Complaint Rating:

Company information:
BB&T Bank
Maryland
United States

In reading all of the posts here regarding BB&T bank, I am glad I'm not alone in the troubles I have gone through with this terrible bank. For the same reasons many people have shared here, I have closed my checking and savings accounts with BB&T...but not my Credit Card! What a mistake, I'm finding now. I can't get away from their money-making schemes. I'll explain:

First things first, they call relentlessly if you're 5-days past due. No trouble, I can appreciate the reminder! I'd be much less likely to mention that part if it didn't make them out to be greedy pirates. I was just called 3 times in the last 6 hours! I also asked them not to call my work number, and low and behold that's where the first voicemail was left!

On the phone, the nice North Carolinian gentleman explained that I was overdue and asked if I could pay. No problem, I let him know I was at a computer and can pay online as I know it is free to do so. I'm paying a little more than is due at this time, he appreciated that and informed me there is a $2 fee for payment from a BB&T account, and $5 from a non-BB&T account (over the phone. Not necessary information at the time, but important later). After hanging up, going online, struggling to find a way to input my bank information for the payment, and finally calling customer service in frustration, I WAS TOLD BB&T NO LONGER ACCEPTS ONLINE PAYMENT FROM NON-BB&T ACCOUNTS. THUS, forcing me to pay the $5 fee over the phone. I asked "why", to which her response was "BB&T changed its policy regarding bill payments from outside accounts in April of this year". Thank you CS Rep, my feelings of confusion have been assuaged! Brings me back to when mom said: "because I'm your mother, that's why!".

Do I really have to be COMPLETELY done with you BB&T?! I thought you'd have changed by now! You just got 3.1 B from the government! You've almost made that much money on your patrons alone!