Complaint Rating:

Company information:
Bank of America
Laveen, Arizona
United States
Phone: 123-456-7890

Caution- I had to share my story to bring light to how B of A is operating these days with credit line crunches in our current countries bank economic situation.

I have excellent credit and have had a low interest rate locked in for the life of my B of A account . I have never had a late payment since 1995 that I have had my account. I say, "Had" in passed tense. I have recently experienced several fraud situattions on my account and had to change my account number three times as B of A continually allowed unathorized charges on my account. Today I felt I was forced to close my account as B of A's fraud dept. told me that if a vendor had charged on my account previously they could push a charge through on my old card. I understood this explanation and for my first replacement card.I was told that if I closed this account # and opened another # then no one from the original card could charge on the third card. Again, this made since. It was either this explanation or the incompetent people form here to there in the B of A phone lines who tell your garbage that is obviously outlandish. You all may know what I mean...On my first replacement card I received several unqualified B of A people telling "Well we don't know how it happened" and one B of A employee went so far to claim unconcious scenarios of what she felt how it occurred which was all obsurbed. Her conclusion was it was not B of A 's doing. It was. As the B of A fraud dept explained how it occurred. I was forced into another account number that was supposed to fix all as the vendor that I had complained about had never actually charged on my second card. Today I was charged again this time by B of A under the old vendors name not the vendor. I called B of A and told them that I wanted to close this account as all they promised was false due to the constant fraud on my account. Not the normal B of A response. They were happy to close no questions. I now realize reading other people's situations. B of A direction form their cusotmer service is to close credit accounts. I suspect low intrest rate ones. I certain their plan is to not try to save these accounts but rather close all credit lines with low credit rates. What choice did I have? I felt forced as they could not provide me with a secure account and now my credit score may be affected due to thsi closed acount.