Complaint Rating:

Company information:
2036 Gerard St.
St. Martinville, Louisiana
United States

In August of 2008 I made my normal payment to American Express. In the next few a days a hurricane would be hitting my area in southwest Louisiana. Preparing for the hurricane takes money out of your pocket. I went to fill up gas cans for a generated, all of the cars tanked up, food items, etc. and to my surprise my card did not work. I called American Express and they informed me that my then credit line of $21, 000 would be dropped to $14, 000. I owed $16, 000 and had made a $4000 payment so therefore I had no line to use. Of course very upset and after hours and two days on the phone with American Express they only offered to let me spend $300. I had to stop payment on the large payment of $4000 I just made. We ran our household on this line and being in the mortgage lending industry hurricanes always delay closings.

They put me on a $500 a month payment plan which I kept until the end of February. I realized that back in August they had sent this account to collection (I have never had anything sent to collection) with the assurance that as long as I paid the $500 a month due to the hurricane disaster clause I would be OK. They lied to me over and over again. I owe around $13, 000 at this time and paying a recovery company $431 a month. They have now messed up my credit the only negative thing on my report.