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1.6 1065 Reviews

Citibank Complaints Summary

160 Resolved
891 Unresolved
Our verdict: With Citibank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Citibank reviews & complaints 1065

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B
5:36 pm EDT

Citibank Breach of contract for promotional offer

I opened a checking with direct deposit, under promotional code "MVS4" in january, 2008. At the time of openeing the account, I had a print out of the promotional offer, which I had found online and the customer service representative at the Citibank, Farrafut North branch in Washington DC, said they will honor that offer. It stated $100 to be credited to my account at the end of 3 months of meeting the requirement of 2 online bill payments per month or at least one direct deposit per month. Another $100 at the end of another 3 months of doing the same. Based on their verbal promise and the representative at the bank printing out that print out from the internet, showing his computer number as a proof of having logged in and printed out in that banki, I took it as enough assurance for being granted the offer. Untill now, may 3rd, nothing has been credited despite my biweekly direct deposits since Jan, 2008 and 4-5 visits to the bank, innumerable calls have not led anywhere, other than a very customer unfriendly staff, upto the level of branch manager, who I hardly get to meet, and rest of the staff say, we told her but don't know why she hasn't got back, raising my frustration. It has been the most frustrating and negative banking experience for me despite me meeting the requirements. In the end I wasted my money in that bank, despite me opening a new direct deposit account which a lot of other banks offer a bonus with. Obviously I am closing that account ASAP but it amazes me isn't there some avenue where I can seek what they promised as I believe this is falsification and false assurance provided to a customer and I want to make a legal complaint, against the branch or Citibank.

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J Trucupey
,
Jun 06, 2008 8:40 am EDT

I am on the phone with them now. I waited 5 months, and saw nothing, and luckily I saved the code.

I am on hold with them as I write this, as they agent has no record that there is or ever was a promotion code MVS4, but I also confirmed with the people as I opened my account that I understood the offer correctly.

Sounds like they are trying to get out of the offer, hoping people will just throw their hands up.

ComplaintsBoard
S
12:47 am EDT

Citibank conning on personal loan

Hi team,

i am sudhin from indiranagar..today my friend got a call from citibank personal loan dept(indiranagar) from an exe bharath who informed my friend that they are giving loan with 0% interest. he was surprised and did check again with exe. the exe reconfirmed saying it is 0% interest. so my friend gave his details and referred my name and number to the exe. after 10mins i received a call from saravana another exe who called and conveyed the same. he took my details(personal, bank & professional) and told me i am eligible for loan up to 3lacs and my rate of interest would be 18%. i did ask him then why did you tell that it is 0%. the exe immediately transferred my call to his supervisor pooja. she took over the call and started the conversation with me. when i told her that the exe did give me a different picture she replied saying “sir the exe would have given a wrong picture to attract customers”. this would clearly state that the bank is aware of the conning what the exe do to get leads. i am not sure how many customers are in the same trap by the same agents. i would appreciate if someone can take necessary action on this and stop conning customers.

Thanks in advance
Sudhin

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compl citibank
, US
Nov 11, 2010 1:55 pm EST

Citibank, they are mother [censor]ers ever seen, they do business by sending their mother, wife and sisters. Take the loan enjoy the money pay for 5-6 EMI's and then say bye bye... We have to teach a lesson for Citibank's big mother [censor]er, daughter [censor]er CEO/Founder.. I think he looted money so called mother [censor]er. Hahaha you know onething dear friend current 2008 interest rate 21.04% till date that is Nov 2010 (I dont mind calling them as a mother [censor]ers) This is our Government problem they dont have capacity to solve these problems, our governemnt should learn a lot from US Uk and other contries... WE CANNOT DO ANYTHING TO THESE [censor]ERS JUST PAY INTEREST, and henceforth never take personal loan from Citibank, Credit card from HDFC... Guys get loans from our banks not with MNC Banks

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Glory
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Nov 24, 2008 3:59 am EST

I am your citibank personal loan customer, its my fifth loan from your bank. I had apply top up loan on 15/09/2008 from Khamla Branch, Nagpur after call from this branch. They fill the application of loan and taken my document for process. And made verification also from office, friend. After this they not intimate about loan. When I ask them they not applied me properly after that I call customer they told to meet Branch Manager Mr. Nitin Mishra I did that also, but Mr. Nitin Mishra is also not replied properly. I made email also for that I get reply through letter ref. no. SQ/[protected]/C6071 dt. 06.10.2008 in that letter you mention that the allegation raised by me is incorrect. What you investigation made with your concerned department you clear it. Then why till my case in pending. Atleast you shift my case from Khamla Branch to Dharmpeth Branch, Nagpur.

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J
8:12 am EDT

Citibank predatory bank practices

My 23 year old son & I have checking accounts with National City. Since my son is in the Army, we linked the accounts so we can transfer money back & forth. On the night of Monday, April 14, 2008 at 11:23 p.m. I transferred some money from my son's account to my account. Immediately afterwards I paid a bill in the exact amount. The next day I was hit with TEN overdraft charges! NCB says it's because the bill payment (the debit) was immediately charged against my account, while (according to bank policy) the transfer (credit/deposit) didn't get applied to my account until 8 a.m. the next day since it had occurred after 8 p.m. When I confronted NCB officials, they said the credited amount was "unavailable" despite the fact it had been removed from my son's account at 11:23 p.m. They can't tell me where that money was for 8 1/2 hours (I know where it was: in the overnight "sweep", making money for THEM, while they charged ME for not having it in my account!) NCB refuses to refund the OD charges, stating "it wasn't a bank error". It may not have been a bank error, but it sure is unethical.

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whodoo
, US
Oct 30, 2009 10:45 am EDT

That is horrible and should be illegal! Unfortunately, these predatory practices are increasing. I wish more people would rally around the things that deserve attention and regulation rather than following what the pundits and politicians tell them to care about. These banks are preying on the middle class and we have no representation or defense. The banks however, have one of the most powerful lobbying groups around to protect their interests and allow them to continue extracting more and more unjustified fees from their own customers.

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Tina
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Sep 23, 2008 10:52 am EDT

I had the same thing happen to me with my husband's acc. They told me I should have just used his acc for the bill pay instead of moving the money. It cost me 72 in overdraft charges and they will not refund. This has caused me to find another bank and I will close both acc's with NC as soon as everything clears and I can change some automatic payments to the new acc. I have been a customer for about ten years and my husband longer than that. Things like that are exactly why my home and cars and financed elsewhere!

ComplaintsBoard
S
11:20 pm EDT

Citibank citibank deducted my money from my account without any information.

Hi,

I have an account with Citi Bank and am a customer of Citi Bank from more than an year. My (the then) employer Thomson allows me to have a salary account only with Citi Bank, Hyderabad Branch (read to know why). I am fine with that.

Whenever I call Citibank India I receive a very good response over phone but issue resolving quality is a bit poor.

I resigned Thomson and left to Canada due to aome unavoidable reasons and back home in the month of March. During my stay in Canada I was paying all my bills (credit cards, phone bills and other loans) online using online transfer facility with the banks I have accounts in.

I was expecting final settlement amount from Thomson and I noticed few bucks being credited in my Citi Bank account and these are credited by Thomson. Because the amount credited was much less than what I was expecting, I queried Thomson by sending an email to the HR department saying that I have received F & F (Full and Final) money from them and I requested a break-down of my F & F and have not received any reply from them.

When I logged on to my Citi Bank account to pay a couple of debts through online transfer, I noticed that my Citi Bank has zero balance and all the money I had was deducted by Citi Bank. Comments for the transaction are "Reversal of Salary amount which is credited erronously". I was greatly dissappointed as they have not sent me any communication regarding the adjustment and I was left with no funds during the last dates of the debts payment notice. End result being I had to take an another loan from a non registered money lender paying huge interest rate for the payment of bills which are on the neck.

I sent an email to Citi Bank asking what's the reason behind not informing me before or after deducting my account? I would have made necessory adjustments for the payment of my credit card and other bills. They replied my mail saying this was an erronous credit of Salary and they made an adjustment entry (where as, my request was regarding not informing me before or afterdeducting my account). I also received a lot or vague answers from them.

I am not bothered about money being debited from my account. My concern was they would have infromed me before or atleast after they passed this irresponsible adjustment, which is just and adjustment for them.

Upon my series of email I received a scanned copy of a Thomson letterhead where they requested them to deduct my account for the amount which is credited for salary by mistake. My reply was "did Thomson requested you to not to inform me before or after deducting my account? And if these kind of (so called) transactions can happen on a third party's (Thomson's) request then I have a couple of friends who owe me and have Citi Bank account. Will they deduct their account and credit mine if I provide necessory document proofs and back-ups to them, and that too without keeping them posted?" Reply was "no". Then why they did this with me?

Is this the advantage of having a Citi Bank Suvidha (Salary) account?

If you too have a Citi Bank Suvidha Account, please be prepared for these kind of shocks and customer care replies.

Have a pleasant day.

Syed Anwar.

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5:50 am EDT

Citibank credit card fraud-citibank

Hi, I am Vimal Jain from Visakhapatnam, have been using Citibank credit card since the past 2 years, recently i had received ING VYSYA bank credit card, and bank has offered me Citibusiness instead of my JetCiti Gold card, both cards have a limit of Rs.1, 50, 000 & 75, 000 each. i want to bring to your notice that on 6/10/2007 at 16.22 hrs I received a call from Citibank (ph number [protected]) a person named Satish claiming he is from Citibank said there is an offer on my card for upgrading of card limit for today i.e on 06/10/2007. for which he wanted my address, date of birth and mothers maiden name were required for confirmation. After giving him the details, he said it would be done in 24-48 hours and i would be getting a message and call from bank on for the confirmation. I called the bank the next day i.e on 7/10/2007 to check on weather i was offered for any limit upgradation, bank said there was no such offer on my card. On suspection, I asked the bank person to block my card to avoid further misuse (it was not). Yesterday, i.e on 9/10/2007 I called the bank to check the status of my card but the bank person has refused to give any details saying details which i have given is not matched what was available with them. I did not understand what went wrong, on having argument with the person he said he would help me but will not disclose what and where the transaction have taken place, he has given me only amounts and dates. Later, the bank person said my card has a balance credit of Rs 236 remaining and the rest has been used up. I was shocked on hearing this, he informed me there have been a transaction with Air Deccan on 7/10/2007 and on 8/10/2007 there are several more transactions for mobile recharge for multiple amounts of Rs 1, 111/3, 300/1, 500/ and so on on both my cards. Thereafter, I instructed the person to send me the details, he replied that it will dispatch the same would be send via mail. on confirming my mail id, it was found that mail id was tampered . That’s when the bank said they would ship the hard copy to my address. On confirming the address, it was found changed, ditto with the mobile number. NOW THIS IS SERIOUS TROUBLE, the ING card was never used, how could transactions be done on it ? And if there are multiple transactions on a single day, what was the bank doing? Is it not the responsibility of the bank to check with the card holder? If any person calls for change of address, or any details is it not the responsibility of the bank to check and verify with the old number?

Now there is a suspicion, that the information was leaked and carried out from Citibank or an employee of the bank, otherwise how and who will have access to my card a person says he has card number he only required my date of birth and other details. On checking when the details were last updated, the bank person said the latest updates where on 7/10/2007. That’s the date from which my Telephone PIN, Internet PIN stopped working. coz earlier i have used the T-PIN and I-Pin to access my details.

Today i.e on 10/10/2007, I tried calling the bank’s Call Centre; they refused to answer my query as details available with them weren’t matching their records and they couldn’t reveal the data I requested. Instead, they said the conversation has been recorded. Then, I asked them to check the voice data on the date the details were altered. They began telling me that -" I need to cooperate but they will not cooperate, and i do not require to tell them what they are supposed to do " .

I was informed that Jet Citi business card has already been dispatched and should be reaching the updated address soon. I requested them to do something to stop it.

the shocking thing is if the banks says the address was changed on 7/10/2007, then how can they deliver new card on my old address which has a date of shipping on 9/10/2007, which was suspected to be deliver at wrong address.

I am certain this is a case of Identity Theft which has happened from bank, a bank employee is most likely involved.

I seek your help as the bank is not responding or cooperating in a proper way. Please advise me on what I must do now and if something can be done at your end.

Important details –

COMPLAINT logged with CITIBANK REF- REQUEST no.[protected]/ [protected]/ [protected]

Card no: [protected] - Jetairways Citi Gold Card
[protected]- ING VYSYA BANK CARD.
[protected]-Jetairways Citibusiness Gold Card.
I have last send you mail on 10/10/2007 and since then I am following with your call centre but I am not getting any response, I want this to be solved at the earliest, else I will have to take some other action on Customer IDENTITY theft charges on your bank. As I know that your person is involved in this activity.

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Beverly Dargo
,
Apr 24, 2008 10:34 pm EDT

In 2006, I changed one credit card for another. #3181 had a $14.90 credit. It finally did not show up anymore. #0015 was where everything was going. In November 2007, my statement started showing that I had two open accounts. I told them that it should have been closed. No further problems. On 2/21/08, I made a $25.00 donation which should have gone to 0015 to
be paid. Instead City Bank reopened #3181, (which I didn't know about). Then on 3/21/08, they told me that I owed $65.50.
That is when I found about what they had done. I asked them to transfer the $25.00 to 0015 and delete the charges. They would not do it. They said for good will they would subtract some of the charges. It then went to $50.00. I told them that I was not going to pay anything that I didn't owe because of their error. They would not respond. Finally I wrote a letter, and sent it certified
on 4/15/08. It was signed for, and received on 4/18/08.To this date 4/24/08, they have ignored the letter, and instead has now said that I now owe $75.00. Other wise, T. Wingfield, VP Citicorp Credit Services, Inc USA will turn it over to collections. I am 75 years old, and have been with Citibank for perhaps 25 years, and I have A-1 credit rating. I don't think they should be able to get away with this outrage. I would appreciate any help you can give me.

Sincerely,
Beverly Dargo
P.S. the address is for Customer Service
When I just printed this out, the code is 7547e I hope this is right.

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S.U.ALIYAR
,
Aug 17, 2008 5:38 am EDT

August 12, 2008

M/s.CitiBank
Citibank Card Centre
P.O.Box 3131
Dubai

Dear Sirs.

SUB : CREDIT CARD NO.[protected] – EMIRATES MASTER CARD
[protected] – VISA CARD

I, SEENI MATHAR U.ALIYAR, working as ASST.GENERAL MANAGER – FINANCE IN ETA GROUP OF COMPANIES for the past 27 years, and holder of above credit cards would like to put forth my tale story as follows :-

I was on Vacation in India and “I received a call from my Banker (Commercial bank of Dubai) to my Roaming mobile number stating that I have issued a cheque for Dhs.149, 831.95 for which I am not having sufficient funds and we are returning the cheque”.

On hearing this, I was really surprised & shocked that I have not issued any cheque for an amount of Dhs.149, 831.95. In the meanwhile while I was in India, I tried to use my MasterCard on various shopping places, but it always got rejected, which put me in an embarrassing situation in front of my people.

When I returned from my vacation, I have noticed from my statement that the cheque amount deposited by your Bank was Dhs.149, 831.95 whereas I have made cheque payment for Dhs.14931.95 only. This has resulted in my cheque being returned for insufficient funds. Further, the same cheque was again presented by your Bank on 30/07/08 for the correct amount of Dhs.14931.95, which has got cleared.

I would like to emphasize that the above transaction ( not only a total loss of Dhs.150/- for cheque return + Dhs.99/- Bank charges as interest for return cheque + your current statement shows Over limit charges of Dhs.115/- + Late fee charges of Dhs.115/- + Finance charge of Dhs.743.68 & totaling Dhs.1222.80) has clearly put my credibility into mishap with my Bank.

I strongly condemn the ridiculous act of your staff for the above error, I appreciate a suitable compensation be paid to amend the damage entrusted upon me, apart from reversing the above charges, or else I may have to file deferment case against CITI BANK.

Best Regards
(S.U.ALIYAR)
MOB: NO.[protected]
C/O. CARS
P.O.BOX 5239
DUBAI, UAE

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Rolando Gorospe
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Jul 09, 2008 6:58 pm EDT

i was a citibank visa holder before but my card was alrady expired and they did not gave me a new one. However i am continously reciving a satement of mu account untill now, and as a matter of fact i had an excess payment of 4, 100 approximately it always appear on the statement .
i want an advise can i still get a new credit card from you. please let me know.

ComplaintsBoard
J
12:00 am EST

Citibank they sent check to wrong place!

My rent check to my landlord, which I've been paying through online bill pay for nearly 2 years, got sent, somehow, to Bank of America. Bank of America, who I had a credit card account with, took the check, looked up my name I guess, and cashed the check - even though it was payable to my Landlord. Now you'd think if someone personally handled the check, which they would have had to, would have noticed the mistake and returned the check. Nope it got cashed by them and credited to my credit card payment. Citibank treated me like crap, gave me the run around, and never resolved the problem with a reasonable answer as to how my rent check got into he hands of Bank of America. Furthermore, I want to know why, when Bank of America got it, they didn't return it since it was not made out to them. After months of pursuing this Bank of America finally issued me a refund, but they CHARGED ME as cash advance fee for the refund. They also charged me an "over my credit limit" fee when the check was DEPOSITED (yes, deposited, not withdrawn).

There's more to this story than anyone will admit. I think someone stole the check out of my landlords mailbox and cashed it at the Bank of America bank in New Jersey, which was the mark on it. THERE WAS NO SIGNATURE on the back of the check. There is no way Bank of America would have been able to deal with that check made to my landlord and without any Bank of America account number on it.

I wrote to Citibank Corporate and got a crappy letter back, not even signed, and with no one to contact, saying that the matter was resolved. I never got anything from Bank of America.

And I'm out $1850 because I got it taken from my Citibank Checking, put into the Bank of America as a credit card payment, then refunded from Bank of America, but they CHARGED me $1850 as a cash advance for the refund check. so at this point Bank of America owes me $1850. Citibank refuses to handle it saying that they are "done" with their part and now I should pursue Bank of America.

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12:00 am EST

Citibank bad customer support & inconsistency!

I have "Mastercard" with Citibank that i have to you becuase my company deals with this bank... I went to he bank yesterday to put 3000$ to extend my mastercard limit andwhat happened:

1- The employee at the counter put it in a wrong way so my mastercard will be clicked once this money appear in my account
2- The mastercard is blocked originally because of late fees (i never used it before & i never activated this card since last December 16).
3- I went to "Nasr City" branck and cleared all that and they confirmed it'll be solve by yesterday night.
4- I called citiphone 4 times and each time they are giving me different information & different feedback on my card status.
5- The shift supervisor in "citiphone" her name is "Alia Soultan" she has very boo customer service skills & she doesn't know about customer satisfaction or customer basic treatment... she clearly showed no responsibility towards that and I'm rescheduling my flight because they blocked my card.

I'm very sorry that i had to deal with this bank.

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Rob
,
Sep 23, 2008 3:28 pm EDT

I hope Citi bank go's down they take advantage of poor people give them credit and then put high interest rates on them and if you get behind more and more fees they will threaten you and be little you trying to get your hard earned dollar DONT APPLY FOR CREDIT WITH THEM

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N. Porter
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Sep 18, 2008 2:17 pm EDT

Citi Mastercard, three months in a row, has moved the closing date up, but still maintains the "pay by" the first of the following month.

It averages 10 days to receive the bill from date of closing, leaving limited time to pay on time and not "Default", which I believe is their intent.

Sears was doing the same thing by sitting on bills and not mailing them, thus penalties were imposed for late fees until I called them and raised a fuss. I will never use my Sears card again and that's where I'm heading with my Citi card.

I believe all of this is intentional and unethical.

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v
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Aug 22, 2008 5:47 am EDT

I have cancelled my credit card account with Citi Mastercard because of their poor customer service and lack of probleming solving skills. I recently got married in early June and that is when I called to put my spouse on the account. By July, we still had not received the card I requested but I did get a duplicate card with my name on it for some reason. I called numerous times, and I always got the same excuses, then they finally admitted it takes the ridiculous shipping time of 14 days to get the card. I stayed patience, even dealing with the occasional bad attitude. However by the end of August with no card yet I called for the last time. This time they blamed my postal service even though I receive Citi Mastercard bills. I talked to a supervisor, Mike, who just repeated what everyone else told me and promised me another 14 days for a card that should have already arrived. I told him to cancel my account because as a customer I could not abide such horrible service.

Best decision I made this month!

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Christie Connor
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Aug 07, 2008 11:04 pm EDT

I've had my credit card with citibank for 7 years. Recently I placed a lum sum payment on the card to clear previous charges. I then relised my credit card had expired & I hadn't received a new one.
1) I called to get my expiry date which they wouldn't give even though I answered all of the security questions. When I checked the address they sent it to they advised they had the incorrect address on file. Funny that because all of my statements make it to me every month.
2) I demanded they cancel the other card sent to incorrect address & send the new one to my correct address which was advised it would only take 4 business days.
3) Now 6 business days later & no access to my credit card I am very angry.
4) By the 4th day I called citibank to have a status update on day card was sent & they denied access to any of my account info as I apparently didn't answer the security questions correctly. Considering I answered the except same answers the previous week I find this completely unprofessional & fraudulant.

I wouldn't use this credit card bank again as they charge extremely high fees, do not offer customer service even when you speak with management & treat their customers as idiots. No card has been sent & I have absolutely no access to my account. Scarely really isn't it!

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12:00 am EST

Citibank misbehaviour on demand of statement

This is to inform you that I am facing problems with your collection cell.I have been continuously requesting the concerned persons to send me the detailed statement for my card as i have been paying with due respect but the outstanding amount never stands to nil. So after paying continuously for 3 years i asked for detailed statements but no such requirements were fulfilled inspite there were calls for collection & the staff misbehaved when asked for Details of payments made.
I request you to kindly look into the matter & solve the problem as soon as possible.

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12:00 am EST

Citibank hidden charges

To
Respected sir,
I m credit card holder of citi bank and I have strong complaint against there attitude n unnecessary charges against customers

Sir
I am using citibank card from last 1 year.in oct 2007 I didnt got statement from citibank, I reported this matter to customer care, they promised 2 send a duplicate copy to me, I paid the amount itz of rs 7097, didnt got statement till date, n nov 2007 didnt got statement again I report this matter (I was 117 mins) waiting time for me, then also I told the same.. I paid the amount rs.11158 sir I am into bussiness I have to travel all over india, I kept some signs cheque with my wife to make payments, earlier in may I paid amount twice the amount is off rs7717, in confusion I paid the amount and mine wife also did, just to over come this type of sitution I decided my wife will pay in future, n dec2007 the story is same no statement, I called my wife and said u pay rs 4000 in favour of citibank, after which I called in customer care they told me amount was some thing near 3850, n jan2008 I got call from indore, in very abusive language guy was shouting on me, with lot of evil words, asked me for a payment of 37240, was shocked my limit was 36000 only how come over limit, he only told me itz 54000, really surprize, guy told me we will wait till amount is rs 51000, then we will show u who we r? Sir really worried
Plz have a look
Manu

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JD36
Woodland Hills, US
Jan 23, 2009 8:35 pm EST

They reduced my wife's credit line so that when she paid her Average of $60 per month her credit line would have been over the limit becuase not only did they reduce her credit line they increased her finance charge by 37% so now instead of 10% she had 47% interest rate! THAT SHOULD BE AGAINST THE LAW! If she had not noticed the change they could have also increased her interest rate by another 17% because now she would have been over the limit!

I called them up, because I am an authorized user to pay on the account! and believe me kept telling each person on the line, NOPE I want to speak with your LEGAL Department, I am sueing your company! after about the 9th person who claimed to be a supervisor. I got the legal department and inform them that if they did not reverse the % rate and increase my wife line of credit back to it's orgainal amount I was going to file a claim against them for increasing % and decreasing amount without customer notification, per thier agreement which we still had on file and I read it to the person from the legal department. They agreed it was out of their plan agreement with my wife. I also informed them they were beging recorded. They corrected the % and credit limit.

It's sad after over 10 years with them they would do something so shady with thier customers. I informed them that we were paying off my wife's account and closing it.

It's no wonder they need help. What goes around comes around.

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Ashwin
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Nov 28, 2008 2:57 am EST

Citi bank Card people are the B*******

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nisan
,
Mar 04, 2008 5:58 pm EST

I use online bill pay for my citicard, but for the same reasons; late statements, but most importantly, I do not trust ANY processing center to properly post my payment. Mistakes happen often because it is done by machines.

If you are able to pay online, I highly recommend it.

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Ashok Vyas
,
Jan 24, 2008 12:33 am EST

I have also had bitter experience of worst collection procedure of CITI BAND Cards services. I had given a cheque of Rs.2000 in payment of dues against my Credit Card.

The Cheque was payable at Mumbai Service Branch of State Bank of Indore. I got shocked when I saw that the said cheque was shown as dishonoured in my credit card's statement. I enquired on phone and also sent e-mail to know the reason of return / dishonour of the cheque. This was a surprising instance because ACTUALLY THE CHEQUE WAS NOT PRESENTED FOR PAYMENT TO THE PAYING BRANCH. After 10-15 days their Head of Customer Care replied that reason of dishonour was - "NOT DRAWN ON US". I requested them to present the cheque again and instructed them to be careful to present the cheque to the correct bank. They have not done so and the cheque was again shown as dishonoured in my next statement. I asked them about the banker who had returned the cheque. Again after a gap of 10-15 days, they sent me ( by e-mail) the copy (image) of Cheque Returning Memo.

After viewing that "Return Memo" I did not get angry but Laughed at CITI BANK's Foolish collection unit. The Return Memo was sent by State Bank Of Mysore..!

The CHEQUE PAYABLE AT STATE BANK OF INDORE WAS FOOLISHLY & CARELESSLY SENT (TWICE) TO STATE BANK OF MYSORE.

I would quote one more bitter experience in my next message.

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Vishal Vora
,
Jan 20, 2008 12:03 pm EST

I have faced the exact same situation... no statements sent and then calls from their collections department at 7 in the morning and 10 at night. I finally got fed up and wrote to their Customer Service ombudsman. Got incorrect late payment and interest charges (over rs. 1800/-) reversed and finally got my card cancelled after receiving email confirmation from Citibank that all dues had been cleared.

The collections dept. is the worst I have ever dealt with. When I told them that I hadn't been receiving the statements I was told, "Sir it's your duty to ask for the statement if you haven't received it."

Pathetic.

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12:00 am EST

Citibank citibank

I have a complaint with Citibank Philippines Credit Card Company...
First, Girl A has been a cardholder of Citibank for more than 8 years now and due to unexpected circumstances, she flew to London because of job offer. She then asked us to pay her monthly obligations with Citibank which apparently after a year, we failed to do so until it accummulated interest and charges later on. After about 2 years of non-payment, the balance becomes higher and higher without the knowledge of Girl A... We received demand letters here and there until I finally decided to pay since the law office offered a huge discount... From PHP57,000 to 16,644.25... I called up the law office and confirmed the offer and asked them to fax me an agreement letter stating that after payment of PHP16,644.25 on agreed date, Girl A's account will be cleared and closed and they will issue a certificate. They did fax to me the written agreement. After paying, to our dismay, they called me again and told me the amount I paid was not enough. It should have been more, according to them. But I refused to pay more already since what I followed was our oral and written agreement. After paying last July 2007, until October 2007, they NEVER issued us a certificate. I directly called up Citibank Office and told them our complaint but they gave us broken promises. They said Law Office or Collecting Agencies are greedy and want to ask for more, it is however their strategy to collect more, and they said they will issue us a certificate closing the said account. It is already January 2008 but no certificate was issued. I tried to make follow up with Citibank but now, they wanted to talk to the card holder already when before they never asked about it and that since we are not the card holder, we took the responsibility to pay & they never demanded us "the card holder should PAY"... the bottom line here is that, we PAID, we have EVIDENCES, we have an Agreement letter about discount/amnesty, why are they holding and pending Girl A's certificate?

This doesnt happen to me only, this is happening to some of the peers I know also, to my boss, to my officemate and some friends. When you pay, they will NOT issue a certificate regardless of the agreement letter they gave you. The harrassment won't stop.

Citibank must do something about this because as what i know, they are now losing clients and transferring to other much better credit card services..

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ruebal
, PH
Nov 07, 2018 12:36 am EST

This is what happened to me. I paid last April 2018, and it was me who decided to settle my obligations. The collection agency was GCCS and Associates Corp. and was able to talk to a certain Joan Barcebal. We have reached an agreement for the amount that I should be paying which I did on April 2018. After, she told me to wait for the certificate of full payment. After a month that I did not received any letter from them, I made follow-ups but has not responded to any. I called Ms. Barcebal several times but kept on telling me that to call back. When I call their office, I am always told that Joan is either sick or not around. I asked if there is anyone who can assist me, but said there was none. So I asked for the boss of Joan, it was Atty. Winston Hipe who I am trying to reach out to now.

Btw, its November 2018 now and its almost 7 months.

I dont know who to assist me on this so I emailed CCAP and BSP, I just hope that they will respond to this accordingly.

Valerie
Valerie
, US
Mar 13, 2008 6:23 am EDT

On 12/1/06 all my accounts were drained of funds. The Banch Manager told me to call customer service to file a report. Report process took longer than allowed by citibank they will not review any of the problems I address because their system 'only will go back 60 days'. 60 day dispute period is unreasonable as instructions and requirements are almost impossible to comply with. Filing a dispute was a mute point by the time I was able to meet with a branch manager or until I was able to obtain correct information by a telephonic customer service representative.

When I discovered that my three accounts were drained of all funds, I immediately went to a manager. I was informed, I was responsible for finding the missing monies. Once I 'found' my money, they would review the information and get back to me not sooner than 90 days. A 60 day limit was imposed to obtain the information. Only the bank has authority to review it's records as it is confidential information. No crisis resolution department was available to assist me. Over $20k were missing and never returned to me as there was no investigation.

I requested a review of my entire banking history, at a charge of $2.00 a statement. (Several bank personnel, in the branch and customer service recommended the shredding of all statements to prevent ID theft; the information was to be accessible online or through the branch. I was not informed of the $2 fee assessable to each statement.) I did ask for 10 years of statements from all of my accounts. Months later, I was informed that MY SIGNATURE CARD AND 6 1/2 YEARS OF BANKING INFORMATION WAS LOST.

The available statements revealed a pattern of thousands of dollars over the course of the years that were deducted from my accounts 'erroneously'. There were two $150.00 charges for two bounced checks that I never wrote, nor did the checks exist. When paying bills on line, dozens of times the money was debited from my account and not given to the debtor. Resulting in late charges and the amount I specified to pay was debited from my account twice. The problem lied in the 5 second limit to input information into the online banking process.

Demographic information on my account was changed several times. I did not receive statements for three month periods and when I did begin to receive statements I found several thousand dollars missing again. All the demographics were changed on personal accounts---statements addressed to my spouse, and we were and are currently involved in divorce proceedings. The manager of the branch told me that they don't check ID to change an address and it can be done at the branch or on the phone. At this time-----they had no signature card to compare a signature with as it was lost when they moved my files, and they went to another country. I have been unable to have any of these issues resolved as the 60 days had already passed.

To date I have been unable to find any recourse. I worked on this diligently for several months because Identity theft ensued at the same time involving all my creditors, virtually anything involving my money and credit. I spent hours a day for months. Subsequently all my affairs required crisis resolution, I became very ill and have been for over a year.

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paras ram jala
, IN
Jul 03, 2011 10:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Sir,
Regards,
I have received following email :-
On Mon, 6/27/11, MR TONY WILLIAMS wrote:

From: MR TONY WILLIAMS
Subject: ATTENTION
To:
Date: Monday, June 27, 2011, 1:55 PM

Attention:

Sir/Madam,

Sorry to bother you, I know we haven't spoken or corresponded with each
other before but I'm currently looking for someone trustworthy to work
with me on a little project.
My name is tony Williams; I'm originally from South Africa but now living
here in London. I moved here to work with the Citi Bank in London as
a Senior Account Manager in the audit department. I have put in sixteen
years banking service with the bank.

The reason for my email is that myself and a colleague recently discovered
a fix deposit account which was opened with a large sum of money in 2005,
since then
there has been no activity on the account and all the contact details we
have for the customer appear to be out of date. With the interest which
has built up over the last few years, the balance of the account is now
Forty Five Million Nine Hundred Thousand Pounds Sterling’s [£45.9m.]
On discovery of this fix deposit information, we removed all the details
and the customers file from the administrative department of the bank and
the details were also detected from the central computer system file of
the bank.
It is safe to submit fresh application on your name as the next of kin and
a beneficiary of the fund to the bank if our request for partnership on
the claim of the fund is acceptable by you.

we are currently solicitating a foreigner that would be presented to the
bank as the next of kin to the deaceased client.using a third party who
will take the place of the deceased next of kin and that's where you come
in, of course if you are interested.
We'll do all the release approval paper work on your behalf at the bank
and be assured that the process is 100% risk free for the three of us. We
have access to the death certificate and we’ would be able to procure any
other Legal documents through the assistance of an attorney that we would
engage on your name for this process and other related forms and documents
that will be required.
It is pertinent to let you know clearly that your co-operation acting as
the beneficiary in this business is highly required while i as an insider
in the bank will be passing to you the information needed. I will send to
you a text Application letter for claim of inheritance fund.

Be informed that as soon as the said fund is processed and approved for
release, my bank will wired the fund into your designated bank account via
her overseas corresponding bank within 48-72 hours. After you confirmed
the fund in your account; then i will come over to your country for my
share possibly invests with some part of my share which you will advise me
later.

Please Endeavour to keep this business out of open discussion because it
is strictly confidential between me and you only. If there is anything
that is not clear to you do ask me so that I will clarify you rather than
discussing it with someone that is not involved for our security reason.

Include your full name and address, your private phone number, your
profession and your Age. As soon as i receive this information from you I
will send to you the text application letter to enable us start the
processing of the fund immediately.
Looking forward hearing from you,

Again, sorry for intruding in your email, if you are interested then get
back to us.
Regards,
Dr, tony Williams.
Tony _Williams@london.com

Respected Sir,
Myself is Paras Ram Jala from India. In this very context, I would like to make it crystal clear that Mr. MR Toni Smith, Late husband of Mrs. Rosemary Smith (recently died) has deposited a sum of $6.5 million (SIX POINT FIVE MILLION DOLLARS) with your bank, who died in the year 2005 and her wife i.e. Mrs. Rosemary Smith was the sole beneficiary of the aforesaid fund. It is pertinent to mention here that Mrs. Rosemary Smith has issued a letter of authority in my favour while appointing me her as a sole beneficiary and to perform her last wishes of using this fund for the poor people suffering from different kind of disease so also use this money to fund churches, orphanages and widows propagating the word of God and to ensure that the house of God is maintained. Therefore, with the inspiration of God her kind heart chosen me for this kind act so that the great souls of her and her husband may be blessed with the heavenly pleasures by helping the poor fellows. It is further make clear that since my friend Mrs. Rosemary Smith was suffering from cancer of lungs and was hospitalised in Royal Hospital in Grece Athens, had wrote me some letters of authorisation but since I have not receiving any reply of my emails for the last many days, I am sure that my friend has passed away. Recently, I had received the above email from one MR TONY WILLIAMS saying himself to be a Senior Account Manager in Audit Department at Citi Bank, London. On receiving this e-mail, firstly I suspected but since MR TONY WILLIAMS introduced himself as a Bank Officer, I under the bonafide impression sent the required informations like full name, address, age and profession etc. But since then I have received no positive response, then it struck in mind that the said mail may be forged one and may be sent to me for collecting the information forgedly. Therefore, I am writting to your goodself to help me for the sake of God that no wrong person be produced in my place to receive the claim by anybody else with the connievance of such Bank Officer who are not only corrupt but a blot on the entire humanity that merely for their selfishness, they are even dare to do illegal act which in no way can be said to be justified in the interest of justice and in the interest of public at large. I therefore, vehemently praying your goodself to please investigate the entire matter at your level personally and ensure that no wrong or unauthorised person can able to receive the claim. I further reiterate that I am the sole claimant of the entire amount. I have all the valid and documentary proof including emails sent to me by Rosemary Smith before her death and I am always ready to produce the same as and when required by Bank authorities. Please advise me that what step I have to take right now because I am from India and want to act in accordance with the last wishes of Mrs. Rosemary Smith and her the great soul of her husband MR Toni Smith. Thanking you Sir,
With Regards,
Paras Ram Jala,
Jodhpur (Rajasthan)(India)
prjala@yahoo.com

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Valerie
Valerie
, US
Sep 18, 2007 12:00 am EDT

Citibank
www.citibank.com

This is to lodge a complaint against Citibank Credit Cards section. They have been constantly harasing my father Mr K R Kutty by sending SMS and phone calls asking for a payment of a card that doesn't even exist! According to them, my father has a card numbered xxxxxxxxxx6015 with an outstanding amount of Rs 6141. However, my father is in possession of no such card and they havent been able to provide proof of any such card existing.. I have had the worst experience with Citbank Credit Cards.

I am hoping no one will ever use them. I hope this matter will be taken seriously as it's a case of sheer harassment.

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Sandra M. Sutherland
Radcliff, US
Nov 30, 2013 3:01 pm EST

I received an email from what is supposed to be Citibank International New York. The email suggests that they have funds for me to the sum of $14, 300, 000.00 USD dollars. They are asking for the following personal information:

1) Your Full Name:
2) Your Full Address:
3) Your Contact Telephone and Fax No:
3) Your Profession, Age and Marital Status:
4) Any Valid Form of Your Identification/Driven License:
5) Bank Name:
6) Bank Address:
7) Account Name:
8) Account Number:
9) Swift Code:
10) Routing Number:

I've asked them to stop sending me emails, but I get 2-3 per week. In all good conscience, I know that they are a fraud, but I felt the need to file a complainr so that other hard working individuals don't fall into their trap.

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shah zaki
, PK
Oct 14, 2013 10:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Citibank
CITIBANK INTERNATIONAL PLC
332 OXFIRD STREET
LONDON, W1C 1JF. UNITED KINGDOM

ATTN:SHAH ZAKI UR REHMAN

We the authoritative board and management of Citibank plc UK, hereby acknowledge the good receipt of your vital information and bank account details in fulfillment of your fund payment requirement. The United Nations Organization in conjunction with other concerned world bodies has mandated us to effect your fund transfer immediately without delay.

Now your new Payment, United nations Approval No; UN5685P, White House Approved No: WH44CV, Reference No.-[protected], Allocation No: 674632 Password No: 339331, Pin Code No: 55674 and your Certificate of Merit Payment No: 103, Released Code No: 0763; Immediate Citibank Telex confirmation No: -1114433; Secret Code No: XXTN013, Having received these vital payment number, therefore You are qualified now to received and confirm Your payment with the United Nation immediately within the next 72hours.

Right now your account information has been computed into our kit wire transfer system and your transfer has been subsequently effected today been the 14th day of OCT, 2013 en-root the Citibank of New York, U.S.A. This is part of the policy initiated by the U.N.O and other concerned bodies to eliminate and avoid every possible bureaucratic bottleneck and red-tapism that may arise to delay the timely reflection of your transferred fund into your nominated bank account.

Right now we have wired your fund via our corresponding Bank In New York, your fund wired to your bank account, as provided by you. Your fund currently valued at $8.3million has left our banking vault en-root the Citibank of New York Escrow Account, for final credit to your account.

In line with the set procedures, you are required to pay for the fund transfer processing and handling charges $1, 570 before your fund transfer mandate can be released into your bank account as computed into our data base computer kit wire transfer system.

You are hereby directed to contact the (IMF) Director (REV KENNETH BROWN ) EMAIL: rev.kennethbrownimfnewyorkr@yahoo.com.hk in New York for more information and confirmation on the status of your transferred fund in New York. Until you pay this mandatory handling and processing fee $1, 570, your fund will not be finally credited into your bank account.

Due to our tight occupancy and limited inventory regarding the timely remittance of fund before the mandated closing date of payment, your urgent attention in consideration of the above demonstrated fact and your timely co-operation is highly anticipated in order to conclude the final crediting of your fund into your nominated bank account on time.

Your transfer schedule is programmed to be effected and completed within 72 banking hours (three official working days), this means that your fund will definitely reflect in your bank account as programmed by Citibank of London as long as you meet up with your obligation to us within a realistic time period.

Kindly view the attachment for the transfer TELEX COPY and the REMITTANCE SLIP, which you will take to your bank for transfer confirmation of your money in your bank account. This will only be possible after 72 hours following the receipt of your handling and processing charge fee $1, 570 payment and final credit by Citibank of New York into your bank.

Based on this you are instructed to send this mandatory fee via western union money transfer system as soon as possible.

HERE IS THE WESTERN UNION INFORMATION FOR $1, 570

RECEIVER NAME :LYNDA GUMASKAS
ADDRESS:PO BOX 943161 SIMI VALLEY, CALIF.93094 USA
AMOUNT:$1, 570
MTCN:...

However, the principle of deduction from the source does not really exist on this mode of payment.
***************************************************************

Note: You are advised not to take the relative transfer proof document to your bank yet, until your transfer processing is concluded. This is after you must have sent the handling and processing fee $1, 570, and Citibank completing your fund transfer mandate. This instruction is imperative because your fund is yet to be finally credited into your account. It will be concluded and confirmed to you after the payment of the handling/processing charges, $1, 570 is paid by you.

Due to the high rate of fraud around the global, we want to re-build our new website, therefore we are using our alternative email pending the time we will finish two days.
****************************************************************

We deeply appreciate your understanding and timely co-operation.

Yours faithfully,

Mr. SCOTT PETERS
(Official appointee for the payment)
Office Line/Direct Tel No +[protected]

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Parker
, US
Jul 27, 2009 4:05 pm EDT

I worked for a hospital as the investor of my retirement benefits violated my rights underling the violation age act. I contacted numerous Attornies as this person cost me my family life as my complaint was ignored, pleading for my funds I I require housing food and resi ume to my private life. The Attorney also violated my rights, He stated he was representing me and refuse to represent me. My legal issue was of mutiple legal issue as this party violated my housing right. This person as I viewed publicly subjeected me to public intimidation as I was threatened to suggest this person was a law enforcement party that I refuse to adhere to advances nor welcomed. After filed complaint began invesitgated. I was contacted by the settlement services of Citi Bank UK. They notifed me of my assets they were contacting me to release my funds through this litigation conflict.
I have been waiting for my funds as I want to move into my new home in Indiana. The parties still has not respected me and give me my funds. I filed several complaints against Radio stations television network as they have no right to mistreat me. I was called excessively by [protected]. In my complied complaints Filed I specifed I wanted this indivduals to stop calling me as thier contact is unlawful and I do not want them to call my cellular number, I filed a news tip, I contacted the FBI, I contacted the state police and filed FTC complaint this person will not stop harassing me. This is nor my family or any party I want any parts of. I filed a incomptency complaint, harassment an aggrivated telephone harassment complaint. A cvili federal complaint and a civilian federal complaint has been filed as I am the plaintiff. I want his person to face prison execution for the infrigement of thier deliberate hatred and mistreatment unalwful as I encountered as a citizen. I have filed a immigration complaint

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HOKES R CHELSEA
Hayward, US
Aug 16, 2016 3:26 am EDT

Chelsea r hokes was at the atms swipe her rushcard for 600. 00 to pay her rent for som strange reson when trying to reach an rep the claim tha t their were an another with draw chelsea check her account mcdondalds and 5. 00 transfer to anther rushcard account it still doesnt say where the 7765. 50 is

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debasish chakraborti
, IN
Aug 16, 2016 3:26 am EDT

It has become not possible to pass through the payment gateway for Indian railways ticket booking with my CitiBank VISA card for last 6/7 months. Request look into it urgently.

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lcharsh
Cicero, US
Aug 16, 2016 3:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I received a collections call from Citibank for my Sears card. When talking to them, they informed me I had three months of late charges, which I didn't understand since I had never gotten a statement from them. I had remembered buying something in October and when I had not received any statement sent $17 in but appearently it was late so a late charge. Then they kept charging me late charges. I again used my card, which to my knowledge had nothing on it and never got a statement until I got this phone call. I was told when I can bring it to a current state, they will remove all the late fees. I call today, but they want me to pay more than I really owe, so that when they remove the late fee, they will owe me around $20. But now they are saying they will not remove the late fees because it is my fault that they had the wrong email address to send the statements to. Weird thing is, when I gave the lady my correct and only email address I've used over the last 10 years, it did not go to spam but directly into my inbox. Yet, the fact they had the wrong address is still my fault. I have refused to pay late fees, but they won't take the $23 for merchandise I do owe, because it's less than the due amount. All I want to do is pay the $23 and then cancel this card and never use Citibank for anything again. I finally made them send this to escallations because they kept telling me it was my problem. When did the customer end up being to blame for their mistakes is what I want to know.

ComplaintsBoard
S
12:00 am EST

Citibank worst experience ever!

Just to give you a taste of the level of discomfort i had during my stay, here are some of the issues:

- Language problem.
- Loud noise from the disc below.
- Uncomfortable round bed..
- Pillow covers not clean.
- Showers not working properly - No hot water - everytime i had to call reception.
- No proper english or Hindi channels... All channels were south indian.
- Its says 24 hour restaurant service but its not true... closes at 11:30pm

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Sanjeev Kumar
,
Dec 26, 2007 2:34 am EST

Just to clarify,the above complaint is about the THE CHECKERS HOTEL in CHENNAI, INDIA.

ComplaintsBoard
V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Citibank please be warned!

To Whom It May Concern:

Below is how Citi Bank (via their Citi Card) took advantage of my family.

In March of 2003 I joined the military. The following November, my wife and I welcomed the arrival of our second child (a daughter). However, within days of her birth we discovered she had a very rare condition which required constant medical attention and equipment. My wife had to quit her job in order to receive the necessary training to take care of her if/when she was able to come home. During this time we used a Citi Card to assist with our normal living expenses and to help with the added expenses associated with our new reality. At the time I was stationed in Monterey, CA but our daughter was in Neo Natal Intensive Care in San Francisco (2 hrs away). Therefore, my wife maintained a residence in downtown San Fran while I maintained a residence at my duty station (no choice). I would travel quite often to and from San Fran to ensure my wife could get away and clear her head from the stresses associated with our situation. In May 2004 our daughter passed away. During the 6 months of her life, we accumulated $9,100 of Citi Card debt. In Dec 2004 we requested Citi Card close our account and stop interest accrual so we could financially recover and get our lives back. NOTE: We also had two other credit cards with separate companies that we used during this time. On my meager $16,000 a year military income, we couldn't dig ourselves out of this debt without some sort of relief.

Our other credit card companies gladly obliged and we were able to pay them back within two years. However, Citi Card refused to consider anything. We enrolled with a credit counseling company which specialized in negotiating deals. Citi Card ignored them while continuing to jack-up our interest rates (29%). By Jan 2007 we were nearing a $17,000 debt. After selling a home in May 2007, we offered Citi Card $9,000 cash and requested an option to make payments on remainder. DENIED! September 2007, offered $4,000 cash and requested an option to make payments. DENIED! Finally, in October 2007 when our debt balance was $20,000, they accepted $4,000 cash and agreed to monthly payments of $350 (at 5% interest).

PLEASE BE WARNED! Citi Bank/Card has no room for relief when life throws you an unfortunate/desperate situation. Please note, my wife and I took our financial obligation to Citi Card seriously and had/have every intention of fulfilling our obligation. However, we do not feel Citi Card dealt fairly. Additionally, continuing to charge nearly 30% interest without accepting any offer from us to settle this debt is quite unconscionable. Well done, Citi Card! You sure took me there.

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12:00 am EST

Citibank poor customer service

I applied for a citibank credit card. I made my first transaction with the same. The statement for the same was not received by me. The bank leveid charges for late payment. I did make my payment based on the transaction I had made. Citibank now is charging interest for late payment.

When I had contacted Ms.Surekha R of the customer care at citibank,I was not given a favourable response.

Customer care is a farce. It should be re-worded as Company care.

All Citibank customers beware!

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Loyal Citibank Customer
Alhambra, US
Feb 16, 2011 2:52 am EST

For Citibank in USA, California, Alhambra branch: customer service sucks

The customer service rep or supervisor, Winnie Tang, she is very unhelpful, mean, rough and rude. She has a [censor]y and a real realistic personality. I have to go to other branch for help as whatever she helped me was nothing. After other customer service representative from other branch helped me, I realized that she purposely delay or ignore my request for no reason. Whatever she is doing to Citibank customers, it's actually ruining the image of the company, Citibank.

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KHO GECK KEE
, MY
Dec 07, 2009 10:53 pm EST
Verified customer This comment was posted by a verified customer. Learn more

This is not first time i submited my complaint. I saw at my statement and what is ALLZ-SAVE A/C NO. [protected]?, I also have cantact Alliaz Ins. but thier not replace. so i do not PAY RM 224.00...

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andrew wong d h
, SG
Dec 01, 2009 10:35 pm EST
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for Citibank Singapore,

i was called up several time to the citibank singapore hotline to make a cancellation on one of my credit card. 1st teller told me to wait for 3 to 5 working days for the cancellation department's staff to get back to me, and 2nd teller asked me to wait for 48hrs and promised me that i will received call soonest. Now, after 2 weeks plus later, i still await someone from citibank to reply me.

Appy a new card able been done within a week but why take so long for terminal a credit card. my hp no. [protected], thanks.

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vijay kumar soni
,
Jul 29, 2008 5:11 am EDT

i have a fresh card of citybank .card number is [protected].and first time i purchase of ruppes 259261.and after then i have paid 250000 ruppes by dd and one cheque of ruppe 13000.before 7 days of payment due date.after then again n again i given him comformation for this but they said me we have not found any cheque of ruppes 13000.and cheque number is 369410..after then they charged on me full interset on full amount .so i can"t understand that why can they charged on me because it"s not my responsbility of cheque...and how can they charged interested on full payment because i have paid already 250000 by dd before due date ... n i call on custumer care but they never give me full answer n one time they tell me it will be refund u but it"s not happen so kindly i request u solve this matter ...phone number is [protected] ...thanks

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MAUREEN BURKE
,
Jun 10, 2008 9:49 am EDT

IALWAYS PAY MY SEARS CITICARD ONLINE. I AM NEVER LATE.. I DO HAVE A LOT OF CHARGES ON IT BUT ALWAYS PAY IN A TIELY MANNER. IN FACT MY INTEREST RATE IS ABOUT 14.9 % WHICHIS OK .. LAST WEEK I LOOKED ON LINE AND MY AVAILABLE CREDIT WAS (ZERO). I CALLED TO SEE IF THEIR WAS A PROBLEM WITH THE ONLINE SITE.. NO.. I WAS TOLD MY ACCOUNT WAS CLOED BY THEM.. OUT OT THE BLUE, IT HAD BEEN CLOED FOR A MONTH.. THEY DID EVEN NOTIFY ME. I GOT A LETTER YESTERDAY TELLING ME THAT MY CREDIT SCORE WAS TOO LOW ..IT IS 720.. THEY HAD SO MANY REASONS TO CLOSE MY ACCOUNT, , NONE OF THIS MAKES ANY SENSE ANDTHE PEOPLE ON THE PHONE ARE JUST A BUNCH OF IDIOTS. I BELIEVE THEIRFINANCIAL MESS IS CAUSING THEM TO TAKE IT OUT ON THE CONSUMER. AFTERALL WHY SHOULD THEY HAVE TO PAY THEIR BILLS WHEN THEY CAN BE BAILED OUT BY SOMEONE ELSE. I HOPE ALL THE BANKS GO DOWN IN FLAMES.. NOW SINCE THEY CLOSED MY ACCOUNT WHRE'S MY INCENTIVE TO PAY THEM AT ALL. I DID NOTHING WRONG IN THE FIRST PLACE TO BE TREATED LIKE THIS . ANYONE ELSE HAVE THIS HAPPEN TO THEM?

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12:00 am EST

Citibank mediclaim policy

Dear All,

This regarding the medicalim policy sold to me(Advocate Mr.Raj Kumar Singh Raghav) & my wife Mrs Uma Raghav after telephonically consent on the basis of my clean repayment record of Citibank Credit Card.I have never received the policy bonds which were sold to me for which the premium has been paid by me in time.Now i am getting calls for renewal premium for current year.

My concern is that, why should i pay the premium when i have not given my consent to again continue my policy for current year?
Secondly i have not received the Policy bond.I totally don't know the term & conditions of the policy.Now i am getting calls & your employees are saying that we'll blacklist you for getting any loan from any finance institute.Now let me clear you all that i don't want any kind of loans so stop giving such lure to me for loan.I am an advocate & i am gonna sue agains your company in consumer court if i do not received the policy bond & permium receipts which i have paid.

With immediate effect stop making me calls & send me a confirmation letter for discontinuence of policy which i have not applied for.I want a written appology letter from your company for the mental stress i had undergone due to your irrelavant calls.

Please clarify me on written how can your company issu a medic claim policy to a credit card holder of citibank without taking his/her signatures.I want all these clarifications in written otherwise i will have to take help of media also.

Regards

Advocate raj Kumar Singh raghav
M#[protected]

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12:00 am EST

Citibank missing money from account

This is to bring to your notice a serious issue that iam facing with my salary account. This is a DELL corporate account ([protected]) and is in the name of Amita Vijaykumar. Over the past couple of months there has been 3 instances cash being withdrawn from her account which she was not aware of. She has started checking her transactions online recently, so we are not sure if such incidents have happened earlier as well. The first instance when she came to know about this was, when there was a transaction on (02/08/07), she tried to withdraw cash of Rs.5000 from the ATM in our office premises(Ref #[protected] 7858) but it returned an error and when she contacted customer care they confirmed that the amount has not been dispensed. But when she checked later she found a deficit of Rs.5000 in her account. When she contacted customer care again they said that the cash has been withdrawn by her and nothing can be done about it. But luckily the amount was debited back into the account on 28/08/07. The next instance was on 05/09/07(Ref # [protected] 7858 ) when out of the blue Rs.7500 was withdrawn without her knowledge and just like before when she contacted customer care and complained, they said that it was she who has withdrawn the amount since it was a ATM withdrawal and nobody else could have done it. But later the amount was deposited back on 25/09/07. Now the third instance was on 03/10/07 when RS.10000 disappeared without her knowledge (Ref# [protected] 7858) and she is still waiting for it to be debited back. This does not look normal as it has happened with the same person three times. So all of us here at DELL are having doubts about transacting with Citibank. I hope some action is taken after bringing this to your notice. Amita can be contacted on [protected] or her email is [protected]@dell.com.

Also would like to complain about a problem Amita has with a Citibank credit card([protected]) that she was using earlier. Though she had settled total outstanding amount of Rs.10000 in the month of April she has recently received a statement saying that she still has not settled the amount and along with interest she has to pay around Rs.13000. I have attached the confirmation mail she received after settling the total amount due.

All these experiences have completely shattered her faith in Citibank. And since Citibank is our company’s official salary account all of us are having doubts about transacting with Citibank as word spreads really fast about such serious issues.

I am hoping that you will sort this out and help restore our faith in your bank. Also Amita has to be compensated suitably for the inconveniences she had to go through. If nothing happens from here our only option will be to go to the press or to complain to RBI regarding the issue attaching all relevant transaction documents supporting our complaints. Also we may have to request our corporate heads to discontinue the relationship our firm has with Citibank, citing all the bitter experiences we have been having.
also i was contacted by people from CITI bank regarding this and they informed that since its an ATM withdrawal they cannot do much regarding the money that is missing from my account. No steps are taken to get the issue sorted. every time i am being called by different people from citibank and i have to repeat my self n number of times. I am tired of this... can some one please help me. I am very frustrated as Rs.17,000 is missing from on account.

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Johnson 2009
, SG
Aug 29, 2009 11:36 pm EDT

A/C name: A.JOHNSON
A/C no:[protected]
Account Type: Suvidha Savings
Cheque number:015812-city bank
Amount: Rs15, 726
Deposited at DOMBIVLI EAST ATM -center

This amount has been debited by Citibank with out any reason and information to me.

Please help me to trace this money and let me know

M
M
manish @kanpur
, IN
Oct 08, 2009 6:40 am EDT
Verified customer This comment was posted by a verified customer. Learn more

hi i just opened a salary acc. with citi bank...but i am not able to sign up for the acc. the info. provided in the packet is not accepted online n causing a hell lot of problem to me.can u please help me with this.
Thank You
Manish

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E
Eric
,
Apr 27, 2008 6:00 pm EDT

Perhaps cash has been withdrawn fron the employee's account without her knowledge because of identity theft. Perhaps the representative of her employer should refrain from providing the employee full name, account numbers, reference numbers, and other detailed information on the world wide web. The theft could be internal to Citi Financial. But, this display of information on the world wide web could certainly be colllected by numerous identity thieves world wide (emphasis). The ignorance and ineptitude is no longer funny. It is increasingly not even noticed.

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12:00 am EDT

Citibank citibank does not send statements and levies huge fee!

I made a purchase of only Rs.3000/- on my citibank credit card but the bank did not send me any statement. Upon calling them I was told that the statement had been dispatched. They said that they will send another one and so this time I got it.
To my dismay, I noticed that they levied a penalty of "late payment " in addition to interest payable by me. So, my purchase of 3000/- cosed me around 3800/-.

Banks are making huge amount of money through this route while the poor Indian customer is being fleeced. I hope they are penalized severely for the malpractice.

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12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Citibank faulty mediclaim policy sold by citibank

Dear Sir,

Mediclaim Policy brought thru my Citibank Credit Card no. [protected]

I live in Mumbai, India and was using a Citbank credit card 2 years back. In Jan 2006 I bought a mediclaim policy which I did not get tuill April end. nly when I called them in April about the status that the policy was delivered at my house and that too was wrong. On conveying the same to them they took their own sweet time in responding.

Then they send me a revised policy with correct details. But again the opolicy is such thgat one has to contact Chennai which is another state for recovery. So I ask them to cancel my policy in June (within 45 days of policy being sent to me)

They reversed only 25% of the fee and kept sending me bills for teh 75% amount as I had cancelled afer 6 months , if they calculate from 1st jan 2006.

I argued and wrote to them stating that in teh first place the rules of cancellation were not made clear to me at te htime of purchase and also that had the policy come to me in Jan, then the same would be done in jan. But since I got the policy only in April end, how can they expect me to cancel the policy within 45 days of issue! It is highly unjustful. i also wrote to their central office at Chennai as they don't have any Credit card office in Mumbai! This was another humbug. No office of Citibank Credit Card in Mumbai.

I kept writing mails after mails and letter after letters. But they don't seem to listen So now I have decided to fight it out with citibank. Want you to help spread the unjust practice abroad.

Just yesterday I received an SMS for paying Rs. 5,700/-. This is an increase of Rs. 4000 by way of interest on a payment of Rs. 1700/- which I am anyway not liable to pay.

Need your help and guidance in suing Citibank for the trouble they are causing to me by sending me unnecessary SMS and statements.

Regards,

Ashish Dalvi
Mumbai, India
+[protected]

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neha
,
Nov 25, 2008 12:19 pm EST

Similar problem happened with me. I was thrusted upon this ### unwanted "Good Health" policy which I never wanted in the first place and after that I have been sent multiple bills which now amount to more than Rs 7000, even though I have never used my card for anything! I have writted mails to them to cancel my card but they repetedly refuse to accept that I never asked for their crappy health policy and do not cancel the card or the policy! Citibank is such a cheater and fraud...people kindly stay away!

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J
12:00 am EDT

Citibank opening tradeline credit card without my permission

I recieved a credit card from citi, without applying for a credit card with them, or for that matter anyone else. I called customer service, who would not dicuss account with me, smartly told me that that account # was not open, and citi doesn't open accts without permission. I never authorized my credit to be pulled, or asked for a credit card from citi. Nor did I appreciate the attitude when I called to complain about it.

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12:00 am EDT

Citibank card not delivered but ecs facility is activated

recived mail from citibank informing that ECS facility has been activated from 200710 from my account with HDFC BANK

Applied for Citibank credit card Ref. no. [protected] on 22-Aug-2007.

First Dispatched via BLUE DART vied AWB # [protected] on 28-Aug-2007.
Response undelivered.

Second Dispatched via BLUE DART vied AWB # [protected] on 09-Sep-2007.
Response undelivered.

Third Dispatched via SPD POST vied AWB # SPD000001 on 14-Sep-2007.
Response undelivered.

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sarah john
,
Nov 23, 2007 10:22 am EST

REFERENCE NUMBER: [protected]

I am sorry to inform you that I have not received my credit card till now. I went to BLUE DART office also to get my credit card but they told that they had send it back to CITI BANK on 17/11/2007. i would like you to send it back to BLUE DART COURIER OFFICE and please do inform me through email when you are sending it back to BLUE DART.

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12:00 am EDT

Citibank info needed

I need info on anyone that bought a timeshare in cancun with a citibank credit card and disputed it. need this by 10/22/07. The timshare was with royal holiday.

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Citibank Customer Reviews Overview

Citibank is a well-known financial institution that offers a wide range of banking services to its customers. The bank has received numerous positive reviews from its customers, highlighting its excellent customer service, competitive interest rates, and user-friendly online banking platform.

One of the most significant advantages of Citibank is its customer service. Many customers have praised the bank for its prompt and helpful customer service representatives who are always available to assist with any queries or concerns. Additionally, the bank's online banking platform is user-friendly and easy to navigate, making it convenient for customers to manage their accounts from anywhere.

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Overall, Citibank has received positive reviews from its customers, with many praising its excellent customer service, competitive interest rates, and user-friendly online banking platform. If you're looking for a reliable and trustworthy financial institution, Citibank is definitely worth considering.

Citibank In-depth Review

Overview of Citibank: Citibank is a well-established financial institution that offers a wide range of banking services and products to its customers. With a global presence and a strong reputation, Citibank is known for its reliable and trustworthy banking solutions.

Services and Products Offered: Citibank provides a comprehensive range of services and products, including checking and savings accounts, credit cards, loans, mortgages, investment options, and insurance solutions. With such a diverse portfolio, customers can easily find the right financial products to meet their needs.

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Customer Service and Support: Citibank is committed to providing excellent customer service and support. Their knowledgeable and friendly customer service representatives are available to assist customers with any inquiries or issues they may have. Whether it's through phone, email, or in-person at a branch, customers can expect prompt and efficient service.

Online and Mobile Banking Experience: Citibank offers a seamless online and mobile banking experience. The website and mobile app are user-friendly, allowing customers to easily navigate through their accounts, view transactions, pay bills, and transfer funds. The interface is intuitive and responsive, ensuring a smooth and convenient banking experience.

Account Fees and Charges: While Citibank may have some account fees and charges, they are transparent about their fee structure. Customers can easily find information about the fees associated with their accounts and transactions, allowing them to make informed decisions about their finances.

Interest Rates and Rewards Programs: Citibank offers competitive interest rates on their savings accounts and other investment options. Additionally, they have rewards programs for their credit card holders, allowing customers to earn points or cashback on their purchases. These programs provide added value and incentives for customers to choose Citibank.

Security Measures and Fraud Protection: Citibank prioritizes the security of its customers' accounts and personal information. They have robust security measures in place, including encryption technology and multi-factor authentication, to protect against fraud and unauthorized access. In the event of any suspicious activity, Citibank has a dedicated team to investigate and resolve any issues promptly.

Branch Network and ATM Availability: Citibank has a widespread branch network and a large number of ATMs, making it convenient for customers to access their funds and seek assistance. Whether customers are traveling domestically or internationally, they can easily find a Citibank branch or ATM nearby.

Reputation and Trustworthiness: Citibank has built a strong reputation for its reliability and trustworthiness. With a long history in the banking industry and a global presence, customers can trust that their finances are in safe hands with Citibank.

Additional Features and Benefits: In addition to their core banking services, Citibank offers various additional features and benefits. These may include financial planning tools, educational resources, and exclusive perks for certain account holders. These additional features enhance the overall banking experience for customers.

Comparison with Competitors: When compared to its competitors, Citibank stands out for its comprehensive range of services, global presence, and strong reputation. While each bank has its own strengths and weaknesses, Citibank offers a well-rounded banking experience that caters to the diverse needs of its customers.

Overall User Experience and Satisfaction: Overall, Citibank provides a positive user experience and high levels of customer satisfaction. With its user-friendly platforms, convenient access to funds, and excellent customer service, customers can easily manage their finances and feel confident in their banking relationship with Citibank.

Pros and Cons:

  • Pros: Wide range of services and products, user-friendly online and mobile banking experience, strong customer service and support, global presence, robust security measures
  • Cons: Account fees and charges, interest rates may not be the highest in the market

Conclusion and Recommendation: Citibank is a reliable and trustworthy banking institution that offers a comprehensive range of services and products. With its user-friendly platforms, convenient access to funds, and excellent customer service, Citibank is a recommended choice for individuals and businesses looking for a reliable banking partner.

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3. Writing the title: In the 'Complaint Title' field, briefly summarize your main issue with Citibank. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service interactions, problems with account management, issues with transactions or fees, difficulties with loan or credit services, or any other relevant incidents. Include dates, locations, and any communication you've had with Citibank representatives. Describe the nature of the issue clearly and list the steps you've taken to resolve the problem, including any responses received from Citibank. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information that could compromise your privacy or security.

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