Complaint Rating:

Company information:
DirectTV
Louisiana
United States

I scheduled an appointment to have directtv installed at my home for feb 5 08 between 8 and noon... around 11:00 i called the number i was provided to make sure they were coming. before i even got a word in edgewise she told me that some of the computers were down! Very strange coincidence for my first call ever to them!! So she asked what she could do for me and i asked her if she knew if they were coming for sure or not, she said hold on let me check on the computer that is working. She came back and said she didn't see it in there anywhere... so i asked her if the installation people actually showed up when they say they will and she got all pissed with a crappy attitude and said... well i wouldn't know about that!! I said you do work for direct tv don't you and she replied yes. So i said and you cant tell me to the best of your knowledge whether or not they show up for the installation on time. She was getting more and more rude every second... So i told her i think i might cancel and hung up on her! From what i am reading here and online i am not sure about this company and the install people still aren't here!!