Chronical Bad Customer Service
by loyal customer of Costco
(10 consecutive years executive member )
Purchased a watch from the Jewelry department in costco. For my 80 years old gramma who went shopping with me. This item is regarded as a valuable one that they keep in those cabinet so you gotta go to the customer service counter after you check out. They got me the watch and said "This is the display watch from the counter since this is the only one you can either want it or get a raincheck." Obviously I wanted the watch BECAUSE I'M BUYING IT; for my gramma too. They took the watch and disappeared. 15 minutes later I asked the current employee attending the counter where is the lady with the watch I purchased. He sort of ran off and ignored me and ran off. 30 minutes later, I asked another manager looking employee with good manner explaining my situation. He told me she's getting a box for that watch and will be with me in 5 min. 30 minute passed I tried to ask other Costco employees they ignored me totally. My gramma stood there for a hour I also asked if they can get a chair for the elder. They coldly answer "No, we don't have chairs." It isn't until a full 1 and half hours later where that lady employee approached me while on her cellphone chatting with a broken dirty box for my watch. Couple points here, disrespectful toward elder, disrespectful to customer, shuns customer, bad working attitude, I feel I can summarize more but I'll stop here.
During checkout the cashier errored so that one of the items we baught wasn't registered to the receipt. The gatekeeper caught it and made a huge fuss out of it by calling the security and pulling the alarm. She told the security that we are "stealing [stuff] from costco." Even the dummest store clerk on this planet wouldn't trying to embarrass to the point of pissing off a customer like this. I mean it would be very cool and simple by saying "oh one of your item is not on the receipt wanna wait here while I get someone to help you?" It took me about 10 minutes repeating the same sentence "We didn't STEAL! from costco! Everything here has cashier's finger print on it! AND STEAL MEAN YOU TAKE THE ITEM BYPASSING CASHIER'S HANDS!" Wasted about an extra 2 hours at Costco that day. I guess people are not so intelligent after all. The gatekeeper could simply set us aside and call another store employee to give us a quick check out on that fail scanned item at the customer help counter. Later I requested her to apologize to me for false accusation of theft. She refused with silence.
2009 Oct. Holloween
I am fed up with the same gatekeeper lady asking for my member card. She sort of knows me from the previous "she called me stealing from costco" accident. But I noticed she most of the time never even bother for people to show their member id when entering the warehouse. Am I special? Today I was in a hurry to get something and sort of ignored her by flicking her off instead of showing my member ID just cause the angst has built up too much. Later on someone approached me saying he's the manager and ask me if I flicked off the gatekeeper or not. I complied and he orders me to leave the store on behalf of caling the security. Does Executive Members of Costco deserve to get kicked out of the store just because he or she flicked off some random ignorant jerk asshole gatekeeper costco employee? Is Costco a US company that waived all bill of rights (including freedom of speech) for all of its customers? So that they can treat their customer like shit?
I find all other places have better customer support than costco so far. I haven't met any discomfort dealing with returns and miscellaneous interactions with employees of costco equivalent Wal-Mart, Target, Lucky's, R.I.P. K-Mart, you name it. Except maybe Fry's, but you know Indian people are pretty hard to deal with. But still not as horrid as Costco. My two cents after all these incident is: don't treat Costco employees as humans. They don't respect customers reflects that they don't repect their job. So why should us be throwing our respect toward them? Obviously this would make a logical connection with that they don't even have respect for themselves. Remember we learned in 5th grade that self esteem is the root of social ethics? I think Costco may seem to strive in business now but their ultimate fate leads to self destruction by a simple fact of lacking manners.