Complaint Rating:

Company information:
Hughes.net
United States

DO NOT EVER SIGN UP WITH HUGHES NET!!!
They are the worst ever, had them for 5 years and have had to buy something new EVERY YEAR that cost about $1000, "Oh sorry your warranty just ran out", two years it was a new modem once a new transmitter, was suppose to be a 2 watt, but the installer put in a 1 watt, what a fiasco trying to get that resolved. The installers they send out are just a bunch of bumblefucks.(Pardon my french, but its true.) One tech wanted to increase the wire size between the dish and my modem so the web pages could download faster on a bigger wire. Silly me, I fell for it, cost me $600 and I had to pay the tech in cash, he didn't give me a receipt. You probably know more than they do, like calling India for customer service, oh did I say customer service?? It does NOT exist in this company. Have consistently gotten DL speeds of less than 60KBPS, for the last 3 months. For $100 a month, we have gotten slower speeds than a dial up modem "oh, we are working with it, no we don't have authority to switch you to a different transponder, no we don't have authority to switch to to a different satellite" I am about four crappy speed tests from going back to dial-up, it is definitely about ten times faster than hughesnet crappy service. Five years of frustration is just about enough. We had STARBAND for four years before this, they were as bad or even worse. I would LOVE to find someone who would sue the hell out of them. NO they are NOT getting a cancellation fee out of me, our time limit is satisfied.
DON'T EVER BUT HUGHES NET OR STARBAND!!!
If satellite is your only choice, stay with your dial-up service.
Want to sue 'em, e-mail me sirkinceo@yahoo.com
PLEASE DON'T BUY HUGHES< Everything bad that has been said about them in previous posts it TRUE.
-john