture. It wasn't just one person; all these custoner service people are ###ing pinheads. So I am stuck. Do NOT go with Cricket, unless you are really into sado-masochism.

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Cricket Blows
Peoria, US
Jun 03, 2013 4:26 pm EDT
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I made the mistake of purchasing a Cricket phone yesterday, and when I couldn't get the ringer to work, I called their crappy-### customer service, who couldn't help me get it to work.

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RangerRon
, US
Jan 09, 2013 6:17 pm EST

I had cricket broadband for about 2 months "Broadband My ###" it never stays online, the customer service sucks and all this for 60 bucks a month.
I finally cancelled my service went wit T-Mobile, not only is the Broadband service 10 times better, the customer service department is actually helpful and they speak clear English!

"I WILL NEVER USE CRICKET AGAIN"

ComplaintsBoard
R
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Cricket Wireless - Profoundly poor service!

For over 1 month, the duration of paying for cricket wireless phone service, literally 100% of my calls have been dropped. Following protocol as per cricket wireless, 3 weeks after my initial complaint, cricket wireless exchanged my phone for an identical one. With identical problems, guaranteed dropped calls. Cricket wireless refuses to answer my...

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D
12:00 am EDT

Cricket Wireless Shotty phones shotty service

It seems almost impossible in my area to find a cricket store that is actually open during the actual posted times. My bill was due I was out, needed to pay my bill and see about a replacement phone and five different locations were closed during posted operating hours! I have never had a phone that didn't last for less than a year, well, that was until now. My wifes phone is held together with tape and mine will no-longer hold a charge and as of today, won't even turn on. Now I am told I have to fork over $100 bucks in order to replace both phones. If I had been told that at the purchase point I wouldn't have purchased the "replacement plan". Once this payment goes through I will be going through a contract company.

Damian pamplin
Owner, the alpha club

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unpleased
Visalia, US
Jun 24, 2009 10:04 pm EDT

My cricket phone service sucks, it always drops calls & phone dies easly, upgrade phones have no choice and no good buys for current customer. But, what really pissed me off they add an upgrade service to my phone with out my promistion. I noticed a jump in my bill so I call cricket and I was told That I did it. I was furious then I had to cancell there mistake off an unwanted upgrade. So i ended having to pay the unrequested upgrade! The representative keep repeating her self over and over saying that " in order to upgrade a service I had to request it ". So I ask for a manager then the manager said the same thing! They can really make you go mental! I guess now I can See how they say your reputation processeds you. I now alot of people not satified with how cricket does bussiness!

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Blah
Abbotsford, CA
Apr 22, 2008 8:34 pm EDT

regardless if you are bleeding from one eye and so forth i don't think that alters the problems that you have. If you want to upgrade service ask your rep at an actual coroporate store and see what they can do. Most of the time if you have had the service for at least a year, they can work with you. you have to remember that they have insurance to help with bad phones and warranty, and they meet different criteria to work with customers.

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trina elaine shaw
,
Dec 15, 2007 9:48 am EST

I am really upset because i have written letters with my concerns and nothing. My thing is i have been with cricket since your company has serviced this area over a year and i agree that i have had a few billing problems but i manage to handle the bill . I am upset that your company representative lied about me setting up people and receive discounts off of my bill,anyway the representatives always call me a man which I am a woman. I see that your company has come out with all these new promotions that are not benificial that are useless too me I feel as though the company should help previous customers by allowing promotions to help them keep their phone service but i am not allowed these things. At the moment i am very upset and i would love to resolve this matter. I have had my freinds get cricket and they have complained that the service is bad dropped calls and still i vow to the fifty or more people too stay with cricket and yet and still cricket does not care about their elderly customers. At this point in my life i have bleeding in one eye and i dislocated my knee and my shoulder and i really need my phone my only child has just left too fight the war and now i can not communicate with her until whenever the mail makes it.. I also have a lot of ideas that will hep upgrade cricket and become the most hella wonderful telecommunication company in the world. Cricket needs too help me and hear my ideas.. Waiting too hear from you...

Trina E Shaw!

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Justmoi
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Sep 21, 2007 9:00 pm EDT

Hey I'm Justmoi who typed the complaint about Cricket above but I just wanted to update and say that as of Saturday Sept 15th 2007,I was credited back my $53.29 on that exact day so I'm happy as heck about that.I wish I can help the rest of you but if you wanna know what I did after searching online since this situation was all new for me and stuff,I found a site called [redacted]dotcom.I'm sure you can't post links.I did everything that they suggested people suspected they even think they have this problem on their hands..do.Actually the page ain't loading up but I didn't end up doing everything.What I felt comfortable doing and did was take printscreen shots of all I had of cricket(when my acct was still active of course) and I kept those aside.Papers I got in the mail incase you didn't sign up electronically.Then I contacted my bank where the fraudulent charge occured,shortly explained my situation by sending a secure online bank message,giving them the link to the [redacted] site(mentioning there's alot of online horror stories) simply said that was a fraudulent charge and was not authorized by myself and it should be credited back to my acct and blah blah.The site finally loaded so I'll copy n paste what helped me.Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E. Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything!Demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor.If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report hereRemember… Don't let them get you!

The page from this site that has all this info I don't think I can post it but maybe you can search RipOff0192209 cause that was the file page name.GL PPL!

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JustMoi
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Aug 30, 2007 12:28 pm EDT

As,I can't say I totally agree cause I just signed up for Verizon lol. I am having problems with my current Cricket service and I've only had it 2 months.Customer service is Very Bad!To make it short,I called in and spoke with 5 cricket reps plus a supervisor to confirm I wanted to cancel my cricket account before the new billing period which is August 31st + so I made it.The next day,on the 28th my bank statement shows a $53.29 direct debit made by Cricket,why?How?I called in and told them about this,that amount needs to be credited back as I do not owe Cricket that since I called in to cancel my cricket service before the new billing period.It was only the 28th!They say oh looks like your on automatic bill payment,we can shut that off for you.I said ya shut that off and credit my money back please.I never signed up for that.The past 2 months,I mailed a check out to the company since joining.How they got my card number and without my consent,who knows.They sure don't know.They give me the run around that they "say" they see what's happened and are "so sorry" but gave me a fax number(after trying out many times,doesn't EVEN WORK!) and saying if I could fax my bank statement showing that amount being deducted,I may have a chance on getting my money back,it's not guaranteed and that right there pissed me off.Not guaranteed?If I send the proof,I should be guaranteed! It was Cricket's error/mistake,not mine.Then she says if you do not hear back,call us back and we'll help you further.That's it.My account supposedly shuts off tomorrow. Still haven't gotten credited nor CAN NOT get through to customer service for a damn!DO NOT join Cricket! Nobody!

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12:00 am EDT

Cricket Wireless Payment problems

I am a single mom raising two kids & i am not saying I have never been late on my bill before, but i always call & let them know that the bill is going to be late. I have had my phone for around 3 years (close to 4) & in that time I have been late 3 times. I have 3 phones on my account the bill is almost 200.00 dollars. I called 7 told them that I would pay my bill on the 14 on June the bill was due on the 10th they give a 3 day grace BUT when I called they told me the phone would not be shut off if paid on the 14th needless to say I went to pay the bill with my credit card at 9:00 AM on the 14th & no phone service. I feel that if someone has been with a company as long as I have & has 3 phones & only been late 3 times & calls to let them know the bill will be paid They should at least give me time to pay the bill (like to Noon) because most banks don't open till 9:00 AM...

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Anju Chawda
Milwaukee, US
Jun 19, 2012 10:50 am EDT
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I already paid my cricket cell phone bill before its due date and the idiots cut off my phone even after acknowledging the payment and giving me the confirmation number.

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john dooooe
vvvvvvvvv, US
Feb 15, 2011 3:33 am EST

I agree cricket has the worse customer service, their English is awful, they sound like they are reading a script, and the online payment is not different, they have bogus fees for making a payment like account *debit authorization* its ridiculous if you are making a payment you are also authorizing the transaction, i don't understand why they do this it aggravates me irritates me makes me wanna hang em high life isn't easy otherwise we wouldn't be looking for cheaper ways of having a cell phone

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jaenita walketr
Milwaukee, US
Apr 21, 2009 9:03 pm EDT

my name is victoria and my mom got me a phone and we havin troble payin the bill can u help

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CJV
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Oct 27, 2008 10:52 pm EDT

CRICKET SUCKS. I SHOULD KNOW I SELL THE PHONES. THE CUSTOMER SERVICE SUCKS BECAUSE IT IS BASED IN INDIA. ANYONE WANTING TO TALK TO A REAL PERSON CALL THIS WITCH AND GIVE IT TO HER
[protected]
THIS NUMBER IS THE CORPORATE OFFICES NO AUTOMATION!
Linda Wokoun
Senior Vice President

ComplaintsBoard
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12:00 am EDT

Cricket Wireless Sorry business practices

I was at the store in Tulsa located on Sheridan and Pine and they told me and my girl friend Mary Hewitt whom had the services with cricket that they no longer supported her phone and encouraged her to buy a new phone. We had a second phone and they switched services for us to the new phone. We then ask for a battery for the phone and they picked out the proper battery and sold us the wrong battery charger. Ended up spending $37 total when all I needed to spend was $7 at a Cricket store on 21 and Sheridan. The store whom sold us the wrong charger wouldn't even refund the money on the charger since they don't take returns on electronic devices. However they picked it up for and ensured us it was the correct charger for that phone. They were wrong and I have been had once again, thanks it was only $30 I was out all together. Next time may they just hold a gun up to me and rob me!

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julius11
Fairfax, US
Aug 14, 2009 2:35 pm EDT

They sent me a phone and the back cover, that covers the battery, does not match. Its for a differant brand of phone. I called everyday for 5 days and no one could help me. They keep telling me that someone from corporate will call me and no one called yet. One person told me that I will have to send the phone back to them and they send me a new one. I asked him will I get reimburse for purchase and he said 'No'. I told him that if I am sending back a phone that I am paying for postage for then I don't want another phone. I am canceling the service.

Also the first phone number they gave me was with a differant area code then where I live at. Whats up with that? Pay the extra money for a differant service. I saw that boost mobile has a $50 dollar unlimited long distance and text. And you don't have to worry about the roaming bull that cricket has.

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Guidobandito
Phoenix, US
Mar 11, 2010 11:50 am EST

I've had the same cricket cell phone for over 6 years. I don't need a special phone just a way for people to get a hold of me or me them. Over the past month I have had nothing but problems with my cricket phone, from dropped calls to not getting calls at all. My bill came so I called from my cricket phone a few days before it was due and found a zero balance. Wtf? I called the next day and found a zero balance again. If I pay by credit card cricket charges a $2.00 fee to process it. The total bill would be $2.00. Wtf? I called customer support 1-800-cricket and started asking questions from someone in the philippines about my bill, they hung up on me. I called again and got another person of asian decent and asked them to look up my bill. They placed me on hold for 15 minutes and the call was eventually dropped. Lol cricket, you guys suck. People in the usa are willing to work for less than minimum wage and you go out of the country for your call center support. Ha ha you deserve to fail if you treat valued customers that way.

Lol

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amy010
Schaumburg, US
Sep 29, 2010 11:09 pm EDT
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yes i agree all above comment.

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mrfilter2u
Greensboro, US
Aug 19, 2010 6:59 pm EDT

Come join my Facebook site and together we can get our money back. Copy and paste URL below.

http://www.facebook.com/editprofile.php#!/profile.php?id=100001431415185&v=wall

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Dorothy A. Summers
Conroe, US
Jul 01, 2010 9:59 am EDT
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take your charge you just made off my visa account. Dorothy Summers

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Dorothy A. Summers
Conroe, US
Jul 01, 2010 9:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I canceled cricket phone service in may of this year. you keep charging my visa account. in fact you just charged me yesterday June 30. please reimburse my visa account the amount you charged.or I will call my visa account now and reverse it. Dorothy Summers my cricket phone number was [protected]. Dorothy Summers

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72209
Little Rock, US
Mar 27, 2010 2:37 pm EDT

I use the internet service and it works for me where I am. It is cheaper than what I was paying and I have att and well they drop calls just as much. It took me one day 5 trys to get a 10 min conversation out with the same person. Had to keep calling back and this was with att. They all will have dropped calls. It isn't perfect. No one is. Just try them is all you can do. Good luck with your service choice.

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Hyman Roth
Philadelphia, US
Mar 26, 2010 12:16 am EDT

I agree...the whole outfit sux. Their broad-band is even more pathetic. They lie to you to sell you a substandard product, and offer substandard service. They are a damn disgrace. No signal...when you do get one...it drops. Customer service must be in India somewhere. Does anyone care about consumers anymore? Screw them, I cancelled after one day and got my cash back.

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72209
Little Rock, US
Mar 23, 2010 9:43 pm EDT

I suggest going into a Full service store or agent and they can help you get this resolved. I know it takes time from your day but in the long run you may get good service.

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Randall E Strong
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Jul 02, 2007 11:25 am EDT

I had a terrible experience with Cricket 2707 wilmington pike [protected] Indo Johnson sales rep. I went to the store from a radio promo for a new phone deal, 39.99. I also had received a text message from Cricket that it was the last day for their special to get a free phone $50 rebate if you added a new line to your current account. When i got to the store i said which was the better deal. Due to the rebate, it was the better but you had to wait some 90 days for the rebate. So i said would add on 2 phones. I could only get 1 phone, sounded weird, but i said ok. I would like the new account special from the radio promo. She it was not for a new account but a add on that i was already getting. I had the talk to the radio people about false advertising since i new the clerk was obviously wrong and it was cleared and i got a new account and phone. The other phone was setup as an add on but come to find out they added to some other person. They requested i return the phone and they could not switch to my account. so i went down to swap phones and when they got the phone they took and refunded my money and said that was it. I said about my replacement phone. The special was over and i would have to pay full price for another phone and they said the mistake was not their fault. They said i had mentioned getting the other phone on my girl friend's account and that must be who the other account must belong to. Which it was not. So lesson learned is if you go to cricket store make sure it is an corporate store who be accountable for their actions. They also had given me all the account info in the printout that i didn't notice and i said i have all this information to prove i could not given the information to you. Still no budge and i'm stuck losing on the special.

ComplaintsBoard
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12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Cricket Wireless - I will fight this to the end!

I had my phone service disconnected when I ported my number to another service provider and then talked to customer service at Cricket to make sure that I would not be debited anymore on my automatic payment plan. They assured me I would not. I find out they are still debiting me. I call customer service and I report the problem they tell me that it is a...

Read full review of Cricket Wireless and 237 comments
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12:00 am EDT

Cricket Wireless Incorrect billing

Cricket wireless - billing incorrect, cricket 800 number was disconnected, another time it was a phony number.

I have talked with several cricket phone users and have heard the same thing from them that I am having. They tried endless times to have things corrected, going to the cricket office in salem and being told they have to call the 800 number. It is a merry go round.

My cricket statement for oct. Stated they had not received my payment and if I didn't pay up immediately they would shut off my phone. I tried calling the 800 number and it came out more like a 900 number, then the second time - it was disconnected.

I checked with my bank and it verified the fact that the check was written on sept. 4 and cashed on the 26th. This is the second time they "seemed" not to have gotten a check on time that was mailed 3 or more weeks ahead of the due date. Further, they charged me $15.50 in fees (Which were for an insurance item I did not request).

I can't seem to get any one to actually help me with this mess. The store in town just passes the buck. I end up getting my service cut off for 10 days... I don't want it to happen again but I don't want to pay the $15.50 fee I did not order.

God bless you
Lorna

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basterd1
Caldwell, US
Jul 25, 2009 5:22 pm EDT

Does anyone know who to get ahold of to fix a bill that someone charged on my debit card without my permission if you do please email me at mike-lisabasterrechea@hotmail.com I have had nothing but the runaround and this is ###.

thanks Lisa

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Jaybobbilly
, US
Jan 02, 2009 12:14 pm EST

Cricket wireless service (or dis-service) is the worst!
After a year of dropped calls, poor reception, bad equipment, I decided to quit being cheap and get real cel service. I cancelled my serive on 11/19/08 and was told since I pay in advance I would receive a $12.80 refund. Two months later I receive a bill reflecting my $12 bucks being credit to the December charges and in addition $.55 for a paper billing... dirty rats... When I call the customer dis-service line, I have to go through several promps before I would be disconnected because my old number was no longer active. The number listed on the billing was disconnected so I had to call the 800-Crkcket number. I had to pretend to want new service in order to talk to a person and was finally able to talk to a person, that person finally gave me a number to call. After 27min on hold I talked to a person who told me she would put in a complaint request, but that per their policy they do not refund partial month payments... although she was able to verify that they charge for partial months service...
Bottom line, I guess you get what you pay for... I was paying $35 per mo for service, got the same service (with clear reception and good customer service and excellant equipment) from Verizon for $40.

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ashleigh whitecalf
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Dec 04, 2008 8:21 pm EST

I got my phone for my grandaughter who has a rare blood disorder which her brother had and died from because of a massive bleed out. Ashleigh has to have this phone as she if she starts to bleed she can call me or an emergency medical response team. When we first got it I payed 70 dollars for a months service (the 45 dollar plan) and for activation at the time of turning it on, we had our own phone we brought in that was a cricket phone. Then the first bill was for 113 dollars, I was shocked, I am on a fixed income and can't afford to pay for the error on their part. She gets many dropped calls and the phone doesn't charge right. She rarely talks on it ever, only texts on it.
We will not be having christmas this year due to the high cost of gasoline and our house payment and utilities are the same cost of my income. Sometimes there's not even enough food to last the whole month and I don't even eat sometimes for two days, so she can get enough nutrition to survive. I don't know what I will do if they shut off her phone, it grieves my heart that I went into cricket with good faith and they would even make such a gross error. I worry about Ashleigh alot, she is the sweetest, most loving child, and very close to the lord, and is kind to everyone she meets. She's not even able to do things most 14 years olds can do because she is often very itll or to tired to even get out of bed. I haven't told her grandmother hasn't been able to save for even a holiday meal and it won't be any presents under the tree, she is in need of shoes and a warm coat, I'm just in tears now, fearing christmas day, with no presents, under the paper tree she has taped to the wall with homemade ortaments, I feel so ashamed as a grandmother, that somehow I have let her down, I love her with all my heart, she is the joy of my life. If anyone would like to send her a card to cheer her up, it would be ever so greatly appriciated from the bottom of my heart. Her brother died days before christmas with the same blood disorder she has and so a card would really cheer her up. Our address is ashleigh whitecalf, 5023 N. Yale, Portland, Oregon 97203 and my phone is [protected] thankyou for listening to an old lady go on about the problems with cricket and for maybe sending Ashleigh a card to cheer her up. respectfully, grandma

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susy
,
Sep 17, 2008 5:50 pm EDT

I am having the same problem. i just sent them an email. if they dont respond before my next billing period im going to send them a list of sites knocking them lol. i changed my plan to the cheapest and now for 2 months they want me to pay the 50.00 ive been paying. i dont see them charging us for 30.00 for 2 months while giving us the 50.00 a month plan, do you? heck no... but they want to give me the 30.00 a month services for 50.00 lol... i told the phone agent that cricket could shove thier services where the sun dont shine.I refuse to pay for a service that i am not receiving...thats final. cricket aint all that, i have dropped calls all the time, i just may take this phone and shove it up there for em...and change to a better phone server.

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juan trevino
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Jul 10, 2008 5:33 am EDT

iam very upset with yaull no body knows what there doing i pay my bill and my phone gets turn off i called yaull after i paid my bill and waited on the line onehour in a half nobody answer my call i am not happy with customer servise i would be very happy if some one answers my calls now my servise is off dont know why please answer my calls reconet my phone please i was told my phone would not be turn off thank you

Cricket Wireless Customer Reviews Overview

Cricket Wireless is a popular mobile phone service provider in the United States. The company offers affordable plans with no annual contracts, unlimited data, talk, and text, and nationwide coverage. Cricket Wireless has received positive reviews from customers for its reliable service, affordable pricing, and excellent customer support.

Customers appreciate the flexibility of Cricket Wireless plans, which allow them to choose the amount of data they need each month. The company's unlimited data plans are particularly popular, as they offer high-speed data without any overage fees. Customers also appreciate the fact that Cricket Wireless does not require a credit check, making it easy for anyone to sign up for service.

Cricket Wireless has a strong network that covers most of the United States, including rural areas. Customers report that they rarely experience dropped calls or slow data speeds, even in areas with poor coverage from other carriers. The company also offers a range of affordable smartphones, including popular models from Samsung and Apple.

In terms of customer support, Cricket Wireless has received high marks from customers. The company offers support through its website, social media channels, and phone support. Customers report that representatives are knowledgeable, friendly, and helpful, and that issues are resolved quickly.

Overall, Cricket Wireless is a reliable and affordable mobile phone service provider that offers excellent value to customers. With a strong network, flexible plans, and excellent customer support, it's no wonder that the company has received positive reviews from customers.

Cricket Wireless In-depth Review

Pricing and Plans: Cricket Wireless offers a variety of affordable pricing plans that cater to different needs and budgets. Their plans are competitively priced and provide great value for money. Whether you are a light user or a heavy data consumer, Cricket Wireless has a plan that suits your requirements.

Network Coverage: Cricket Wireless operates on the reliable AT&T network, which ensures excellent coverage across the country. With their extensive network coverage, you can expect a strong and consistent signal wherever you go. Whether you are in urban areas or rural regions, Cricket Wireless has got you covered.

Customer Service: Cricket Wireless provides exceptional customer service to its users. Their customer support team is knowledgeable, friendly, and always ready to assist you with any queries or concerns. They offer various channels for customer support, including phone, email, and live chat, ensuring that you can reach out to them conveniently.

Phone Selection: Cricket Wireless offers a wide range of phones to choose from, including the latest smartphones from popular brands. Whether you are looking for an affordable budget phone or a high-end flagship device, Cricket Wireless has options for every budget and preference.

Additional Services and Features: In addition to their basic plans, Cricket Wireless offers a range of additional services and features to enhance your mobile experience. These include mobile hotspot capability, international calling options, device insurance, and more. These additional services provide added convenience and flexibility for users.

Billing and Payment Options: Cricket Wireless offers flexible billing and payment options to make it convenient for users to manage their accounts. They provide online bill payment, autopay, and in-store payment options. With their user-friendly billing system, you can easily keep track of your usage and payments.

Overall User Experience: Overall, Cricket Wireless provides a positive user experience. Their affordable plans, reliable network coverage, and excellent customer service contribute to a seamless and satisfying mobile experience. Users can enjoy the benefits of a well-established network without breaking the bank.

Pros and Cons: The pros of Cricket Wireless include affordable pricing plans, reliable network coverage, and excellent customer service. However, one potential drawback is that their data speeds may be slower compared to some competitors, especially during peak times.

Comparison with Competitors: When compared to its competitors, Cricket Wireless stands out for its affordable pricing plans and reliable network coverage. While some competitors may offer faster data speeds, Cricket Wireless provides a balance of affordability and quality service.

Recommendations and Conclusion: If you are looking for a budget-friendly wireless provider with reliable coverage and excellent customer service, Cricket Wireless is a great choice. Their affordable pricing plans and additional services make them a strong contender in the market. However, if you require lightning-fast data speeds, you may want to consider other options. Overall, Cricket Wireless offers a solid mobile experience at a competitive price.

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- Provide detailed information about key areas of concern.
- Mention any relevant transactions with the company.
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Follow these steps to effectively file a complaint against Cricket Wireless on ComplaintsBoard.com.

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