Complaint Rating:

Company information:
First Bank of Marin
PO Box 6055
United States
fnbmarin.com

On 9/2/08 I made my payment on line and received a confirmation number. Today 9/17/08 I receive a call stating that my payment was not made and that I could make a payment over the phone. When I told them that I had made a payment and had a confirmation number I was informed that that number ment nothing and that even if I had a print out of the receipt it was no good. I did not feel that I should have to pay a 29.00 late fee when my payment was not late. I spoke with a supervisor whom also informed me they could not track a confirmation number and he would not remove the late fee.

I work in collections in MA and know that the fee could of been waived very easly and that a confirmation number can be track.

Needless to say - I did call back had the 29.00 fee waived and closed my account with them.