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Courts Malaysia

Courts Malaysia review: bad customer service 45

C
Author of the review
6:28 am EDT
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I bought an item which failed at day one.

Send in for repair under warranty period, they failed to fix it.

Asked to refund in full, yet they rejected. At the end, I had to get the authority to issue "court order", then only they refund partially.

Bad customer service still and refund only at the last minute.

Don't send more good money after bad money.

It is better stay away from the company.

Jan 10, 2019 1:23 am EST
Courts Malaysia customer support contacts
Phone numbers
Address

№ 36, Jalan Genting Kelang, Setapak, Kuala Lumpur, 53300, MY

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Dear Valued Customer,

Thank you for emailing to Courts Customer Service.

First of all, we would like to express our deepest regrets for the delay responding to your email.

However, in order for us to proceed further, appreciate if you could provide us with Courts Account number or your IC number as we are unable to trace any record with the details provided in your email below. You may email to us directly at cservice@courts.com.my.

We apologize for any inconvenience caused and thank you for your patience.

Should you have further queries, kindly contact us via email cservice@courts.com.my or call our customer service hotline at 1-800-88-1832 between Monday – Sunday from 10 am till 7 pm (including Public Holiday).

To help us service you better in the future, we’d love to hear about your experience with our support team. Please click the link given http://bit.ly/courtsfeedback to participate with the survey. We appreciate you time and we value your feedback.

"Thank you for choosing Courts"

Regards,

Mugina Muniandy

Customer Service Executive

COURTS (Malaysia) Sdn Bhd
(a subsidiary of COURTS Asia Limited)
No. 36 Jalan Genting Kelang, Setapak, 53300 Kuala Lumpur
D +603 2241 9888
Toll Free : 1800 88 1832
www.courts.com.my
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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45 comments
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lela_putra
, MY
Nov 24, 2011 2:12 am EST

Salam, saya sebagai pelanggan court, bersumpah inilah kali pertama dan kali terakhir saya ambil barang dengan com ni..tuntutan yg dibuat kasar, kurang hajar! dan tak profesional.hanya kerana sebulan tunggakan kerana kelewatan bayaran..interes terus naik walaupun bayaran bulanan dilebihkan sedikit setiap bulan..ugutan bayaran dibuat seolah2 tunggakan bernilai ribuan ringgit..walhal selepas bayaran tunggakan saya tak sampai pun Rm400...memang sangat4x kurang hajar pekerja yg tak bertauliah membuat panggilan dan bercakap kasar..saya akan pastikan KERABAT saya takkan terlibat dengan court mamonth samaada bayaran secara ansuran ataupun terus!.. saya BLACK LIST comp ni secara peribadi 200%...tindakan dan kata2 saya ni bukanlah nak sabotaj..tapi tindakan mereka memang menimbulkan kemarahan banyak pihak..baik korang jadi ahlong...SILA LAH AMBIL KIRA KOMEN ORANG RAMAI YA!..JANGAN BUTAKAN MATA..BUTAKAN HATI..buat orang macam sampah!

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Orang Malang
, MY
May 15, 2011 6:55 am EDT

Saya ada beli barang kat court mamonth, harga computer dan televison LCD. Dua barang harga RM 4.300. court cas saya harga RM 9.600 dua kali ganda harga barang pastu saya tertunggak 3 bulan lebih nak masuk empat bulan. Pihak lawyer court akan membawa saya ke mahkamah, barang saya akan ditarik. Saya akan di cas membayar kedua-dua barang dan disaman dia mahkamah. Pihak court tidak memberi peluang langsung untuk saya menjelaskan separuh dulu dan peguam terus mencas saya dan tidak memberi peluang langsung. Court mamonth seperti AH LONG. Oleh itu saya serik untuk membeli barang di court mamonth... sila hargai petikan ini!

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bujang senang
, MY
Mar 14, 2011 2:54 am EDT

saya mempunyai tunggakan sebanyak 1, 418 dan saya telah didatangi oleh pemugut hutang terbabit dari courts mamonth sdn bhd, masalah nya sekarang saya tidak mempunyai wang sebanyak itu buat masa sekarang.dengan itu saya telah merayu untuk membayar secara ansuran tunggakan tersebut.akan tetapi pemugut hutang tersebut bagitau sekeras keras nya tak boleh.takan sebuah company yg tesergam gah langsung tidak boleh memberikan bayaran tungakan tersebut secara ansuran..malah pegawai pemungut hutang tersebut telah banyak kali membuat ugutan kepada saya sampai ingin mengapa apa kan isteri saya..sya rasa diaorang ni ah long..takan courts berkomplot dgan ah long..hutang saya bukan nya puluhan ribu ringgit..dan saya bukan pinjam wang, tapi saya haya buat loan barang sahaja..saya harap pihak atasan courts mamonth akan ambil tindakan sewajarnya..dan saya belum membuat laporan polis tentang perkara ini...sekian,

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damia
, MY
May 28, 2010 8:27 am EDT

hujung tahun lepas...ayah saya telah membeli home teater di Courts Mammoth Ipoh...
dengan pembelian tersebut, jurujual telah menyatakan akan memberi hadiah keatas pembelian set hometeater tersebut.
Disebabkan kehabisan stok, jurujual tersebut berjanji ingin menelefon.Sehingga bulan 3, tiada panggilan telefon yang diterima...Dalam bln 3 saya berkunjung semula ke courts mammoth ipoh, untuk menuntut hadiah tersebut.Jurujual tersebut menjanjikan hal yang sama.Sehingga kini tiada sebarang panggilan telefon yang dibuat...
Ini amat menduka cita pihak saya, kerana janji-janji hanya tinngal janji..dan membuatkan saya serik untuk membeli barang di courts mammoth lagi.harap pihak tuan dapat mengambil tindakan diatas hal ini, supaya tidak terjadi kepada pelanggan lain.

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ryzan79
, MY
Jul 07, 2009 7:23 am EDT

I bought a dinning set which is ex-stock and the courts (mammoth) sales person promised the delivery would take 2 day or less(yeah it is an ex-stock item!). But till Monday (I bought it on Friday night), i STILL did not received any news of my dinning set. I've called the sales person & the Branch Manager couples of time (plus one time he did not pick up my phone) and the answer was still 'the item you've order is in the 'SCHEDULE'. The courts mammoth's factory is at Puchong and my home is at Cheras WPKL. I wonder what type of 'SCHEDULE' the courts mammoth is using?