Menu
Costco Customer Service Phone, Email, Contacts

Costco
reviews & complaints

Learn how the rating is calculated

1.3 1983 Reviews

Costco Complaints Summary

133 Resolved
1848 Unresolved
Our verdict: If considering services from Costco with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Costco has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Costco. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Costco reviews & complaints 1983

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
2 reviews
Sort by:

Newest Costco reviews & complaints

ComplaintsBoard
M
3:44 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Costco abusive collection attempt

We've been Costco members for many years' running, and have used our Costco credit account for Costco purchases for the last several years. We always pay the bill immediately. In May, apparently, Costco sold its credit operation to Capital One. Some time after that our Costco credit got declined at the store, and we were told by Costco reps that it was because they had changed credit providers, and that we would have to re-apply through American Express, who they said was their new provider. Since we have other credit cards we can use, we haven't, to date, got around to doing that.

Two days ago, we got a call from someone identifying himself as an employee of a collection agency working for Capital One, whom he claimed to be the new credit provider for Costco. He claimed we owed $800 plus from a purchase in April (though we hadn't received a bill from Costco since March; and historically, Costco doesn't send a bill when there's no balance). After confirming our address, he claimed they had been sending us bills. When I asked him how many they had sent (on the theory that one might have gotten lost, but certainly not multiple ones), he became abusive and I hung up the phone.

Was this a scammer?

Read full review of Costco and 1 comment
Update by Manonash
Jul 27, 2012 4:17 pm EDT

After posting the above complaint, I realized I should contact Costco to see what they had to say. They said they do show an outstanding balance on our account, but that they had sold our account to Capital One, which in turn has now farmed it out to some company named First Financial Asset Management (which presumably is the collections agency).

The Costco rep said a bill for the alleged April purchase was sent out, but was returned (for reason unknown: they have our correct address, and we received a mailing in May about the change of credit provider). She also said that one returned bill apparently represented the last time anyone attempted to contact us until we heard from the collections creep two days ago (in late July). Costco agreed that they enjoyed having had my family as a very good customer for many years, but that they can't (or won't) do anything to intercede on my behavior because they "sold the accounts to Capital One". Not their problem. Sheesh.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
E
E
ethos
Somewhere TEXAS, US
Aug 05, 2012 12:08 am EDT

don't be played. why didn't you have online access to your account? you would be knowing exactly if there's a debt owed.

you didn't say if you know for sure if there's a legitimate debt. start by formally requesting them to send you proof of the debt by mail to the address on file within 30 days. don't volunteer any info whatsoever. if they fail to establish the debt, they are fishing. write them a cease and desist letter, by certified mail, return receipt requested. otherwise pay the debt if its legit. then keep the payment records for life.

ComplaintsBoard
L
4:40 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Costco rude attendent

This attendent was just simply very rude. I had my card renewed at the site in manahawkin NewJersey. This guy was just so mean He would not even look at my face. I just wanted to have the card renewed . He kept saying when the card expired. I finally was able to tell him I knew it had expired. I give him a credit card. He said you can use that card you need to give me a debit card. All I ask for is a smile from a person I'm handing over $58 dollars too. Give this guy a job at a Prison or jail. Costco's is no place for him to work>>> I was in the store between 5:30-6:30.

Read full review of Costco and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
bryttneybaird
Provo, US
Apr 08, 2013 4:45 pm EDT

i went to the Costco in Orem, the lady at the front was rude and told me i couldn't enter the store because i didn't have a Costco card on me . she told me to go back with someone, but i am NEVER EVER ! coming back Costco again. also how can i get a Costco card if i am not welcome in the store, I have the right to go into a store no matter what . it is wrong not to let people in your store because they don't have a member ship another stores i can go in and i don't need a membership i not sure why you only want members only, but if people cant get membership and not allowed in the store because they don't have a Costco card on them . then that just bad business.

ComplaintsBoard
B
11:27 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Costco costco and american express

Basically I just want to warn people that the Costco Executive membership and American Express card is a complete waste of time and a money-losing scam unless you spend BOATLOADS of money for yourself or your business at Costco. They convinced me to sign up and I lost a fortune in interest paid, I cancelled my Costco Membership and the American Express card, but they didn't give me my reward of $36.03 from Amex before I cancelled and they refused to give it to me the next day of course. So there you have it. It was an inappropriate program for me and it cost me money. I received no rewards at all because the guarantee on the $55 membership (they say they will give you back the $55 extra they charge you for the Exec membership if you don't realize at least that in savings... which is NO SAVINGS AT ALL!) is a refund of that amount MINUS the paltry award you get from Costco. In my case it was $19.00. So they backed that out. It all sounds fair, but when you have to drive out of your way for the savings it is a BAD DEAL. So, for you Costco Amex shills out there, you can write what you want. I am merely trying to point out to people who haven't gotten it yet that if you are not rich or a million-dollar-plus business this is a complete waste for you. Don't get it. Get a different card with rewards miles.

Read full review of Costco and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
A
A
Allie H.
, US
Nov 20, 2012 2:41 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I guess the credit card a customer chooses to apply for and subsequently use for the bonus program that is offered all depends upon what benefit you are looking to get and how much you spend on it, also...but interest fees charged on credit card balances are absolutley killer...we try our best not to accrue balances...

U
U
useknowledge
, US
Nov 20, 2012 2:34 pm EST

My wife and I shop, pay our Amex card every month and have received several hundred dollars a year in value rebate. Net, our Cosco membership costs nothing and we choose to purchase the items we need, at a price we chose and get money back as well. My assumption is your money management may be at fault rather than a viable system.

ComplaintsBoard
C
7:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco deceptive warranty

A few years ago, I bought two set of tires for two of my family cars from Costco Tire Center. Vehicle "A" tires (40K miles warranted) were rotated and balanced at prescribed intervals. At about 30K, they were worn down to 4/32 and the worst one was at 2/32. Costco tire techs said the 2/32 tire was considered bald and may get residual prorated value. The 4/32 ones were ok.but would have to pay full price to replace them. If I decided to get just one, Costco will NOT rotate this new one with the rest of the older tires because their difference in depth exceeded 6/32. At that point, I felt obligated to purchase all 4 tires when only 1 was bald. Vehicle "B" tires ran less than 30K (45K miles warranted) and missed 1 rotation/balance cycle. Costco tire supvr Mario and his tech Ryan said Costco will NOT rotate them because their difference in depth was about 4/32. Ryan said it is member's fault that the tires were NOT rotated at their prescribed intervals. With no scientific proof of any kind, Mario said the front tires lost twice the amount of tread because they missed one rotation cycle. Based upon the experience with Vehicle "A", Costco will NOT balance the two older tires even if I replaced them with new ones because their difference in depth will exceed 4/32. To conclude this, for every two worn out tires, members will need to buy all four to get Costco tire techs to rotate/balance them. Stay away from Costco tire center unless you want to buy four new tires every two years.

Read full review of Costco
Hide full review
ComplaintsBoard
D
5:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco lousy tv warranty

Don't buy tv's from costco. And if you make this mistake, don't rub salt in the wound by getting extended warranties. We got a 3-year warranty when purchasing tvs from costco and using our american express card. Electronics manager told us if there was any problems, they would send out a tech to repair the problem, and if it could not be repaired, they would replace it with a current model of equitable size/traits. We purchased 5 tv's (32"-55" flat panels) and had a problem with one of them. Called costco's "concierge services [protected]) and after nearly 30 minutes on the phone trying to"reset" the tv and being put on hold, were transferred to costsco's 3rd party repair service. Their response? Take the tv over to a local shop they partner with (45 minute drive, in a dilapidated part of the city) and drop it off. We'd also get the pleasure of a second 1.5 hour round trip to pick up the tv in a few weeks.

Moral of the story: don't buy your tv's from costco

Read full review of Costco and 2 comments
Hide full review
2 comments
Add a comment
M
M
Mazjaz
, US
Jan 14, 2016 8:36 pm EST

We purchased a new Sharp HDTV from Costco and within the first year the picture had lines going through it. After a lot of hassle with Costco Concierge Services in trying to fix it, Sharp said we would have to accept a refurbished TV similar to the one we had. Well guess what, the picture and sound on this refurbished TV is going out. You would think for $1, 100 we would get a new TV if the thing didn't work in the first year. We will never buy another TV from Costco ever. It's the worst experience we have ever had.

R
R
redeyemargincall
, US
Sep 25, 2015 3:47 pm EDT

Printers also ... HP in particular. They will do anything they can do wiggle out of replacing the product. HP is one lousy company and Costco is not far behind.

ComplaintsBoard
M
5:53 am EDT

Costco don't buy their insurance

Do not buy this insurance that is sold through costco. Doesn't matter whether you are victim or insured you will get screwed. Yes this is the same company that we bailed out in 2008 and they still coninue screwing us americans! Don't let them get you! Read below story: I was involved in an auto accident last september 2011. This lady ran a red light while I was making a left turn. I was 90+ percent into my turn when she hit me.

Immediately ameriprise wanted to ding me 15% because they say I should have had eyes behind my head and swerved to miss their insured and hit the pickup truck that was to the immediate left of me. Not only did they ding me but they also screwed their own insured by giving her an "old sweaty three year old car". They wouldn't replace her new toyota! The agents you deal with are "rude" and "unprofessional". Their agents can't even spell their name correctly! That's the calibre of personnel you are dealing with.

First off (1) do not give them any information over the phone or written communication especially if you are the victim because they will use it against you. Only say something like "their insured hit me" and keep repeating that. (2) get an attorney especially if you are the victim because they will not settle with you unless you do.

One more thing if your buy from this insurance the $450.00 savings they say they will save you on the costco website will wind up costing you a lot more. What they do not tell you is that your $450 savings will turn into an expense for you because they will not listen to you and pay out. They will save you $450 by discounting what they pay out to the victim and put the $450 in their general fund.in other words this insured will wind up paying me $2000.00 through our court system because they would not protect their.

Read full review of Costco
Hide full review
ComplaintsBoard
L
5:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Costco treatment of neighborhood

Costco has put the highest grossing Costco in the 48 states in our back yard. They were very reassuring to the neighborhood that they would be excellent neighbors, and at first they were. Since then, the landscaping in the back of the facility has reverted to bare earth. This area borders the neighborhood of high end homes in Venice, but they could care less about the situation. A few years ago, I drew it to their attention, and they just put more of the same star jasmine in, though this was the plant that all died. I told them not to put the same plant in, that they would die since there is too much shade. So now our neighborhood is bare earth with shopping carts adorning...very attractive!

They also reassured us that there would be lighting. There was lighting the first week, and since then nothing. I saw one couple fornicating in one of the corners. Many women it the neighborhood will not walk next to the Costco property because it is so dark.

I called the man who was head of Costco in the Los Angeles area, to no avail. I have contacted my City Councilman's office so that they can contact the Big and I mean Big corporation. I told them that I am going to contact the LA Weekly as well as the LA Times. I was the person who worked with Costco and the neighborhood, but since then all those with whom I worked, have been promoted, and thus not interested in the neighborhood. Costco actually owns the whole shopping center so they are the ones responsible for everything in the shopping center and around it. They are now into major construction, pushing the wall out closer to our neighborhood, because the warehouse doesn't hold enough. They need to make even more money.

If Costco thinks it's coming into your neighborhood, be sure to dot all the i's . And ensure contacts for the future. Because they will become the worst of neighbors, even if they are among the richest of corporations, and I know our Costco generates megabucks. While wooing the neighborhood, they will present themselves as just folks from Seattle, Washington, but again, do not be fooled.

Read full review of Costco
Hide full review
ComplaintsBoard
L
1:25 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Costco - ridiculous policy for a change of address - rude and discrmininating customer service

I personally think the costco in garden grove, ca by far provides the worst customer service than any other costco around it. Let me tell you why. My husband and I needed to change our mailing address, so we both came yesterday to this garden grove, ca location. My husband is the cardholder on the account, and i'm listed as the dependent member. All we...

Read full review of Costco and 52 comments
ComplaintsBoard
R
9:47 pm EST

Costco deceptive packaging not quite two pack

I recently bought a Phillips Airfloss.
The package is labeled as a two pack.
However when I opened the box, the was only one charger. I was expecting to be able to split the package with another person. It is priced $120 which is a good price for two and a bad price for one. There appears to be no way to order a second charger. If there was it would likely be too expensive.

Arrange for a second charger to be made available at a reasonable price. $10.

Read full review of Costco
Hide full review
ComplaintsBoard
B
8:30 pm EST

Costco wedding flowers not delivered

A month prior to grandson's wedding I ordered the wedding flowers from COSTCO. The week before I was assured all were enroute but that wasn't true. 1/3 if the flowers (naturally the bride's favorites) didn't arrive on time and were sent out late by Costco's employee (vendor) according to FEDEX records. I had Costco trying to chase them down for two days which they should have done for good service regardless. I had to leave for the remote wedding site two days early to do ALL flowers & decor (no cell reception but gave them phone # of resort) asking for a courier to deliver them to the well known location. After much email/phone calls and panic for me, they called to say they would be delivered. Didn't happen! Huge disappointment, tears and tons of reconnoitering and working two days AND nights to compensate for their error, missing all familiy activities. A hard nosed employee apologized after the wedding saying the vendor would refund my money (they'd have to anyway because I never received the flowers!) and send me $50. BIG DEAL! I told him that was totally unacceptable restitution for the extra time, work, emotional stress and spoiled look of flower arrangements we endured. I expected him to refund all my money or at the very least send a substantial gift cert comparable to what their screwup caused me and friends who had to regroup to deal with THEIR failure. I know it wasn't intentional but wedding flowers are too touchy an order to screw up on even once so if you can't deliver, get out of the business. I asked the man to reconsider but he was adamant that was ALL they would do so I have no choice but to warn and badmouth COSTCO to anyone I know planning events and have already started reporting their lack of responsibility and arrogance (I did not order from the vendor, I ordered from COSTCO who's ultimately responsible for the problem and should make it right!) on every complaint oriented website which I'll continue PLUS writing to the CEO's of COSTCO when I return from my trip. I've been well known in three counties here for 6 generations and they'll lose many future weddings, etc. Their attitude was like they're Bigshots and this little guy isn't a threat. I'm also going to cancel my membership if they don't offer something more equitable.

Read full review of Costco
Hide full review
ComplaintsBoard
K
1:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Costco refund policy

I was so pissed off about this tonight that I wanted to cut up my Costco card. I bought two pairs of Bridgeport flannel lounge pants in a pack that has two pairs in it. They are XL. I wore one pair and really liked them. Then when I went to put on the second pair they didn't fit. I realized then that someone must have switched out that pair and replaced it with a size medium. So I went back to Costco to get a replacement pair.

First they told me that I had to go to the bin and find a replacement two pack and buy it and then they would take one pair out and reimburse me for it. I spent about 15 minutes going through them only to find that there were no XL left. I went back to the refund area and was told that I had only two options. One is that I could bring back the other pair that I like and have been wearing and have washed twice already, or keep both pairs-which really means that I would be end up paying double for my one pair. So if I bring back the pair that I have that I am happy with of course they will just throw it in the garbage. If I don't then I am paying double for them. That is so stupid! I asked why they couldn't just refund me half of what the two pairs cost so I would still be paying for one instead of throwing a pair in the garbage that I really like. Like I said, what a very stupid way of dealing with this.

Read full review of Costco and 2 comments
Update by KathrynL
Dec 19, 2011 1:25 am EST

Since I started this and vented my frustrations with this company, I should report that they did in fact give me a refund. I made a complaint on their website at about the time that I wrote on here and they called me to offer me a full refund for the package and let me keep the other pair.
I spend about an average of $300. per month at Costco and have done so for about 8 years. In that time I have spent about $30, 000. Costco seems to keep pretty good records of what people buy, return etc. In that time they might know that I have only once ever returned anything. For that reason they might realize that I probably wasn't trying to scam them and that someone other than me had made the switch in the products.
I understand the thinking in the previous posts that I might be the thief and therefore how could they ever stop me once they let me get away with that once. I wonder what you might think should be done if a customer bought a four pack of something and found only three in it when they opened the box. (Don't bother answering, I don't really care.)
Anyway, I'm glad that Costco decided I could be trusted with a little good will.

Update by KathrynL
Dec 11, 2011 12:11 am EST

Ellen, if you look at it as you say, multiplied by hundreds, I still think that having a policy that allows me to get a 50% refund for the package is a win-win situation. I only pay for what I have. The pants I like don't have to be thrown in the garbage for no reason. Costco doesn't lose money and I walk away a happy customer. My expectation was that I pay for the pair that I keep and they refund me for the pair I return. That seems like a reasonable expectation to me and I am absolutely confused as to how you interpret their solution as minimizing their losses or my solution as them absorbing my loss. Anyway, I'm done venting. Still annoyed. I will probably keep the pants but never buy clothes at Costco again and I am losing my taste for shopping there at all.

Update by KathrynL
Dec 10, 2011 5:16 am EST

I wish it were possible to order online. Not so easy from South Korea without paying very high shipping charges.

Update by KathrynL
Dec 10, 2011 4:29 am EST

Please pardon my spelling mistake: "throw it in the garbage".

Update by KathrynL
Dec 10, 2011 3:58 am EST

This was my initial complaint: I appreciate the comments.
Ellen you were right when you said this: "Sounds like they may have needed to ring up the new pack, open the pack to take out the new XL to give to customer, put the Medium back in the pack, refund the second pack, and send second pack back to the manufacturer.
Although, if XL wax available, they could have done this without the second purchase. But it is a moot point since XL was not available."
And also you were right when you said that the problem was caused by another customer. But still I think that they could have not made me pay the consequences since they are a big company.
Another thing I didn't mention is that I live in South Korea and finding my size here is such a challenge, so my reluctance to part with the pair I bought and liked is real. I have to decide now whether to keep the pair I already am wearing knowing I am paying double for it or return it so they can through it in the garbage. Either way I am the loser in this and a very unhappy customer!

Hide full review
2 comments
Add a comment
K
K
Karim Dhanani
, US
Jun 02, 2016 1:00 pm EDT

I bought a 12 pack and paid $19.99 at Costco in Kennesaw GA two weeks ago. The next day, I found the same 12 pack across the street at Total Wine for $13.99. First, because I pay a membership, I expect the lowest price at Costco. Not only was it not the lowest, I paid 30% more for the privilege. I went to Costco and complained, I know they have a no return policy on alcohol, but they would even try to do a price match.

No more beer purchases at Costco.

D
D
dia3766
, BJ
Dec 18, 2011 3:12 pm EST

there is nothing wrong with the policy, no store would give a refund on a half pack of clothing It is unreasonable to think they would

ComplaintsBoard
B
6:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Costco furniture

Bought a leather recliner set online from Costco. Nearly $4000.00 tax in. Couch, love seat and chair. It took over a month to arrive and fell apart in matter of weeks. It stopped reclinng (rather it would recline, but would not go back to sitting position on three of the four recliners), wood fell off under recliner mechanism, legs peeled. thin wood under arms cracked and on and on. Took a while to get it and then when I called to return it they said no, I was outside of the year to return, (but for the legthy shpping time I would have been inside the timeframe) would not give me name of maunfacturer to make my own pitch. The policy is complete satisfaction on furniture and I was not satisfied. I drafted a statement of claim ready to sue, and decided to take it into the retailer, even thougt i did not buy from them. . Thank-fully they took it back. Poorly made Chinese furniture; be careful.

Read full review of Costco and 3 comments
Update by buddy321
Dec 08, 2011 1:23 pm EST

You did not read the post. In case there are others like you who need a little help, the two points were that the return was denied by Costco.ca and that the furniture was of poor quality. As for the reason for not returning within the year, it was less than a year. They calculated the date from the invoice date, not the receipt date, and would not give me the manufacturer's name or contact info for the manuf. warranty, which was a year (Costco determined that I was out of time and would not give me manuf. contact info). As for why I did not return before I did, you are a nosey one, aren't you, but if you must know, it took time to satisfy myself that each of the problems were not "one off's", and shipping three huge pieces of furniture back to wherever was not something I took on lightly or before some deliberation. The local retailer did accept the return.

Hide full review
3 comments
Add a comment
Anti-Alien-Death-Squad
Anti-Alien-Death-Squad
Cathedral City, US
Dec 09, 2011 2:50 am EST

Ah, yes. Good to see there are still those with worthwhile advice around

Anti-Alien-Death-Squad
Anti-Alien-Death-Squad
Cathedral City, US
Dec 09, 2011 1:43 am EST

Is that the "real" Brenda? Your sound advice suggests it. I used to go by X.
OP: perhaps you should have tried more pleasant negotiation with the Costco reps, I am sure a tad more persistence would have seen payoff. Have you informed someone in the corporate office outside of customer relations? I have luck when I contact "vp's" through company websites when I have a bad experience. To be truthful, I have never shopped at Costco, and I do have a good friend that wrangles carts and does some stocking, but I have no loyalty to Costco for any reason

Anti-Alien-Death-Squad
Anti-Alien-Death-Squad
Cathedral City, US
Dec 08, 2011 1:39 pm EST

How can someone quote you and not read the post? Perhaps your supercilious nature forbids you from using logic. If I spent four grand on something that "fell apart in matter of weeks" I would have started the return process at first sign of major defect. My educated guess would be that you used and abused the furniture for nearly a year (see, my comprehension skills are far from lacking), and then wanted to sue when you noticed the deadline had arrived.

ComplaintsBoard
R
5:21 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Costco rude employee

We bought a vitamin with a coupon, but the cashier forgot to scan it, so we paid the full price. We spotted it and asked for correction. But he apologized and told us to go see the "Account Payable/Merchandise pickup" guy in the back (which is separate from Customer Service) and get the money. He said that might be easier. We had a cashback check from Costco to cash in so needed to see the guy anyway, so just proceeded to the Costco employee in the back. In the back, he seemed busy, there were 3-4 people before us. When it was our turn, we my wife explained to him what had happened, the guy yelled at us saying "did you present the coupon? You should have presented it to the cashier..." Our answer was of course, "yes we did present it to the cashier" but he pretended not to hear that and repeated that couple more times, with his tone and volume increasing each time. OK, what did we do wrong? Do we have to put up with this? But here's more: I was about 5-6 feet away from the line, entertaining our restless toddler, and my wife needed the AMEX membership card from me for the transaction. So I went back to the line and gave my card to him. He got the card from me, turned away his head from me toward the computer screen, processed the refund, handed the card back to me without turning his head. I was reluctant to grab it back without him looking, and he was shaking his hand and yelled at me "here's your card back" still without turning his head to me. Hmm... But I had one more thing to do---cashing the cashback check. So I gave it to him and asked him to process it. He was angry... He yelled "No I can't do this. People are waiting. You should go back to the end of the line." WTF? Was he thinking that I cut in the line? We got in the line properly and while we waited I was 5-6 feet away from the line and got back to it. On what ground was he accusing me of a line-cutter, he was beginning the refund transaction with my wife anyway? It doesn't make sense. While I was trying to figure out what to say, he might have realized he was wrong to accuse me of a line cutter, so he changed his argument and said "When you had two things to take care of you should've shown both of them to me in the first place..." but he didn't change his rude tone, he was constantly in the "yelling" mode. I said slowly and clearly, "Can you help or not?" Instead of answering, he was talking on the radio, saying that there's long line and asking for help, being jiberrish but still loud---probably this time he wasn't talking TO ME directly, but he was showing that frustration TO ME clearly, because I asked him if he could help me or not but instead answering me he was talking this on the radio. A couple minutes later, someone came to help him, saying "next in line please, " suddenly this guy snatched the check from my hand (rude, rude, rude) without saying anything and gave me the cash.

Have we done anything wrong? For whatever reasons he was frustrated and angry about something that I had nothing to do with. The way he treated me would be like an arrogant government employee treating those poor people on food stamps. Maybe... if this happened in places like Walmart, I might understand, but I cannot believe that workers of a membership place with most members being so-called middle-class have such arrogant attitude toward customers.

You think I was in bad luck to have this experience? The problem is, this is not the first time. I have had this similar instance before. I am not a guy that demands unreasonable request or insists our of policy. If there is something I also did wrong, then I might understand, but it was same at that time...there was nothing we did wrong. Last time I immediately asked see a manager and calmly explained what had happened and he listened and told me he would rectify the situation. But apparently it repeats.

From almost 10 years of shopping experience at Costco stores around the country (we have lived in several states and are frequent traveler), customer service at mostly Costco stores are good to excellent, but this Columbus location is uniquely bad.

Read full review of Costco and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
I
I
Itsokofidoit
, US
May 20, 2016 11:57 pm EDT

Ha yeah um u are wrong. He is merch pickup not membership FYI . He don't have the money 2 cash ur check u should have gone strait 2 membership for that y would u go 2 merch pickup? No ###

ComplaintsBoard
R
6:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Costco bad experience with costco employee

I have bad experience from Costco today, my son call me he at work, he asked me if I can return to Cosco the water melon that he purchased
yesterday because it is ratten, he told me to take the receipt in his drawer and also his Costco card that I might need. I went to return the melon, my sister is with me, we wait in the return counter, no one assist us for 15 minutes, until a black woman a Costco
employee asked what I want, I showed her the ratten melon to return. The black woman ask the receipt and Costco card also my identification then
she said that it is a violation of Costco rules that my son allow me to use his card. I told her I am not using the card I merely have it to return
the ratten melon that he purchased yesterday because my son is at work. The black woman gave the refund and confiscated the card and her mood is rude, she is discorteous. Costco should realized that their buseness survival is depending on us and they should appreciate because
we are buying their merchandise, they should not treated the people bad. There are many stores arround to shop I will tell my son not to shop in Costco anymore, Costco is a bad place for shopping.

Read full review of Costco and 10 comments
Hide full review
10 comments
Add a comment
K
K
King James I
Pueblo, US
Dec 11, 2011 6:42 pm EST

Your posting has been received and will be published online after quick review by the editors.

A
A
At _Your_ Service
Gary, US
Dec 04, 2011 2:57 am EST

This venice009 sounds like kid typing in all caps.

The Lidman Foundation
The Lidman Foundation
Lewisville, US
Dec 03, 2011 7:49 pm EST

He misses Brenda.

R
R
Ricardo R Syo
Fairway, US
Dec 03, 2011 5:58 am EST

My son refuses to stop shopping at Costco even though I told him not to. I told him I am the parent and he has to listen to me still. We got into an argument about how he now has a nine year old son of his own and his own life. I told him that since he refuses to listen to me I will disown him and cut him and his son off my will.

K
K
King James I
Pueblo, US
Dec 03, 2011 5:38 am EST

Sounds like the cyberbully oldtimer/superbowl and elfkin on my3cents who whines to admins whenever other members dare oppose him.

K
K
King James I
Pueblo, US
Dec 03, 2011 3:56 am EST

Icu2 must be one of superbowls CB nics. Taod must be either one of his sockpuppets or his lackey.

S
S
She did nothing wrong
Omaha, US
Dec 02, 2011 8:32 pm EST

ratten, learn to spell you dummy.

The Lidman Foundation
The Lidman Foundation
Lewisville, US
Dec 02, 2011 7:27 pm EST

You always won everytime you placed a bet
You're still damn good
No one's gotten to you yet
Everytime they were sure they had you caught
You were quicker than they thought
You'd just turn your back and walk
[ Lyrics from: http://www.lyricsfreak.com/b/bob+seger/still+the+same_20021986.html ]
You always said
The cards would never do you wrong
The trick you said
Was never play the game too long
A gambler's share
The only risk that you would take
The only loss you could forsake
The only bluff you couldn't fake

And you're still the same
I caught up with you yesterday
Moving game to game
No one standing in your way
Turning on the charm
Long enough to get you by
You're still the same
You still aim high

There you stood
Everybody watched you play
I just turned and walked away
I had nothing left to say
'Cause you're still the same
You're still the same
Moving game to game
Some things never change
You're still the same

A
A
At _Your_ Service
Gary, US
Dec 02, 2011 6:20 pm EST

It's really hard to tell who's the real Venice, because of you are equally nasty.

JuliePooh51265
JuliePooh51265
Lancaster, US
Dec 02, 2011 3:24 pm EST

Next time have your son return his own merchandise and this won't happen.

ComplaintsBoard
M
11:58 am EST

Costco customer service problems

As a consumer, I spend over 10k a year at Costco. Today I was at the Perimeter Costco in Atlanta and went to get a cup of softserve frozen yougart and asked for a squirt of chocolate in the cup. The cashier refused, even though one little squirt would only cost 2 cents which I was willing to pay for. They really need to improve their customer service and not forget without the consumer they would no longer be in business. I’m beginning to hate going to Costco and considering not renewing my membership since Sams Club seems to appreciate their customers more.

From some time ago don’t know when maybe 1 year or so…. The Kirkland’s bathroom tissues are easily torn apart when you clean after your doing #1. I wish the Costco board members including the president try it and see what would happen. Their hands (right or left or both) will get messy and smelly with their own dongs! What has happened to the quality products for daily use! They your recall all Kirkland tissues and also refund for the ones they have sold so far! Shame on you – Costco/Kirkland! I would never and ever buy those cheap tissues from Costco anymore.

That incident alone, I feel how greedy the Costco has become! Never buy the Kirkland made Costco’s bathroom tissues. Please spread the words.

Read full review of Costco and 4 comments
Hide full review
4 comments
Add a comment
A
A
antoinette baker
Atlanta, US
Feb 23, 2015 10:11 pm EST

thanks Costco for the best Kirkland tissue your just one person Costco will go on with or without you and your 10k Bye be gone

A
A
antoinette baker
Atlanta, US
Feb 23, 2015 9:47 pm EST

No matter what you do for the members there never satisfied providing excellent customer service when asked to do something that is against company policy there goes the complaints

E
E
eager2please
Baltimore, US
Nov 23, 2012 5:09 pm EST

This comment is directed to Mango: I know all you wanted was one little squirt of chocolate but if the employee refused it that would be because they aren't allowed to do it and can get written up for doing so. The problem is that when another member see's them doing it for you then they want it too. It's not an issue of you willing to pay or not. There is no way to charge you for it. I worked in the cafe for 5 years and I know the frustrations well. We have no way to charge for just an "extra" of anything. This goes on all day long and it can wear you thin. How would you like it if you were at your job and people ask you to break the rules, do things you're not supposed to do, that can get you in trouble and even fired ALL DAY LONG, EVERYDAY? For example: We sold chili-cheese baked potatoes and of course hot dogs. All day long members would ask for chili-cheese on their hot dog. We couldn't do it. It's not on the menu. IT'S NOT ALLOWED! There's no way to charge you for it. Costco has a limited menu for a reason. They don't just change the policy like that. It got so bad that we just stopped selling the ch-cheese potatoes. No matter what you do or how low the prices are people just want more, more, MORE! All day long parents come in with their kids and buy a smoothie for one child but only want one "extra cup" to share. We started offering small water cups for this but NOOOO. They want the big one with the lid. These cost money (and you knew you were coming here-why didn't you bring a sippy cup with you?!) How are we to keep the prices so low! Same goes for the yogurt-they want one yogurt but "split it between 2 cups". This happens dozens of times a day. All day long the parents buy one hot dog for their 2 kids "but can we just have an extra bun", they ask? They want to cut the hot dog long-ways to make 2 hot dogs out of one. The hot dogs come with a soda (with 1 refill allowed) - you wouldn't believe the amount of people that come in and want 2 hot dogs but get mad when you tell them you can't reduce the price of the second hot dog since they don't want the soda because they want to "share" the soda (and refill) of the first. It's unbelievable the arguements that ensue from this and it happens everyday (really, how cheap are our hot dogs?!) I've had people tell me that they aren't eating in the store so "can I have an extra cup to take my refill with me?" This goes on ALL DAY LONG-EVERYDAY! How are we supposed to keep prices down? Add to this the fact that people take the small cups we provide for water and fill it with their choice of drink and don't consider it stealing since they are members and I'm not surprised that I've been told by management that Costco food courts don't break even in operating costs. All of our food is so cheap but 50% of the people want extras. I once had someone order 20 pizzas for a school party and DEMAND that we were to supply all the plates, napkins, knives and forks. Not to mention that I constantly see people stealing these by the dozens on a regular basis. One lady dropped her purse and dozens of our plastic-ware fell out of it. I saw a man take so many packages of our parmesan cheese that he went and got a box for them and he only purchased one slice of cheese pizza. The list goes on and on. Last but not least on this subject is the fact that these same people that do these things are probably the first to complain when prices are raised. As for the toilet paper issue Mango, I'm betting you are a man. If you are getting dong on your hands when you wipe yourself then you are probably not using enough TP - men are notorious for that!

L
L
ladymary
Portland, US
Jul 27, 2012 5:05 pm EDT

My sister is a long time member of Costco and routinely purchases the tissues mentioned here, and though this incident that the complaint is referring to happened over a year ago, she told me last week that Costco (or whomever supplies Costco) has closed the plant where their bath tissue, etc. was manufactured, which I believe she said was near Seattle, Wa. Don't know when this happened or if it is even relevant to the complaint issued here but maybe the quality of the product was and/or is affected by the process by which it is made? I don't know but thought maybe it was worth mentioning... maybe the products will improve (or unfortunately maybe not), now that they are being made somewhere else? My sis is very happy with the bath tissue though as it is now softer and stronger, so maybe it depends upon where you are in the country as well? We are in Portland, Or. Just a thought...

ComplaintsBoard
M
6:16 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Costco HAIR

Not sure if I sent my email to the right place or not...but I'm writing again because I am so pissed off! This is the second time in a matter of months that this has happened to me. I wrote a few months ago about a box of Special K Vanilla Almond cereal that my husband picked up for me as I was trying to start eating healthy, starting with breakfast. THAT backfired on me because I found hair in my brand new box of cereal! This time, I found a hair that is NOT mine again! But it's in a brand new bag of stir fry veggies...here's the info, I know the drill Kirkland Special Blend of Frozen Vegetables, Stir Fry Blend...Item # 25533...Sell by May 24 2012...5| [protected] *...UPC # [protected] 8 I am sick of this...I wasted a whole bag of prawns on this stir fry...makes me sick to my stomach! Last time with the cereal I never kepted the hair, but this time I did and I'm mailing it to you to prove what I found! I am seriously considering cancelling my Costco membership and going to shop locally here in Penticton...also considering posting this to Facebook to see if anyone else experience this! SHAME on Costco for having such shabby food products...excuse me while I throw my entire meal in the garbage...AGAIN! Watch your mail for the hair I found...definately NOT mine! GRRRRRRRRRRRRRR! Verrrrrryyy unhappy customer that really won't hesitate to share this story with anyone that will listen...I'm actually vibrating I'm sooooooo MAD AND DISGUSTED!

Read full review of Costco
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
10:17 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Costco messed-up online order

I ordered a Dell desktop computer on 10/30 from Costco and after 25 days and shipping only one of the two monitors included in the order they let me know i cannot have my order till Dec 8th. They simply say if this is unacceptable go ahead and cancel your order. Worst member service ever. I am switching to Sam's club when this useless membership expires.

Read full review of Costco
Update by codrguy
Nov 25, 2011 10:21 pm EST

I must say i am a Business Executive member and will take all my business shopping elsewhere ( Sam's club most probably )

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
12:22 am EST

Costco extreme dissappointment

First, I still think costco is top notch and I know they will refund my money no questions asked if I so choose.
We bought on july 2011 from costco a king size bedroom set made by samson international of north carolina (their wbsite does not work). I bought six large pieces. Ok, first the fumes were beyond horrible, which scares the hell out of me since they were made in china. Remember tainted drywall, tainted dog treats, and tainted baby formula. I've had the bedroom windows open as much as I can in july to hopefully air out the room. There is absolutely no reason for this, it would never happen with an american bedroom furniture manufacturer. Second, had to take back the first large dresser because there was a big chunk out of the top left corner (in full sight). They put their chinese sticker of quality control on it anyway. Costco let me return it no problem. Now, then the dresser that replaced it has three large cosmetic flaws on the front. Mostly I am disappointed in costco for trying to get higher margins by contracting a chinese furniture co., why couldn't they get an american co.in n. C. And charge a $100 more. I am still debating hauling it all back and go shopping for an american made set.
Costco used to have way more american made goods, now their doing just like wal-mart did and buy the cheapest-meaning china china china. I am also mad at myself for not noticing the made in china on the box. I have severe low back pain, and getting it all in the house with my son was a about all I can take. Please beware of any chinese made furniture. I think the fumes are dangerous. Their quality control is a pathetic joke. Remember do not buy any samson international furniture 'ever".

Read full review of Costco and 1 comment
Hide full review
1 comment
Add a comment
LucyBops
LucyBops
Los Angeles, US
Dec 17, 2011 9:49 am EST
Verified customer This comment was posted by a verified customer. Learn more

I shop with COSTCO and I love it! I agree about the American made good though... That was the thing with Sam Walton. He believed in buying American. Now with him dead, it's all about money. :( Having said that Wal-Mart is still a great store. K-Mart was too, but it's now gone to the dogs!

I used to live in the UK and the best thing there is TESCO which isn't a patch on Wal-Mart, let alone COSTCO

ComplaintsBoard
D
9:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Costco interview

I was called the day before a Costco store wanted to interview by a brash and rude "manager". I agreed to interview at 3:15 on a Friday in the Burbank location. Upon arriving, I checked in with the managers on the floor and was directed to the break room. I was there for an hour waiting to be interviewed, continually telling the managers on the floor that I was STILL THERE, and they were interviewing people who came in AFTER me. Finally someone came and told me that they tried to reach me on the phone and I didn't answer; not bothering to realize they were calling my HOME phone and obviously I can't answer my HOME phone when I'm going to an interview. They said they were backed up and that I would have to come back the following week. Then I get a letter from that store stating the position was filled. I will probably never waste my time again applying to Costco. You wasted my time, my gas, and you jerked me around for over an hour when I could have been at another interview.

Read full review of Costco and 1 comment
Hide full review
1 comment
Add a comment
G
G
Godsparkles
Pueblo, US
Jul 05, 2012 10:56 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I don't sleep with my daughter and her husband.. I am close by to take care of my grand daughter so they can go do things.. I only want to smoke on occasion if I have a drink.. I know that is bad..but that is the truth.

ComplaintsBoard
L
9:39 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Costco customer service

Is it wrong that I created this account just to complain about Costco? I've been a member for several years and have never been treated as poorly as I was treated on my recent visit. I was meeting my mom who was already in the store. I had forgotten my phone and my wallet somehow, so I explained to the guy at the door I was meeting my mother in produce and forgot my membership, but she has hers. He told me I needed to have her meet me up front or get a guest pass. I tried to explain that without a wallet I couldn't get a guest pass and without a phone I couldn't call her, but he talked over top of me and became very rude. So there mom was, somewhere in the back, and here I was standing up front no longer in any mood to calmly explain anything. He was incredibly rude! I move to the ridiculous line at customer service to see if they would page my other and all the while, the jerk at the door kept giving me dirty looks. I finally became so upset that I left, drove home, grabbed my wallet and came back... just so I could shove my membership in his face. Angry. Angry. Angry. I understand policy, but you don't need to be nasty and you can certainly make occasional exceptions. I had even told him I could get my mother and bring her to him, he would have none of it.

Read full review of Costco and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
*Brenduh*
*Brenduh*
Yourin, US
Oct 12, 2011 2:48 am EDT

Maybe next time you should bring your membership card. See how I know everythinggggg!

Costco Customer Reviews Overview

Costco is a popular membership-based warehouse club that offers a wide range of products at competitive prices. Our website has received numerous reviews from satisfied customers who have praised Costco for its excellent customer service, high-quality products, and affordable prices.

One of the most significant advantages of shopping at Costco is the wide range of products available. From groceries and household items to electronics and appliances, Costco has something for everyone. Customers have also praised the quality of the products, with many stating that they are comparable to those found in high-end stores.

Another positive aspect of Costco is its customer service. The staff is known for being friendly, helpful, and knowledgeable, and they are always willing to go the extra mile to ensure that customers are satisfied with their purchases. Additionally, Costco has a generous return policy, which allows customers to return items for a full refund if they are not satisfied.

Costco's prices are also a significant draw for many customers. The company is known for offering products at lower prices than many of its competitors, and its bulk purchasing model allows customers to save even more money. Many customers have reported significant savings on their grocery bills by shopping at Costco.

Overall, Costco has received overwhelmingly positive reviews from our website's users. Customers have praised the company for its wide range of products, high-quality items, excellent customer service, and affordable prices. If you are looking for a one-stop-shop for all your household needs, Costco is definitely worth considering.

Costco In-depth Review

Store Layout and Organization: The store layout at Costco is well-organized and easy to navigate. The aisles are spacious, making it convenient to move around and find products.

Product Selection and Variety: Costco offers a wide range of products, from groceries to electronics, clothing, and household items. The variety is impressive, ensuring that customers can find everything they need in one place.

Pricing and Value for Money: Costco is known for its competitive prices and excellent value for money. The bulk packaging allows for significant savings, especially for families or businesses that require larger quantities.

Customer Service and Staff Assistance: The customer service at Costco is exceptional. The staff members are friendly, knowledgeable, and always willing to assist customers with any inquiries or concerns.

Membership Benefits and Rewards: Costco membership comes with numerous benefits and rewards. Members enjoy access to exclusive discounts, special offers, and additional services like travel and insurance.

Online Shopping Experience: Costco's online shopping experience is user-friendly and convenient. The website is easy to navigate, and the ordering process is seamless. Delivery is prompt and reliable.

Return and Refund Policy: Costco has a generous return and refund policy. They accept returns on most items within a reasonable timeframe and provide refunds promptly, ensuring customer satisfaction.

Quality of Products: The quality of products at Costco is consistently high. They offer well-known brands and their own Kirkland Signature brand, which is known for its excellent quality.

Food Court and Dining Options: Costco's food court offers a variety of delicious and affordable dining options. From their famous hot dogs and pizza to salads and desserts, there is something for everyone.

Accessibility and Parking Facilities: Costco provides ample parking facilities, making it convenient for customers to access the store. The store is also wheelchair accessible, ensuring inclusivity for all shoppers.

Environmental Sustainability Initiatives: Costco is committed to environmental sustainability. They have implemented initiatives such as recycling programs, energy-efficient practices, and reducing packaging waste.

Community Engagement and Corporate Social Responsibility: Costco actively engages with the community and demonstrates corporate social responsibility. They support various charitable organizations and initiatives, making a positive impact on society.

Overall Shopping Experience: The overall shopping experience at Costco is exceptional. From the well-organized store layout to the friendly staff, competitive prices, and high-quality products, it is a top-notch shopping destination.

Comparison with Competitors: When compared to competitors, Costco stands out for its unbeatable prices, wide product selection, and excellent customer service. It consistently provides a superior shopping experience.

Recommendations and Conclusion: I highly recommend shopping at Costco. With its impressive product variety, competitive prices, and exceptional customer service, it is a one-stop-shop for all your needs. Whether you're a member or not, Costco offers an unparalleled shopping experience.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Costco customer service

Phone numbers

+1 (800) 774-2678 +1 (800) 955-2292 More phone numbers

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Costco?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Costco Customer Service. Initial Costco complaints should be directed to their team directly. You can find contact details for Costco above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Costco. Discuss the issues you have had with Costco and work with their customer service team to find a resolution.