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Credit One Bank Complaints - Fraudulent billing practices!

Review all Credit One Bank complaints

Credit One Bank

Posted: 2007-04-17 by Deborah Cunningham  [send email]
Fraudulent billing practices!
Complaint Rating:  90 % with 63 votes
This company is another one of those credit card companies that thinks that they can squeeze blood from a turnip. We have been trying to pay these people every single month and calling them and working with them and still they charge our credit card fees that surpass the amount of money that we pay.

This creates a never-ending debt that can never be repaid that they hope to be charging us for forever. They refuse to work with us and they simply demand money that we just don't have. We are sorry that we got into debt, but we are like a lot of people who did that.

We don't have any active credit accounts anymore and we are paying off $7,500 in debt at the rate of $293 per month. At that rate, the debt will be paid in a little over two years. I think that we are working as hard as we possibly can to get out of debt, but this company, unlike the other 14 creditors on our debt management plan, refuses to accept payments, keeps the size of the debt going up and plans on taking the next step of suing us.

Thing is, we beg food from the church every month now and there is nothing for them to get from suing us. No judge on the planet will force us to beg more food from the church every month and that is what these people think they are going to get one to do. Good luck with that, Credit One.
Comments United States Banks
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 73 days ago by   RioJio 0 Votes
I have tried to make payments on multiple occasions through the website and while going through their horrid customer service line. I have even called and canceled my credit card about one month ago. It is still active and none of my payments have gone through to my bank account. I really do not know what I should do about this.

It's not as if I do not have the money to pay, I would gladly pay off the balance right this moment, it's just trying to get through to them to make the payments to begin with and then them actually taking the money through you.
 77 days ago by   m72 0 Votes
I can see now why these people have bad credit, no one wants to read the fine print and take responsibility. Having a credit card is a huge responsibility.
I have had fraudulent charges on my credit card several times and have had them removed, yes it is a headache and takes time to deal with -The charges are not going to go away on their own by ignoring them.Keeping you credit and good name in order takes time and effort!
 82 days ago by   julie kubista 0 Votes
I have a complaint, I asked to have a 30 day late removed from my account and I got the run around. I have been making payments more them min. and now they maked me late . They sent in a check to my back on a different day so funds were not there messed my account up and gave me a 30 day notion on my credit report. Please remove it.
Thank you Julie Kubista
1137 s elm ave
Owatonna, MN 55060.

Ps I closed my account but I really liked this card until they did that. I feel it should be removed from my report. It is changing my credit points so I can not get my house. And I been trying for 4 years now. please check into this and if it works out I would like to keep my card open also.
 94 days ago by   Jane$R 0 Votes
Credit One is one of the worst credit card companies. They really don't work with their customers. They are a good example of how credit card companies have ruined a tradition of lending by taking advantage of borrowers. Rest assured though that they will "get theirs" when they crash and burn after there are no more funds for a government bailout.
 110 days ago by   rtrusty 0 Votes
I've had a card with them for 8 months and I haven't had any problems. Yeah you have to pay all of the fees but that's to be expected with this type of card. If you don't want to pay the fee to pay your bill use bill pay through your online banking. I can make a payment through my BoA online banking and my payment posts to Credit One the next business day. They have helped me improve my credit rating, thank you Credit One.
 121 days ago by   Meandtheworld 0 Votes
Thamks eberyone for your comments, I just got one of these in the mail and was interested at first but know it's in the shredder=).
 128 days ago by   timmy2542 0 Votes
My account was charged off by Credit One Bank in April 2009. I received statement in mail from Credit One showing due date for May 2009. Account was paid in full about 10 days ahead of due date. Credit One sent my account to collection agency Hilco Receivable as charge off, they did send payment to Hilco receivable so Hilco receivable can clear their books. I spoke to Mia at Hilco Receivables who confirm with Credit One that payment was made. Meanwhile, item is still showing up on my credit report as unpaid by Credit One and Hilco Receivables. The collection agency said they cant remove item until credit on pays them. This has been going on for about 3 months.
 207 days ago by   terri 0 Votes
I recently got a call from this Credit One Bank saying I owed money. I have never opened an account with this bank. EVER, we do not own or use credit cards. Never have. I finally talked to someone else with credit one and asked them to prove to me that I used this card, send me a detailed list of charges, they told me there were never any charges. That the card was activated and then never used but because it was activated now we are responsible for finance charges and of course late fees, etc. WHAT????? How is this possible.
 278 days ago by   GAK 0 Votes
I HOPE THIS BANK GOES UNDER! THEY FING SUCK!!! CRASH AND BURN!!!
 278 days ago by   GAK 0 Votes
F**K Credit One!!!
 323 days ago by   dannyr666 0 Votes
Credit One Bank is run by a bunch of sleezy people. They first try to charge you 7 bucks just to pay your bill online. If you try to mail in your payment they will intentionally hold the payment until you qualify for a late charge. I mailed two payments to credit card companies the same day. I live in California the bill to my credit card in Deleware was received in two days. Credit One bank which billing address was in the same state as I was California(they used to be in Nevada) wasn't processed until six business days after I mailed it a day after my bill was due. They charged me a late fee.
 329 days ago by   Tee76 0 Votes
This company is nothing more than a bunch of corporate thieves. I paid my bill on time but as usual they sit and wait to process the payment in order to charge me late fees.After calling up and having to complain and talk to some foreigner who shouldnt be working in customer service because they cant grasp basic english, they finally admitted my negative account balance was a mistake on their part and my account would be back to normal within 24 hours and put me back on the positive side with available credit...but guess what 48 hrs have passed and im now $17 more dollars in the hole...what do they charge you finace charges and hidden fees daily now?

Not to mention now i have their "collections department" calling my phone all day every day from 8am til 11 at night, even after talking to the GED having morons and clearing things up they still call every 30 minutes, so now im about to charge them with harassment.

No to mention i've already proceeded to file a complaint with the BBB as well as my States Attorney General and Nevada's Attorney Genereal.Im also looking into to reporting this company to the F.B.I as well. Wouldnt be the first time these clowns have been investigated or sued, last time they were ordered to pay back millions to customers they ripped off.They use to be known as "First National Bank Of Marin" go look on the BBC website, they have a terrible rating with them and over 300 complaints filed on them in less than 2 years.

For anyone wanting a physical address to contact them instead of dealing with Middle Eastern people on the phone or P.O Box's... here's Credit One's actual information (takin straight from the BBB's website)


Credit One Financial
585 Pilot Rd.
Las Vegas, NV
89119

Phone Number: (702) 269-1000

Type of Entity: Corporation
Incorporated: 12/17/1998 in NV
Principal: Robert DeJong, President
Customer Contact: Jim Shaughnessy, Vice President - Director Transaction Services
BBB Accreditation Status: This company is not a BBB Accredited Business
 374 days ago by Sean  [send email] 0 Votes
I closed my account with Credit One Bank over the phone, using my Debit card. Three months later I realized my credit score had been adversly affected by a chare of $7 fees plus late paymens that I did not know about. The charge was for closing the account but they didn't bother charging my Bank. Now if I wanted to pay tha $7 on the phone, would I get another charge of $7 an on and on and on? I tried to explain this to a semi retarded customer service who just couldn't understand what was going on.

She said I owe the $7 because I paid by mail, I told her there is no $7 charge if you pay by mail, obviously I used my Debit Card, she said Oh, then you probably didn't make the $7 payment on your debit card when you closed the account. I said the genius, why would you process the payment.

Unethical bank, I'll take this to BBB
 421 days ago by Cathy  [send email] 0 Votes
Hey Sean-Who-Works-At-Credit-One-Bank...It is my opinion that your employer is in business to rip consumers off. Just like another comment above says: Life happens. Mine was a divorce that resulted in my filing bankruptcy. My Credit One Bank credit card account was discharged, however, Credit One continually calls me, bills me, sends me threatening letters, and turns the account over to various collection agencies (who happen to be affiliated with Credit One Bank). And I only owed less than $300. I have documented phone calls and copies of letters with court documents sent countless times to countless entities proving I no longer owe the debt. But Credit One, and its affiliates, turn a deaf ear and Credit One Bank continues to attempt to collect the account. THIS IS ILLEGAL. This action is in violation of U.S. Bankruptcy laws. And, because of Credit One Bank's flagrant disregard for those laws, I have legal recourse to pursue action through federal courts against Credit One Bank. And guess what Sean-Who-Works-For-Credit-One-Bank? That is exactly what has begun. Oh, you might want to help your employer stay in business during these times with the financially-troubled market (and, hence, you'll be able to keep your "wonderful" job), by recommending Credit One Bank begin COMPLYING with the orders that have been issued by the court, instead of IGNORING them!
 495 days ago by I Hate Credit One  [send email] 0 Votes
I have had a few occasions where I needed to talk to their customer service reps and they have been rude and inconsiderate of my situation. I've even noticed that when it comes to questions regarding billing and payments or FEES...They laugh into the phone with a chuckle or sigh as if they are making me some kind of "private" inside joke. I'm sure I make more per hour than any of them will ever acheive in their low life careers yet they make their so-called "Customers" feel like we are way beneath their time and trouble when we call for assistance with our cards. These people are truly vultures in every sense of the word, they work for a company that encourages them to lie, cheat, steal, manipulate and harass people into giving them our sensitive data and money in order for their scam to go on.
STOP PAYING THEM, just stop. They are ruining our scores and making us pay them to get richer. Stop paying them even if it means losing a few points on our own scores. We can always write the credit scoring agencies and tell them how we got into trouble by using these fake companies, we can always add credit file disputes, but we can never get out of the way if we keep dealing with predators like these.
 521 days ago by Frank Clark  [send email] 0 Votes
my complaint is Credit one Bank is charging me $200.00 for cutting up my credit card and sending it back to them with a final payment, and closing my account.They say it cost them $150 to make each card, that is the printing and the plastic card itself.
 532 days ago by Tim Fred  [send email] 0 Votes
Why dont you all just pay your bill? like really credit one is the only bank that will give you loser with low credit a card..so why bitch about it? just be happy someone out there is doing something to help you in the long run...you read the terms then you would understand about the fees they bill you...nothing is hidding you just need to learn to read and you will be good have a nice day :)
 548 days ago by Deborah Parks  [send email] 0 Votes
I have had a card for three years and got it to rebuild my credit. I always make my payments on time, have never been over the limit and always pay double the monthly payment. They won't lower their interest rate for the above or anything else for that matter. I can't even get a credit limit increase which may be in part due to the economy, but it is not a good card. They have outrageous fees and I always paid my bill online and now they have tacked a 7.00 monthly fee for that. I now mail a check, and don't use the card and will be paying it off asap. I DO NOT RECOMMEND this card for anyone.
Orchard bank has a good card and lower fees with much better interest rates and they reward good payment history.

This was the first offer of credit I received after filing a bankruptcy due to medical bills and I was feeling desparate to establish credit. Please do not let this happen to you.
Get one good card with decent fees even if it is a low initial credit limit, pay on time and always pay more than your minimum payment and the best is to pay it in full each month. Your credit will bounce back slowly but you won't be paying out hundreds a years in fees.
 566 days ago by Justin  [send email] 0 Votes
Credit One is right for some people. I'll give you my story for instance. My Fico on Transunion was 510 when I signed up for a Credit one bank cc. Therefore no one else was going to take me. Anyhow I made my payments in full each month. By month three I received a card offer from Orchard Bank and was approved. This is probably the company to start with if they would approve you if you are in the credit dumps. These cards had $300 dollar limits FYI. At six months I received a WaMu offer for a card and was approved for $1300. Kept making my payments on time and at about 9 months got capone $2000, Hsbc Discover $2000, ESPN Visa $1000. What happened next was really exciting... This was all within a year... Bank of America $8500 which is now $9000. Citibank Platinum $8700, Citibank CashRewards $7000. So use the Credit One to get started eat their $10 a month fees and cancel it once you get to where I am now. 510 Fico to 670 in one year.
 572 days ago by Viv  [send email] 0 Votes
It is so interesting reading the comments.

She should always read the fine print beforing signing or accepting anything. It clearly states the fees and charges applied to your account. Though I disagree with the high interest rate, it is a business. This credit card is for "high risk " clients. And only people that have less than perfect credit apply for this card.

I actually have a Credit One credit card and I have never had any kind of problems. I pay my bill on time (also, a little extra), I receive increases, my payments always post when they are suppose to and I have never had an issue with understanding a customer service representative or issues with their website.

I thank Credit One Bank for helping me rebuild my credit! Now I have great credit and I keep the credit card because the have been good to me.

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